We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've been a Verizon customer for over 18 years, paying for top-tier FIOS and wireless…read moreservices--about $375 a month. While the actual service (internet, TV, and wireless) is generally reliable, the billing system and customer service are an absolute nightmare. In the fall of 2024, I requested to disconnect two landline phone lines. I was told it would be taken care of. Months later, I discovered I was still being billed. I called again in February 2025--another apology, another promise. Still not done. By May, after wasting hours on the phone, I finally got the lines disconnected--but only after getting visibly angry with customer service. All they offered me for months of overbilling was a paltry $50 credit. In June, I reviewed my wireless service and realized I'd been overpaying for years. I switched to a competitor and am now paying much less for the same level of service. Fast forward to July, and I noticed my Verizon bill was $65 higher than the previous month. Why? I was still being charged for the disconnected phone lines (Verizon Digital Voice) plus other unexplained fees. Customer service told me there was "no disconnect order on file"--even though the lines are obviously inactive and they could confirm that themselves. Their solution? A vague promise of a $200 gift card in 65 days and a possible $20 "loyalty" credit. That's it. Verizon's customer service is incompetent, confusing, and completely unhelpful. If I could give them zero stars, I would. Their actual product is fine--if you can get past the endless billing issues and the wall of scripted responses from customer service reps who can't or won't fix the problems. After this experience, I am actively shopping their competition and am ready to cancel all my remaining Verizon services. Stay far away unless you enjoy being overcharged and ignored.

I hate that I have to alternate between Verizon and optimum every year or 2 to get their best…read morerates. Why haven't either of these companies considered a discount for loyalty? Their prices have gone up significantly since first advertising 19.99$ for internet only, Bernie Sanders was right! If you go online to price things out, and don't check out out, they will call, text and email you asking if they can help you complete your order. No, I purposely didn't complete my order. Right now they have a decent deal because they're giving you free Disney and Hulu. When I finally make the appointment, I'm pretty sure they texted me every day to confirm. I appreciate their thoroughness, but could they be a little less annoying? I scheduled an 11am appointment on a Saturday because I wanted to sleep late. They started calling and texting at 8am, and wanted to come early. I made the appointment for 11 for a reason! At my job, I don't call anybody until 9am on a weekday. I think it's rude to call people at 8am on a Saturday. Their installation guy deserves no tip! I had optimum. He literally came in here, ran the wire alongside the optimum wire and plugged into their box that was already in my basement from the last time. I asked him to remove the wiring that wasn't being used and he didn't. He didn't even change my wireless settings from optimum to Verizon or give me instructions. On top of all that, I had to remove the optimum wires and tie up the new one to the ceiling. They are expensive and the customer service sucks, but they're giving a better price than optimum right now. Their sales and installation teams are really f****g annoying too.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Spectrum ran a campaign in my apartment complex a few months ago. They gave four high rise…read morebuildings with over 1400 apartments a deal if you sign up for internet etc. Last night they came back with pizza and soft drinks as a thank you pizza party. They believe in buying local so the pizza was purchased in our neighborhood at Nick's. Definitely yummy and thin crust the way I like it. My slice had pepperoni. Everyone had a good time. I didn't care about my allergies. I was hungry and having fun with my friends in my building. We are all Baby Boomers we survived on pizza in college! Thank you Spectrum. Maybe you are better than I give you credit for. I'm recommending you find a cable plan they offer to meet your needs.

They were fast and efficient and handled my problems right away…read more Walked in and walked out with no problem

This is not about Xfinity store in West Orange. This is about Xfinity services period!…read more Avoid Xfinity if you actually expect service. After years as a loyal customer (cable, home security, mobile), this was the worst experience I've had with any company. I scheduled a simple camera replacement and upgrade--was quoted a price, confirmed everything--and when the technician showed up, there was no work order. Three technician visits later, the same issues: wrong orders, missing equipment, and zero progress. The technicians were great, but completely held back by Xfinity's broken system. Customer service is even worse--AI-driven, outsourced, and completely ineffective. No one understands the issue, and you'll waste hours repeating yourself with no resolution. No accountability, no urgency--just frustration. Xfinity is great at selling you services, but terrible at actually delivering or supporting them. I'm canceling everything. Save yourself the headache and go elsewhere.

I am so happy I trusted my gut and searched for the right tech person to address the "blue screen…read moreof death" (BSOD) that appeared on my YOGA laptop. I was determined not to take it to the Geek Squad and he was the right choice. Chris was able to save all my info before it fully crashed, wipe it clean and restore it back to a healthy working condition in 24 hours time. This guy speaks a whole different language known only to people deep in the tech industry. Thanks so much Chris for saving my laptop. Wish I could give you ten stars!

Had a good email conversation with them. But they turn down the work without even quoting a price…read more As a former VC and current commercial lender, I'm baffled that a small biz would turn down business. As a rejected customer, I question these reviews.

Chet was great All the other employees need to go…read more Miles is rude mgr Kevin is a dud If it wasn't for Chet I would have gone to Rte 4 And the Other rep who stands in the front w a sour face Who looks like he cannot be bothered Don't tell me how long he is there . Don't care he is terrible for the store !!!!

I came here to resolve an issue that occurred with an online representative who made a mistake with…read moremy account. Kevin saved the day! I was at this location for an hour and finding that level of patience, friendliness and ability to multitask does not happen anymore and it was shocking, in a great way, to see once again. As I was here I overheard the rest of the employees dealing with customers and it's clear to me that, as of Wednesday September 9, 2026, the negative reviews on this store are no longer accurate.

My issue with my old phone was annoying and time consuming! Pedro was so patient, kind and…read morehelpful! I appreciated his knowledge and expertise!! He definitely deserves a raise!!

We purchased 2 iPhone 15pro max a little over a year ago along with the screen protector plan in…read morethe same day. Come to find out who ever the person was that helped us and his incompetence wrote down the wrong information. And when we went back to replace our screens the store manager flat out told my wife she was a liar and she hadn't purchased the phones at that store and that we never purchased the screen replacement plan for the pro max but instead for the 15pro. Which makes absolutely no sense. Strongly recommend not going or dealing with these people as they as very uninterested in helping you with anything after they take the money. We will be reposting this t-mobile retailer to the better business bureau Please DO NOT SHOP HERE!!!!

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

I recently signed up for this service and they have been fantastic! when I had an issue with the…read moreinternet connection, the nw staff answered the call quickly and knew right away what to do. The electricIan came to my flat only a couple hours after I raised the issue on the phone and fixed it. such a refreshing experience!

I've been waiting on a refund for over 7 days. And, I'm getting the run around between Natural…read moreWireless and my bank. Bank says it's still pending. Natural Wireless says, contact your bank. My bank can't release my funds until Natural Wireless finalizes the transaction. I refuse to play this game without having some type of leverage. So, can you hear me now. ?