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Updated 1 week ago

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Janice F.

wish I could give no stars. I don't know where to start. this is the worsted company I have ever encountered. I have cable phone and internet. basically c cable. pay $180 a month . service constantly go out and in. out and in. sometimes minutes sometimes hours. neighbors all have same problem. called service if course try to speak to someone from probably India eventually get service date and time. they threaten to charge you $$$ if you are not home. service person comes. checks all equipment and no problem inside. states problem outside and entire neighborhood. well nothing ever done even though he said problem outside in entire neighborhood. after many many calls to another country 2 weeks going by and service continues in and out all day everyday. a service appointment is set up for today. confirming service appointment 3 times when they called day before, this AM a man ( from personal phone) calls and wants to cancel service call , when India calls, because he claims they are working on lines now and if I don't cancel it they will stop working . India did call( barley able to understand her ) she ask me if I want to cancel service appointment, I tried to explain that Paul service man told me to cancel it because they are working on lines now. well after I hung up with out sourced person, Paul the service man calls me up angry because I didn't cancel the call and that if I didn't cancel it, they were gonna stop working on the lines. I explained that I told them what he said that I needed to cancel it because that to be canceled because they were working on it. after I hung up with Paul Optimum outsourced person calls and said that I wanted to cancel the I explained again that I was told by man to cancel it that they were working on it. It was a half an hour later after the call our service is out again for 10 to 12 minutes. I had somebody drive down the road to all the homes that are having problems and there's nobody working any place. this has been going on for over a month now and it's ridiculous because they are the only cable company in the area. My advice to anyone who needs find another source I don't care satellite or what I've had Dish and I've had DIRECTV and other places I lived I've never had problems. This is unacceptable and Optimum should be ashamed of themselves first taking money from people, especially citizens and not providing . One of my neighbors here works from with the Internet constantly being been a problem. Also, we have a neighbors child that is college lines on course and in the middle of online test the Internet goes out. This is unacceptable and this day and time to have this kind of service I advise anybody who's looking for service in this area. Find another way. Do not waste your money on them because they lie they threaten you. They do not give you what you pay for.

This is how they reconnected service for me and my neighbors.

Optimum service is terrible and sloppy. I would suggest using any alternative if you have the choice. After waiting a week to get my service restored, optimum reconnected service and left behind a mess. To make matters worse, they claim that cleaning up the wires isn't their job. Edit: optimum commented on this post but has yet to address the issue. They are more worried about bad publicity than they are about bad product or service. If they were serious about this issue they would contact me privately and resolve the mess they left behind before they tried to spew corpo-speak to shout down this bad review.

Speed is low - should be 300 (that's what I am paying for)

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Ask the Community - Optimum

Review Highlights - Optimum

This review is for the store in Wappingers Falls.

Mentioned in 2 reviews

Read more highlights

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CPR Cell Phone Repair Wappingers Falls

CPR Cell Phone Repair Wappingers Falls

(17 reviews)

$$

I made an appointment ahead of time to drop off my Galaxy S8, with a cracked screen, and they said…read moreit might take a "couple of hours." I said okay, I said I could be reached via email since my phone was with them. I returned three and a half hours later, and apparently nothing was done to my phone. They told me the phone had moisture damage, which might be true, since it's an old phone, and they had to 'test' it. But I was pretty annoyed. Keep in mind that this phone worked just fine. They told me to come back in an hour and a half. I live 15 miles away, so yeah....a bit inconvenient. They sent me an email saying my device was ready, so I drove all the way back. They then said that the phone was not worth repairing, so they did absolutely nothing with it. They did refund my money, however. But I thought it was a huge waste of my time. They seem honest enough, but disabuse yourself of any notion that this is a "while-you-wait" kind of place. Not sure if I would use them again, hope I never have to.

I brought my Toshiba Satellite Computer after Geek Squad would not touch my computer, because they…read morebelieved it was a hard drive problem. Although I pay for Geek Squad coverage and was disappointed, I understood since Toshiba no longer makes computers why they probably didn't want to deal with it. My computer simply stopped working and would not turn on. I brought my computer in late am on a Wednesday. Received a call late pm that same Wednesday informing me it was ready for pick up. It has been a few days now and everything is working fine. Daniel and Greg were very professional and even apologetic that it would cost $75.00. Considering the computer cost, the age, and that Best Buy wouldn't even touch it, I thought it was very reasonable. Would highly recommend CPR in Wappingers Falls.

Cellairis

Cellairis

(6 reviews)

2/6/26 my phone dropped in the latrine. I came in to have to phone opened to drain out the…read moreremaining water. I explained this to the salesperson who stated," You should have started with that (scolding)". Then proceeded to plug in charge the phone stating that the motherboard is ok, but the screen is shot, starts looking up the model of my phone then walks to the back. I presumed he was looking for the pin needed to open my phone come back with a phone that does not make the model I have says they don't have my model then takes the other one back. Comes back grabs his laptop and states he will have to look up replacement parts and price. Just then a fed-ex driver comes in delivering a package to which he puts down the laptop to get the package and have a conversation with the driver. I unplugged my phone and left. Frist. You were rude and completely disregarded the services I requested. Second, I was NEVER asked if I wanted a new phone or to have my phone repaired. Third, I was placed on pause while you concerned yourself with another matter. THE BLANTANT DISRESPCT. Was it becasue I am a woman and you decided what I was going to with my property and monies. Or could it be that I'm a black woman and too stupid to know what I want. I had been a loyal customer since they opened but never again

I recently moved to Fishkill from New York City and I couldn't be more thrilled with the service…read moreprovided by Riz at Cellairis. It's great how I can shop at Walmart and get other helpful needs met at the same time. My children have damaged my iPhone several times, everything from the charging port, the screen and the battery. Each time Riz never hesitated to help me in any way possible. He is honest, kind and very professional. I had another iPhone that was damaged by water and he even revived that one. I was glad because I'm not very tech savvy and I had very important historical information on the phone that I was afraid of losing. I'm also happy the service isn't too pricy. Riz is a lifesaver :)

Optimum - televisionserviceproviders - Updated May 2026

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