Robert solved our wifi problem and saved us money! He has taken care of us for 15 years! Happy customersJerry and Kristi Perry

I live in Willow Creek, CA. After checking out several providers, I called ViaSat, Access Universal. I spoke with Rob, the owner, who called me back immediately. He patiently explained all the details of what to expect from his company. He quoted me a very good price for service and setup. Seeing there was another setup near me the next day, he offered to install my system at that time. Within 24 hours I had a fully functional internet connect with a very strong satellite signal. Rob is a great guy and very easy going so he continued to answer all of my concerns, thoroughly and patiently while his polite young son played with my small dog in the yard. In a short time, it was all up and running perfectly! I highly recommend Rob and his company for prompt excellent service! read more

I have been very impressed with Robert and his more than adequate knowledge of his trade. He works very hard and is a superb individual. Give him a call for excellent service reguarding you wifi and sattelite needs. You won't be disappointed. read more

Very professional/pleasant to work with. I was grateful that he came a.s.a.p. because I had no working internet. We're good to go, now!

taking a day off work to wait all day for service on my viasat internet and then finding out that they will not be coming is not a good way to run a business,the person that originally installed the viasat internet was so late that he was working late in the night as soon as he left the internet had problems,called them up they gave me viasat number as they were not coming back to fix it,the internet was so slow I upgraded to the faster speed only to find out that was also very slow,I decided that this type of customer service was so bad I decided to cancel,now viasat wants to charge me a bunch of money for something that did not work like it was suppose,if you buy a TV and when you get home it does not work properly you take it back for a refund,I know I will never get the money back from viasat but to pay them anymore money would encourage this type of behavior,viasat if you read this you will not get another penny out of me,robert beede read more

After years of struggling with Exede/Wild Blue service, I was surprised to find a truly terrific Exede authorized retailer nearly next door, in Trinidad CA. In less than a day, he had responded to my call, set an appointment (same day!), installed and tuned new components - and I was back in business with a good internet connection. Rob is a local gem and deserves your business! read more

Every time we have had an issue with our Dish Network TV service, Robert has responded very quickly and arrived well prepared for any problem. This fact alone has been a refreshing difference from other technicians in the past, who had to arrive and diagnose, only to then tell us they would have to return another time. Robert has always restored our service on the first, and only, site visit. I would also add that his knowledge of Satellite TV service has also been a delight as he had been able to program our remote controls in a flash, and explain in detail the answer to any other questions about the DVR functions, video on demand, etc. The last time he came out he spent a great deal of time showing my Mom how to do the recordings she wanted and how to use an external hard drive with the DVR. I will never look anywhere else for satellite TV service answers but here! read more

I recently bought a house in Freshwater, just when AT&T decided to stop providing DSL internet service in my neighborhood. I called every company I could think of to get service, including HughesNet satellite. Every provider sadly told me they would not be able to offer connection. My son saw a truck with the Access Universal number on it, and convinced me to call. I assured Rob Ennis that he would probably be wasting his time, but he came out anyway to do a free check to see if he could help me. Long story short, HIS satellite company is able to provide internet service to my house. He installed the entire system that same afternoon, which turned into evening. Even after a long cold day, he remained cheerful, professional, friendly, and VERY knowledgeable. I cannot say enough good things about the company, the service, and Mr Ennis. Even if other companies are able to connect for you, do yourself a favor and talk to Rob before you make any decisions. read more

Moving was a daunting task in itself and, setting up Internet access and television service seemed somewhat troublesome as well. After scheduling an installation appointment, the company had to reschedule (which is what someone told me would happen). However, I was referred to Robert Ennis of ACCESS UNIVERSAL who promptly got me scheduled (he even had a few discounts available). The installation was quick and efficient. It was a satisfying experience. Thanks Rob and ACCESS UNIVERSAL! read more

After a harrowing experience with Viasat's Customer Service organization, we finally were put in touch with Rob Ennis of Access Universal in Trinidad, CA. From there on, it was smooth as silk. Rob showed up the next day, as scheduled and on time. He was very professional, explained what he was going to do (install our new Excede Internet connectivity), did it efficiently, checked it out to make sure it was functioning properly, and patiently explained what to expect regarding billing, service, etc. It was such a pleasure working with Rob. read more

I am so very impressed with the responsiveness of this company. I was getting constant cancellations from the install company that I was assigned by Excede/Direct TV and getting nowhere. Finally on the 4th cancellation I begged to find a "local" installer. The name that I got was Access Universal/Robert Ennis. He was prompt in returning my call. When he realized the difficulty, he chose to try and make up for the other company's lag by being very prompt with my installation. What a professional, competent, owner that actually believes in customer service. I will recommend him every chance I get. I am in the rural Hoopa Valley and Mr. Ennis made it feel like not only was I the most important customer on the planet, but also that it was no problem to come to this rural home. Well done! I wish you tremendous success but know that countless customers will feel just as I do know. read more