In my opinion company is a joke I should've trusted all of the negative reviews. I had their service for 2 1/2 months never received a bill. They shut off my service even though they had my credit card on file. Evidently they were mailing my bills to the wrong address and blamed me even though their system doesn't let them put in apartment numbers. I would recommend going with any other company but them. read more

Literally the worst company I have ever done with business with. From the setup, to support, to cancellation and returning equipment. There are other options. read more

I wouldn't leave a star but didn't have a choice if I wanted to leave a review. First off let me began by identifying that since I started service with Suddenlink it's been trash! However, I'm in Georgetown with no other options in the community which I reside. Suddenlink has added additional fees without explanation of how and why.. to the point of hanging up in my face when I'm addressing the issues. The wait time is astronomical and still result in no resolution! I continue to pay my bill of course since I need service and don't want my credit to be shot! I won't start on how many times I don't have WiFi access when I'm paying an arm and leg for the service. I just wanted to express my thoughts to help some good people from making an unwise decision by selecting Suddenlink for service! read more

For the love of God if you have any option DO NOT choose to use this provider. I have no option because it is the only company my apartment complex uses. NO ONE answers the phones you will be on hold for 1 hour minimum so you have to drive 30 minutes to the location to speak to someone. They constantly lie to me and say I'm set up for a payment plan and then a month and a half later my wifi is shut off and I have a late fee. I call to turn it back on and no one answers me I have to drive 30 minutes. This has happened 5 times. read more

Not really adding much to the reviews before me but the customer service is truly horrific and no one seems to give a damn as far as I can tell. We recently moved to Georgetown and unfortunately this was the only company servicing our neighborhood other than satellite. If Direct TV had a high speed internet option it would have been an easy decision based on the reviews I read about Suddenlink - unfortunately not an option. It all started with the wrong equipment being installed initially so that nothing could be recorded. After several hours on hold and speaking to several customer service people - one of which was at least decent to be fair - we finally realized the technician did not install the DVR box we had ordered. They are bringing new equipment and this will hopefully resolve the issue but what a pain. It doesn't help that all their customer service people seem to be located in other countries and I had a heck of a time understanding every one of them. It's really ridiculous in this day and age that monopolies like this exist in neighborhoods. I've had AT and T Uverse and Spectrum in the past and, while their service is fairly poor as well, no comparison to Suddenlink. Their management ought to be ashamed! read more

Suddenlink cable TV has technical issues on a regular basis and they have figured out how to establish a support system that makes every step as time consuming and painful as possible. Today's episode includes multiple 5 minute reboots while being forced through an automated system that put me on hold for quite a while before abruptly disconnecting. If you sign up as a customer, hope that you never have anything go wrong with your cable box. But it will. read more

I'm sick of this company!!! Overcharged us for no reason why!!! If I can start my own internet service I would!!!!!! They need to shut down every suddenlink there is read more

Funny story, I had Suddenlink installed today. Thirty minutes later there is an error on the display. I called technical support and they quoted me $60 for a technician to come out and see what the problem is. I let the representative know that I just had it installed today and are already having problems. She says there is nothing she can do about that. Now I'm on hold to quickly cancel my service if this is how they operate. What a crooked company. read more

ATTENTION PFLUGERVILLE - NEVER USE SUDDENLINK, EVER. Easily the worst company I've ever had to deal with hands down. Don't use them unless you have no other choice! Good luck trying to get in touch with someone who can actually help you. It took them 21 days to get WiFi installed and there were 8+ failed appointments. They take no accountability and it's like nobody knows each other in this company. They have NO ABILITY to solve even the most simple of problems. It's taken them another month to bury the line in my yard which is the most simple appointment to schedule. Would give them ZERO stars if I could. Don't use them please I beg you. read more

This company is affecting my quality of life!!! This is in support of having alternate ISP in georgetowntx besides suddenlink as I have connectivity issues and continuously disconnect and reconnect to service. Forget streaming I can't even browse the net without issues. With this provider I had to increase in pay for service in order bring to initial service quality. Paid for B but received D until paid A finally receiving C level of service. Fed up with this company. Georgetown needs to get away from this contract to provide decent service. read more

If I could give them a zero I would. Optimum is the only option in our area but if I had another option I would run to it. We have been customers for 2 months and have never had a single day where the service hasn't dropped over and over again. Terrible product and terrible customer service. read more

Unbelievably poor service. Been out of service for weeks. We call a few times a day. Every day they promise to send someone. Three weeks later still waiting. I've never known a business to operate like this. Totally unheard of. Will be reporting them to FCC and BBB read more

We had a tech come out due to problems stated in my first review. Turned out that they moved our router to be closer to the TV, and it's further from the computer. Suddenlink tried to charge us a service call, but this was something that should have been done right in the first place. They cancelled that charge. Our internet has been working very well since then. There's been no dropping, no buffering. So surprised! And there are other carriers in town but no large company. read more

Signed up with their 2 year offer of $45 for 400 mbps internet service. 14 months later, they increased the price. My bill went from $60 to $82 with no notice or reason, not that any reason would be OK since I signed up for a 2 year deal. I've called them twice, with their agents asking me questions to verify my account after I've verified the account, then telling me that my bill went up. Thanks, that's kind of why I called. Then they pointed to a statement on the bill that says they can raise prices when they want for any reason. This basically means their offers are not worth the paper they're printed on. I've asked to escalate twice, and twice, they said someone would call me. So far, no one has called back or made any gesture to make it right. Closest thing was to offer me a one time $5 credit for my "inconvenience". To sum up, the connection is OK, I can ignore the occasional drop in service since there haven't been many that are longer than 1 minute at a time. Their offers of deals and prices are worthless since they change it at their whim. their customer service can offer no information other than what you already know, far less anything helpful. Any escalation is met with a promise of a call back that is never met. You have no recourse other than to seek out other services. read more

Typical cable company. Change too much and no variety of what on tv. Same movies over and over. Internet service is ok but you can tell the signal weakens during peak hours. Devices start buffering. Charge way too much as all cable companies do. Nothing special or different about them. Altice one secondary box disconnects all the time. They know about the issue and have done nothing to fix it in a years time. read more

I would give Suddenlink NO stars they are terrible and they do not put customer service first! I hate that I have to give this crappy company my business! Spectrum please invest in Georgetown you would have SO many customers that would leave Suddenlink for you! read more

Came to change out my router. One and half hour wait!!!! Suddenlink has horrible service. If I had better options I would take them.

Avoid if you can and if you can't then make sure to take your bill off auto pay. I find myself calling at least three times a month to ask why I keep getting bumped into different packages that I don't want. I called on 9/29 to cancel out of frustration now that I have other options as I live in an apartment (before next billing cycle mind you) and spoke with someone who identified themselves as a account manager and she convinced me to stay. Finally offering me just internet for $65 as I have been wanting for years along with two months free for being a loyal customer. I checked my account and everything was correct. The $65 balance and credit was applied. On 10/15 I get a text saying my bill of $159 is due on 10/17. I called on 10/16 and asked what happened and they basically called me a liar. Told me they could "see what they could do with whatever current packages they have" and were able to get me just internet and again... my account does not reflect anything on was promised yesterday over the phone and now today my account balance is $200 due when I was told it would be $105. I'm done, please don't let this company take advantage of you. read more

This is an awful company. Been over a year since I had an issue with installation from this company. There service NEVER worked yet they are charging me for 3 months of service. They continually send me to collections. DO YOURSELF A FAVOR AND STAY AWAY FROM ALTICE AND SUDDENLINK. read more

The worst company in central Texas. Do not deal with suddenlink communications in Georgetown if you do not have too. Just when you thought suddenlink was the biggest devils around they partner with altice whose is even shadier then suddenlink. Extremely overpriced because they know they have no competition they have a monopoly in Georgetown thanks Dale Ross. Overpriced Internet constantly crashes and disconnects, you cannot get ahold of technical support you cannot get ahold of customer service these people are absolute scam artist who are getting away with this because the city has cut a "good ol boy" deal with them. TRASH TRASH TRASH. Also enjoy your bill going up every few months without any sort of notice whatsoever and no explanation as to why. I could go on for days about how crapy this company has been to me but unfortunately Internet is required for my daily duties and this is the only company in town. I have been a customer for over 12 years and they treat their loyal customers like absolute trash you will get charged top dollar for being loyal but if you're new to the area they will give you the same plan as me at 1/10 the cost. Of course overtime they will start jacking the price up on you to without giving you a reason. REPTILIAN SCUMBAG COMPANY read more

I've been a customer of suddenlink for 5 plus years. I never had a reason to call into them for issues until November of this year. After doing that I realized their service is the worst and they don't listen/value their customers. Their reps will hang up on you after they can't do anything to convince you to not cancel service. I would strongly recommend not doing business with them. Their sales team is great but that's where the best of their service stops. If they provided good service I would be willing to pay double what I was paying. So this is the reason I'm giving AT&T a shot. read more

Haven't had any real bad problems with the internet, it goes out sometimes, but I haven't had another provider, so i can't compare. But it's the (lack of) customer service that is HORRIBLE. it's nearly impossible to get a human, then when u do it's someone who barely speaks english and understands it even less!! I'm on hold right now as I'm writing this, I'm sure I'll get hung up on once the person from another country picks up and acts confused & irritates me for another 10 minutes. I'm currently looking to replace them as I cannot support a business that doesn't give a crap about customer service, otherwise they'd hire americans or at least ppl who can speak & understand the language most of us customers speak!!! read more

Absolutely the worst ISP anywhere in the US. Basically a criminal organization that lobbies local government to get exclusive rights to the cable in the ground to then disregard maintenance of said cable while charging their customers a premium for terrible quality internet. I pay for 350mbps I am getting 1-5mbps for probably 25% of the total uptime and each month the internet goes down 2-3x for stretches of 4-10 hours. I've never experienced such a terrible ISP before. Avoid suddenlink at all costs, when I said they're a criminal organization I wasn't exaggerating, the communities need to do something to eradicate this business and condemn its practices. read more

If I could give less stars I would. Service is terrible and so expensive. My bill has been wrong more times than I can count and no real answer to why it goes up every month. Worst customer service ever! It makes talking to a bill collector a welcome call anyday. read more

This is the worst internet provider I've had in my adult life and I've had several. Unfortunately they are the only option out where I live so they rule like a monopoly...yey. Horrible speeds and outrageous prices. I think I'm going to find a cell provider that can do a better job with wireless (MiFi) internet then these jokers. read more

This company provides the worst customer service ever experienced. They increase rates for no reason. No explanation & when asked to speak with supervisor none on location. They say you will be called back & not once do they call. Georgetown should not allow this company to overcharge customers. Please bring in other companies to give us choices. Suddenstink rates zero stars yet being kind .... read more

I would give 0 Stars if I could. We walked in and a young lady named Angela asked if she could help us. We said yes we are looking for info on their packages. She sat behind her desk, we then explained to her we were moving to a new home and wanted some info. She wasn't motivated at all and appeared to care less if we signed up or not, stayed or walked out, displaying no professional sales appeal at all. She handed us a sheet of options and again never really explained it all. We picked a package and the 1G internet and she said it would be close to $200 a month and 10 days before they could show up, because of the fiber install. We asked for an information package so we could talk about it and she said we don't have anything to give out. We said thanks and walked out deciding not to go with Sudden Link. Well, come to find out, they're the only ones in the new subdivision for now, so I went online today and got tons of information that Angela never explained to us. We did sign up for the 1G Fiber Internet which will be installed in 10 days. We decided on Dish Network for TV with their top TV package for a much better price than what Sudden Link offered on their top TV package. I did call the office manager today and complained and told him all of the above. He said he would look into it and apologized several times. So stay tuned for an update on their installation and service on their 1G Fiber Internet which runs $70 a month, $80 a month if you use their router and $90 a month if you include their service call insurance. If you use your own router, you will not get tech support for issues. read more

I recently moved to Georgetown. Unfortunately, Spectrum doesn't serve the area east of the university, so I had to sign up for Suddenlink. I called to verify that my area was covered, and that I could get the services needed: Cable TV and internet. Their sales people push some magic "Altice ONE!!!11!" box. They don't know if you can connect an ethernet cable to it, and wave off any concerns that you might want to wire a desktop and other devices to it. Pshaw! No one uses WIRED ethernet these days! Everyone uses WiFi! Yeah, but, streaming Netflix/Amazon, desktops that don't have WiFi adapters, an Xbox, all of that's gonna swamp out the channel, and I have 5 neighbors... It'll be fine! Um, I'm a wireless engineer, and, no, it won't. I can tell already that my neighbors are saturating the spectrum. Well, we don't do wired ethernet, so, WiFi it is! Now, do you want the super channel package, or the sports monster package? Telephone? Security Cameras? A call to their pre-sales tech support yielded some better results. They do have cable modems, and they support CableCard (Tivo). They don't provide a service to wire your house for ethernet, but if you can manage that on your own, fine. Their office is off of Williams drive. Hint: It's hidden behind the McDonald's. Get a sandwich and a drink, you're gonna be there a long while. With 5 people in front of me, and 3 customer service reps (each with a customer), it was a 90 minute wait before I sat with someone. Most of the people were leaving the office very frustrated, and with their issue not fixed. When I finally sat with a rep, I was told, again, that it's the all-in-one Altice ONE!1!! box, or nothing, and too bad if that's not convenient for you. After trying to configure a CableCard on the account, which is somehow not compatible with Altice ONE!!!11!!, she relented and gave me what I asked for: A high def tuner box, a cable card, and a cable modem. That process took nearly 45 minutes. The cable modem worked, pretty quickly, but the hi-def tuner did not, and neither did the CableCard. Calling into their tech support is a nightmare. You can plan on spending 10 minutes or more while their automated tech support "Sends a signal to your box", then makes you wait, continually prompting you to admit your issue is fixed, before a really condescending sequence of "We need to reset the box." wait. "We'll try and do it remotely." wait. "Press star if it's ok to reset your box." wait. "ok, this may take a few minutes." Wait some more, and then, the automated time-waster admits that it couldn't accomplish that task, and then, over a few minutes, carefully guides you through the apparently brain-surgery level task of unplugging a power cord and plugging it back in. ...and waiting some more, before it gets around to transferring you to someone completely clueless, and not able to do anything more than what the automated system attempted to do. More time wasted unplugging and rebooting and resetting and re-signalling, before offering an appointment for someone to come out. ... Sometime between 8 am and next Thursday. They are not on time, and blew their 4 hour service window by an hour before getting the "Hey, the tech is on his way!" call. "He'll be there in the next 20 minutes" actually means he'll be there in 90 minutes. However, they seemed to be a little more technically adept than their call center staff. The Tivo never registered the card properly. Went through the whole insulting process to unplug, reboot, re-register everything, only to spend another 90 minutes on the phone with someone who barely speaks English, and has no knowledge of cablecards and/or Tivos. A week later, and the hi-def tuner stops getting channels. Or, we notice it a week later, because we watch most TV via streaming (Netflix/Prime). We don't call, for a week, because it's so much hell to deal with their support. When I finally do call, the person has no idea what a cable card is, and keeps trying to replace the cable MODEM, which is the only service that I'm paying for that *is* working. She can't look up my call history, nor my equipment. It's another half hour of frustration before I tell her that she needs to send a tech out to troubleshoot. Now I know why so many of my neighbor's houses have a DISH antenna on them. From my friends' experience, I know that Dish sucks, but for most of them, it was that or nothing. How bad does the local cable have to be to warrant that kind of take rate in a neighborhood? If there were any other service in my neighborhood, I'd have told SuddenStink / Altice goodbye, or never signed with them in the first place. Their support and customer service are absolutely horrible, on a level of old Southwestern Bell's arrogance and incompetence. FWIW: The promised "gift card" has never materialized, but at this point, they should cash it in themselves and buy their tech support staff a clue. read more

Worse. Service. Ever. We pay hundreds of dollars every month for a bundled package from Suddenlink. I work from a home office, so reliable internet is a must. You know what's coming next.... I spend half of my day waiting for my internet to come back. Internet connectivity is sporadic, spotty and pretty much the quality of a remote Amazon jungle village. When you call, they tell you it's all your equipment. We finally surrendered and bought a new everything. The problem is the same. You call again and they will argue you to the wall that the problem is yours, not theirs. I hate them. They hate me. And for some unknown reason they don't have any competition in Georgetown, TX. If you have a choice, don't move to Georgetown - as it turns out, the benefits of civilization are essential for the virtual office. read more

There are too few apps to choose from in the "app menu". Why can't I add apps? Just another technological limitation. Terrible leadership leads to this trickle down awfulness. read more

I called on Thursday and the recording said it was a 2 hour wait but I could leave my number for a call back within 20 minutes. 3 hours later I received a recorded call stating that it would be a week before they could call me back. They have also overcharges by hundreds of dollars, Try getting that back! 4 calls and finally they fixed and refunded the $$$. I also found that I was not able to pull up my previous statements to help resolve that issue. The last person I spoke with was an IT guy who was really great and resolved all m issues. I'm sure he has gone somewhere to work. Georgetown Texas has no other options for internet so we are stuck. SOMEONE HELP US! read more

Worst TV provider EVER! Great internet though but Non-existing customer service. Their Altace One box is a terrible DVR.

I work customer care all my life and manage it and this company is the worst company I've ever dealt with. Their customer care is horrible, they will change information on your account and will charge you fees for nothing. That gift card they promise, don't plan on getting it. They even charged me the month I waited for the Install after signing up. read more

This by far has been the worst thing about living in Georgetown. The service sucks (internet randomly goes out often even with me paying for an enhancer to avoid this issue) and the customer service is even worse( never allowed to speak with supervisor and customer service rep talks over you, they completely do not understand what you are saying) I was charged a restoration fee even with being on AutoPay. They never charged my card for the month which is why they interrupted services. After sitting on the phone for over thirty minutes with them I was denied the right to speak with a supervisor and the customer service rep repeatedly said I can't speak to a supervisor. read more

Enjoy being told misleading information, outright lies, and being passed around like a hot potato when speaking with "customer service?" Enjoy the internet constantly dropping out and not getting the speed that you paid for? Enjoy being told that you will receive a $50 Amazon gift card as a sign up bonus, only to wait 6 months later for them to tell you that you were never owed a gift card and there is nothing they can do about it? Enjoy being told that your router will be un-linked from the previous tenants account only to find out that it never happened? Enjoy being refused a refund for early cancellation? Yes??? Well great, Suddenlink is for you!!! ------ They are good at taking your money, but need a refund? Forget about it. They are only helpful when they are taking your money. Be warned, When you call to sign up or add to an existing service, you will get little to no wait time and forwarded to a nice and friendly USA-based call center where they will be happy to assist you in taking your money. Anything else such as issues with service, billing questions, or refunds, and you get to deal with their unhelpful Indian-based call center. We were owed a partial refund for early cancellation of service.We tried to get the refund the by doing the right thing - we contacted Suddenlink so that they would have a chance to resolve the issue. After almost 7 calls to billing we still had no refund... The only possible way to get a refund from Suddenlink was to dispute their charge with our bank. Suddenlink refused to give us a partial refund, so we took a full refund. Just be warned that if you dispute a charge with your bank, Suddenlink will have their collections agency after you. read more

I agree with the overwhelming majority of ratings here. Absolutely horrible customer service and internet service. They simply don't care because they are a monopoly. For everyone who is as frustrated as I am, file a complaint with the FCC. https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824 FCC complaints do carry some weight and they can share complaints with the FTC. read more

Mark this up to I should have known better... I decided to switch service (TV & Internet) from AT&T to SuddenLink based on pricing. I scheduled my appointment more than a week in advance for today Saturday 12/19 at 8am - 11am. I woke at 6:30 today ready for the installation. My wife needed to go to the post office and store so she left while I waited. At 10:50 am she returned and asked, "the technician isn't here yet?" I called and texted with support for the next 1 1/2 hr. to find out where the technician is. Eventually, one of them told me, "I see a note on the account from the technician that says you were not home when he arrived." "That's a lie," I said. "I've been up and here and waiting since 6:30am. I also have 3 dogs that bark at everything and a camera on my doorbell. He was never here." So the tech lied about me not being home, the call center has no way to reach the local tech group, and I can sit here until 5pm for a call and go back appointment that I honestly doubt will happen. I don't post many reviews, and I try to be fair when I do because I work in a service industry as well, and I understand the value of honest praise and criticism. I will update this review if the later appointment happens and all goes well, but after this initial frustration I doubt they can earn more than 1 or 2 more stars from me. As we all know, and I should have known... You get what you pay for. read more

What a joke of a company. As soon as Spectrum and/or ATT are in the area Suddenlink will lose 90% of their customers. Most of their employees are incompetent (likely due to poor training) and not at all helpful and often times surly or rude (likely due to a corporate culture that allows it). What other cable company would be closed on Saturday or require a tech visit to replace a defective box or modem and charge you for the visit. With Spectrum you go to one of their offices and exchange the equipment six days a week...no questions asked. What is the purpose of local office? read more

Beware! If you have any other choice whatsoever besides Suddenlink for internet, do yourself a favor & choose another company! Suddenlink is way, way overpriced. The customer service is worse than horrible. I was on the phone waiting on hold for 2 hours! The automated voice said hold time was over 20minutes...yeah as in 100 minutes over 20 minutes when I could no longer sit on hold. They are ridiculous! Give up speaking to an American. Call cents are all foreign. Suddenlink is a complete ripoff. Bad service, overpriced & horrible customer service!! read more

I'd give zero stars if I could. Worse business, internet, and customer service I have ever experienced. We cancelled within the sixty days of service with them because they couldn't get a tech out to fix our internet. For two months now they have continued to charge us when we no longer have internet through them. They charged us for a modem when we bought our own and never used there's. They refuse to to refund any of our money and we constantly get hung up on by their reps whenever we call. DO NOT USE SUDDENLINK!!!!! read more