It was time to cut ties with our old carrier, we already had wireless internet with T-Mobile so we…read moredecided to bundle our cel phones to get a discount. Michael G was awesome, helped us get out of our old carrier and upgrade our hardware. He was patient, thorough, and had the knowledge to help us through our decisions. By far the best experience from any cel phone carrier I have ever had. If you dread dealing with these types of adulting decisions, go see Michael G and he will make it a smooth transaction. Thank you.

Sold me a 30-day contract with a free phone that doesn't work. I was promised a refund and never…read morereceived it. Stay far away from this Starlink affiliated MUSK operation. A crook is a crook until he is stopped. Boycott this fraud company for they will rip you off!

Both my husband and I have visited IExperts several times. Invariably, the staff is helpful and…read morepolite. Today my husband was in and talked with Mo, who helped him quickly and efficiently with his phone not charging. Any time we have problems with our phones, we'll be taking them to IExperts.

I took my iPhone here to get the cracked screen replaced. The replacement was poorly done and my…read morephone had numerous glitches following the replacement. WARNING TO ALL: They do not replace the water indicator, so when I went to upgrade my phone T-Mobile wouldn't buy my phone back. Apparently this shop is notorious for this. Do NOT recommend coming here. Update 2/28/23: The owner replied to my comment assuming I had the wrong shop. I assure you I do not. (They also have no way to look me up in their system based on my yelp account...) The 1 star stands.

First time I went in with my husband and there was one service person chatting with a friend. We…read morelooked around, interested in trading up on the phone we had. We looked and looked, shelves pretty much empty. He never asked us if we needed help, so after half an hour, we just left. Since then my husband has passed. His cell phone with $110 a month service for just two phones, was not holding a charge. So I purchased a used phone on eBay in exc. condition, recent model. I called to see if they could help me set it up. They said no because my husband's name was on the account. No amount of ID would be acceptable. I was told to contact his daughter to ask if she could update the name, authorize me to be the other user. I asked if they could set me up with a new iPhone 17 Pro no charge, and they said yes. But, when I asked if they could set up the number and move over the contacts, they sent me to another place in town that will charge me. They said they did not do any set ups at all at their store. For $110 a month when other carriers charge as little as $15-30 a month. They should offer customer service because there's no other reason to use them. If it were up to me, I would drop them right now.

Helpful staff and didn't have to wait long for service. I had to order my new phone but was able to…read moreget accessories there.

The manager of this store (kat) pushed a "free" totally worthless gift on top of my phone and plan…read moreand when i went home and looked at the receipt i saw that it was actually $20 bucks for something I didn't want and when I returned and confronted her she said that it wasn't free and called security on me to. These people are crooks!

I had US Cellular for a few years before I switched over to another company a few years ago. I…read morecouldn't figure out for the life of me why my bill was getting higher and higher every month. After talking to them numerous times on the phone and in person I found out that there were some weird charges on my bills that I never made as well as those hidden fees that they always say that they don't have. I never made any charges on my account because at the time I could barely afford the bill I had but I needed a phone due to my kids and work. For some reason, my service was also always on roaming which made no sense to me since I didn't ever leave the coverage area. My calls were always dropping. My cell service was just horrible. The last time I went in there I paid my bill then I gave my phone back and told them I wanted to cancel my service with them. A few weeks later I received a bill in the mail that said I owed 1200 dollars. Not sure how that happened since I returned my phone and canceled my service weeks before this bill came. They say that I didn't pay them and it racked up these crazy fees. This went on my credit for a few years until somebody finally paid attention and looked at my proof of payment and took it off of my credit. I will never go back to this company again. They are terrible. Just beware if you do go to us cellular. Good luck.

Drew was nice and helpful, the t mobile store in chico ca and the sales clerk Arizona helped Laura…read moreand Norman Nasise hack my phone while i spent nearly 500$ on it last summer, so greatful to have helpful HONEST SALES CLERKS!

T-MOBILE in Fortuna California is very patient. Lots of questions, but all were answered! I'm 78…read moreNOT a TECHIE, but needed new phone service in a brand new area. Cecily and Josh went above and beyond for me, I got new T-MOBILE service AND their WiFi too! The Wi-Fi I took home in a box, just plugged it in and put in codes they gave us and BAM!! WiFi for my ROKU TV! I added some streaming apps and I was off! Over 55 Basic is $35. month + taxes, the WiFi is a little white box that's smaller than a magazine. I had to call about perks which are offered for $40 more a month, but for now I'm happy.

I went in to switch from US Cellular to a T mobile account and upgrade my phone from an I phone 13…read more The first sales guyt couldn't really give me a good deal but could save us a little money and switch us. However, I needed to get both my kids phone, my wifes phone and my own phone in their. So I got all phones in, then the seconf sales person basically told us that he couldn't give u, and really left a very bad taste in our s a good deal, we wouylod have a 24-36 switch over time, he couldn't pay for the remaonder of our phones and couldnt upgrade my phone. Basically, crappy cxustomer services, waisted my time majorly taste in our mouths for T mobile-looking for alternatives.

Garbage. Online credit card payment systems hardly ever works right, so I have to use the over the…read morephone system or pay in person, at the physical store, both which add on a nice 5.00 "convenience" fee. How that's convenient is beyond me but perhaps it's because, according to the store "manager" I need to listen more and pay better attention, as to how that's any of his concern, I am again, at a loss. Anyway, all time past I've had this issue, either customer service or the store, depending on how the payment was made at the time, has addressed and rectified the situation. This gentleman, who appeared very disturbed and inconvenienced by having to put his phone down to get up and serve a customer, plain flatly refused, claiming his inability to do so even though the problem was on their end and on top of which he was rude, dismissive and insulting. I will be taking my business elsewhere and I'd suggest anyone else not wanting to be ripped off, insulted and treated like crap for the privilege of being lied to and ripped off for cell service that's mediocre at best, do the same.

We've been waiting for two hours in the mall for awhile the associates to come back from "a hour"…read morelunch, with many people waiting and they all say they've been waiting even longer. Would've come back but hoping to catch the associate since every time we come they appear to be on break.... does someone even work here?? Are you even a real business?? What the actual fuck is wrong with this place.

Everything going fine after a month. They're a little pricey but the service is pretty good…read more Hmm having trouble getting a 'perk they offer to new customers! They can't seem to install FOX ONE! Sad I wanted it to watch the World Series! Missed the whole series! I went through hell for many hours on the phone with people who spoke broken English! STILL don't have FOX ONE and it's been two months now.

This location is always busy but I've been there twice in the last week and was greeted with a…read moresmile. My wife needed to start a business line and we both needed to upgrade our phones. Chris helped us out and we were in and out in just about an hour. Not bad with no appointment and a line out the door (figuratively). Thanks for the help.

Their thieves. Demanding money $287 for larger package just…read morebecause I wanted to add NBC CBS ABC & PBS. See my very long post here on yelp. They are still after me for something sInce July. I NEVER ASKED FOR OR WANTED, NEVER KNEW ABOUT. NEVER APPROVED. FOR $287. I saw that when I got home that day so I disconnected the two boxes took them back the next day. Was told no need to bring cables or control. See longer post earlier in yrlp.

terrible service!! they raise rates every single year, this year they tried to raise it over 50%,…read moreevery year I have to fight with them to keep my rates where I can afford it, the stupid corporate person who just called defended this behavior and said well this is how the industry works. It would be one thing to be a moderate increase on par with inflation, but no EVERY year I have to call and get them to repackage my rate to one that I can afford and I end up screaming at the customer service people who don't deserve that due to the business practices of Optimum that are based in avarice, do not get service here, go anywhere else, they are greedy, their service sucks and honestly I can't stand them, if there was anyone else, I would be long done with these stupid jerks