Unfortunately the doctor was rude , impatient, and my prescription was fuzzy on my left eye. I went…read moreback a year later , and he said you're good you don't need a new prescription. I explained my left eye sees blurry like there's a mirror image of what I'm seeing...been seeing like this for year. He never got my prescription correct. He might be sweet to youth, but as an adult wearing glasses my whole life since I was 10, he was rude to the extreme. I couldn't go back. He made me feel so bad about my eyes saying that they were ruined and nothing can be done. Ugh. Tonya is the only reason why I stayed w OptiMystic. She is so incredibly knowledgeable. But alas I have to find a new doc.

I made an appt because they told me they had a real eye physician who could help me with a…read morechalazion on my eye which needed to be drained. When I got there the doctor didn't even examine just wrote me prescription that he knew would not help problem, and told me to come back in a month. I read up on what was going with me a found another doctor who couldn't understand why it wasn't drained because it was never going to go away on its own and may get worse. I think I was just an insurance payment.. sad!

Had to wait over an hour / wasn't even busy. Been going here for ten years and each time gets…read moreworse. So convenient to where i live but i will not be going back again

Initially, I was impressed with the location, the staff, & the service. Be forewarned though that…read morewhatever you may be going in for, they will attempt to get you to buy multi-focal lenses....very expensive multi-focal lenses. I went to this establishment concerned about my vision, hoping they could help. I was given a thorough examination & then I was given the talk. I was led to believe that my new 700.00 dollar frames would help improve my vision. I gave the glasses a chance for a few months, but they weren't helping. I tried to get a refund, but was told too much time had elapsed. Upon going to a neuro-ophthamologist to aid with my vision, I had simply been previously prescribed the incorrect glasses. When I went back to discuss this with them they once again said too much time had passed to issue a refund & I overheard them giving the pitch to another customer for multi-focal lenses. Don't get me wrong, I'm sure many benefit from them, but be wary & possibly get a second opinion determining if you really need them. I'll give them credit, they gave me a 15$ gift certificate to Starbucks when I bought the glasses, so...ahhh....cool.

Dr Parker is a brilliant ophthalmologist. He deserves 10 stars! He saved my eye after another…read moredoctor butchered it during cataract surgery. He saw me on the Sunday after my surgery because I lost my vision in that eye. He is still treating it for uveitis 3 years later! If I call with a problem they tell me to come to the office now! He's a very skilled surgeon and diagnostician. So sad he will be retiring next year.

Not good. I requested my contact prescription on a Tuesday. They couldn't guarantee I would have it…read morethat day. I was picking it up. I advised them it was essential that I have it, plus they were closed on Wednesday. I picked up the prescription from Thames on Tuesday afternoon. Great, I thought. I looked at it, no signature and the prescription was in the "notes" section. Not even in the area where it should be written. I questioned why NO signature? The optometrist even said, "That should be fine with no signature". I went to my appointment elsewhere to purchase (at a much lower cost than Thames) my contacts. I was told that since NO signature, they could not fill my contact prescription!! I then went in on Thursday.. spoke with the receptionist. She said there was no way she could help, as my doctor was out of the office. Well, what does that have to do we me getting my prescription? Have the other physician sign off on it! We went round and round. Finally, she said she would have Dr Grills sign it. For me to give her my email address, she would email it to me from her home. Then, mail it to me. She said she would definitely do this for me. Friday morning .... nothing. No email. Called Thames Eye Group again. She said she emailed it to me. I never received it. She said she knows she emailed it to me. I told her that was unfortunate, but I needed my prescription today. Not yesterday or next week, today. She said that it couldn't be done. Dr Grills was leaving. I told her it takes 20 seconds!! It's MY prescription! I'm not looking for an exam!! This was RIDICULOUS!!! She swore the email went through to me and maybe i didn't see it, it what she was insinuating? I told her I had a lot of other things to do than to be calling and stopping in to my eye dr!! What in God's name?! We will see what happens this afternoon at 1:00 PM when she told me it would be ready for me to pick up. So... after all this, which could have been resolved the first go around on Tuesday, has led me to write up this review and they've lost not only me as a patient but two others that go there. Absurdity at it's finest! PS - Where I go to get my contacts (Costco), the optometrist there told me they get this ALL the time from Thames. That Thames doesn't understand why the don't sign the prescriptions... perhaps they don't wan their business going to places like Costco? Who knows... all I can think of.

aside ft the long waits, this doctor was furious when u came in with a list of questions &flung…read morethem across the room!! and he completely screwed up my cataract surgery!! don't go!!

If over an hour long wait is wait you require in a doctor, this is your place. The waiting room is…read moreconstantly full that it's almost comical. I am constantly making my appointments and not getting in until at least an hour after the scheduled time. When I decide to wait to show up, I get a phone call from their office telling me that I'm "late" for my appointment. I went here on a recommendation of someone, but there are doctors that are just as good in the area, that won't keep you waiting.

He is an amazing eye doctor. He really cares about his patients. The whole staff are very friendly…read moreand make you feel like part of the family.

If there were a "minus star" rating, I would submit it. Dr Falck is not just a mediocre doctor (at…read morebest) but also a charlatan trying to charge me for a no-show appointment that I had never made. I posted my complaint with the BBB of CT and I'm awaiting a response from dr.Falck's office. Based on my family member's negative experience with cataract surgery with dr. Falck, I would NEVER seek an appointment with this doctor. They claim I had an appointment on November 28, 2025 -day after Thanksgiving. Who would ever make an appointment for a day after Thanksgiving? Aside from the fact that I've spent every Thanksgiving in Europe with my family in the past 5 years. It's a disgrace that dr. Falck's office is trying to make money on fake "no show appointments". Is it because they can't make money in a legitimate way? I come from a family of doctors: father, mother, grandfather - and I have great respect for the profession. That's why it really offends me so deeply that a doctor could act in such a dishonorable way. Future potential patients... just be very careful that this is the doctor you want to deal with. Eva Page I just saw from Bambi P. review from Dec. 15, 2014 that this is their usual practice - charge for no-show appointments that the patients have never made. Absolutely disgusting!

Needless to say I was highly unimpressed with Dr. Medwick's Mystic Office…read more 1. The Mystic office looks like the basement of someone's home. I don't think the place has been renovated since the 1970s. Minor point, but it should have been a clue to as what was in store. 2. All of the equipment in the exam room looks to be from the 1970s as well. Again, not an indication of the quality of the service provided, but somewhat disconcerting. 3. I did not see Dr. Medwick wash his hands. Why is this a big deal? Well because he used his fingers to remove my contacts. He may have washed his hands before entering the room, but the fact he touched a number of surfaces upon entering the room makes that a moot point. 4. After the exam, the receptionist said Dr. Medwick would order contacts for me. I called back two weeks later to find out they had not been ordered in the first place. 5. Two weeks later the contacts arrive. I called the office to make sure I could pick them up. I was told I could. I drive to the Mystic office and no one is there. Turns out the receptionist was at the New London office. Fine. I make arrangements to pick them up at a later date after being assured they would be available then. 6. Not wanting to waste another drive, I called the office at the prearranged time. I find out my contacts are still at the New London office (she forgot to bring them over). "Don't worry" I was told, I'll bring them next time. 7. I call the following week at the prearranged time. No answer even thought I was calling during "office hours" (note, the phone rings at both the New London and Mystic offices). 8. I try calling the following week and again no answer, even though I was calling during office hours. 9. I call the next week to find my contacts are ready. Great! I drive there, take a look at the contacts to find out they ordered the wrong prescription for one eye. Again, I leave empty handed. 10. Two weeks later I call again (I never got a call that the new contacts were in), but no answer during office hours. 11. I call the following week and finally receive my contacts, almost two months after my actual exam. Obviously, I will not be using Dr. Medwick as my optometrist any more.

Horrible experience. I have been waiting for my contact order for four months. I have gotten…read moreexcuse after excuse, and have felt some of them are outright lies. Although I have requested several times for follow up, I have never gotten a return phone call, and more than that I have been brushed off when I finally do talk with someone. I suggest you find another provider.