Fantastic office! Great staff and the docs are wonderful. Also the place is spotless. Highly…read morerecommend!!!!

Be prepared to WAIT!! Checked in at 1:18 for a 1:30 appointment. Went up the front desk since my…read moredad is 98 and was having difficulty waiting. Finally on the second time to the desk (after waiting 45 minutes) they said we'd be called next. 5 more minutes and finally called for the 1st part of the visit (this was supposed to be a quick follow up for pressure) and sent back to the waiting room. Over an hour to see the doctor which is ridiculous for any visit not even considering the patient is 98! Will be reporting to Medicaid, Aetna, and to the referral doctor. Stop overbooking!! Worst service i have ever seen.

Came here because my partner recommended Dr. Kivlin, had an eye exam they found plaque in my left…read moreeye made sure that tests were done to find out where it came from more than my cardiologist or cardiovascular doctors have done check my neck found mild plaque there I would highly recommend this office and this doctor

Hello, Great eye doctors and staff…read more Dr. Whalen is top notch along with Ellie (Medical assistant) and Savannah (Admitting dept). Norwich Ophthalmology is blessed to have them working there. just wanted to share that with anyone looking for a great eye care facility.

I would say that the staff are friendly including the tech. The doctor was somewhat impersonal…read morewith a persona of just being overly business-like like she was behind on her patients. I trusted her diagnosis and referral to a specialist, however. My 92yo Dad had a botched cataract operation from a different ophthalmologist in another practice, and thus, he has only one "good" eye that I would entrust to only the best doctor. I'm hoping they are it at Norwich Ophthalmology.

I highly recommend this place for any eye problems you may have. I have gone here many times over…read morethe last 15 years, to both the Norwich and Groton offices, for glasses, annual checkups, and eye issues. At both offices, the staff, technicians, optometrists, and ophthalmologists have all been pleasant, efficient, and very attentive to my needs. The quality of care here, across all areas, is very high. I recently had cataract surgery with Dr Anish Shah, and I could not have asked for a better experience. Dr Shah was very knowledgeable, efficient, and personable. He answered all my questions (including ones I didn't think to ask) and he has a good sense of humor. The surgical coordinator, Stephanie Hyde, was also wonderful to work with.

Ive been to visit Proffesional Eye care several times now and as a result they have won me over as…read morea lifetime client! He has impeccable attention to detail and went above and beyond to make sure that my questions were properly addressed in a thoughtful way! James and his team take Proffesionalism to a whole new level and have made my experience of getting an Eye exam from boring to enjoyable as he was so efficient!

They scheduled an appointment without my knowledge or consent. I received no reminders, but rather…read morea bill for $50 for a no-show. It is a money-making factory with no regard for patients. Stay away.

I've been a patient for several years and go back even further with Dr. Kaufold. They're as…read moreprofessional as one could possibly expect and in addition, are friendly and caring. Dr. Kaufold performed my recent cataract surgeries flawlessly. I was anxious going into the first one and he expertly put me at ease before and during the procedure. As a result of how smoothly the first went, I was calm from the beginning for the second procedure a few weeks later. I enthusiastically give them my highest recommendation.

After my exam, I ordered glasses using the prescription given to me. I can't see out of the…read moreglasses. I brought them back here to be checked and they confirmed that the lenses match my new glasses. i asked to have my eyes reexamined ASAP, and was told they have no appointments available for weeks. I left a message to have the doctor call me, and a text and an email and still have not even heard from him.

Dr Holstrom goes above and beyond with his eye exam. I have never had such extensive eye exams as…read morethe ones he and his assistants perform in their offices. He also took the time to help me find the best price on prescription eye drops he recommended I use for my dry eye condition, and they really worked and I am able to get them with my insurance at a very affordable price. He didn't push me into buying prescription reading glasses, but tested my readers for me to make sure I was buying the correct strength. He is super friendly and doesn't rush through the process, he takes his time and makes sure you understand what each test is for and what the outcome is. I would highly recommend him to anyone looking for a new optometrist.

Everyone at Eye Doctors is professional and friendly from start to finish. Dr. Gordon is so…read morethorough,knowledgeable, thoughtful, kind and genuine. I look forward to my visits with her. All members of the office staff and the optometrists are equally friendly, knowledgeable, and professional. The office is spotlessly clean and they are on time for appointments. They have a great selection of frames as well. I highly recommend Eye Doctors and particularly, Dr. Gordon.

Nice staff, but Don't be fooled by any Optometrist playing on your emotions via some feel-good…read moretactic. More importantly, focus to ensure that the end result of service rendered equates to quality of lenses in frames received in exchange for your money. Don't be fooled by the old illusion of the 3-D bird trick that's been around at least since the early 1990s, but haven't seen it in a while until recently. I recall this being revealed as a gimmick many years ago. Interesting to see it resurface again. What clients get as the end product should match that experience. As customers/clients, we know when we've ever had a pair of good quality lenses and feel that the Optometrist got it right. By the same token, we know upon trying on new glasses whether or not it is either too strong or just a weak, problematic pair of glasses akin to looking out of a window pane leaving the client better off wearing their older pair of better quality for vision care. Now I know times are hard in the world of Optometry business, but this is messed up. I was so happy to stop by & pick up my glasses, but was disappointed upon realizing that they were weak and unhelpful. The Optical Assistant growing a bit frustrated insisted on telling me to just keep the new glasses and wear them for more than a week in order "to get use to them" with her ongoing reasoning to my responses. For the sake of moving on with the time being, I rode out the time and tried wearing them only to find myself struggling & squinting to read the Road Signs from a reasonable distance until too late in approaching to make a turn or lane decision. To be safe, I have had to wear a much older pair of glasses. They are hard & painful on my nose bridge & ears, but at least they are much better on the vision. With the exception of the reading glasses (bifocal area), the new ones are akin to looking through a window pane wasting my time and insurance money. There was no getting used to a new pair of glasses after the first day. Either they work or they do not! Don't make the mistake of given into that which is designed to send your right on out the door with them. Unfortunately, the office remain closed due to the Coronavirus crisis leaving my son and I hanging. Unfortunately, he trusted them and purchased three pairs with two of them being quite expensive or going into the Hundreds of Dollars in total. We were told that the Obamacare insurance used a different lab to cut cost. He was assured that the pay-out-pocket would result in a different lab with better results. What's the point of buying COSTLY frames with lenses that are not a good fit for better vision? Since we were told that our vision hasn't changed much, we could have simply taken our previous prescription to a direct online frame & lense company with high reviews & reputable or to a Costco, BJs, JCPenny, etc. Shouldn't the goal of private offices be to differentiate oneself to stand ahead of the competition? IMO It is one thing to practice good customer service, it is another skill to deliver quality of care with satisfaction for clients/customers for equal exchange of goods and services in terms of money/insurance rendered for payment for prescription glasses.

I have seen Dr. Olionayu 3-4 times this past year. I have found her very knowledgeable,…read moreapproachable, and concerned about what is best for me. She took the time to explain what was going on with my eye. I was at a walk-in and need to be seen by an Ophthalmologist ASAP. It was a Friday afternoon, about 3 PM. The office was great, she saw me immediately and began tx. Does not get much better than that. The office is very busy at all times, and there is a process if you need a regular exam, but that's the way of busy practices. Anyone who sees Dr O will be getting excellent care.

Hello all, looks like I am looking for a new eye doctor…read more I had my annual appointment with Middlesex Eye Physicians on Saybrook Rd this morning. I have been going to them every year since I returned to CT after 20+ years in the Air Force and never had an issue. Until today. Now they primary purpose to to collect money from you no matter what, not provide quality optometry services to the Middletown area. Apparently they need to keep your credit card on file now with them. In fact, they won't even see you anymore if you do not consent to that. As I was told by the desk supervisor, this is company policy and there are no exceptions. There was a manager in a higher position there, but they refused to come out and talk to me. So they cancelled my appointment. Many may think that isn't an issue, but I do. They have no need to my card when I see them once a year and have always paid all invoices on time. This is how your information gets stolen. My family has been going to this outfit for literally generations. No more. I will not be blackmailed by them just to be seen by their docs. I won't be using them anymore. I dont promote boycotts but am asking folks to be aware of your personal information and do what you can do to protect it. Don't give it out if you don't need to. I am recommending family and friends to reevaluate your relationship with Middlesex Eye Physicians and decide if you want to be abused by this extreme company policy. I have enjoyed seeing Dr Yap, but your company won't allow that anymore. So, any recommendations for an optometrist would be appreciated. I thank you all in advance and will return to my lurking.