I am really upset with these guys! I had a great appointment with a new eye doctor who was so…read morecaring and great. He really helped me with suggestions for my dry eyes. Sadly, the prescription that I use for my dry eyes is VERY expensive ($250) but the eye drs always write up the prior authorization so the insurance will pay. Well, I called FIVE times last week and left messages bc no one was calling back. They ignored my calls every time. I spoke to Miranda who could have cared LESS! I did MY job, I made the appointment and showed up on time and paid my bill. This office has NO CARE to do THEIR job-to return a phone call and fill out the paperwork! I am so disheartened and frustrated! If there was ONE light at the end of the tunnel, I was able to get a hold of a different office in Deep River. There is a LOVELY lady named Donna who actually answered the phone (shocker) and called CVS and called me back to follow up. The problem still is not solved, but having someone in the office that gets back to me is a huge win. I am hoping to get this problem solved. :(

The staff at the front desk are great; however, the doctor left something to be desired and I won't…read morebe returning. I found him to be dismissive of my concern and shockingly even tugged at my eye without warning. When I flinched and told him it hurt, he told me to "get back here" and said it didn't hurt (as if he would know). I found this to be rude and completely uncalled for. He also referred to the great staff at the front desk as "girls" which is not appropriate. Yuck, Yuck!

Wonderful care in every way, from reception through examination, glasses, and prompt referral for a…read morelook at cataracts. First class!

I would follow Dr. Johnson to the ends of the earth! She is incredibly thorough, knowledgeable,…read moreprofessional and kind. Staff is pleasant. I've referred several people to her, all of whom have later thanked me for turning them onto such a terrific physician. Don't hesitate! Make your appointment today!!

Dr Elgart is a pro, with experience, obsevations/ recommendations that are on point…read more Her optometrist, her make optometrist, ( I found the woman personable), is brash and arrogant. After purchasing an $1100 pair of glasses and told they were ready for puck up, he had no time for me. I waited 15 minutes, asked if he could make a minor adjustment for size and he said no, he was too busy, I should take a seat and wait. It was not so much WHAT he said, but the way in which he quickly dispatched me which O found offensive. I rarely, if ever, write reviews like this, BTW. Very disappointing. Will take my purchases somewhere else, if still seeing Dr Elgart.

Everyone at Eye Doctors is professional and friendly from start to finish. Dr. Gordon is so…read morethorough,knowledgeable, thoughtful, kind and genuine. I look forward to my visits with her. All members of the office staff and the optometrists are equally friendly, knowledgeable, and professional. The office is spotlessly clean and they are on time for appointments. They have a great selection of frames as well. I highly recommend Eye Doctors and particularly, Dr. Gordon.

Nice staff, but Don't be fooled by any Optometrist playing on your emotions via some feel-good…read moretactic. More importantly, focus to ensure that the end result of service rendered equates to quality of lenses in frames received in exchange for your money. Don't be fooled by the old illusion of the 3-D bird trick that's been around at least since the early 1990s, but haven't seen it in a while until recently. I recall this being revealed as a gimmick many years ago. Interesting to see it resurface again. What clients get as the end product should match that experience. As customers/clients, we know when we've ever had a pair of good quality lenses and feel that the Optometrist got it right. By the same token, we know upon trying on new glasses whether or not it is either too strong or just a weak, problematic pair of glasses akin to looking out of a window pane leaving the client better off wearing their older pair of better quality for vision care. Now I know times are hard in the world of Optometry business, but this is messed up. I was so happy to stop by & pick up my glasses, but was disappointed upon realizing that they were weak and unhelpful. The Optical Assistant growing a bit frustrated insisted on telling me to just keep the new glasses and wear them for more than a week in order "to get use to them" with her ongoing reasoning to my responses. For the sake of moving on with the time being, I rode out the time and tried wearing them only to find myself struggling & squinting to read the Road Signs from a reasonable distance until too late in approaching to make a turn or lane decision. To be safe, I have had to wear a much older pair of glasses. They are hard & painful on my nose bridge & ears, but at least they are much better on the vision. With the exception of the reading glasses (bifocal area), the new ones are akin to looking through a window pane wasting my time and insurance money. There was no getting used to a new pair of glasses after the first day. Either they work or they do not! Don't make the mistake of given into that which is designed to send your right on out the door with them. Unfortunately, the office remain closed due to the Coronavirus crisis leaving my son and I hanging. Unfortunately, he trusted them and purchased three pairs with two of them being quite expensive or going into the Hundreds of Dollars in total. We were told that the Obamacare insurance used a different lab to cut cost. He was assured that the pay-out-pocket would result in a different lab with better results. What's the point of buying COSTLY frames with lenses that are not a good fit for better vision? Since we were told that our vision hasn't changed much, we could have simply taken our previous prescription to a direct online frame & lense company with high reviews & reputable or to a Costco, BJs, JCPenny, etc. Shouldn't the goal of private offices be to differentiate oneself to stand ahead of the competition? IMO It is one thing to practice good customer service, it is another skill to deliver quality of care with satisfaction for clients/customers for equal exchange of goods and services in terms of money/insurance rendered for payment for prescription glasses.

Fantastic office! Great staff and the docs are wonderful. Also the place is spotless. Highly…read morerecommend!!!!

Be prepared to WAIT!! Checked in at 1:18 for a 1:30 appointment. Went up the front desk since my…read moredad is 98 and was having difficulty waiting. Finally on the second time to the desk (after waiting 45 minutes) they said we'd be called next. 5 more minutes and finally called for the 1st part of the visit (this was supposed to be a quick follow up for pressure) and sent back to the waiting room. Over an hour to see the doctor which is ridiculous for any visit not even considering the patient is 98! Will be reporting to Medicaid, Aetna, and to the referral doctor. Stop overbooking!! Worst service i have ever seen.

Just an update - I sent a message over the weekend because I've had a floater in one eye for a…read moreweek. I got a call first thing Monday got an appointment today (one was offered for Monday but I couldn't make it). I saw Dr. Betsy and she and her assistant were great. They explain everything and I received a thorough exam and answers. Also, Michael fixed the glazed I sat on a month ago. I really cannot recommend this practice highly enough! Great doctors and staff!

Michael is the bomb....Been going here for years. Dr Swenby is very thorough and picked up on…read moresomething no one has. Love this place.

I was taken on time. All techs were friendly and professional. Dr Kim was thorough and…read moreknowledgeable. I walked away with a glass prescription that was perfect!

Dr. Nhu-Y T. Dao MD was the ophthalmologist that I saw and I can't recommend her highly enough. I…read morehad a temporary lessening of vision due to a Prednisone sensitivity. She explained it so that I was not so worried. She did an excellent eye exam and, rather than giving me glasses right away had me come back for a followup exam to make sure the medication was out of my system and that my eyes had stopped changing. We discussed the amount of correction (something I have never had anyone willing to do before) and I chose not to be corrected all the way to 20/20 so that I would not need bifocals to see my dashboard when I drive. My eye exam was on 6/18 and my I picked up my glasses on 6/21. To my delight they are perfect. Having been given incorrect lenses before, I was pleased that there will be no need to return for corrections, or complaints. I can't recommend Dr. Dao highly enough. As someone who works in a field related to vision I am extremely impressed with the service I received from her and from the Eye Care Group.

Dr. Wagner at Optimystic Eyewear is great. I went here for my first pair of glasses about 10 years…read moreago and I always enjoy going back for my yearly examination or stopping for an adjustment or to browse. The service is top-notch, highly professional and really friendly. The location in downtown Mystic is convenient and inside the store you'll find the layout to be open, sunny and relaxing. He also carries a nice selection of stylish frames so I've bought many pairs of glasses here. Note: they carry Oakley and other sunglasses all year round.

Tonya is great. Wagner is a cyborg. Never seen him smile. Has absolutely zero communication skills…read more He is very curt, snippy and condescending. I have gotten glasses there but if I ever have real eye issues, I would never deal with him.