Dr. Kerry O Neal has been my eye doctor for over 15 years, and has been absolutely outstanding…read moresince my first day in her old office when I was 8 years old. She is so friendly and easy to talk to, and always tries to make sure you are comfortable with any adjustments she may make. I highly recommend you give her a shot if you are looking for a new eye doctor- you will never turn back!

Great eye doctors office. Easy scheduling appt. Up front on cost and clearly discussed everything…read more Dr. Meghan Lamoureux was amazing and explained everything very well!

Dr's Kathari & Goldstein are thorough, caring & Take the time to answer all questions. Dr…read more Goldstein was thoughtful & beyond kind in addressing my Mom's Macular Degenerative condition. In addition, The Optical Shop offers a fabulous selection & great service!

Loved the service I received from the Optician, Ken. He took the time to figure out why I was…read morehaving problems with my old glasses that were purchased elsewhere. I was able to figure out my issue. He now has a customer for life!

I needed to replace the lenses in my eyeglasses and was delighted to discover that Cartier Optical…read moremakes their own lenses in house. The friendly customer service I received from Ernie, Rod, and the office staff was excellent. My lenses were ready in just a few days. I highly recommend Cartier Optical for those needing glasses or just new lenses.

These people have the widest range of glasses frames I have ever seen in two big rooms. Sunglasses…read moretoo. Nice range of prices. They are really helpful and knowledgeable and friendly.

I just took my 2 daughters ages 6 and 10 here for the first time last week for eye exams. The…read morepeople here were very friendly and professional. They were great with my kids and had a nice selection of glasses to chose from as well. My oldest ended up needing glasses and I was called just a few days later to say they were ready. No complaints here.

Hello folks; I have been going to Essex Vision Center for over 5 years now and have always been…read moregreeted with not only a friendly "hello" but more importantly to me, an authentic "Hello; how are you doing"? Dan and his associates are very well experienced, professional, skilled and experienced and I went there in the middle of May 2020 to get some more (I have purchased 5 pairs of sunglasses from 3 different ((for me and my friends)) manufacturers in the past 5+ years) high quality sunglasses that would help me see better during dusk and dawn driving and Dan spent quite a bit of time with me to make sure that I got the right lens color, frame and lens material (coated glass vs. plastic) and had them all ready for me the next week in my frame of choice and WOW!, did they do the job, I can see so well now at these times of the day when light and visibility are normally nominal! Conclusion: you can not go wrong with going to Essex Vision Center in Spencer's Square in Centerbrook, because their service, prices and product quality are un-parralelled / second to none! Signed, a very happy repeat customer; Edward H.

Everyone at Eye Doctors is professional and friendly from start to finish. Dr. Gordon is so…read morethorough,knowledgeable, thoughtful, kind and genuine. I look forward to my visits with her. All members of the office staff and the optometrists are equally friendly, knowledgeable, and professional. The office is spotlessly clean and they are on time for appointments. They have a great selection of frames as well. I highly recommend Eye Doctors and particularly, Dr. Gordon.

Nice staff, but Don't be fooled by any Optometrist playing on your emotions via some feel-good…read moretactic. More importantly, focus to ensure that the end result of service rendered equates to quality of lenses in frames received in exchange for your money. Don't be fooled by the old illusion of the 3-D bird trick that's been around at least since the early 1990s, but haven't seen it in a while until recently. I recall this being revealed as a gimmick many years ago. Interesting to see it resurface again. What clients get as the end product should match that experience. As customers/clients, we know when we've ever had a pair of good quality lenses and feel that the Optometrist got it right. By the same token, we know upon trying on new glasses whether or not it is either too strong or just a weak, problematic pair of glasses akin to looking out of a window pane leaving the client better off wearing their older pair of better quality for vision care. Now I know times are hard in the world of Optometry business, but this is messed up. I was so happy to stop by & pick up my glasses, but was disappointed upon realizing that they were weak and unhelpful. The Optical Assistant growing a bit frustrated insisted on telling me to just keep the new glasses and wear them for more than a week in order "to get use to them" with her ongoing reasoning to my responses. For the sake of moving on with the time being, I rode out the time and tried wearing them only to find myself struggling & squinting to read the Road Signs from a reasonable distance until too late in approaching to make a turn or lane decision. To be safe, I have had to wear a much older pair of glasses. They are hard & painful on my nose bridge & ears, but at least they are much better on the vision. With the exception of the reading glasses (bifocal area), the new ones are akin to looking through a window pane wasting my time and insurance money. There was no getting used to a new pair of glasses after the first day. Either they work or they do not! Don't make the mistake of given into that which is designed to send your right on out the door with them. Unfortunately, the office remain closed due to the Coronavirus crisis leaving my son and I hanging. Unfortunately, he trusted them and purchased three pairs with two of them being quite expensive or going into the Hundreds of Dollars in total. We were told that the Obamacare insurance used a different lab to cut cost. He was assured that the pay-out-pocket would result in a different lab with better results. What's the point of buying COSTLY frames with lenses that are not a good fit for better vision? Since we were told that our vision hasn't changed much, we could have simply taken our previous prescription to a direct online frame & lense company with high reviews & reputable or to a Costco, BJs, JCPenny, etc. Shouldn't the goal of private offices be to differentiate oneself to stand ahead of the competition? IMO It is one thing to practice good customer service, it is another skill to deliver quality of care with satisfaction for clients/customers for equal exchange of goods and services in terms of money/insurance rendered for payment for prescription glasses.

Received a referral to this business and tried to call for an appointment, recording said I was…read morecalling outside of business hours, but I was calling at around 0930 on a Thursday. Saw that others on Yelp made comments about the business' phone system and the answer from the Office Manager always seems to be they are switching systems. The reviews are over many years, so not sure what the problem is. Left a message and have not gotten a callback. Tried calling again later in the morning and got the same recording, but when I went to try and leave another message, the system would not let me. It just kept repeating their after hours greeting. They should really look at upgrading their phone system for better customer service contact. No email was listed on the website so cannot do any form of contact unless you go to the business.

i had a eye infection earlier in the week. i went here to get my eyes checked. the doctor…read moreprescribed some ointment. it began working almost immediately. it is three days later, and my eye is much better.

The best! William is an absolute champ. He really saved my trip. I had glasses that badly needed…read morerepair, and he got them looking new in just a few minutes! And no charge! I could not believe it. I thought I was going to have to do the rest of my business trip without my glasses. The entire staff was so friendly and helpful, and again - William is the best. I cannot recommend this place enough.

Nina and Maritza were amazing. They both showed excellent…read morecustomer service. I was assured by their service that they both had my best interest in mind.