I just took my 2 daughters ages 6 and 10 here for the first time last week for eye exams. The…read morepeople here were very friendly and professional. They were great with my kids and had a nice selection of glasses to chose from as well. My oldest ended up needing glasses and I was called just a few days later to say they were ready. No complaints here.

Hello folks; I have been going to Essex Vision Center for over 5 years now and have always been…read moregreeted with not only a friendly "hello" but more importantly to me, an authentic "Hello; how are you doing"? Dan and his associates are very well experienced, professional, skilled and experienced and I went there in the middle of May 2020 to get some more (I have purchased 5 pairs of sunglasses from 3 different ((for me and my friends)) manufacturers in the past 5+ years) high quality sunglasses that would help me see better during dusk and dawn driving and Dan spent quite a bit of time with me to make sure that I got the right lens color, frame and lens material (coated glass vs. plastic) and had them all ready for me the next week in my frame of choice and WOW!, did they do the job, I can see so well now at these times of the day when light and visibility are normally nominal! Conclusion: you can not go wrong with going to Essex Vision Center in Spencer's Square in Centerbrook, because their service, prices and product quality are un-parralelled / second to none! Signed, a very happy repeat customer; Edward H.

Dr Nick #1!!! Well, I need an additional 70 characters..... so is his wonderful and pleasant staff!read more

The staff are very rude and disrespectful. I have a service dog and they refused me Service because…read moreof my Service animal and the staff was very rude to me. I have a disability and they refused me treatment to fix my glasses that I paid over $1000 for with my insurance and I was sitting there and was talking to my husband on the phone and the receptionist started yelling at me and being rude to me and I told her I wasn't talking to her. I was talking my husband on the phone and it was very rude of her to be yelling at me when I'm on the phone with my husband. Everyone in that office was rude. I have a disability and that's why I have a service dog and they refused and treated me very very badly. I am 65 years old with a disability and this is how they treated me.

I would say that the staff are friendly including the tech. The doctor was somewhat impersonal…read morewith a persona of just being overly business-like like she was behind on her patients. I trusted her diagnosis and referral to a specialist, however. My 92yo Dad had a botched cataract operation from a different ophthalmologist in another practice, and thus, he has only one "good" eye that I would entrust to only the best doctor. I'm hoping they are it at Norwich Ophthalmology.

I highly recommend this place for any eye problems you may have. I have gone here many times over…read morethe last 15 years, to both the Norwich and Groton offices, for glasses, annual checkups, and eye issues. At both offices, the staff, technicians, optometrists, and ophthalmologists have all been pleasant, efficient, and very attentive to my needs. The quality of care here, across all areas, is very high. I recently had cataract surgery with Dr Anish Shah, and I could not have asked for a better experience. Dr Shah was very knowledgeable, efficient, and personable. He answered all my questions (including ones I didn't think to ask) and he has a good sense of humor. The surgical coordinator, Stephanie Hyde, was also wonderful to work with.

Everyone at Eye Doctors is professional and friendly from start to finish. Dr. Gordon is so…read morethorough,knowledgeable, thoughtful, kind and genuine. I look forward to my visits with her. All members of the office staff and the optometrists are equally friendly, knowledgeable, and professional. The office is spotlessly clean and they are on time for appointments. They have a great selection of frames as well. I highly recommend Eye Doctors and particularly, Dr. Gordon.

Nice staff, but Don't be fooled by any Optometrist playing on your emotions via some feel-good…read moretactic. More importantly, focus to ensure that the end result of service rendered equates to quality of lenses in frames received in exchange for your money. Don't be fooled by the old illusion of the 3-D bird trick that's been around at least since the early 1990s, but haven't seen it in a while until recently. I recall this being revealed as a gimmick many years ago. Interesting to see it resurface again. What clients get as the end product should match that experience. As customers/clients, we know when we've ever had a pair of good quality lenses and feel that the Optometrist got it right. By the same token, we know upon trying on new glasses whether or not it is either too strong or just a weak, problematic pair of glasses akin to looking out of a window pane leaving the client better off wearing their older pair of better quality for vision care. Now I know times are hard in the world of Optometry business, but this is messed up. I was so happy to stop by & pick up my glasses, but was disappointed upon realizing that they were weak and unhelpful. The Optical Assistant growing a bit frustrated insisted on telling me to just keep the new glasses and wear them for more than a week in order "to get use to them" with her ongoing reasoning to my responses. For the sake of moving on with the time being, I rode out the time and tried wearing them only to find myself struggling & squinting to read the Road Signs from a reasonable distance until too late in approaching to make a turn or lane decision. To be safe, I have had to wear a much older pair of glasses. They are hard & painful on my nose bridge & ears, but at least they are much better on the vision. With the exception of the reading glasses (bifocal area), the new ones are akin to looking through a window pane wasting my time and insurance money. There was no getting used to a new pair of glasses after the first day. Either they work or they do not! Don't make the mistake of given into that which is designed to send your right on out the door with them. Unfortunately, the office remain closed due to the Coronavirus crisis leaving my son and I hanging. Unfortunately, he trusted them and purchased three pairs with two of them being quite expensive or going into the Hundreds of Dollars in total. We were told that the Obamacare insurance used a different lab to cut cost. He was assured that the pay-out-pocket would result in a different lab with better results. What's the point of buying COSTLY frames with lenses that are not a good fit for better vision? Since we were told that our vision hasn't changed much, we could have simply taken our previous prescription to a direct online frame & lense company with high reviews & reputable or to a Costco, BJs, JCPenny, etc. Shouldn't the goal of private offices be to differentiate oneself to stand ahead of the competition? IMO It is one thing to practice good customer service, it is another skill to deliver quality of care with satisfaction for clients/customers for equal exchange of goods and services in terms of money/insurance rendered for payment for prescription glasses.

Came here because my partner recommended Dr. Kivlin, had an eye exam they found plaque in my left…read moreeye made sure that tests were done to find out where it came from more than my cardiologist or cardiovascular doctors have done check my neck found mild plaque there I would highly recommend this office and this doctor

Hello, Great eye doctors and staff…read more Dr. Whalen is top notch along with Ellie (Medical assistant) and Savannah (Admitting dept). Norwich Ophthalmology is blessed to have them working there. just wanted to share that with anyone looking for a great eye care facility.

The folks at Colchester Eye Care are fantastic. They are polite, professional and through in their…read morecare. The customer service is excellent. I highly recommend them.

I love all the folks at Colchester Eye care. I've had super great service and the optometry staff…read morehas helped me extensively to pick out great frames and get the right options for my lenses. The quality is superior to any of those 1-hour places and they'll make as many adjustments as you need. Highly recommended!

I'm visiting from Florida and I sat on my glasses the employees were so nice and hospitable that…read morethey took my glasses and fixed them within 5 minutes thank you so much I would highly recommend them for any eye service,. and there customer service was a 20 on a scale of 10 thank you so much again

Was referred out just for an annual exam and I'm so happy that we came here. I absolutely love this…read moreplace. Amazing customer service amazing Doctor Who saw my eyes and I actually had something in my eye. She was able to get it out with no pain. I'm happy I still don't need glasses, but I look forward to next year when I have my annual eye exam.

I have seen Dr. Olionayu 3-4 times this past year. I have found her very knowledgeable,…read moreapproachable, and concerned about what is best for me. She took the time to explain what was going on with my eye. I was at a walk-in and need to be seen by an Ophthalmologist ASAP. It was a Friday afternoon, about 3 PM. The office was great, she saw me immediately and began tx. Does not get much better than that. The office is very busy at all times, and there is a process if you need a regular exam, but that's the way of busy practices. Anyone who sees Dr O will be getting excellent care.

Hello all, looks like I am looking for a new eye doctor…read more I had my annual appointment with Middlesex Eye Physicians on Saybrook Rd this morning. I have been going to them every year since I returned to CT after 20+ years in the Air Force and never had an issue. Until today. Now they primary purpose to to collect money from you no matter what, not provide quality optometry services to the Middletown area. Apparently they need to keep your credit card on file now with them. In fact, they won't even see you anymore if you do not consent to that. As I was told by the desk supervisor, this is company policy and there are no exceptions. There was a manager in a higher position there, but they refused to come out and talk to me. So they cancelled my appointment. Many may think that isn't an issue, but I do. They have no need to my card when I see them once a year and have always paid all invoices on time. This is how your information gets stolen. My family has been going to this outfit for literally generations. No more. I will not be blackmailed by them just to be seen by their docs. I won't be using them anymore. I dont promote boycotts but am asking folks to be aware of your personal information and do what you can do to protect it. Don't give it out if you don't need to. I am recommending family and friends to reevaluate your relationship with Middlesex Eye Physicians and decide if you want to be abused by this extreme company policy. I have enjoyed seeing Dr Yap, but your company won't allow that anymore. So, any recommendations for an optometrist would be appreciated. I thank you all in advance and will return to my lurking.