I have heard from a un-named person ( a neighbor the other day that he was not happy with Optimum…read more I didn't say anything and his reasons seemed vague. However my experiences for the past year with Optimum have been quite good. They are polite and professional; also very prompt in solving any problems that come up. The price isn't bad either Almost 135 stations pus Internet with a really good fast connection for under 100.00. Yes I know we can all stream. I see your point with that but I happen to like the stations given that are very entertaining and educational. No I am not affiliated with Optimum in any way as sales or employee. Just a customer that wanted to give a deserved so far good recommendation.

Long story short, customer service made a massive mistake with my account. My internet went from…read more$60 a month to $110 a month. I am disabled, and was told I had to go down to the office to clear it up. I get to the office, the girl at the counter has attitude before she even offered any help. I explained my situation, she gets defensive and tells me that she didn't do it to me. Customer service did. I proceeded to tell her, that it is her job to fix it. She said she's trying her best but she isn't the one that made the mistake. I asked her why she's getting defensive and rude? She was writing something on a piece of paper, she proceeded to rip up the piece of paper, and throw it at me. I am obviously upset, I asked to speak to the manager, and the guy at the counter tells me his manager as at lunch and told me to leave. I was absolutely shocked and flabbergasted at how quickly everything escalated. The thing that really gets me, is that I didn't even need to go down to the office. I was told that customer service wasted my time and gave me the wrong information, when I was asking well why would they do that? That is when the girl started getting defensive and had a meltdown at the counter. The manager came out, like 2 seconds after the guy said that he wasn't in the office. He lied and said that he was at lunch when he was actually sitting there listening to the whole thing! The manager came out with an attitude, and told me that the girl at the counter was giving me the wrong information!! So pretty much if I would have questioned her, I would have been sent out of the office with a bigger headache. It is blatantly obvious that people at this establishment hate their job. It has been reported to the optimum office for review. Shame on optimum for treating their customers like this! If you don't like your job, then find another one and stop taking out your misery on your customers!

An excellent resource in Humboldt County. Personable, dependable, and competitive. There's no need…read moreto look elsewhere.

From the owner: Business Telephone, including VoIP, and Voice Mail System Sales, Leasing and Service…read more Installation of Structured Cable Systems that support phone and computer networks using Cat 5e, Cat6 and Fiber Optics. Maintenance of older telephone systems including Nortel NorStar, Avaya Partner, Panasonic KXTA, Mitel, Toshiba, and Sprint.

Everything going fine after a month. They're a little pricey but the service is pretty good…read more Hmm having trouble getting a 'perk they offer to new customers! They can't seem to install FOX ONE! Sad I wanted it to watch the World Series! Missed the whole series! I went through hell for many hours on the phone with people who spoke broken English! STILL don't have FOX ONE and it's been two months now.

This location is always busy but I've been there twice in the last week and was greeted with a…read moresmile. My wife needed to start a business line and we both needed to upgrade our phones. Chris helped us out and we were in and out in just about an hour. Not bad with no appointment and a line out the door (figuratively). Thanks for the help.

As a busy Operations & Administration manager, Sean has been so valuable for the smooth operations…read moreof business. You hit a computer or network snag and everything can grind to a halt. Have Sean has our go-to expert has been amazing. I've saved his info to my personal phone so I will always know who to call that I can trust for help. Thanks you Sean. - Wendy

Thanks, Sean! Computer drama could have seriously knocked us off track, but Network Help To Go was…read morethere almost as fast as Superman, cheerfully saving the day. We'll definitely call you next time we need tech help!

I had US Cellular for a few years before I switched over to another company a few years ago. I…read morecouldn't figure out for the life of me why my bill was getting higher and higher every month. After talking to them numerous times on the phone and in person I found out that there were some weird charges on my bills that I never made as well as those hidden fees that they always say that they don't have. I never made any charges on my account because at the time I could barely afford the bill I had but I needed a phone due to my kids and work. For some reason, my service was also always on roaming which made no sense to me since I didn't ever leave the coverage area. My calls were always dropping. My cell service was just horrible. The last time I went in there I paid my bill then I gave my phone back and told them I wanted to cancel my service with them. A few weeks later I received a bill in the mail that said I owed 1200 dollars. Not sure how that happened since I returned my phone and canceled my service weeks before this bill came. They say that I didn't pay them and it racked up these crazy fees. This went on my credit for a few years until somebody finally paid attention and looked at my proof of payment and took it off of my credit. I will never go back to this company again. They are terrible. Just beware if you do go to us cellular. Good luck.

Drew was nice and helpful, the t mobile store in chico ca and the sales clerk Arizona helped Laura…read moreand Norman Nasise hack my phone while i spent nearly 500$ on it last summer, so greatful to have helpful HONEST SALES CLERKS!

Local folks who care and are always there to help. Often they talk me through what ever issue I am…read morehaving. When the problem is still not resolved, they send their highly qualified tech out to my home and fix my problem ASAP.

If only i can give it Zero. Worst experience possible, low…read morespeeds, super low ping, enormous price, for $100 you will get dual up from 00' for the peak hours( auntetic experience of loading a picture on 28.8Kbs) or 1 megabit real speed connection after midnight. Online gaming? Forget about it, you ping will go from 40(never had any better) to 999 all the time. Lowest quality video streaming, it's like watching Nexflix on 21" screen 480p(edited to 360p) as max. Tech support? Noone gonna pick up the phone and they "will" call you, and don't call em at night, usually people can't do anything so why bother them. Just if you got ANY option go for it, 101Net is not worth the money ( maybe if you got absolutely nothing at all, just wait till Starlink at the end of 2021)

I wanted to take a moment to personally compliment NMS and your employee that helped in our Fortuna…read morebranch yesterday. We had a complete office furniture install/rearrange yesterday. The NMS employee that was sent down to deal with our electronics, Dana I believe his name is, was AWESOME! Patient, calm, kind, positive attitude, extremely professional, did his job and was a PURE pleasure to work with. We completely and totally appreciated him. He also went ABOVE and beyond his job. He made sure I had enough plug-in's, he set my phone up, my calculator and when it wasn't the way I wanted it he moved it around. He even made sure my apple phone charger would work in the USB port. Serious and sincere kudos to him. He made NMS proud yesterday. I would NEVER contact another company for my IT needs. NMS is amazing. Kristi Imperiale Escrow Officer Humboldt Title Company Fortuna Branch

From the owner: As a full-service, award-winning Managed Security Service Provider (MSSP), we provide solutions in…read morethe areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With 24/7 IT support, fast response times, and remote capabilities, we are always available to help our clients with their technology and cybersecurity needs. Valeo Networks delivers best-of-breed technology and cost-effective managed IT services that fit seamlessly into your processes and budget. Not only do we provide a full team of certified IT experts, but we also give our clients access to powerful, enterprise-grade technology solutions that keep their core infrastructure secure, streamlined, and running efficiently. Most importantly, our people-focused approach makes it easy to do business with us. We collaborate closely with each of our customers to understand their goals and help them work smarter, not harder. We do the heavy lifting to develop and execute IT solutions and simplified tools that make our clients' lives easier. Whether it's a large project or a small task, our helpful, friendly team members go above and beyond to provide our clients with excellent customer service and reliable support--every time.

It was time to cut ties with our old carrier, we already had wireless internet with T-Mobile so we…read moredecided to bundle our cel phones to get a discount. Michael G was awesome, helped us get out of our old carrier and upgrade our hardware. He was patient, thorough, and had the knowledge to help us through our decisions. By far the best experience from any cel phone carrier I have ever had. If you dread dealing with these types of adulting decisions, go see Michael G and he will make it a smooth transaction. Thank you.

These guys are friendly, knowledgeable, and super helpful. I switched my family of four from US…read moreCellular to T Mobile and these guys were quick and very helpful; plus they save me more the 100 dollars a month. Later, I went to the the T Mobile store on Broadway b/c customer service told me I had to... but I regretted it. The T-Mobile at Bayshore folks rock, their great!