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    Orange County Stone Decor

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    Ganahl Lumber

    Ganahl Lumber

    (194 reviews)

    $$

    I love this place. It may be a little more pricey than Home Depot, however, it is so well organized…read morewith such helpful staff, that it is well worth it!

    Terrible management and product quality…read more I paid top dollar for a new front door from Ganahl, only to receive one with obvious defects: flaws in the wood -- including what appears to be a deep saw-cut burn and an oil stain -- putty oozing from the surface, and other workmanship issues that should never have passed quality control. When I reported the defects, Ganahl was dismissive and argumentative. I was essentially told that "wood is wood" and that the condition of the door was normal. That position quickly fell apart when the matter was escalated to the manufacturer, T.M. Cobb, which acknowledged -- from only a few photographs -- that the door did, in fact, have defects requiring attention. Despite that admission, we were told that it would take at least a week for someone merely to inspect the door, with no indication of how much longer an actual repair or replacement might take. Ganahl knew that professional installers were scheduled for the day the door arrived and that the installation was necessary to keep exterior stucco preparation, inspections, and the rest of the construction schedule moving. I proposed a remote video (Facetime) meeting so the parties could review the defects promptly and discuss possible solutions before the project was further delayed. Ganahl and/or T.M. Cobb unilaterally decided that such a meeting would be fruitless and instead dictated that I would have to wait for an in-person visit. T.M. Cobb also refused to discuss the matter with me directly, while Ganahl refused to put me in contact with the person T.M. Cobb planned to send to inspect the door. Their proposed course of action was therefore no solution at all -- send the installers home, stop related work, delay inspections, absorb the resulting costs, and wait at least a week without even being permitted to speak directly with the manufacturer or its inspector about possible options. We were therefore left with two unacceptable choices -- refuse to install the door and bring the project to a halt, or install it to keep construction moving and potentially have to rip it out later. To make matters worse, we were told that installing the door could be treated as acceptance "as-is," supposedly relieving Ganahl and T.M. Cobb of responsibility for correcting the defects. In sum, Ganahl delivered a defective premium-priced product, offered no timely or practical remedy, blocked efforts to discuss solutions promptly, and attempted to shift the consequences of its quality-control failure entirely onto the customer. The defective door was unacceptable. Ganahl's dismissive attitude, lack of urgency, refusal to take ownership, and unwillingness to facilitate direct communication made the experience significantly worse. Based on my experience, I would strongly caution anyone considering ordering a door through Ganahl or purchasing a T.M. Cobb product.

    Orange County Stone Decor - buildingsupplies - Updated August 2026

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