Had to wait over an hour / wasn't even busy. Been going here for ten years and each time gets…read moreworse. So convenient to where i live but i will not be going back again

Initially, I was impressed with the location, the staff, & the service. Be forewarned though that…read morewhatever you may be going in for, they will attempt to get you to buy multi-focal lenses....very expensive multi-focal lenses. I went to this establishment concerned about my vision, hoping they could help. I was given a thorough examination & then I was given the talk. I was led to believe that my new 700.00 dollar frames would help improve my vision. I gave the glasses a chance for a few months, but they weren't helping. I tried to get a refund, but was told too much time had elapsed. Upon going to a neuro-ophthamologist to aid with my vision, I had simply been previously prescribed the incorrect glasses. When I went back to discuss this with them they once again said too much time had passed to issue a refund & I overheard them giving the pitch to another customer for multi-focal lenses. Don't get me wrong, I'm sure many benefit from them, but be wary & possibly get a second opinion determining if you really need them. I'll give them credit, they gave me a 15$ gift certificate to Starbucks when I bought the glasses, so...ahhh....cool.

Dr Parker is a brilliant ophthalmologist. He deserves 10 stars! He saved my eye after another…read moredoctor butchered it during cataract surgery. He saw me on the Sunday after my surgery because I lost my vision in that eye. He is still treating it for uveitis 3 years later! If I call with a problem they tell me to come to the office now! He's a very skilled surgeon and diagnostician. So sad he will be retiring next year.

Not good. I requested my contact prescription on a Tuesday. They couldn't guarantee I would have it…read morethat day. I was picking it up. I advised them it was essential that I have it, plus they were closed on Wednesday. I picked up the prescription from Thames on Tuesday afternoon. Great, I thought. I looked at it, no signature and the prescription was in the "notes" section. Not even in the area where it should be written. I questioned why NO signature? The optometrist even said, "That should be fine with no signature". I went to my appointment elsewhere to purchase (at a much lower cost than Thames) my contacts. I was told that since NO signature, they could not fill my contact prescription!! I then went in on Thursday.. spoke with the receptionist. She said there was no way she could help, as my doctor was out of the office. Well, what does that have to do we me getting my prescription? Have the other physician sign off on it! We went round and round. Finally, she said she would have Dr Grills sign it. For me to give her my email address, she would email it to me from her home. Then, mail it to me. She said she would definitely do this for me. Friday morning .... nothing. No email. Called Thames Eye Group again. She said she emailed it to me. I never received it. She said she knows she emailed it to me. I told her that was unfortunate, but I needed my prescription today. Not yesterday or next week, today. She said that it couldn't be done. Dr Grills was leaving. I told her it takes 20 seconds!! It's MY prescription! I'm not looking for an exam!! This was RIDICULOUS!!! She swore the email went through to me and maybe i didn't see it, it what she was insinuating? I told her I had a lot of other things to do than to be calling and stopping in to my eye dr!! What in God's name?! We will see what happens this afternoon at 1:00 PM when she told me it would be ready for me to pick up. So... after all this, which could have been resolved the first go around on Tuesday, has led me to write up this review and they've lost not only me as a patient but two others that go there. Absurdity at it's finest! PS - Where I go to get my contacts (Costco), the optometrist there told me they get this ALL the time from Thames. That Thames doesn't understand why the don't sign the prescriptions... perhaps they don't wan their business going to places like Costco? Who knows... all I can think of.

aside ft the long waits, this doctor was furious when u came in with a list of questions &flung…read morethem across the room!! and he completely screwed up my cataract surgery!! don't go!!

If over an hour long wait is wait you require in a doctor, this is your place. The waiting room is…read moreconstantly full that it's almost comical. I am constantly making my appointments and not getting in until at least an hour after the scheduled time. When I decide to wait to show up, I get a phone call from their office telling me that I'm "late" for my appointment. I went here on a recommendation of someone, but there are doctors that are just as good in the area, that won't keep you waiting.

He is an amazing eye doctor. He really cares about his patients. The whole staff are very friendly…read moreand make you feel like part of the family.

Literally the worst experience at a medical office I've ever had. I witnessed the receptionist be…read moreextremely rude and insensitive to a young patient's mother. The person that greeted me in the lobby and took me back to an exam room, never introduced themself to me. I didn't know if it was the doctor or a tech. I figured it out when the eye doctor (Falk) finally came in. The office and equipment are extremely dated as is his approach. At the end of the appointment he asked if there was anything else. I said "well, I need my vision checked for my prescription glasses." They were going to let me leave without checking my vision prescription. Isn't that standard as part of an annual vision exam? Bottomline-If you're interested in state-of-the-art services/care for your vision, this is not the office. I disregarded Falk's sub-par yelp rating and reviews (because the office location is close to my home.) That's on me. Big mistake and I can't stress that enough.

Needless to say I was highly unimpressed with Dr. Medwick's Mystic Office…read more 1. The Mystic office looks like the basement of someone's home. I don't think the place has been renovated since the 1970s. Minor point, but it should have been a clue to as what was in store. 2. All of the equipment in the exam room looks to be from the 1970s as well. Again, not an indication of the quality of the service provided, but somewhat disconcerting. 3. I did not see Dr. Medwick wash his hands. Why is this a big deal? Well because he used his fingers to remove my contacts. He may have washed his hands before entering the room, but the fact he touched a number of surfaces upon entering the room makes that a moot point. 4. After the exam, the receptionist said Dr. Medwick would order contacts for me. I called back two weeks later to find out they had not been ordered in the first place. 5. Two weeks later the contacts arrive. I called the office to make sure I could pick them up. I was told I could. I drive to the Mystic office and no one is there. Turns out the receptionist was at the New London office. Fine. I make arrangements to pick them up at a later date after being assured they would be available then. 6. Not wanting to waste another drive, I called the office at the prearranged time. I find out my contacts are still at the New London office (she forgot to bring them over). "Don't worry" I was told, I'll bring them next time. 7. I call the following week at the prearranged time. No answer even thought I was calling during "office hours" (note, the phone rings at both the New London and Mystic offices). 8. I try calling the following week and again no answer, even though I was calling during office hours. 9. I call the next week to find my contacts are ready. Great! I drive there, take a look at the contacts to find out they ordered the wrong prescription for one eye. Again, I leave empty handed. 10. Two weeks later I call again (I never got a call that the new contacts were in), but no answer during office hours. 11. I call the following week and finally receive my contacts, almost two months after my actual exam. Obviously, I will not be using Dr. Medwick as my optometrist any more.

Horrible experience. I have been waiting for my contact order for four months. I have gotten…read moreexcuse after excuse, and have felt some of them are outright lies. Although I have requested several times for follow up, I have never gotten a return phone call, and more than that I have been brushed off when I finally do talk with someone. I suggest you find another provider.

Pros: She is very thorough at examining the child's vision, even when they are too young to respond…read moreto typical eye exam questions. I am confident in her assessment of my child's vision and subsequent need for glasses. Cons: I have yet to be seen at my actual appointment time. She is only available in Mystic on certain days and, although I am always on time for my appointments, I still end up waiting no less than an additional 15+ minutes to be seen. This is problematic when you have antsy children. There was another parent there one time with her Autistic child. Because the Dr was running behind, this other mother and child also had to wait to be seen and in that extra time, that mother really struggled with her child. Every minute counts, even with children who don't have extra challenges.