I would say that the staff are friendly including the tech. The doctor was somewhat impersonal…read morewith a persona of just being overly business-like like she was behind on her patients. I trusted her diagnosis and referral to a specialist, however. My 92yo Dad had a botched cataract operation from a different ophthalmologist in another practice, and thus, he has only one "good" eye that I would entrust to only the best doctor. I'm hoping they are it at Norwich Ophthalmology.

I highly recommend this place for any eye problems you may have. I have gone here many times over…read morethe last 15 years, to both the Norwich and Groton offices, for glasses, annual checkups, and eye issues. At both offices, the staff, technicians, optometrists, and ophthalmologists have all been pleasant, efficient, and very attentive to my needs. The quality of care here, across all areas, is very high. I recently had cataract surgery with Dr Anish Shah, and I could not have asked for a better experience. Dr Shah was very knowledgeable, efficient, and personable. He answered all my questions (including ones I didn't think to ask) and he has a good sense of humor. The surgical coordinator, Stephanie Hyde, was also wonderful to work with.

Picked up the ordered glasses today. Dr. SIMEONE was helpful in fixing it to fit me. Staff were…read morevery friendly and accommodating in I trying to get my next eye exam scheduled.

Very friendly and thorough. Dr. Simeone is the best. His…read morestaff is helpful and friendly and he has a good selection of frames to choose from.

Dr. Wagner at Optimystic Eyewear is great. I went here for my first pair of glasses about 10 years…read moreago and I always enjoy going back for my yearly examination or stopping for an adjustment or to browse. The service is top-notch, highly professional and really friendly. The location in downtown Mystic is convenient and inside the store you'll find the layout to be open, sunny and relaxing. He also carries a nice selection of stylish frames so I've bought many pairs of glasses here. Note: they carry Oakley and other sunglasses all year round.

Tonya is great. Wagner is a cyborg. Never seen him smile. Has absolutely zero communication skills…read more He is very curt, snippy and condescending. I have gotten glasses there but if I ever have real eye issues, I would never deal with him.

They scheduled an appointment without my knowledge or consent. I received no reminders, but rather…read morea bill for $50 for a no-show. It is a money-making factory with no regard for patients. Stay away.

I've been a patient for several years and go back even further with Dr. Kaufold. They're as…read moreprofessional as one could possibly expect and in addition, are friendly and caring. Dr. Kaufold performed my recent cataract surgeries flawlessly. I was anxious going into the first one and he expertly put me at ease before and during the procedure. As a result of how smoothly the first went, I was calm from the beginning for the second procedure a few weeks later. I enthusiastically give them my highest recommendation.

I love all the folks at Colchester Eye care. I've had super great service and the optometry staff…read morehas helped me extensively to pick out great frames and get the right options for my lenses. The quality is superior to any of those 1-hour places and they'll make as many adjustments as you need. Highly recommended!

I want to start by saying I did not have any services provided to me by Colchester Eye Care, my…read morereview is just with my experience with my limited, initial, and only interaction with them with setting up an initial appointment. I had called to book an appointment for a month down the road, the receptionist gave me a date and I had asked to make sure this date is available as I would have to ask my manager to take time off in advance. The receptionist gave me re-assurance so I had asked to take time off from work. 1.5 weeks later, I get a call from the receptionist stating "we are sorry, but we made a mistake and the doctor will not be in during your appointment date and you will have to make another appointment". I found this to be highly unprofessional as it took them 1.5 weeks later to inform me that they had made a mistake, on top of the fact that I had to rework my schedule and the schedule of my work colleagues because they were not able to keep track of their own calendar.

The Doctors (Dr Sanborn) is great. Unfortunately, the practice manager is not. They failed to…read moreaccurately submit to the insurance for the 100% covered yearly preventative exam, thus causing a co payment to be needed. Called the insurance company and they said that the office didn't submit the correct coding, called the practice manager back and she said that is 'how they do it'. The practice also has a cool digital retinal mapping instead of dilation, but...the price increases every 2 years - same machine, so unclear of why the price is going up. In the end, the front end of this business has inept staff (their original office manager retired and she was great and I had no issues at all with my insurance being coded correctly). The new staff are arrogant, needless to say, I will be not continuing with care here.

Just had an eye exam done today and the staff was so nice! I had Dr.laumorax give me the exam and…read moreshe was so friendly. They have a nice selection of glasses and overall it is a nice business :)

I have seen Dr. Olionayu 3-4 times this past year. I have found her very knowledgeable,…read moreapproachable, and concerned about what is best for me. She took the time to explain what was going on with my eye. I was at a walk-in and need to be seen by an Ophthalmologist ASAP. It was a Friday afternoon, about 3 PM. The office was great, she saw me immediately and began tx. Does not get much better than that. The office is very busy at all times, and there is a process if you need a regular exam, but that's the way of busy practices. Anyone who sees Dr O will be getting excellent care.

Hello all, looks like I am looking for a new eye doctor…read more I had my annual appointment with Middlesex Eye Physicians on Saybrook Rd this morning. I have been going to them every year since I returned to CT after 20+ years in the Air Force and never had an issue. Until today. Now they primary purpose to to collect money from you no matter what, not provide quality optometry services to the Middletown area. Apparently they need to keep your credit card on file now with them. In fact, they won't even see you anymore if you do not consent to that. As I was told by the desk supervisor, this is company policy and there are no exceptions. There was a manager in a higher position there, but they refused to come out and talk to me. So they cancelled my appointment. Many may think that isn't an issue, but I do. They have no need to my card when I see them once a year and have always paid all invoices on time. This is how your information gets stolen. My family has been going to this outfit for literally generations. No more. I will not be blackmailed by them just to be seen by their docs. I won't be using them anymore. I dont promote boycotts but am asking folks to be aware of your personal information and do what you can do to protect it. Don't give it out if you don't need to. I am recommending family and friends to reevaluate your relationship with Middlesex Eye Physicians and decide if you want to be abused by this extreme company policy. I have enjoyed seeing Dr Yap, but your company won't allow that anymore. So, any recommendations for an optometrist would be appreciated. I thank you all in advance and will return to my lurking.

Ive been to visit Proffesional Eye care several times now and as a result they have won me over as…read morea lifetime client! He has impeccable attention to detail and went above and beyond to make sure that my questions were properly addressed in a thoughtful way! James and his team take Proffesionalism to a whole new level and have made my experience of getting an Eye exam from boring to enjoyable as he was so efficient!