Another update. It's been another 6 months, another ~10 deliveries from ontrac from various online vendors. Lots from a vendor in Riverside, so delivery from IE to LA/The valley. The only one hiccup during this entire time, was that once they delivered the package to my downstairs neighbor by mistake (number off by one digit) but I was able to locate it by looking around. All package arrived in good condition. They handled the packages with care and lots of times delivering way earlier than I thought the item would arrive. The particular reason for me to update this today is as follow. Had an item ordered Sat and was anticipating it to be picked up Monday then delivered Tuesday (Got used to their fast delivery). Little did I know, they picked it up on Sunday and was already delivering on Monday. I was not going to be at the address on Monday. So I called their CS number and was able to get to a real person very fast. She helped me out and placed a hold for pickup notice on the item. The driver was able to bring the item back to this location and I was able to pick up the item the next morning once I saw the tracking system update that it was ready for pickup. Got to the location, talked to the nice receptionist and picked up the package with the tracking and ID. The entire interaction was seamless. I like to commend them for doing a great job on all levels of operation. This is impressive as sometimes even the bigger players have problems with this. Do I think they are perfect? No they aren't, no logistics company is, not even the major ones. But I think with my quite extensive data set of proven deliveries. I can say 100% they are on par with all other logistics companies. Don't make a judgement using those anecdotal information. Remember most people only write reviews when they have something to complain about. read more

OnTrac/LaserShip continues to be the absolute worst delivery service in my area. One star is too generous for their incredibly lazy and incompetent drivers. My packages are repeatedly left on the sidewalk. This occurred in all 4 deliveries entrusted with them this month. How is this ok? There is a sign on my unlocked access gate with instructions to leave deliveries and packages at the door. USPS, Amazon, UPS, FedEx and even Walmart, Instacart, DoorDash drivers have no issues delivering to my front door. OnTrac/LaserShip Customer Service agents are never helpful. They always assure me with every delivery that instructions are sent to the driver and that the issue has been addressed with the facility but nothing changes. read more

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Worst delivery service ever. Delivery was scheduled for Wednesday. I waited all day. I heard nothing. Waited all day Thursday. Finally received a text message that they couldn't deliver due to an incomplete address. The address was complete. I don't know what they're talking about. No way to contact them except through a chat, which takes me to a bot that doesn't understand a word I'm saying and is completely unhelpful. If they had questions about directions (which, using Apple Maps, takes one right up my driveway), they should've simply called me. I was waiting all day. I rename you OffTrac. read more

Absolutely the worst delivery company ever! They are never on time. One time they delivered a package a year late.

ONTRAC is horrible delivery service company. When I order package from EKSTER Wallets they send package through ONTRAC. Soon I know that ONTRAC I know I did not get the package on time. Exactly That's what happened today12/01/25. I was waited all day since in the morning Now I got a massage from ONTRAC my address has no access to enter the property. That is totally lie from delivery guy. my location gates are open 24 hours any time anyone come inside and deliver anything to this apartment complex. USPS, UPS, DHL FEDEX deliver all the packages why ONTRAC. These are the company have delivery to California DMV. I have that experience also. worst delivery company. Do not choose this company for your delivery needs. read more

They are the absolute worst! The door code was changed for my building. I've now had 2 deliveries sent back to the vendors because OnTrac can't get into the building. They could call me from the panel by the front door, but they don't. I have tried for days to contact OnTrac but they do not have a phone number that you can call. I've tried their chat and they say that they can't help me. All I want is to give them a new door code. Their chat said that they were connecting me with a real person, not virtual, but it's very obvious that I am chatting with a virtual assistant. They just told me that they can't change the new door code for the package that is currently being resent. That makes no sense. They said that they can change it for future deliveries. We'll see if they actually do that. If I wasn't forced to deal with them, I wouldn't. read more

I can't give a rating, they don't deserve any stars. The are lazy, they lie, they keep asking the same directions over and over. The don't answer calls. I've received messages that my delivery was attempted and it was not, I live in a community with 24 hr manned guard gate that will accept any deliveries if no one is home. The haven't even arrived at the gate anytime in the time period they are saying they did. They have asked me for directions several times, I'm on a street right off of the fwy that is actually an offramp of the fwy and they still want directions. Do they not use GPS??? read more

ZERO STARS. This is the LAST TIME I order from TireRack since they chose knowingly to use a company as horrible and unreliable as OnTrac. 3 of 4 tires delivered yesterday. For some reason the 4th was in a different truck, out for delivery ALL DAY. Never arrived. I could only "chat" with someone that assured me they escalated my case. Today, my tire is now "back at the facility" instead of being "out for delivery". Again, their "chat agent" said they would escalate. When I asked wasn't this done yesterday, they waited, never replied, and disconnected the chat. ABSOLUTELY UNACCEPTABLE AND INEXCUSABLE. read more

OnTrac - Tracking events - Couriers & Delivery Services Near Me - Sun Valley, California

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I was supposed to have a order delivered today. I have been home the whole time even in the living room watching tv. Then I get a text saying I "refused my order" and it's being sent back to see nothing they can do about it call the Sender. This is the second time this has happened and I'm convince this company is just completely lazy and doesn't even bother. I wouldn't recommend sending or receiving anything from them. read more

Terrible!! No communication. Return packages prior to reasonable problem solving. Ignore requests via useless AI "WINK" to pick up from their facility... maddening! No stars. read more

Horrible service. My product has been delayed for 2 days with no communication. Their phone numbers don't work and any communication I am able to get is through a third party so they have no information. Trying to contact them to see if I can pick it up from their sorting facility since I need this product for my workers but they are refusing. Told them yesterday If they delay it it will need to be delivered by 3 pm today or the delivery address changed to my personal address since this is a jobsite. Update: They are refusing to do either and told Home Depot to tell me to wait around? They want me to wait around for a product that probably won't even show up? read more

Terrible service no updates on my package except one that said they attempted to deliver

Horrible delivery company. I've been talking to the for 4 days through chat, email and text repeatedly telling them to deliver to the address during work day hours 8-5pm Monday-Friday. For 3 weekdays they've attempted delivery after 7 pm and now again attempted to deliver on Saturday. I don't know what to do because customer service is useless! Each time they assured me that they will communicate to the driver and each time they failed. I'm reporting them to BBB. This is insane! read more

I would rather pay triple for shipping than EVER have something go here. This is day 3 of waiting at home for my package. I left delivery instructions after the first attempt. Today I noticed that even tho they tell you to leave instructions, them calling me (the only instruction), is not guaranteed. THIS BUSINESS NEEDS AN ENIMA! HOWWWW are they still around? ZERO stars, all day every day! read more

The absolute worst shipping service I've ever encountered. If the retailer you bought something from uses this company to ship their products, you might as well cancel your order because you're not going to receive your items. read more

Major issues with a $1k package from Best Buy. Promised today. OnTrac's warehouse is 25mins away on a good day in Los Angeles traffic. It was out for delivery at 11:30 AM and nine minutes later I received a "delivery refused, sending back to shipper" message. I took the day off to stay home and I depended on receiving the item for a trip this weekend. Today through Monday are a wash. I wouldn't be surprised if their snake driver will try another day, be it today or "within one to three business days" and it will be marked delivered although never delivered and kept for themselves. I already had a bad feeling when I saw OnTrac. I should have just drove out 30mins yesterday to pick it up from Best Buy myself. What a waste. F ONTRAC! You cannot reach them by phone, their customer "service" is terrible, and you get the run around. I feel bad for Best Buy because they lost me as a customer at this point for using the worst possible delivery service ever. I should have ordered from Amazon considering I ordered items late last night and had them at 10 AM today, within 12 hours of ordering. I even checked to see if they had the Best Buy item and they did! I only went with Best Buy due to no interest for six months using PayPal. I'm so frustrated right now! read more

Urbano is the absolute best! He's been great and our regular! He caught a huge mistake by the person sending us boxes as they put a different street number on every box but because he recognized us, he was able to catch that mistake and we were able to get all of our deliveries! We are super grateful because this all goes to people in need and wildfire victims so thank you very much! read more

The only way to improve this place is by closing all of them down completely. They need to not exist. EXTREMELY UNRELIABLE / CAN'T TALK TO ANYONE / CUSTOMER SERVICE DOESN'T EXIST / LISTED PHONE NUMBERS ARE A JOKE! if you order from a company who uses this garbage delivery service, order from a company that doesn't use them. Otherwise, you won't receive your items. read more

After 3 attempts and refusing to follow directions my package got return to sender. What a shame that a delivery company can't follow simple instructions. They shouldn't be in business. read more

This is by far the worst Carrier service out there. Got next day shipping but my package never shows up. It's been at Sun valley facility for 2 days with no driver picking up my package. You try to message or get a hold of someone with no luck other than AI (Artificial Intelligence) messaging system. So frustrating don't see how any company would use them as it's terrible for business. Unfortunately I won't do business with FCP Euro because of it. read more

Every time I get an order through this company they insist on getting an access code. My call box is Unit then my apartment number. The driver never tries to access the call box. This is frustrating and I have contacted them numerous times only for it to continue doing the same thing. This company OnTrac needs to be held accountable for their customer service, as well as nonexistent ways to reach a person. read more

Horrid delivery service. No delivery updates. ZERO way to contact except for a bot. Customer service is open only until 3:00 PM Pacific. SHAME ON WALMART FOR USING THIS Service to deliver items. I spent an entire day off waiting at home for a signature delivery that never happened. Beyond frustrated and angry. read more

most of their drivers are dumb i never have issues with Fedex UPS hell even with the post office but these guys are just terrible they havent improved jack read more

horrible service. 4 straight deliveries to wrong address. customer service is lacking and phone is never answered. No accountability to horrible service read more

My package actually arriving!!! It is now 5 days late. Customer service is nonexistent.

If I could give zero stars it would be ideal!!!! I'm barred from working because of one item I'm expecting, which was supposed to take 2 days only. All was well with the tracking, early today it read my item would arrive by 7pm today, showed package at a facility about an hour away from me, but I guess their dam driver was too lazy to make it, as it now shows at a facility not even 10 MINUTES away from me and I've gotten a notice that says it's DELAYED UNTIL FRIGGIN SATURDAY!!! That's some bull right there!!! Does not surprise me from OnTrac, it's never EVER been a good experience and it's never been on time. Please change your name to OFFTRAC because it's the only name that describes accurately how you operate. read more

Service has been satisfactory in the past. Unfortunately last night the drivers idea of delivering to my porch was actually in the middle of my front yard some 15' from my door read more

How do I hate thee, let me count the ways. 1. Throws packages with glass bottles over high fence, too lazy or stupid to get into building complex. 2. Makes up lies such as "person at address refused package" when no one attempted to deliver it because too lazy or stupid to get into building complex. 3. Leaves package at wrong address, I guess this is just stupid, not lazy. 4. ZERO customer service. Zip, nada,none. And speaking of zero, that is how many stars they deserve. Or maybe negative 10 stars. Wow, didn't realize just how much I despise them. I am always shocked on the rare occasion when a package shipped via OnTrac actually makes it to my doorstep. People please tell companies that use OnTrac that you will not buy from them if they continue to ship to you via OnTrac. Paying customers deserve a real shipping service with drivers who have integrity (& brains) and with full customer service. read more

The customer service number simply disconnects you, there is no way to control the delivery of YOUR merchandise, and the drivers are simply the worst. The drivers don't follow the instructions you provide through the site, and leave your packages in the middle of walkways and other conspicuous rather than taking the extra second to place the package in an inconspicuous spot. read more

Off Trac or Way Off Trac or Way Way Off Trac should be what this delivery service is called. Expecting a shipment from Walmart, but it is Very late. When I read the On Trac tracking notes, it states that my delivery is on their truck to be, "Delivered in Camarillo, CA," but the next entry, just 8 minutes later reads, "Sun Valley - Attempted Delivery - Package Refused by Customer." No other delivery service had to "Attempt" a delivery. I do not have a gate nor do I have a dog. Everyone else just leaves it at my front door. If they are trying to deliver my delivery in Sun Valley, instead of Camarillo, they will not find my address there. I. am. in. Camarillo. Walmart should know better than to use this delivery service! read more

Day 24 and still no package...was delivered to their facility on Dec 7th...filed a complaint with the federal trade commission and better business bureau. This place needs to be shut down...anyone want to file a class action lawsuit hit me up. Submitted several emails and no response. read more

OnTrac - Delayed delivery - Couriers & Delivery Services Near Me - Sun Valley, California

This company COMPLETELY sucks! Stated package delivered w/signature... No package and no way I signed so either stolen by employee or left at wrong address and employee LIED!!! Not reachable by phone, no email, text provided NO help! Do not use this company! read more

They lie about trying to deliver packages. Said they tried to deliver and business was closed. I was at my house. All day. No one came by.

This company is the worst delivery service ever known to mankind. They have failed to deliver my package for 2 weeks. There customer service is all done by texting. probably AI chatbot! I left clear instructions that they need to call the number I provided to be let in the building. I even taped a note on the front door of the building. I guess reading is not fundamental for their drivers! After 2 weeks of this they still cannot tell me when the package will be delivered. They told me I could track it!! Thanks Einstein!!!! read more

So sad & frustrating when delivery service drives steal packages... I order a $200 dollar package from Sephora( not my first time ) and I had already had a bad feeling since previously they left my package outside my apartment gate??? In the worst neighborhood! Like could you not wait 3-5 minutes ? Anyways this time around I wanted to make sure no one was stealing out packages so I asked out neighbors for across the street for their ring door bell ( I have one too ) and it CLEARLY SHOWS AND MAN AND WOMEN IN THE PERSONAL CAR PLACING THE PACKAGE DOWN DOING SOMETHING ON THEIR PHONE PROCEEDING TO PICK UP THE PACKAGE AND DRIVE AWAY. How stupid could you be ? I would love to blast the photos on here but unlike some people I can respect other's privacy. DISGUSTING EMPLOYEES! It's embarrassing next time I'll pick up my packages myself since people are broke and can't mange a simple job! ONE SUGGESTION! Call before hand and ask to pick up package at facility or they'll send you a bs email about how they'll get back to you but really don't. SEND THIS TO YOUR EMPLOYEES AND PAY THEM MORE SINCE THEYRE SO BROKE THEY HAVE TO STEAL !!!!!!!!!!!!!!!!!!!!!!! Actually ridiculous grow tf up read more

OnTrac - " MAIN LOBBY / RECEPTION " is crazy I don't even have a main lobby - Couriers & Delivery Services Near Me - Sun Valley, California

I got an alert that my delivery was here today opened up my door nothing was out there. I went walking around the apartment building and I found my package in front of the wrong door. I guess their drivers don't know how to read giant numbers that are on the wall right outside the door to each apartment read more

Horrible. I've always had packages go missing when stores use OnTrac. It would say delivered and I would check and nothing. This is with different stores I've purchased online and the only common denominator is OnTrac. read more

Worst delivery company. Not sure how they're still around. As a plumbing company owner, I order a lot of tools and other stuff from Home Depot, and for the life of me I can't understand why Home Depot uses these incompetent company as their delivery system . I've almost never have gotten the items in time. I have gave them my gate code, because some packages got stollen after they left it on the sidewalk! And they still deliver to the sidewalk like morons! And god forbid your package is stolen, their response is "well our record show that it was delivered - nothing we can do, contact the seller" like wtf is the seller going to do? read more

Ones they miss one attempt , you must pick up your packages !!! They play 2 much this ppl.

The WORST!!!!! For almost a year now I've been trying to have my packages delivered in front of my house entrance without success. Unfortunately Chewy uses that service and I wish they would change. However, Chewy even places a note on the address label where to deliver and it still does not happen. Very, very ignorant . Like so many said, if possible, I would leave a zero or negative star. Ruth read more