I ran out of gas and left my gas cap key home, which is 100 miles away (grabbed the wrong set of…read morekeys as I rushed out). Three hours later, none of the locksmiths that my road-side-service contacted would come to help until they finally reached Christy, who was done for the day and replied: "I can't leave this woman stranded in this three-digit-degree weather." What more can say... she is my hero. Thank you, Christy! PS: I bought a thank you card (I'm old school), but I'm unsure of the mailing address. Let's see if she receives it.

Super professional - Super fast. They solved frustrating…read moresituation with an easy resolution!

Super fast work at a reasonable price. The locksmith arrived within stated time and was very polite…read moreand left no mess. Highly recommended.

Amazing service. The technician arrive on time and made me a new car key and also cut the key…read moreinside. Very recommended if you need car keys for your car.

Tim is a master at his trade. You don't want anyone else! He replaced all our door hardware with…read moreelectronic locks. They are so easy to use!

First time ever using a locksmith! Professional, quick response and knowledgeable. highly recommend…read morethem. I was even able to get a replacement programmed key for my car.

My wallet was stolen over the Fourth of July weekend with my house key and car key attached to it,…read moreso I'd already spent a couple of days replacing cards and trying to figure everything out. Then, a few days later, I somehow managed to lock my only remaining car key inside my car. I honestly wanted to crawl into a hole. I called Alcatraz Locksmith and spoke with Todd. I explained what had happened, and he immediately said he'd get someone out to help. Craig arrived quickly, got my car unlocked without any damage, and since he was already there, he replaced the locks on my house so I didn't have to worry about whoever had my stolen keys. Being able to take care of everything in one visit was such a relief. The work was excellent, but what I'll remember most is how Todd and Craig treated me. After the week I'd had, I was embarrassed enough already. Neither of them made me feel stupid for locking my key in the car. They were friendly, reassuring, and made a stressful situation so much easier to deal with. Craig also mentioned they can help me get a second key fob made, which I'll definitely be doing. After this week, I've learned my lesson. If I ever need a locksmith again, Alcatraz Locksmith will be my first call.

Sadly the operatives of this company have proven to be poor in their service, leading to damage to…read morevehicles. The owner Todd is belligerent when these shortcomings are bought to his attention.

quick and efficient with duplicating keys! I recommend them for any locksmith work you might need.read more

Great service every time I need a key or assistance. Very quick and convenient. Highly recommend if…read moreyou are in central phoenix in need of a lock smith

Impeccable service. UNBELIEVABLY competitive rates. Knowledgeable, timely, friendly. Everything you…read morewould hope for let alone expect. No answering service waiting on a call back with commensurate up charges. Answered the phone late in the evening and was ready to go at a moments notice. 100% recommend!!!

Contacted Mario because he had amazing reviews. Was trying to do something nice for my husband and…read moreget him a new key because the old one couldn't hook onto a key ring. Seemed incredibly knowledgeable on the service. He couldn't get his new key to turn over the engine, so I said "well I tried no biggie, I'll just use the old key." Then some how my original key didn't work now. He kept trying to turn over the engine with his key and my original key with no luck unfortunately. Asked him if could call over another locksmith and he responded with, "they are going to do the same thing I did". I was trying to keep the faith and not become stressed because I had 2 dogs in the vehicle and it's 98 plus degrees outside and had to pick up my daughter in the next hour. 1 hour turns to 2 hours. He must have tried to turnover the engine well over 20 times. He disconnects the battery, pulls the fuel pump off to get to the relay box, trying to diagnose the issue with the keys. which was never reattached by the way.He eventually called his buddy who also a locksmith and said he will be here in the next 25 minutes. He said I have to grab an extension for him real quick. So he left to grab that, another 30 minutes pass. Have to ask my husband to leave work early to pick up our daughter and now I am crying waiting for him and his buddy. My dog starts throwing up ALL over the interior of truck. My brother in law shows up with a jumper box jic. Mainly to console me because I'm over heated, sunburned, and my dogs are obviously suffering from heat exhaustion. Eventually they show up. They had to jump start my truck with our own cables. His locksmith fixed the problem in under 15 minutes, I was so thrilled. I thought he would offer a discount given the situation, but no. Full price, but I'm just like whatever no biggie, keys work at least . I get in the truck to drive away and noticeably aware that it's struggling to turn over like the battery is completely drained. Made it home. The next morning at 5:30 I hear my husband trying to get the truck to start. I come out and it finally started. He got out of work and called me said I'm gonna have to get a jump, truck won't start. I leave early for work to get him a jump. Starts up, he drives to autozone gets a new battery which was 219.00. Gets home notices the engine is smoking, pops the hood the alternator is trying to catch fire. Eventually the car doesn't even turn on, no lights nothing. Now I have to get a tow to a mechanic on an f250 super duty. This truck was at the shop and got serviced a week before , with NO problems at all. Honestly we have all the documents from the mechanic showing so. I informed him of the situation in hopes that we could come up with a solution because it obviously stemmed from the whole incident. He ghosted me. Below I will add our conversation because I am not lying. I know he or anyone would be upset if this happened to their wife or daughter. Just use a licensed locksmith so you are protected. Yes he has 5 stars and over 273 reviews, but be cautious because it happen to you as well.

ROC license is expired. Don't hire him…read more won't answer your phone either or respond at all.

Mr Bill and his warrenty is horrible He claims on his…read morereceipt 1 year warrenty, mine was in the year. When my garage door was not properly installed causing it to fall. When called he came to fix it enough to close and open garage door but the door was damaged. He charged me $450 then he stated he would have the new panel in a week. Its now been two months. I have called and texted him and the first time he said a week out for the panel. When that week came he blocked my number now I have a damaged garage door still under warrenty and a no show. His business is bad and he is a con artist I would not recommend him or his business at all.

Cut some fresh cut keys for my Land Rover discovery 2 today! Thank you to Mordy for the quick work…read moreand great service. Will absolutely be recommending your services in the future!!!

Owner Changed the price of home visit when come to house and said it was my fault and I didn't…read morelisten would not recommend.