I've never been to an eye doctor before, and even with COVID regulations they made it such a smooth…read moreexperience! Everyone there was so friendly, they talked me through every step and the doctor was extremely personable and answered all of my questions! Highly recommend.

I recently had the pleasure of experiencing the most enjoyable and informative eye exam that I have…read moreever had; moreover, their professionalism, attention to detail, and genuine sincere concern for their patients only epitomizes there High Level of Expertise in the area of Optometrists. I would recommend anyone who is pro active with the health of their vision and eyes to allow this staff to take care of you and allow to see as clearly as posdible.

Received a referral to this business and tried to call for an appointment, recording said I was…read morecalling outside of business hours, but I was calling at around 0930 on a Thursday. Saw that others on Yelp made comments about the business' phone system and the answer from the Office Manager always seems to be they are switching systems. The reviews are over many years, so not sure what the problem is. Left a message and have not gotten a callback. Tried calling again later in the morning and got the same recording, but when I went to try and leave another message, the system would not let me. It just kept repeating their after hours greeting. They should really look at upgrading their phone system for better customer service contact. No email was listed on the website so cannot do any form of contact unless you go to the business.

i had a eye infection earlier in the week. i went here to get my eyes checked. the doctor…read moreprescribed some ointment. it began working almost immediately. it is three days later, and my eye is much better.

Dr. Kerry O Neal has been my eye doctor for over 15 years, and has been absolutely outstanding…read moresince my first day in her old office when I was 8 years old. She is so friendly and easy to talk to, and always tries to make sure you are comfortable with any adjustments she may make. I highly recommend you give her a shot if you are looking for a new eye doctor- you will never turn back!

Great eye doctors office. Easy scheduling appt. Up front on cost and clearly discussed everything…read more Dr. Meghan Lamoureux was amazing and explained everything very well!

My husband recently became a patient/customer here. He mentioned an issue I was having with my…read moreglasses not fitting correctly. Troy was kind enough to fix them for me and she didn't charge me. I am not a current customer, but I would absolutely go back when it's time for my eye exam. They were so nice!

I've been going here since I was 10 years old! The staff is amazing and they truly are nice and…read moregenuine! If you are experiencing any financial hardship the doctors here will work with you to make sure you get what you need at a discounted price! I had to get new glasses cause mine were broken and I didn't have the money at the time to cover the expenses and Dr. Mann worked with me and allowed me to order glasses for the half the price! I recommend everyone here! They are amazing! For adults and even for kids! My son loves coming here as well!

I am an optical engineer and a glasses contact wearer with a difficult prescription. Dr. Smith has…read morebeen my doctor for many years until a few years ago when I moved away. I am going back because she is the most knowledgeable, thorough, and excels at making sure the prescription actually works well and is comfortable. She is among the top few I have visited in my 50 years of eyeglass and contact wearing. She actually understands optics which is fundamentally important but surprisingly rare. Top marks!

I have been a patient of at least 4 eye doctor's offices over my 60 years. I have been cared for by…read morethis office for the last 9 or 10 years. They have always been professional.Yes sometimes you have to wait. That is not different from my experiences in other eye Dr's offices. Dr. Smith herself is very personable and through. Always listens to my observations and/or concerns and treats me like a partner in my health care not just a bystander. Vision is not something I take for granted, it is critical. I trust that my eyes are well cared for, even when she tells me things that disappoint me- like after 25 years of wearing contacts, I will likely not be satisfied with my vision unless I switch to glasses. She was right, even though I spent money on contacts to try again, I was not satisfied with what contacts did for my vision. With glasses my vision is better than 20/20.

I have been going to Dr. O Neal for 20 years. Always very thorough and takes the time to talk with…read moreyou. Explains any issues and concerns in easy to understand words (you don't need to be a doctor to know what she is saying). Whole family goes there now.

From the owner: Dr. Kerry K. O'Neal, O.D., a Connecticut native, is a graduate of the University of Rhode Island…read morewith a Bachelor of Arts degree in Psychology and of the New England College of Optometry in Boston, MA where she earned her Doctor of Optometry (O.D.) degree. Dr. O'Neal has been practicing optometry in the New London and Waterford areas since 1997. Prior experience included clinical rotations at the Brighton Marine Military Hospital in Brighton, MA, and at the U.S. Naval Hospital in Groton, CT. She received additional clinical training at the OMNI Eye Services of New Jersey, a secondary and tertiary eye care facility where she worked closely with several ophthalmologists in various subspecialties including complex cataract extraction, glaucoma, cornea and retina. Dr. O'Neal also participated in the advanced and specialty contact lens fitting program at the New England Eye Institute in Boston and has extensive experience in fitting basic, toric, therapeutic, prosthetic and bifocal contact lenses. Additionally, she has extensive experience in cataract, LASIK and refractive surgery co-management and in treatment and management of ocular disease. Dr. O'Neal enjoys dancing, reading, hiking, making stained-glass art, and spending time with her husband and twin daughters.

They sent me several texts and emails to confirm the appointment which I did. I arrived on time and…read morewas kept waiting for over 20 minutes until I finally walked out.

Had an appointment today the staff at 351 North Frontage rd in New London what amazing staff very…read morefriendly and very knowledgeable and very helpful I would highly recommend this service to everyone if I could give them a ten I would

The Doctors (Dr Sanborn) is great. Unfortunately, the practice manager is not. They failed to…read moreaccurately submit to the insurance for the 100% covered yearly preventative exam, thus causing a co payment to be needed. Called the insurance company and they said that the office didn't submit the correct coding, called the practice manager back and she said that is 'how they do it'. The practice also has a cool digital retinal mapping instead of dilation, but...the price increases every 2 years - same machine, so unclear of why the price is going up. In the end, the front end of this business has inept staff (their original office manager retired and she was great and I had no issues at all with my insurance being coded correctly). The new staff are arrogant, needless to say, I will be not continuing with care here.

Just had an eye exam done today and the staff was so nice! I had Dr.laumorax give me the exam and…read moreshe was so friendly. They have a nice selection of glasses and overall it is a nice business :)

Lovely experience throughout- highly professional! I'd never experienced a remote optometry…read moreappointment before and was interested in the process. It was very similar to an in-person visit, possibly somewhat more efficient. My technician Emily explained things well and created a comfortable, professional space. Sales floor staff is super knowledgeable and was really helpful- I'm getting progressive lenses for the first time and Donna helped me fully understand my options in a way that wasn't overwhelming. That's not easy, and I really appreciate her time. Everyone I worked with at this location was patient, upbeat, and struck me as incredibly competent.

For the Most excellent, easy going, informative and professional eye care professional service…read morevisit these folks!

Dr's Kathari & Goldstein are thorough, caring & Take the time to answer all questions. Dr…read more Goldstein was thoughtful & beyond kind in addressing my Mom's Macular Degenerative condition. In addition, The Optical Shop offers a fabulous selection & great service!

Loved the service I received from the Optician, Ken. He took the time to figure out why I was…read morehaving problems with my old glasses that were purchased elsewhere. I was able to figure out my issue. He now has a customer for life!