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    Xfinity Store by Comcast

    1.6 (29 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 weeks ago

    Services - Xfinity Store by Comcast

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    4.25.23 Xfinity is the new age pirate - robbing its customers even after disconnecting! I canceled my account in April and just received an excessive, incorrect, erroneous bill for next month. Their poor, unreliable service and greed know no end. By phone, immediately say disconnect to speak to their so-called service representatives, the pirates they deploy globally. Race to the competition and file complaints with regulatory agencies. vote with your pocketbook & say no to Xfinity! Xfinity is negative infinity! ‍

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    2 years ago

    they are great and also take good care tech support is also great when i need help they are always there for me

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    5 months ago

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    27 days ago

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    1 year ago

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    11 months ago

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    3 years ago

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    5 years ago

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    3 years ago

    Service is horrendous. No WiFi or internet, which I use for my online business. No compensation offered for lack of service.

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    6 years ago

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    7 years ago

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    Verizon

    Verizon

    (29 reviews)

    $$

    My experience at Verizon involved a group plan, and two out of the three members were present; the…read morethird was present by phone. The manager was pleasant, professional and assisted us, and spoke with our third party via phone. He then assigned us a gentleman, Joao, a Verizon specialist. He spent quite a good deal of time with us while we connected the accounts, new phones, and he was appreciative of some of the legwork one of us, my daughter, did to make the process work smoothly. He also transferred photos from the old phone to the new one without my asking for it! The overall experience, which later included another employee helping us with a USB-C adapter, was all positive. Thank you very much for the professional courtesy.

    I think it's fair to say that Verizon Wireless doesn't care about their customers one way or the…read moreother. I've had my phone with them since 1998 and whenever I've called them about anything, they consistently give "take it or leave it" type answers so I'm used to not having terrific customer service so I was surprised that I was surprised by the level of service at this store considering my expectations were already so low. My poor Pixel 5 was limping along due to its advanced age and the fact that I dropped it twice recently. I decided to bite the bullet and get a Pixel 7a so when we walked by the store, I walked in, asked the guy behind the counter who barely looked up if they had it in stock and went to look at it when he pointed to the wall where it was displayed. The size was bigger than I would have liked but it was okay so I went and told him I wanted to buy it. He let me know that he could add it to my account for on a three year payment plan and I said that I would be happy just to pay for it now and he said he couldn't help me. I was confused because I'd checked the website the day before and I knew I could buy it online but he said that's not possible in the store. He said I could go to Best Buy if I wanted to purchase it. Recalling that I could buy it online and that he did say they had one in stock, I asked if I could purchase online and request pickup at the store and he said that would probably work, so I sat down, did everything online on my crippled Pixel 5 (I was trying to keep the horrible truth of its replacement away from it) and submitted the order. He went in the back for about 10 minutes, then came out with a bag with my phone. After I opened the box to ensure there was a phone in it, I left with my new purchase. Again, although not surprised, I'm disappointed in the level of service from Verizon. I've been a customer for 25 years and even conservatively estimating a payment of $100 per month during that time, I've given them over $30,000 but they still make me do all the work to get a phone. I'm not faulting the guy who works there for Verizon's ridiculous policy and I guess I appreciate the recommendation to try Best Buy but it's clear that the company would love to do away with staff altogether and have the customer do all the work. But if you have people in the store, why don't you let them sell? I get it, but it's a business model designed to reduce costs. I'm also too lazy to switch to AT&T or another provider so they know they have me. But I wouldn't recommend Verizon to anyone and especially in that area of Connecticut, the coverage that used to be very strong has degraded in the past few years so maybe I should see if another provider is better. It's a cell phone company, so it's about as expected.

    Xfinity Store by Comcast - isps - Updated May 2026

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