Suddenlink is horrible with incompetent technicians and customer service reps. I have only had service since late April and if there were any other options, I would cancel and switch immediately. First off, hey are so overpriced for their service and channel line-up and on demand options, what a joke! Compared to Comcast, this company is so outdated. Started off with basic internet and decided to bundle and add cable. Sales rep sold me a package over the phone of 300+ channels, turns off they were mostly duplicate channels in HD. First off, it's almost 2018! All channels should be HD, shouldn't be a selling point and used to swindle customers. Paid an extra $20 a month to get a few channels we actually watched like Disney Jr. The OnDemand options are a joke as well. Seriously, $13 subscription for Netflix is better than the options at Suddenlink. Save your money! Cable box would turn off constantly and take up to 2 hours to reboot and then another 15 minutes for the channel guide to start up, totally ridiculous for price. I decided to cancel the cable. I realized today that my bill is still reflecting the cable/internet bundle and I suddenly owe MORE than normal. Called customer service. Literally, the tech told me I had charges but he couldn't see what they were because they were still generating.. when asked when they would generate and be able to be explained, he said he didn't know. He kept trying to break down my normal bundle price which I know. I paid it monthly..... I suddenly owe $510 without an explanation! I spoke with the rep for 30 min with no answers. I asked if I didn't pay it, would my service be turned off and then charged a restoration fee? He said yes technically! It's almost comical how ridiculously incompetent this company is. I'm awaiting a phone call management. Unless bill is rectified immediately, I will be canceling and reporting to BBB read more

Unfortunately its one of the only options in the area besides satellite tv where i live and they use that to overprice all their tv and internet options. read more

Terrible company. Above ground service where I live, trees and vines all over the lines. Can't talk to a human. Slow internet. No upgrades in sight. read more

WOW!! Go dark or do without because this is not the service you want! The recent (mini box) debacle aside, I called to downgrade my service and shut the crap cable they provided off entirely, and 'upgrade' to an unlimited streaming plan. Nice. Well, when I got my bill it was $40 higher than it was before. WTF??!! After calling three different times it was explained that I had 'upgraded' service mid billing cycle and the charges could not, WOULD NOT, be retroactively reversed. REALLY??!!! I called to save money not spend more! LMFAO These changes should have taken effect at the time same time I called. Had I known or had it been explained to me ..... DUH..... I would have waited to make the changes!! Way SHADY!!!!! Just DUMB business practice, and I will not succumb to you as a matter of principle. Good luck getting that money I 'owe' you FU**ERS!!! read more

We're moving out of the area to a place that doesn't have suddenlink access, so we called in June that we were cancelling our service on July 30th 2020. July 13th comes and our internet is shut off. We have been calling every day, waiting anywhere from one to four hours for a callback, and have yet to have our internet turned back on. We have been told our service will be back on within 2-4 hours every day and yet it hasn't. It has been NINE days in an area with poor cell service and no internet, I myself cannot work since my job is online due to COVID. We just want our internet back on and Suddenlink just doesn't care. I would rate negatively if I had the option. read more

Made an appointment for a technician to come out and fix my internet. Made the appointment a week in advance. I made the appt to be first thing in the morning to minimize any delays. So due to arrive 8 -11 am. 11:05 I called because he had not shown up. They said they would call dispatch and then call me back. 2 hrs goes by no call. I call back and now she says anytime until 8 pm! I called again at 3 ish to see if they had anymore info on my techs whereabouts. She said she would give my number to dispatch. 8:05 pm no tech still!! They don't know why he didn't show up?! No I can't speak with the supervisor! We'll make you a new appt for 2 days later!! They are the worst customer service ever!! Not once today did they reach out to me! Not once! read more

Had an appointment window today from 8 am to 12 pm. No call, text or show. Called the office, I was put on hold then hung up on. Called back, they should be arriving this afternoon. A whole day waiting around for Suddenlink to install.... is ridiculous! read more

No stars, they deserve not 1 star!! I've been with suddenlink for almost 2 years.I upgraded to the TiVo and paid all extra fees on the phone while upgrading. This upgrade happened 3 days before the end of the month where the bill was $136 and when I got there to pay it they charged me the full price for the TiVo as if I had it for the entire month. Mind you I had already paid $82.82 extra for all fees and they charged me another $182. Ridiculous, while on the phone with the rep to upgrade the lady said it'd be an extra $22 a month for the upgrade. Liers, you won't even give my money back for the over charge and as an insult to injury you even charged me for the disconnect. NEVER AGAIN!! AT&t U Verse has the same plan for have the price. Not only that they clame to give you hi def but only at 780 while AT&T gives you true hi def at 1080. Good luck to who chooses Suddenlink. read more

Worst provider ever. I moved to Eureka and yet another day interupting my job and waiting around, no tech, no service. What crap!! I am looking at other options. This 3rd attempt at waiting for a tech and no one showing is just total and utter disrespectful. What a horrible company. Honestly, I thought AT&T was bad. Still no service tech said he woukd be here at 8 PM. Nothing. read more

We have been with Suddenlink for years and every Febuary our bill goes up another 10$. The service doesn't get any better. We tried to ask about repackaging, but the "customer service " was extremely rude and dismissive. At one point the guy I was talking to demanded to speak to my husband since I was, "not on the account" I was. I was then told a manager would call me back immediately. I was not called. My husband talked to them and they told him we were receiving a discount on our bill already and offered to lower the bill by ten dollars for the next month. Husband told him those were unacceptable terms and asked to speak to someone else. He was told the Manager was in a meeting and would call him back. When my husband asked when he would be receiving the call he was told, after the meeting and that there were 5 people in front of him. Nobody called. We are going to the physical location to try and talk to someone, but I am seriously considering moving to AT&T over this. read more

When it works it's great. But it only works 40 percent of the time. I've contacted them and had techs out etc and they told me they have to upgrade the lines in my area (essentially they oversold themselves in my area). I was sold by their tech folks and their agents to ask for a service credit because I was literally not even able to load the Facebook newsfeed on my phone on WiFi multiple times a week. When I did, they refused to give me a credit and told me I was "assuming the risk" because I knew my service was shotty, so therefore I had to pay full price. Great company slogan "you are assuming the risk that our service sucks" read more

Suddenlink customer service is the worst, but unfortunately thats all we have in humboldt county. My bill went up 20 dollars in just a few months with no notification/authorization. Now its 110.05 for a house phone and unlimited internet. So the internet and phone has been touch and go for the last week and i called suddenlink and they said i didnt pay for insurance so it would be 100.00 for the technician to come out and check THEIR faulty equipment. Or i can pay 6.00 a month which would jack my bill up to 116.00 for a phone that only works thru internet. Its bullshit and i wish there was another option. read more

Funny how my email in box in inundated with spam and advertisment emails within hours of me cancelling my cable. I also found it interesting that Sudden link can't disconnect my cable until my billing cycle is over. So now I am being billed an additional 13 days. NEVER HEARD OF THIS BEFORE. Horrible customer service!! Good by Sudden link. read more

SUDDENLINK will call you 30 plus times, And SHOW UP AT YOUR FRONT DOOR BY A SALESMAN at NIGHT if you cancel services, due to gross requirements. if I could rate less, I would. read more

Great service, on time and professional technician. I recommend highly. Mostly there's no contract, you may cancel anytime. read more

These guys will nickel and dime you for everything. If you're fortunate enough to live somewhere AT&T compatible, do it. They just charge for everything. Oh also, beware of the billion calls you'll get for changing your mind about the service. Seems like they just love the chase because once you say yes, you don't matter anymore. read more

Absolutely horrible place. The line is always out the door, currently 12 ppl in line, 2 ppl working. I was here Friday, the employee gave me a phone number to call saying they could help me. (like the ppl who where in line behind me who where on their third trip back that day) I was given a number that was only automated and payment center but was told I would be able to talk with a CS rep and get answers. Not to mention I just paid my bill Dec 27 and Jan 22 they cut off saying bill due. Not even 30 days after oh and now all the sudden I have overage fees from Sept/Oct that just appeared at the end of Dec. this place is a joke and a rip off! I literally only have internet. I don't even have tv or phone service with them. If I had other options I would not use them. I've only been with them since April and not once has any problem I have had been solved. I get run around and bs. No to mention many of their employees don't even put notes in your account so it makes it look like you have never called or complained. I highly suggest that if you have other options use them. Wouldn't give them any stars if it wasn't required! read more

Omg worst company ever ! They send out emails with great offers then charge you twice as much and you can't talk to anyone in English about it ! Horrible just horrible read more

Beware!!!! We called to cancel oUr service because it was being raised higher and higher. It started out as $50 a month and over time went up to$67 for just internet service without equipment. After staying on hold for a long time the lady at retentions dep. told up we can reduce the speed and get locked into a rate oF $32.99 a month which we took. 2 months later and our bill was back up to $49 and the representatives ttelling is there is no way to get the bill down. All they did was TRICK us out of our grandfathered service plan and into a more expensive plan that provides half of what we had. The new rep said they basically issued two account credits. Watch your bill!!!!! Beware and complain the moment something goes wrong with them. Horrible company who lies consistently, just look at others reviews for proof. read more

If I could give SL a 0, I would. After "accidentally" turning off my internet three days ago, I have spent approximately 7 hours on the phone trying to get this straightened out, each time being told they would put in a request to have my modem activated and it should be on in @30 min. At some point, they even sent out a technician to hook up my internet, even though it is ALREADY HOOKED UP. I just need someone to flip the switch and turn it on! It is bad enough being stuck at home during the shelter in place, but now I can't even work from home! Because someone can't "flip the switch"! I have never seen such ineptitude in all my life. read more

What happened to CSPAN? Why is Fox the on every other channel in the news line? What happened to my network when you made everyone get a box? Your changes are deplorable and your service staff is unreasonably slow. Sorry you are the only game in town Really. This network is becoming like PRAVDA. Try the show Kennedy and the screaming Fox business channel. I am so dismayed. Do not subscribe to Suddenlink is ma advice. . read more

Lying scoundrels that force service changes that don't work. I wasted two hours on the phone, one hour with a "manager," who was clueless about what they'd done to their customers. Avoid if you possibly can. read more

I had an unbelievable experience with Suddenlink today. I called and asked for Customer Service to discuss lowering my monthly charge. Customer Service couldn't help me but referred me to ROBIN in Retention (whatever that is). ROBIN answered the phone within one minute. I told her that I simply couldn't afford the $140 per month charge anymore and asked what I could do to lower my monthly bill. To my utter amazement ROBIN said that she could help me with my issue. And she did. This is the first good experience I've ever had with Suddenlink in six years. The whole process took less than 10 minutes and I'm now paying $40 less than I was yesterday. I've never seen a good review of Suddenlink's customer service so I thought ROBIN in Retention deserved a shout out. Thanks, Robin. You've changed my opinion of Suddenlink. read more

This place has the worst automation I have experienced in my life. It's overpriced and the internet sucks.

At the beginning of March 2020 i called Sudden-link to have my internet services disconnected because they were charging me 109 for having only one service. That was an extreme amount for one service. The man i spoke to continued to try and convince me to stay with the company and that they would find some way to reduce my price. I was tired of Sudden-link rising prices every year rather then having a consistent price so i kept saying no. Finally i had to get to work so i told him just disconnect me i DO NOT want to have this service anymore. He said he would do it and that services would end March 25th, 2020. Unfortunately i did not get his name or employee number because this was the beginning of several more calls. On March 24th, 2020 after the COVID shelter in place orders started i called Sudden-link to ask that they not disconnect services because my family was going to be left without any connection and sudden-link is the only company that has internet service in my area. I spoke to an employee who told me there was no cancellation notice on my account that my services were still ongoing. I was upset by this realizing that the previous man had never canceled my account and i was going to be charged again. He then told me not to worry about this lack of information noted on my account because sudden-link was not going to be charging their customers for the next 60 days while COVID-19 crisis was ongoing. I thanked him and asked that he make a note of conversation in my account for future reference. If i had not called i would have been charged again for a service i had canceled. In April i was charged 109 from sudden-link. On April 15th, 2020 i called again upset that i was charged after being told i was not going to be charged for 60 days because of the virus. I spoke to an employee named Jospeh who said there was a note about my previous call in March 24th but no note about the 60 day free of charge for sudden-link customers. He said he would transfer me over to billing to get that issue figured out. I asked Jospeh to cancel my account because was I tired of having to deal with this company. Joseph canceled and said my services would end April 25th, 2020. I asked Jospeh for an email confirmation of this cancelation and this conversation because the last time i tried to cancel it was NOT done. Jospeh said that sudden-link does not have any way to confirm cancelations. HOW DO THEY NOT? He said the best he could do was give me his employee ID which i wrote down. I asked how do i return their router and he said i could take them back to their office or they could have someone pick it up. Again due to the COVID 19 crisis i opted for the pick up option so that my family did not have to leave the house unnecessarily. No one ever came. Jospeh then transferred me to billing to a woman named Janelle. I told Janelle about the 60 day no charge for customers that i was told about and she was confused not knowing what i was talking about. She put me on hold while she checked into the information i was telling her about and when she came back she said there was a special going on when i called on March 24th. This special was for customers financially affected by the COVID19 job losses. She said a supervisor would call me within the next 24 hours to talk to me about how this offer was not applied to my account and that i would get credit back. NO ONE EVER CALLED. Today May 23, 2020 i receive an email that i owe Sudden-link $100.00 for unreturned equipment. I immediately checked my bank account to make sure they have not charged me. No charge yet. I called sudden-link to ask them why i am being charged for something they were suppose to send someone to pick up. I spoke to a man name George who gave me a link where i can go print labels to ship their equipment. So now my family has to get out of the house and ship equipment to Sudden-link when they were suppose to it up pick up. I am frustrated and angry at how sudden-link has been treating me. I asked George when a supervisor was going to call me about the credit i was owed. He put me on hold while he checked my account and when he came back he said the charge was valid since it was the last payment before cancellation. I again explained about the offer that was never applied to my account but he said not such offer existed and the only thing that sudden-link is doing right now is not disconnecting services for nonpayment due to COVID 19. I asked for a corporate number or to speak to a supervisor and he could not do either of these things. Apparently sudden-link does not have a corporate number that customers can call to make a complain to. This company is unprofessional, inconsiderate, and have no clear communication between themselves or their customers. Their price are ridiculous I wish i could get all the money i have paid them back. read more

I'd like to start by saying the representative I had, Christie, deserves 10 stars. She was amazingly sweet, attentive, accommodating and understanding of my situation amidst the smoke of multiple other customers yelling and cussing in the store throughout the time I was in there. I can only imagine from that 45 minutes the amount of stress that gets poured into this office on a daily basis all on top of virtual-dependent Pandemic. They were all very Covid conscious, checking temperatures at the door and enforcing the Karen's and Kevin's to wear their masks properly. The reason this review is getting less than 5 stars is not because of this location, but the company itself. The reason I had to go in the first place was because they shut off our internet by mistake, no warning, and after many many many phone representatives promising it'd be fixed and many days passed, there was no end in site...until Christie saved the day. Quite literally when the internet is absolutely necessary for school and work and there are no coffee shops nor libraries to use in the meantime. My advice to anyone struggling with Suddenlinks customer service, DON'T CALL THEM. The people they hire (overseas?) to help cannot do much from their end, they'll transfer you to other people, try to sell you phone packages, make empty promises and give you conflicting information. Go to this office and just be NICE. These representatives aren't making your internet slow, and they're not going to pity you for not paying your bills on time when you're yelling and cussing (both examples of the toxicity brewing behind me while I talked to Angel Christie). They are essential workers TRYING to help you. If you're mad, don't say "you did this!" and "f*ck you guys!", instead, redirect your anger to "Suddenlink this did" and then find a solution from there like a mature adult. read more

Unfortunately you have to give one star. The people at the front counter are very courteous and patient with customer problems, of which there are many. The people who come to your home try to help you. But should you have the misfortune of having to deal with the "manager" or whatever that person is (she won't tell you what her work title is) who they call when the problem exceeds their pay scale, here's what you'll get: 1) A scowl. I don't think she has smiled in 35 years. 2) Obstruction. There is zero interest in helping you. 3) Control issues. You're on her terms, her timeline, her methods. 4) Don't expect her to hear anything you say as she is speaking over you. There is no reason for this person to be employed there except to turn people away with their situation unresolved. She figuratively gives you the middle finger and that's all she gives you. There is zero interest in resolving issues or assisting you in any way. She just wants you to shut up and go away. It would make more sense to find someone interested in customer service for her job and for her to go away instead. She could work in the back shuffling papers, not having any contact with the public. She is toxic to the max. Worse than useless. A scourge. read more

Terrible service and ridiculously overpriced. I'd suggest any other alternative ... slow service and limited channels did I mention over priced. read more

Beware, beware! This company lies to you regarding "service," prices and operations. From the beginning when a tech came to install the equipment in my home, I was charged for placing holes in the walls for the cords that must be used, but several holes from pervious owners were already there. Over 3 years the monthly charge kept increasing till it almost doubled from origin and the computer would go off-line at whim. No stars given here except the forced one. read more

Suddenlink is run like any other "we don't care about customers" company. You pay for a service. You get up charged. You do not get continuous proper service. You attempt to contact them for support. It is virtually non existent. You can't get help on the internet, they dont even allow a phone contact, just waste your time for no good reason. Horrible company. read more

I am writing this review as I am finally fed up with Suddenlink. For the past 3 months my Internet speed has been reduced to 0.5 MB between 7pm to Midnight here in Myrtletown. Its nearly impossible to do anything online. I am paying for their 15mb package and the only time I actually see this speed is at 7am when I check my email before leaving for work. I started calling Suddenlink tech support a month ago to complain and I have been told that the node in our area was 'saturated'. I was told by another tech support person that it is an ongoing problem with the Eureka/Arcata area and they are 'looking into it'. I finally called Suddenlink sales to downgrade my internet package from 15MB to their 3MB plan to avoid paying for what I am not getting. I explained that I was downgrading my plan because service was less than 1MB during peak hours and tech support was unable to resolve the issue. The young lady on the phone with a Southern accent proceeded to chastise us 'Californians' for wanting to do everything online. Until we 'learned' to use Cable TV for TV and not Netlflix and to use the Internet only for work and school, we were going to continue to have problems. Its unfortunate that this probably wasn't just her philosophy, but also those of Suddenlink management. So there you have it. The internet is slow, not because Suddenlink over sells their services in areas that aren't equipped to deal with new customers but because the problem is their customers fault. read more

I am totally fed up with Suddenlink. Dealing with them is a Titanic pain in the you know what. After being on hold endlessly and transferred here and there, I got disconnected. I tried again later today and have been on hold for a full hour. Normally I would have hung up sooner but I was curious as to how long they would keep me on hold. I'm hanging up now. They are the worst company I have ever dealt with. They must have one customer service agent for the whole country. And their outrageous prices with a plethora of hidden charges and frequent increases, makes tv watching unaffordable. Bring back the rabbit ears. read more

Can we start a negative star system? Their idea of customer service is painful. Their website is even more so.

This is the worst company I have ever dealt with. We have been without service for two weeks. Our Suddenlink line caught fire from a storm and Suddenlink hasn't even came out to check it. I called in immediately when it has happened and spent two hours on the phone. The scheduled tech that was suppose to come never came. I stayed home and waited all day. Called in again. Spent another 1.5 hours on hold. Another appointment scheduled and no service tech. Called in again they told me a supervisor would call me back....which never happened. I am so over this company and how awful they are to work with. Why continue to pay for horrible service?!?! We are going with someone else. read more

I've been with SL for close to 6 months now and it's been fairly steady. They're still the worst company to work with ever over the phone which is why the local Eureka customer service center is so useful - they're available most days and aren't idiots. While the service has been fairly steady I've come to realize that some of their equipment isn't great. The reliance on TIVO boxes is pretty idiotic in my opinion. They're archaic and tough to manage. The modem I have is OK but I'm not overly excited about it. I had a modem that would cycle itself repeatedly stand ended up with the one I have now and it's been mostly good. I've considered buying my own modem for $100 and just dumping their modems because for $100 you can get a great modem and kick the $10 lease fee for their modems. Pays itself off in 10 months. You could even get a good Surfboard modem for $60 or so and if you're not going to ever have speeds faster than 200 Mbps download or so (different modems have different capabilities and speed support so if you go that route be sure your modem supports your service needs). But I've mostly been happier with SL after a terrible start. I had to have 4 techs come out to get TV and internet setup right. One basic problem is that SL is hiring bad techs. I work as an internet installer and I'd never allow myself to be so checked out and useless as some of the techs that came by. If the 4 that came, 2 techs were useful but only 1 was able to get 3 TVs working and the modem to work right. So shout out to my 4th tech who was a direct-hire SL employee, which explains the quality difference (some contractors aren't good at all). SL is the only good option for truly high speed internet in Humboldt Co which is a bummer and it's only available in like 1/3 of the county. If you can't get it, try Viasat (as long as video streaming and web browsing are your only needs until their next gen system launched in early 2021, which is a game changer for satellite). I'm using SL now but if I didn't have it I'd be using Viasat because AT&T DSL in my area is absolute trash as well and a terrible value on top of that. read more

Time after time suddenlink never fails to disappoint! It's like they know the only other option is AT&T, so they don't have to worry at all about how they treat customers. I thought if I went to the office in eureka I'd have an easier time than talking to people on the phone but I was wrong! They still don't care about you and I wasn't even acknowledged after I walked into an empty lobby with 3 employees "ready to serve". I'd say stay away from this provider but they're literally your only option! Just make sure you put on some make up before you go in, because they're definitely gonna bend you over ;) read more

I am completely fed up with this company 100%. Our WiFi hasn't worked in 5 days now and it took them 3 days to even call back to attempt to help us troubleshoot the issue. After walking through troubleshooting our equipment and the guy blaming the issue on direct TVs equipment we have, (despite the fact our direct tv is all working fine) he scheduled us and appointment for a service call between 5-8pm tonight. No one ever showed up and it is now 9pm. They didn't even have the decency to attempt to call us and say they needed to reschedule or were running late. We have also been waiting for an hour for a call back to figure out where the guy is.Goes to show how much they care about their existing customers. We have had our WiFi service with them for 5 yrs. I am beyond pissed off right now. THANKS SUDDENLINK. You have the worst customer service I have EVER experienced. read more

After forcing us all to get new "free" witch actually cost 10 dollars a month for 3 years they're not paid off no the price goes up "free" I think not. Then when they came to install my free boxes on three TV's he broke my router and broke my WiFi. So my phone bill will be way more than it should. Now trying to get them on the phone they either don't answer put me on hold for 22 minutes. So consequently my TV's don't work I can use my phone but not for internet. So they forced us to get boxes yet again not one damn thing works. And they then told me it wasn't their fault and I can buy even more boxes. Get dish people anything but Suddenlink. Worst costumer service ever. read more

I have been a customer of Suddenlink communication for almost 18 years. I do use their high speed internet and phone service. I received an advertisement stating that I could add channels for cable for 29 99 a month. And they would pay my Netflix bill. When I try to sign up they require an additional cable box for $10 a month. I told them I do not want the cable box. They said then you cannot have the 29.99 month. No matter what I said they would not give me the service for 29 99 a month as advertised. Oh I wish we had more options in our area. These people are rude and unhelpful. read more

Absolutely garbage. I have called to complain almost as many times as I've called Comcast to BEG them to start service here. Every single night, without fail, for the entire year outside maybe July(when the college kids are out of town for summer) our latency goes up and our speed TANKS. Everyone and their Mom is torrenting and streaming Netflix and their crappy network cannot handle the load. At all. Used to start around 7 or 8 PM to slow down but lately it's been as early as 4 PM and it lasts ALL NIGHT. Dropping to below 1Mbps on a regular basis. Makes doing ANYTHING worth a crap impossible. About two years ago we went into their office to complain about it and were told they were waiting on parts that were supposed to come in in January to update the hardware so as to increase the load the network can handle. It was August when we went in. The state of the speeds has dropped steadily since then as well. If I wanted dial up speed, I had best be paying dial up prices. I have no phone nor TV service with these guys, ONLY cable internet. We don't stream Netflix. Mostly online gaming. Nothing like trying to do things latency sensitive and having to tell your mates you can't *do* anything because your ping suddenly hit 2k. I'm not even sure banning Netfllix would fix it, which is what I blame most of our problem on. I'm pretty sure with not a single soul watching Netflix, this problem would continue, and they're too incompetent and cheap to replace the entire infrastructure and make it suck less. Word of advice to anyone looking for internet service in Humboldt county? Eat the cost and slower overall speed of ATT or hotspot your mobile. This hunk of crap isn't worth the time, nor the effort. read more