Their thieves. Demanding money $287 for larger package just because I wanted to add NBC CBS ABC & PBS. See my very long post here on yelp. They are still after me for something sInce July. I NEVER ASKED FOR OR WANTED, NEVER KNEW ABOUT. NEVER APPROVED. FOR $287. I saw that when I got home that day so I disconnected the two boxes took them back the next day. Was told no need to bring cables or control. See longer post earlier in yrlp. read more

terrible service!! they raise rates every single year, this year they tried to raise it over 50%, every year I have to fight with them to keep my rates where I can afford it, the stupid corporate person who just called defended this behavior and said well this is how the industry works. It would be one thing to be a moderate increase on par with inflation, but no EVERY year I have to call and get them to repackage my rate to one that I can afford and I end up screaming at the customer service people who don't deserve that due to the business practices of Optimum that are based in avarice, do not get service here, go anywhere else, they are greedy, their service sucks and honestly I can't stand them, if there was anyone else, I would be long done with these stupid jerks read more

To Whom it May Concern, Hello and thank you so much for your time. I am Abigail Borges, and I am reaching out regarding my Optimum account associated with 3390 L K Wood Blvd, Apt C, Arcata, CA 95521. I have been attempting to cancel my account after being signed up and charged for a phone that I was not expecting nor did I agree to, and I am moving and have been attempting to cancel my account, send back the unopened phone and other equipment, and completely disconnect. I spoke to 4 different representatives on Monday, and went through the cancellation process twice, both of which I asked for confirmation and received a disconnected call (with no call back) causing me to start the process all over again. I am moving in with my parents that already have a wifi plan, I will not be taking it with me nor will any new tenants be moving in any time soon. I have explained this multiple times to your representatives and have not been able to move forward with the cancellation process. I have already spent a lot more money than i needed to or was expecting to over the past couple months, and I have had issues with our services throughout that entire time. I would like to confirm that my account is cancelled and that someone will be here to collect the wifi box and smart tv box by 05/18/2026, as the 4th representative suggested but was unable to confirm themselves. Thank you very much for your time, I would love a response confirming that you all will move forward with the cancellation and that I will not have to take any more action to get my name and account completely removed from the Optimum files. Thank you again, and I will be awaiting a response and will reach out again tomorrow if I do not hear back. Abigail Borges 3390 L K Wood Blvd, Apt C Arcata, CA 95521 asborges140@gmail.com read more

This is not directed at the people who work at the Eureka office, they have been easy to work with and quick to help, this is focused on my experience with the online customer service which is based off-shore. On 9/10/25 I called Optimum Mobiles customer care to terminate service on my phone, works fine I just don't need it. After 10 minutes of arguing with them they didn't terminate my service and I hung up the phone. I went online and had an online conversation with a customer service representative and requested (clearly) that I wish my service to be terminated, they wouldn't accept that. On 9/11/25 I called optimum again and after 24 minutes of conversations with 3 different people, I finally was able to get my service terminated. The "Loyalty" team who I was finally connected with me kept arguing trivial issues, and I had to keep reminding them that I want my service disconnected, and not to argue. These people are flat out rude and are rather deceptive in trying to prolong the call so you hang up, or be pulled into an argument. Synopsis: If you only deal with the people at the Eureka office, you'll have a good experience like I did. But, for the cost of this service it's just not worth it. Optimum Mobile is a MVNO that uses the T-Mobile & AT&T wireless networks, both of which are not top tier in Humboldt County. There are better options out there such as Visible (PrePaid Verizon) and Mint Mobile (PrePaid on TMO and soon USCC). As someone who works in the wireless industry and who has touched a large number of the networks in Northern California, I do not recommend Optimum for the higher cost, and lower network priority access compared to some of their competitors. Furthermore as a California Consumer, we don't have to be treated like this. Not talking about the rudeness but when Optimum makes it procedurally hard to terminate service, the California Public Utilities may need to get involved. For anyone looking to go down that path, go to: https://www.cpuc.ca.gov/consumer-support/file-a-complaint read more

DO NOT USE THIS COMPANY! My elderly mother called to cancel her internet and somehow got signed up for a mobile number instead. We spent hours on the phone trying to cancel. Instead they moved us around to multiple agents, dropped the call, and kept starting the conversation over and over again. Instead of cancelling, they just kept offering us discounts, new phones, etc. They clearly have a game plan of preying on the elderly and making it near impossible for them to simply cancel services. read more

Why is there ALWAYS a line here? It's 10 am and they just opened. Terrible service, calling customer service is awful. It took talking to 3 different people to cancel service. I would literally go for any other service option in Eureka. read more

UPDATE 10-6-25 - In June, Optimum finally reduced my monthly internet bill to $50, but did not refund anything from the past ($300), and they said the rate would be "locked" for 12 months. Today, my rate increased to $60. Once again, Optimum has proven to be liars and scam artists. I'm surprised there hasn't been a class-action lawsuit yet. #scamcity ---------- UPDATE 6-4-25 - after another hour on the phone, it looks like maybe we finally have it sorted out. Dude, it shouldn't have to be this hard. No billing transparency - no documentation to show phone call history - this is suspect behavior. ---------- UPDATE 6-2-25 - we're still stuck in the wrong plan for now - but I've bought myself some peace of mind. We'll likely be cancelling all services, whatevs. ---------- UPDATE 5-28-25 - FINALLY got some credits to our account for being overcharged for several months. Now we have a credit that will give us a zero bill for a month. That's fine. Now is the issue of getting us on the correct plan, which, for some reason, she couldn't do. She keeps trying to get us on their mobile phone plan (no way ever) to give us better pricing. #extortion #cantmakethisup ------------ UPDATE 5-26-25 - FINALLY, after another 1.5 hours on the phone getting transferred around, they removed the $185 error from my account for a router that they said was LOST, but they charged us for it. Still have the issue of our bill going from $77 to $155 - no solution there. ----------- UPDATE 5-23-25 - 30 minutes on chat and another 45 minutes on the phone - getting transferred multiple times - no one has a solution. ------------ UPDATE 5-22-25 - An hour on the phone and they still can't fix my bill ------------- UPDATE 5-21-25 - More FAKE and MISLEADING information from Optimum. I emailed BrandReivews@optimum.com as instructed by Optimum - and they can't help me either. They said this is the wrong place to ask for help. Not surprising. So, what that means is that the Optimum reply to my "1-Star" rating was just a MISLEADING distraction - they wanted to post a "FAKE POSITIVE" reply on my review to make it appear they are being proactive. I will keep posting until something is resolved. ------------ 5-20-25 - Wow...Optimum has fallen to the dark side. Look at all these so-called "5 Star" reviews on Google - most of them are from a reviewer who has only one review (sign of a fake account) and the reviews start exactly the same... "(name of rep) was the customer rep who helped us..." (template reviews are another sign of a fake account). Myself? I just spent 3 hours on the phone trying to get them to reverse incorrect charges - still with no luck. Suddenlink had their faults, but in my experience they fixed their mistakes. read more

Crappy service, crappy customer service by phone. I just feel sorry for the one and a half nice people they have staffing the place, which usually has lines of fed-up folks out the door. Why the lines? Crappy service, crappy customer service by phone. Dropped them as soon as there was another option for wi-fi around here. read more

Optimum are LIARS!! Been with this company for 18years. And they treat new customers better than long term customers. Spent an hour on the phone with the retention dept negotiating a better rate. The. Found I was still being charged the old rate. Called in again and they said I never called. ‍ Humboldt needs a better company in our area than these liars. read more

Larissa was so helpful when my service was slow. I am glad I came in today in person for my high speed WiFi account. read more

Optimum - 10 for Larissa who was fast and helpful. - Internet Service Providers Near Me - Eureka, California

This company is the most difficult to deal with than any other kind of service provider. I called today because my bill went up - after being promised a 3 year rate lock. It's only been 11 months. It took over 45 minutes to resolve. The background noise was so loud the agent kept muting his phone. Nothing like listening to dead air, not knowing if I was still connected. I'm waiting for that new company to get their internet going in my area, then cutting ties with Optimum. Will scrap their cable service then, too. Not just because of the hassle over rates but because they keep cutting channels (the entire video on demand section is long gone). Going for the streaming services. This is what you get when there's a cable monopoly. read more

Like many others, I'm very frustrated with the inaccurately-named Optimum. In late 2017, the nonprofit I work for moved from Arcata to Eureka. What was then called Suddenlink was able to take our established Arcata phone number and forward it to our newly established number in Eureka. We weren't forced to change our letterhead, the number on our website, or otherwise re-educate everyone who needs to contact us. However, last week we discovered that Optimum cancelled our original phone number without cause. Our bills have been paid on time, and no one from the business asked for any changes. I have been on the phone with Optimum several times to try to resolve this issue, and I have received several estimates of the time it would take for them to fix the issue. None of these deadlines have been met. Folks we do business with are still unable to connect with us using our Arcata-based number. The worst part of this is that since I reported this to Optimum, I have not received a call from them, providing a status report. That is ridiculous! Guess we'll move to a more reliable and responsive telecommunications/internet company. read more

Wicked, evil, horrible company. Customer service is unbelievably bad. I have switched but Optimum keeps billing me and insisting I am using their service, when the guys from the new company have been out here and everything is going through them now. I've paid over $60,000 to Optimum over the last 24 years and they have never given me a price break or any kind of incentive. I've been calling repeatedly over the last two months to cancel my service and they just keep billing me. They lie about who my phone is going through. Don't ever sign up with this company. You will regret the day you do. read more

Bret was great! Replaced our broken box and found service included that we weren't using. Long line so make an appointment and say you have one when you get there. read more

Horrible customer service. I don't give a ---- attitude from employees. Customer service tells you one thing store employees the opposite. I don't think they want your business. I finally cut the cord. read more

Horrible customer service, It was a Nightmare to cancel service, took 3 hours and transferred 4 times and used every excuse possible to not complete the process no matter how many times I kept repeating " cancel service" once it was final the last person got extremely Argumentative and continuously made rude comments. Stay away from this place. read more

They have an amazing amount of beautiful merchandise and the information they are willing to share is priceless.

I have heard from a un-named person ( a neighbor the other day that he was not happy with Optimum. I didn't say anything and his reasons seemed vague. However my experiences for the past year with Optimum have been quite good. They are polite and professional; also very prompt in solving any problems that come up. The price isn't bad either Almost 135 stations pus Internet with a really good fast connection for under 100.00. Yes I know we can all stream. I see your point with that but I happen to like the stations given that are very entertaining and educational. No I am not affiliated with Optimum in any way as sales or employee. Just a customer that wanted to give a deserved so far good recommendation. read more

Optimum - Some photos from the T.V. Thanks Optimum. - Internet Service Providers Near Me - Eureka, California

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After being a loyal customer for years. I moved out of State. I returned all my equipment and told them I no longer needed the service. Months after moving I have received bills still charging me. I have spoke to them a couple of times and have been told 2 different things. They turned me in to the collectors because I didn't pay them. I wasn't even in the same state. Very upset and was treated very badly. How can they charge me for service when I turned it off and turned everything off????? They were very mean, and at the end of the conversation was told basically that I still have to pay the money, regardless if I was using the service or not read more

Absolute worst, and most confusing service EVER.....all we wanted to do was CANCEL TIVO (at 300.00/month on a Social Security income) is beyond what I need. However we DID want to keep internet, phone - land line AND BASIC CABLE!!!! After 2+ hours talking to multiple agents, ( I am NOT judging the agent, I am judging the company) who apparently do not have English as their first language......either that or they appear to not understand until they wear you down to NOT cancel or buy another package!!! Additionally I was on the "Chat" with "someone"....and again, I received 3 different answers - which I was able to print out - each telling me a totally different answer.....the end result is "because the tech was ONLY sent out to "pick up" equipment he could NOT keep basic cable for us......he had all the necessary equipment with him, the trucks must be stocked with all the different types of equipment so the tech is able to handle any order - as he originally was going to do that...until he called the mighty office folks who told him "no, the subscriber can make an appointment to have those services restored".......will be looking for another internet, basic cable server today.....stay away from this company if at all possible. read more

Regardless of what you need, regardless of what you already have, regardless of what your question is, if you contact optimum about ANYTHING the only thing they will do is try to sell you something else. Shockingly unethical practices yet unfortunately there is no competition. Zero stars. read more

Vero is in town, if you can get it, run to it. Their customer service is amazing and their deals are solid. If you want to stay with Optimum (for some reason) call and threaten to leave. They will offer you great deals to stay (they did me anyway). They really don't want to take no for an answer either. I always had trouble with Optimum reaching the back of the house and the garage. Vero has zero problems with that - no buffering, no crappy connections. (PS the employees in the Eureka office who were Suddenlink seem OK, don't give them a hard time please!) :) read more

Like a lot of infrastructure services, if it works you barely think about it. Unfortunately, if you have something that needs attention Optimum is the WORST company I've ever dealt with. I spent well a huge amount of time trying to get Optimum Stream to work. After multiple equipment switches, tech visits, and support contacts I decided it was a buggy piece of garbage. It lead me to a streaming service that is cheaper and much better. Cancelling the cable led to a billing error. This took over an hour to get a credit. Now I'm on the third call to get the landline disconnected after they already told me it was disconnected. I just want to get rid of this horrible company and of course now they keep trying to sell me a cell phone. Unbelievably incompetent. read more

customer service is rap*y they don't let you say no. show up and harass you. internet sucks and people on customer service speak horrible english. source your jobs in america. i wish i could cancel but they wont let me. worst company there is. go starlink. read more

Update: I contacted optimum after this reply and they did not help- they only confirmed that they are a corrupt company that steals your money. I was charged the day after I cancelled!! They are #1 worst company I've ever dealt with in my entire life! DONT DO IT!! Whatever you do, don't sign up! You will regret it!! They are literal scam artists and overcharge you! I hate this company with a passion! read more

I went into the office with a few questions The man behind the counter (Jake) took the time to explain everything He fixed my issues He was so kind and eager to help .I can't thank him enough read more

By far the worst internet company of all time. They are the hardest company to deal with in the world maybe. Never been so disappointed in a service in my entire life. They make every step near impossible to deal with. They never take responsibility for their neglect and horrible customer service. You do not get what you pay for at all. They overcharge you and if you don't catch it it continues on and on. Stay far away. This is just the beginning as well. It would take a novel to get into all the reasons to avoid this company. -500 stars is more of a true rating. read more

I am not reviewing the employees at the Eureka Optimum office, I'm reviewing the company and its practices. I have had cable & wifi for 7 years. At the end, for a two cable hookups snd a router, I was eventually paying over $300. I cut the cable and have been paying $100 for wifi. I have chosen to move my mobile service and internet to T-Mobile. To cancel Optimum (such an ironic name), it took me a week of calling customer service numbers and going into their office to be directed to the 888 cancellation number. I spoke with two men, 1st in India, 2nd in the US, both constantly making offer after offer to keep me as a customer. Really ugly hard selling, no matter how many times I said NO! I really hate this greedy company and its nasty business practices. Do yourself a favor and stay clear of them. read more

I'm paying for 1gps, but receiving speeds that are barely over 200mps. Their customer service is all but nonexistent, as they lie and steal from you. I've been having problems with them for well over a year, but as they're the only game in town, all I can do is sit back and let them rip me off. read more

Optimum - Barely over 200mps, even though I'm paying for 1gps. - Internet Service Providers Near Me - Eureka, California

Everyday we have channels breaking up. It's not uncommon to have to reboot after losing our connection and missing shows we set to record. Tivo TV guide has significant errors everyday. Maybe the worst is stating a children's animal show on a weekend morning is gay and lesbian, which it is not! read more

The absolute WORST. First of all, there is no way to contact the local store about local issues or needs. Our home Internet has been "disrupted" (aka NOT working) for the last four days. We have had to use our phone's data (and pay for extra data) in order to work from home and use our devices including our tv. I was on the phone for close to an hour with the stupid computer and then with a human who had me reset my modem/router multiple times and then finally told me to drive to Eureka to get a new modem. Again there is NO way to contact the store in Eureka to ask if they even have any modems for me to pick up or if the planned outages are to blame. Next day update: the human I spoke to (I had to Google to find out how to circumnavigate the stupid computer that answers all calls--more of my time) announced that actually there IS "ongoing maintenance" in our area that may be the cause of our outages. No idea when it started. No idea when it will end. Outages are supposed to be only during "less popular times" but that should mean in the middle of the night--not all day when so many people work from home. Next day update: After another frustrating day of trying to get some help, I talked to another call center "technician" who after another round of resets (ugh) said that clearly our equipment is the issue and not the planned outages. They then thankfully scheduled a service person to come to our house. What's irritating, however, is that I then I received a robotext and was asked to call so the robot could run some diagnostic testing on my equipment before the scheduled repair. Well, the new round of diagnostics turned out to be more resets (ugh) and then ended with the conclusion that we did indeed need service. Next day update: The very nice, professional service person stopped by and determined the problem is outside of my home (not my equipment--their equipment in the neighborhood). Repair crew hopefully will be here soon. I understand that equipment wears out and planned outages are necessary. My complaint here is about the stupid robots and unhelpful call centers. The business model is terrible. Why not employ local Hum Co humans to answer phones, diagnose situations, and schedule repairs? Our local computer repair shops do this amazingly well. A business model that saves a corporation money but ends up with a loss in customers or unhappy customers needs to be reevaluated. read more

Atrocious customer service. No words... the overall rating says it all, doesn't it? Been waiting for 3 hours and 45 minutes for a technician. Are they coming??? Who knows read more

MONOPOLY All they care about is making and they do not have any respect for their customers. They will increase your bill and slowly make you pay more and more every month. Forcing you to call and be put on hold to then have to ask for a supervisor. read more

On July 29th I took my remote into the Optimum store to get it replaced (as I had done two or three times before) they gave me another remote and a piece of paper on how to couple it with the box and TV which has always worked i n the past. I took it home attempted to to set it up but was not able to get it to work; so the next day I took it back into the office and they again gave another one again I was not able to get it coupled up with the box so I called technical at 877-694-9474 and talked to them after a few hours the lady told me I had two options they could schedule a tech to come to the house or I could disconnect the box and take it to the office and exchange it for another one ; so on August 2I disconnected the box and took into the store to exchange it for another one. The store did not have one available to give me and they told me they would schedule a tech to come to the house on August 4 to replace the box. The tech showed up on time and took the remote and was able to couple it with my box and did not replace the box. This worked for about a week then on August the remote again would not work with the box so I called tech services again and explained the situation and told her I had spent countless hours over the last 2 weeks trying to get this resolved again she went through what ever they do and recommended that I take the remote in and exchange it I told her I would prefer to have a tech come by and replace the box she said this would cost me $100 and that's when I finally lost my patience and told her I had spent countless hours messing with this and was going to pay them any amount because of their poor equipment. Up until this time I have been very pleased with Optimum and must say dealing with their people has been great they are all very friendly and helpful. I will have to look into changing cable TV providers. After all the hours I've put into this I just need to have this matter resolved without me paying anything. read more

Update # 5 Still no internet. Incompetence is the corporate Motto. Suddenlink sent a contractor that was not able to fix the problem, then said it was a suddenlink problem. Very enlightening. They now want to send tech #3 in 5 more days. No one I have spoken to cares that we don't have service and will take any responsibility to see that we get service. Update #4 Now the cable TV stations are not working and the automated phone tree hung up on me. It seems like they are doing this on purpose now. Who is in charge of this company? Update #3 I sent an email to the address the person told me contact yesterday. No response. No internet. There is no earlier appointment. Is there any customer service at this company? Update #2 My appointment for Saturday, which will be 11 days with no service, disappeared from the system. Only by me alerting the Facebook team that I still don't have service, did I find that out... . So far I am 6 days without internet. I have swapped routers twice. Been on the phone for over 5 hours with "customer service", chatted with 3 different live agents, had the tech come by and not fix it and now I am scheduled for another tech in 4 more days and the idea of escalating my appointment was to offer me an appointment a day later than that. I have unplugged and plugged in my router, read my Mac number and reported on blinking lights no less than 10 times. @suddenlink is not capable of delivering the service that is being paid for. The management team should be replaced by some competent problem solvers. read more

Absolutely the worst ISP I have ever did experience. They are saying how their product has a 99% coverage. If you are part of their service you know that that is BS. If you are still looking for an ISP, save yourself some money and time, do not choose Optimum!!! read more

Have internet and pay for 200+ mps But getting 80 ish. Had them come one to fix the wiring but still get low speeds. Apparently there is need for underground work to fix my connection. They say they will call me to set up a time. Well I am waiting. Their customer service sucks. They need a local number for a customer to get real information. They are the fasted speeds in my town so where to go. They need to get their damn act together. read more

I had a 1 star review. The company made a clerical mistake, by creating two accounts. After hours on the phone and chatting everyday for 4 days, I was told my duplicate account was fixed. It wasn't. I went to the local Optimum store in Eureka and spoke with Khabir. I give him 5 stars and hope my duplicate account was fixed. So I give the chat billing and retention department 1 star for being on the phone for days. I average that Khabir's five star service and I will give them a 3 for now. If everything really is fixed and I don't have to spend anymore time with support/billing ect I may up my rating after a month or two. read more

0723/2021: Just received my 6th or 7th late bill despite having set up auto payment twice over the phone and four times online, so I'm back to give Suddenlink the 1 star these thieves deserve. This is extortion, I'm being robbed all the time by this trash company. Go **** yourself, cancelling today. DO NOT USE SUDDENLINK IF YOU CAN AVOID IT, TRY AT&T! read more

This is a follow up from a previous review that I gave Opitmum and I thought I was being a little harsh on them Until I found out by going down to Optimum that not only have I lost the previous channels I had already listed Now I ave lost on-demand HBO, Showtime, and TMC for which according to Optimum I am paying every month for... at the tune of almost $200.00 and I am on a fixed income. How can these guys do this? How do they get away with this nonsense? This is outrageous. If anyone out there is thinking of getting Optimum from someone who has had first hand experience with these guys ,and I used to work with them in the 80's and have had cable for 32 years. My advice is Don't. read more