Service sucks and price is ridiculous. My internet service goes out at least once or twice a day, sometimes more.

Suddenlink is the bottom dwelling Internet Service provider of Humboldt county. They know they have a mono loopy in the area so they strive for absolute nothing, below status quo. The service never supports multiple use streaming. You cannot reliably attend virtual meetings, and run other systems in the household. Their customer service is the worst. At one point I was trying to just get service set up, they were adamant my address didn't register, although I receive mail from USPS, I escalated and the 'supposed supervisor' did not investigate, just coo-berated the CReps message and hung up on me, and this was for new business. Fast forward multiple iterations, they acknowledged my address and finally set up service. The tech was helpful, but he was a contacted employee, but beyond that the strength and Reliability of the service is terrible. Suddenlink has a stranglehold on Eureka CA and they know it. It must be a horrible company to work for since it breeds the worst in customer service. If I could leave negative stars I would. read more

We have had suddenlink for a few yrs and we pay way too much we pay $170 every month just for cable and internet beyond ridiculous. The only reason we keep them is because the other companies are just as bad Suddenlink you need to lower your prices a bit like seriously read more

3 months. Still no wifi. Construction crew still hasn't been able to come to my house to run another line. I've been charged over $200 for internet I don't have. I do not have a router or any other products either read more

I have been a Suddenlink customer for over 15 years, but lately the service i have received has been miserable. I have called all the phone numbers listed for them on the internet & have called most of them, with no luck. Last week I went into the Eureka office to ask a question & the "counter boy" wouldn't help. I told him that I had called the other phone numbers and when each of them were finished, they asked, "Is there anything else I can help you with?" They hadn't helped at all so I suggested a high bridge and a leap." When I talked to "Counter Bay", I told him about the telephone call and my response. He called the office manager and told her that I had threatened him. I asked him what i had said to him that was threatening him. No response from "counter boy" The office manager then responded, Screaming, "Don't ever come in here again!" The "Counter Boy" was given a chance to tell the manager what I had said, but instead , he lied and said nothing. I don't respond to bald-faced lying from workers in an office. I turned around and left. Today, July 27, 2021, at 3:40 p.m. I returned to leave a couple of nice notes for the Techs that had come a week ago to fix my wife's TV and who were kind and helpful. I went to the office and immediately was screamed at again by the office manager." Didn't I tell you that I didn't want to see you in here again? She screamed and chased me out. The techs didn't get their "Thank you" letters. If I can't be in that office, where I always pay my bills, how do I get a receipt for $200-$33.00 payments. They don't send back receipts? I am suggesting that someone look into the office manager at the Eureka office. She is an awful representative for Suddenlink, if she acts like a local dictator. read more

Horrible, I wish so badly we had other internet choices.long hold times, they know they are the only choice so they will never admit they are wrong. Very rude. Will not delete a charge for returned equipment because they don't have to. You need to record everything you do with them to prove anything. read more

I just completed an ikea desk while on hold with suddenlink. I have been trying to buy their internet for almost 3 weeks now. I am currently still on hold... read more

The worst! I was just on the phone for nearly half an hour (28 minutes and 55 seconds, to be exact) just trying to pay my internet bill. I had to hang up because I was going to be late for work. You think that when a customer selects the "Make A Payment" option in the phone tree that their call would be answered quickly, but not with Suddenlink. They don't care, and they don't care because they're the only cable-internet game in town. I will be switching to a different internet company. Yes, my internet will be slower, but at least I won't ever have to give these crooks my money again. "Suddenlink. You're Infected." read more

Why doesn't Suddenlink have NBC Sports Bay Area Plus? This is a disgrace. We are in the NBC Sports Bay Area (Ch. 222) region. Frequently basketball games (Golden State Warriors) are on Eureka Ch. 222 at the same time baseball (San Francisco Giants) games are being played. Ch. 222 cannot carry both games at the same time, so the game it cannot carry rolls over to NBC Sports Bay Area Plus. Messages on the screen tell us to go to "NBC Sports Bay Area Plus," but it's nowhere to be found among our channel listings. Again, this a disgrace! We should have this Plus channel. A lot of customers want to watch baseball and basketball at the same time. Suddenlink's competitors carry the Plus station: . Comcast Cable - channel 105 (SD), 780 (HD) · AT&T U-verse - channel 771 (SD), 1771 (HD) · Dish Network - channel 440 (SD) 9575 (HD), Hopper channel 412-28 (SD/HD) · DirecTV - channel 696-1 (SD/HD) · Streaming - NBC Sports App & www.nbcsportsbayarea.com/WarriorsStream read more

If I could do zero stars I would. I recently moved to eureka and was setting up internet. Their representative told me that they were the ONLY Internet service in eureka- they lied. Just to make an extra buck- I paid 400$ for the dish and installation free, and not even a website would load! They told me Att (which I have had for years) didn't exist in eureka. When I tried to cancel internet they gave me the run around, had me transferred to 5 different people in hopes I'd probably give up. They refused to give me the name of the rep. Who lied so I could make a formal complaint. They refused to let me speak to a supervisor. Then finally after 4 hours of being on the phone with multiple people they agreed to cancel my service- but then had the audacity to tell me I'd have to pay to have the satellite dish taken down- when it was their mistake, their crappy internet, and the LIES I was fed. DO NOT GO WITH THIS INTERNET. ATT is much easier to deal with, and actually cares about their customers. Luckily I was able to dispute the charges with my bank, so I got my money back, but they were refusing me a refund, and then also said I had to be the one to give them back their equipment- I'm not about to waste my time doing anything for them after how the screwed me over and lied. This company is BS. And I reported it to the better business bureau. DONT GO WITH THEM, you will get screwed in the butt. read more

If there was a 0 star rating, I would give Suddenlink a -negative 1 million stars. This company is a nightmare for service and product efficiency! They switched over to a digital box effective 11-14-2018. Customers had to pick up as many new cable boxes they needed for however many tvs connected to cable at home. The boxes didn't work. Servers were down. Phone calls to Suddenlink placed you on hold for more than an hour, with no call back. Visiting the actual Eureka office doesn't help either. You get in a long line with a long wait; you finally get to the front and all they say is "when you get home, your cables should be working" (this is after they view your records on their laptop). Sure enough, it still didn't work. I plan on reporting them to the Better Business Bureau. And, by the way, if you ask for a technician to do a home visit, you get charged $60. It's their fault, but you get charged anyway. Their call center people are absolutely incompetent! read more

SCORE = MINUS 1 For 1/2 month is the most recent problem. I could not get the cable tv to work. On July 26 after waiting 3+ days a technician came with a replacement cable box. For about 30 hours I had tv then the screen was blank. Once in a while there would be tv for an hour or 2, THEN a blank screen. This first time there was tv, I foolishly canceled my tech appt. And a few hours later, the same day, I tried to get the that appointment back--NO-I was told I must wait 6 days--nothing could be done. I asked to speak to a supervisor but man argued with me then told me I must wait 2day for a super. to phone me. NEVER did!! I waited for the tech. to come, missing a physical therapy session, only to learn when I phoned, that I HAD NEVER BEEN GIVEN AN APPT! When I phoned for help, I KNEW that I cannot get a person when asking for tech support, SO I chose ad new programming--I told the man, Gabe, That I was calling because I needed help with no tv by the cable box. Gabe was very dishonest-lying that changing internet speed would improve cable, would do everything he could help me [85 years old] not wait six days AND told me I needed a more expensive cable box, with features I will NEVER use! TODAy, the 13th I phoned "billing" told slow-speaking woman I did not want the newer cable box AND deserved a free month from cable charges. I wanted to speak to a supervisor. She said she took notes on all the problems I had had and promised a [no given name] supervisor would phone me that day. HE/SHE DID NOT PHONE ! I am on autopay and FEAR I will be CHARGED for SERVICE I have NOT RECEIVED! ,,,,,,BEING now 3 a.m. Sat., I cannot reach anyone. BEWARE--SUDDENLINK WILL LIE TO AND CHEAT YOU EVERY TIME THEY CAN! read more

This company is lousy! My mother is 75 and going through a divorce. I was attempting to lower her bill and SHE HAS NO COMPUTER! They tried like hell to talk her into only lowering her internet service and continuing Internet service incase she has a tablet. After I explained 3 times that mother has no internet devices they decided to take it off. Then they proceeded to lie to her about the 911 locator service that is unavailable in this area, in order for her to keep paying for the phone service. Now when it comes to my internet service... I am not able to pay for the most expensive connection. So, my internet service is intermittent. That's right, it isn't always available. I was told to upgrade. I let them know I could not afford it. They told me I should get faster internet service. Again I told them I cannot afford to pay more. The conversations I have had 6 times is always with a person with a heavy middle eastern accent that is difficult to understand. So, they offshore their labor and make more money! The customer service is horrible. When they installed the internet in our new house the technician literally stapled the black wire to the front of our (GREEN) house and drilled a hole next to the front door to run it in. (Would love to share that pic with anyone) Thing is, you can actually knee under my house and your head does not touch the floor beams. LAZY! My husband was so upset he spent his weekend ripping it out reinstalling it under the house. Lousy, lousy, lousy. They are always ready to prey on the most vulnerable. They are willing rip off seniors to make a buck. They lied to my mother and used double-talk to convince her that they have her best interest. When I posted on Facebook regarding my concerns, they deleted my comments and never contacted me. This company is far detached from it customers. Well one more time... Now they tell us things like you are only purchasing 3 megabytes of data, we can increase your signal to 15 megabytes of data and it will only cost $5 more dollars a month. Sadly the jerks never call back and allow us to purchase that data increase for that price. 2 times, nothing changes. These people suck! read more

This is the worst racket of a faux business and I can say that because I have been charged for services I never received and they refuse to give any refunds. I set up the internet technician to arrive at my new house two weeks before I moved in. The tech never showed because the address was changed by Optimum. I had to reschedule a tech for a week later and the EXACT SAME THING HAPPENED, my address had been changed again and no tech no service. Finally I was told they could send the equipment for me to setup myself. I also had ordered cell phone service but was told to wait till the internet was set up to activate the cell service (port my number). I set up the internet and ported my number and then found out I could not port that number so I had NO cell phone service. They told me on chat to call the retention team to resolve this issue and I kept saying I have NO Cell service at all. Long story short: they refuse to refund the $45 for cell service which I never had and I went with US Cellular. I am disputing the charges with my bank because I never received ANY cell service but I did lose service altogether. The Customer Service people are rude and no supervisor is available and they refuse to help with issues. The internet is HORRIBLE and I switched that to US Cellular as well. This is a horrible service that rips people off. DO NOT USE THIS COMPANY. The internet goes down more than it is up. I will be going into the store and speaking with a live person. WORST experience ever. read more

Expensive, unreliable and incompetent. You know, each month I pay roughly $115 - $120 for Cable and Internet services through suddenlink. I have an HD tv and pay for HD service, but even after 3 different techs have ran new lines I still dont get HD channels. The sales.service staff in the office are clueless about anything and will refer you to customer serice (presumably in Timbuktu) at the drop of a hat. One day, my internet was down. After trying the standard reset of the modem and router and computer, the serivce still wouldn't come back. I called in to tech support to see if there was an outtage in the local area., they reported none. I then spent 10-15 minutes on hold getting kicked off (presumably for being on hold too long). And calling back later to be told that I would have to buy a new modem. Suddenlink is always willing and able to take your money. I got into my car with the faulty modem and drove to suddenlink where I hoped I could get the modem for a reasonable price.It was $60 or $70 and i returned home. I got everything set up and excitedly awaited the connection... the service wouldn't connect. I called suddenlink thinking maybe they had to provision the new device or clone MAC addresses.but no their services in our area were completely down and had been throughout the morning! When I mentioned that they had insisted that it was my equipment, the tech agent said that *he* did no such thiing. Yes, I know, *he* did not such thing .. but that doesnt mean THEY didn't! I hate suddenlink. I have suddenlink. If there were another company I would leave suddenlink. I wish that there were a way to make Suddenlink's management value customers, but I dont see that happening. read more

Their service is spotty and vastly overpriced. How is it that they are allowed to have a monopoly in this area? The price keeps going up, too, and they've cut their service staff down to bare bones ever since they got bought out by Altice. If they weren't the only show in town, I'd go elsewhere. read more

I'm moving out of my apartment, and the new tenant scheduled suddenlink to initiate their new service. Suddenlink cancelled my service two weeks before my move out date, and they will not turn my internet service back on. Additionally, Suddenlink is a PITA every time I call them. Absolutely worst customer service, so bad it must be intentional. read more

Worst service ever!!!!!! I hate this company!!!!! They don't care about their customers!!!!! Their Internet barely ever works and they charge too much!!!!! Their TV service is lame!!!!!!! Their graphics are weak!!!!! read more

Really awful ISP, the service is spotty at best. No matter what speed is advertised, you will never get anything higher than 3 Mbps, and that is being very generous. Most of the time, I am around 1.5 Mbps, and my service drops constantly. If you call customer service, they will tell you that it's your hardware having issues, which is absolute bullshit. They are the type of company that takes advantage of consumers who don't have any other options while actively trying to keep better ISPs from establishing themselves in the area. They would lose their entire customer base if a company like Google Fiber entered the area, which is unfortunately not at all likely to happen. read more

I'll start by saying I was with Cox Cable and then Suddenlink for at least 30 years before switching to Dish Network. I never had a problem and all else being equal have told others I'd prefer Suddenlink to Dish. Not so anymore. We switched to SL cable TV a couple months ago after yet another price increase by Dish. We only signed up for TV service. The salesman said the first bill may be around $50, but after that we'd have a no- contract deal at $31 for the first year. Our first bill was $65.00. I let that go but second bill was $65- their normal monthly rate for our plan. I contacted Suddenlink through their web site and went through some back and forth. I've yet to get their 3rd bill so don't know if they've fixed it. Their equipment seems to be sub par. Everything worked fine for first 2 or 3 days after installation, then their remote seemed to stop working. I called the salesman who had told us to call him about any problems. He told me to go to their office and get another remote, which I did but the new remote still didn't work. At that point I figured it was their box that wasn't working right. I sent the salesman another e-mail asking whether I should call their support people for a new box or should he. He never replied so I was going to go down and get another box at their office. Checking the box one last time so I could accurately define the problem, all of the sudden the box was working so I didn't bother getting another one. Then, weeks later, the box stopped working right again. You can manually press buttons on the box to turn it on and do a few things, but the remote isn't fully functional. When the TV and box was working fine, we were happy, but it's not reliable. We'll see if they charge us the $65 on our next bill instead of the teaser deal. If they do, we're back to Dish Network. Not sure what we'll do about the box. read more

Worst customer service ever!! They don't even try to listen and they take your money even when you ask them to stop service. I don't recommend this business. read more

Customer service is awful. They are terrible at explaining why you are getting charged more, every month and literally just don't even care about trying to help you. The girl that was helping us was named Jocelyn. And she was short with answers and not helpful. read more

The worst customer service I have ever experienced. They are completely non compassionate when you call asking for help. They over charge you and charge you for things that should never been the case. For example, during my divorce I shut off the service we had together, stayed in the residence without service for a period of almost three months. When I moved I called to establish new service. Not only did they charge me the normal new account fees for the new service. They also decided it would be acceptable to charge the old account (which I had already paid completely off inside their Eureka office) moving fees!! I was almost sent to collections because they had sent the bill to the old address and i wasn't receiving it. During COVID we couldn't pay this month because I received a large pay cut do to insurance premiums. I called asking for help or an extension. They told me they would still be shutting off my service, but as soon as that happens I am to call and they will reestablish service and charge me reconnection fees!!! How very kind of them to treat customers they have had for over 10 years that pay their bill on time. read more

The WORST company I have ever done business with! They deserve zero stars and if I wasn't in the middle of taking care of my father on his death bed I would be reporting them to the BBB! Switch to ATT as fast as you can people!!!! Do not do business with this horrible company! read more

Suddenlink sucks. If there was any other provider worth switching to we would. If you call the 800 number wait times are from 25 to 60 plus minutes. Staff in the local office are rude and not customer service orientated. Sad, when your the only one, you can treat your customers like "s--t" and get away with it. read more

This service is worse than before. Wi fi still interrupted, and paid content not delivered. What are options? All of Mc Kinleyville dealing with same issues. No response from company. read more

Horrible customer service! They were supposed to send someone out a few weeks ago...no show and haven't heard back!

Does Suddenlink not want our business or do they not want to get paid?!?! Granted, I was paying my bill late, but that means I have to: go to the bank to get cash?! Then, go to Suddenlink office?! After spending Over Half An Hour on the phone?! read more

GOING ON 2.55 months of problems now, 8-16-21 they replace the box again. now i have a total new problem. picture and /or sound stops. this time it will only take a week to get some one out, i asked them to send whole new set up. we will see. ( if i was a new install someone would be there Sat. or if i up grade service) read more

The worst customer service experience I have ever had. They didn't have my correct address, even though they came in my home and set up my internet (???!!?!!) so I never received a bill. After calling them to figure out why I hadn't received a bill, they said it was my fault for having incorrect information and that I was in the wrong. They still charged me late fees even though I never received a notification of my bill. The "supervisor", and I use the term very loosely, told me that I was being unprofessional and proceeded to read off a script instead of listening to what I was saying. There's a reason this worthless company is only in Low income areas. Garbage internet service and terrible customer service. 0/5. read more

If I could give zero stars, you bet I would! We've been struggling with slow speeds, intermittent service, and hellacious wait times when trying to deal with a problem for too many years. We got sick of the cable channels not being active conveniently when our shows would record, so we ditched that cord a few years ago. I've spent 5 hours on the phone with tech support in the last two days, and conveniently the tech who was supposed to be here today didn't show up...nor did he call! What the hell?? You don't have the decency to call when someone drops their entire day to waste waiting on you?? I could have been doing my online assignments somewhere else in that time! Thanks for wasting my time, over and over and OVER AGAIN! Customer service is severely lacking, already evidenced by a no-show and no phone call, but the tech support service is even worse! Fake apologies, escalating an already upset customer to the point of madness, and not even making an excuse for the lack of communications. I am so livid I could take the modem and throw it at the next tech I see to prove a point. Suddenlink Communications? My ass, change your name to Slowestlink Liars! read more

If you read a good review about these clowns it's likely from a Suddenstink employee. Most of us don't have any other option. But if you do have another option besides this company, I suggest you go with it. They will charge you an extra $10 per year every year. That's an $120 extra per year. After five years you will be paying an extra $600 dollars for the same cable every year. Don't get scammed if you can avoid it. read more

Weak customer service. Steep service fees to test / pick up / explain there's nothing wrong. Replaced equipment myself. Closed account as soon as I could. read more

Made an appointment a week ago to get service. Tech was supposed to show up between 1 & 5. No tech. Called at 5:30 Agent said the tech was still going to show up & was running late. Okay I can understand that. Called again at 7. Tech still hasn't shown up. I get told had I called by 3 pm they could've sent another tech. At 3 I didn't know the tech wasn't going to show up. If I had a better option for internet I wouldn't deal with these clowns. Now I get to wait around on Tuesday for the tech to possibly show up. It's completely unacceptable the way these clowns treat their customers or potential customers. read more

Some of the worst customer service I had ever experienced in my entire life. I kept gettint contradictory answers from different representatives and the automated system shut my wifi and tv picture down for 15 minutes for absolutely no reason when I was simply trying to talk with a real person on the phone. read more

Here is an issue that has not previously been addressed. The "new" set top boxes require extra energy. Mine get quite hot. Multiply this by millions of customers, and you get Megawatts of wasted energy usage. That you (and me), the customer, have to pay for. My televisions performed just fine, without this "new" digital interface. And just for the record, only one of my "new" set top boxes works. But poorly. Losses sync multiple times a day. My only lament in writing this review is that I am not allowed to give negative stars! read more

Our service both cable and internet are always going out. The cable freezes and cuts out. We always have to reset our wifi and Tivo boxes. And now that they went digital half our channels are gone and the rest are all messed up. read more

Suddenlink is horrible with incompetent technicians and customer service reps. I have only had service since late April and if there were any other options, I would cancel and switch immediately. First off, hey are so overpriced for their service and channel line-up and on demand options, what a joke! Compared to Comcast, this company is so outdated. Started off with basic internet and decided to bundle and add cable. Sales rep sold me a package over the phone of 300+ channels, turns off they were mostly duplicate channels in HD. First off, it's almost 2018! All channels should be HD, shouldn't be a selling point and used to swindle customers. Paid an extra $20 a month to get a few channels we actually watched like Disney Jr. The OnDemand options are a joke as well. Seriously, $13 subscription for Netflix is better than the options at Suddenlink. Save your money! Cable box would turn off constantly and take up to 2 hours to reboot and then another 15 minutes for the channel guide to start up, totally ridiculous for price. I decided to cancel the cable. I realized today that my bill is still reflecting the cable/internet bundle and I suddenly owe MORE than normal. Called customer service. Literally, the tech told me I had charges but he couldn't see what they were because they were still generating.. when asked when they would generate and be able to be explained, he said he didn't know. He kept trying to break down my normal bundle price which I know. I paid it monthly..... I suddenly owe $510 without an explanation! I spoke with the rep for 30 min with no answers. I asked if I didn't pay it, would my service be turned off and then charged a restoration fee? He said yes technically! It's almost comical how ridiculously incompetent this company is. I'm awaiting a phone call management. Unless bill is rectified immediately, I will be canceling and reporting to BBB read more

Unfortunately its one of the only options in the area besides satellite tv where i live and they use that to overprice all their tv and internet options. read more

Terrible company. Above ground service where I live, trees and vines all over the lines. Can't talk to a human. Slow internet. No upgrades in sight. read more