Super helpful cashier! Helped me adjust my online order and put in two togo orders:) thankful for people like that, who go the extra mile and make every effort to provide the best service! read more

Ono Hawaiian BBQ - Front - Barbeque Near Me - Upland, California

I use to love coming here but lately the meat is so fatty. I paid over $20 for a kalbi short rib combo (mind you it doesn't come with a drink). The ribs were filled with fat I had to eat around it and ended up eating just my macaroni and rice. The staff needs training in customer service. Ono Hawaiian , do better!! Meat is not worth the price you charge. read more

Ono Hawaiian BBQ - Kalbi Short Ribs - Barbeque Near Me - Upland, California

It was a busy place . The food were good it was one of my favorite bbq to go place if in a rushed. Overall it was ok. read more

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I've been here multiple times and it is usually great! Decided to eat here tonight and we all got food poisoning from the macaroni salad.

Not so good experience on 5/10 our plates has straight fat on the beef portion and the chicken was fatty more than ever. Not a good experience today especially for a mother's day meal. We usually love this location, read more

Great food!! Ordered Island fire chicken tonight! We always order it well done. It was cooked with perfection! The best we've ever had there! We will be back!Thank you! read more

Ohana means family....this took me right back to my Hawaiian vacation, the katsu, the spam, the rice , ALL of it. Cooked to absolute perfection. Even the art on the walls; it evoked a feeling so tropical, so exotic that I will have no choice but to become a regular here. So happy I found this hidden gem. And once again , Obama means family!! read more

Party of 4 with 2 adults and 2 kids went to Ono Hawaiian BBQ for dinner. This Ono Hawaiian BBQ location is modern, and seems more recently renovated. You order everything at counter, for to go orders use app. We order Hawaii BBQ mix and Seafood Mix. Wife and daughter like seafood mix, and I like bbq meat. Great size for box and lots of meats and seafood. Plenty of rice in each box and we order one fountain drink. It's not as water down as other fast food chains. I can still taste soda. This location is newer. Order making speed is efficient, food taste is more 3.5ish. I like the decor and vibe. It's similar to one at Monterey Park. Will be back to try more Hawaiian BBQ! read more

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The food was great as always. the vibe was also great. but what really stood out was Ricky's services. he had patience and really helped out with explaining what was in the dish i ordered. big shout out to that kid Ricky read more

Stopped by on Sunday, 10/02/23. Ordered the following to-go: - 1 #1 Hawaiian BBQ Chicken = $11.79 - 1 #2 Chicken Katsu = $11.79 - 1 #90 Fresh Mix Salad = $8.49 + with Chicken Katsu ($2.50) SUBTOTAL = $34.57 TAX = $2.68 OVERALL TOTAL = $37.25 Soooo good! While I was waiting for my order inside, it was extremely hot and humid. You can also grab free teriyaki and katsu sauce and can take home as much as you want - this tastes really good on steamed veggies FYI. Overall 3/5. read more

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Good food, consistent, clean environment. I recommend ordering ahead as it can be a bit slow. Overall very good

The food is good here and I've been here a few times, but was disappointed to find this hard piece of something in my macaroni during my most recent visit. read more

Ono Hawaiian BBQ - Barbeque Near Me - Upland, California

Space is pretty solid. It's great for Hawaiian food, but I'm not the biggest fan of their Poke. You definitely get a good amount of food for the price. I'd recommend avoiding the fried options in this area. The mac salad is hands down the best item on the menu. read more

I have not eaten at this fast food place in a couple of years, so I thought it might be fun to try again. Nope!! Ordered the lunch plate of Katsu chicken. Came with white rice, macaroni salad & steamed veggies. None of it had any flavor!! Good portions, but not even the Katsu sauce helped with adding flavor!! $14.00 wasted!! . The servers were friendly, but I waited 19 minutes for this disappointment! Save your money & go elsewhere. read more

Ono Hawaiian BBQ - Chicken Katsu plate - Barbeque Near Me - Upland, California

Went in 10/23 and they were pretty busy, but I would give customer service 10/5 STARS! Standouts were shift Leader Nia and cashier Monica. Nia was very kind, PATIENT,& informative with me and helped me get what I wanted. Monica was super friendly with the loveliest smile!! I've been to other Ono's, but these ladies really make me want to come to this location often! Food was excellent, like other locations! I love their Mac salad!!!! So yummy! Dining room is huge and kept pretty clean despite how busy they were! Would definitely come back! !! read more

Food is always on point. Service is very friendly, especially this last time that I ordered catering dishes. Guests were pleased yummm read more

Simple but tasty .... I die for the ribs and white rice super sweet girls at the register super helpful and the cooks make it perfection ever time read more

My shrimp were soggy and not cooked all the way the guy at the counter was very rude !!!!! I don't think I'll be ever coming back for a 25.09 lunch I had to throw it away !!! I was on break to grab a bite to eat that wasn't worth eating got to the bathroom just in time Don't go here nasty place rude customer service !!! For some one making 20.00 an hour they need to be nicer cause the girl was also as bad as!!!! And for the pie not worth it read more

I used to like go there to eat on my break i'm a truck driver but they cooked the chicken and beef and they let it sit for a while and when you get your order chicken and beef not fresh it's better if a customer wait an extra five minutes then give us the food like that please make it happen read more

My favorite place to pick up spam musubi. I always get a 2pc with a side of teriyaki sauce. read more

Ono Hawaiian BBQ - Spam Musubi (2 pcs) - Barbeque Near Me - Upland, California

The service was good. The place was clean. But my food was cold. I got the Katsu chicken with the macaroni and rice and veggies. The only thing that was good was the macaroni salad. read more

One of my favorite go to places to stop by for lunch.. This location is always clean and the staff here are always helpful..I always order Hawaiian BBQ Mix with extra macaroni salad the salad is so good and the Kalbi Short Ribs are tender and good and my other favorite dish is the Island Fire Chicken it's sweet and spicy the Teriyaki Chicken is good also... read more

Ono Hawaiian BBQ - Hawaiian BBQ for dinner - Barbeque Near Me - Upland, California

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Been there a couple of times already. Some of the girls at the front are very nice, but while I was there one of them who looked like a manager, She was a bigger girl was absolutly rude disrespectful. Her name tag either said Mia or Nia. I can over hear her talking about another coworker, who Im assuming were not there. She gave off a very over powering vibe. She was rude to her coworkers that were there , so Im assuming shes a manager or something. When you treat your coworkers bad it makes the whole place BAD. Food was good, but a little sloppy and soda fountain was sticky. read more

First time trying out Ono Hawaiian, went with Chicken Katsu and Grilled Chicken. Meal came with rice and salad on the side. Make sure to grab the sauces available for Chicken Katsu. Did not eat inside but they do have tables available. For the price and portion size, it might be on the upper end. The rice wasn't fully stacked, and salad was average. If you have an empty belly you might need additional items to fulfill your appetite. read more

Found a bolt in my food! Bathrooms were really gross The katsu chicken was really good, so I'll rate it a 2 read more

Ono Hawaiian BBQ - Found a bolt in my rice - Barbeque Near Me - Upland, California

Love going there. Food is always good. Prices are perfect for any budget. There are tons of options. Friendly staff work there. It's a fast food type location so ambiance isn't much to be said for. It's really more a quick come in and go place. Either way love it and will keep going back. read more

Food is good. Service was fast. The online ordering option is awesome and convenient.

Horrible customer service from Staff! Jessica Valencia is extremely RUDE to customers and has a I can say and do whatever I want, argumentative attitude! I went back to take my chicken due to it looking and tasting expired! She said there was nothing she could do about it and then went to count the pieces left on the plate... Insisted I should it brought it back before touching it! How am I supposed to see for myself that it's taste and look is off if I just look at the chicken? It's breaded chicken!!!! Her job was to humbly apologize for the disgusting chicken she served me and just replace the order with fresh chicken PERIOD THE END. I MEAN MOST PEOPLE WON'T JUST STOP EATING THEIR FOOD TO GET UP GO INSIDE TELL THEM SOMETHING'S WRONG UNLESS THERE'S SOMETHING WRONG!!!! read more

Had an issue with and order on 10/10 at 8pm where I had raw meat in my order later finding out it was spam but I still didn't feel comfortable eating it so I went back to get it replaced the manger did amazing job of handling the situation and was super sweet and went above and beyond my expectations. He is probably the only reason I would go back there. The two cashiers behind the counter were another story they proceeded to laugh and make fun of my situation loud enough for me to hear and make jokes and ridicule me for no reason at all. The cashiers looked like a short young blonde lady and another lady with black hair and glasses. They spent the whole time I was waiting for the order to make fun of me. Idk why they decided that was the proper thing to do but I think management should definitely talk to them and get them to do some type of course on customer service. Decent food but customer service is terrible (excluding the amazing manager I dealt with) read more

honestly everything here is pretty good. My only wish is that they allowed more flexibility in ordering and substituting. Love the fire island chicken and bbq beef. read more

I come here sometimes have had good food but yesterday when I went there I had a bad experience with the food the chicken was under cooked and pink. Stopped eating it after I notice it to scared I would get salmonella. read more

Ono Hawaiian BBQ - Hawaiian BBQ Chicken - Barbeque Near Me - Upland, California

Negative review based on food handling from cashier and cooks. Cashiers take your cards, pull up and poke at face mask many times . Service other customers proceed to take their cards. Grab food containers, drinks, and forks that are not individually wrapped just exposed in a big box with same gloves they have been servicing everyone. Those gloves are contaminated the minute you touch a surface, cards, your face mask. Cook you see in the picture with it under his nose as they prep our food. This is nasty and gross those gloves don't do nothing to protect paying customers. Especially when they are touching their clothing and everything else, including their own face masks. No point in the glass in front to give false sense of security that you guys are keeping food contaminated free!! You need to stay away from food if your touching peoples cards and everting in sight read more

Ono Hawaiian BBQ - Cook with mask under his nose what good is this if he is breathing on my food??? - Barbeque Near Me - Upland, California

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Displays rocks I love their barbecue mix is chicken beef and the ribs always hot. Always delicious. I'll come here once a week. Place is always clean. Great customer service order is always right even if you change it up on them. read more

Good value and consistent product!!! If you're ordering on YELP for delivery, make sure to attach notes if you need ANYTHING changed!!!

Good food, nice service and cool place to sit down and enjoy your order. Air conditioning and nice seats.

Ono is always been expensive but it's always been pretty good . Can't complain. The spam masubi should of been cooked more. Raw spam is not the business . The place is kept up nicely read more

Horrible, Horrible, Horrible ... Customer Service ... check this out ! A Family of 5 walk into Hawaiian Ono at 8:50 ... after an evening of celebrating a Graduation, good times, ... the Fam wants the Ono We place our order, get our drinks, and sit down ready to get down on some Islander eats In comes the Antagonist of our Story the Green haired Grinch of Hawaiian Ono, Monique Pina, the so called Manager of the establishment. After sitting down, She rudely tells us that we can not eat at the restaurant and that we will have to take our food to go ... then she proceeds to walk away.... And just like that she dropped her Pina Grenades on our Fam Shelled Shocked, I get up and kindly walk over to the counter and politely ask if our family could stay past the close and eat our meal ... since we live 40 min away Most establishments would allow this ... it's customer service 101 ... it's the basic tenets In Happy Customer Ville... nope not from the Green Haired Pina face, Monique Pina Pina Face proceeds to argue with me that they're closing and that they need to clean up ... and they won't make any exceptions I plead my case, I then ask why did they take our order then or why they did not let's us know we could not eat at the restaurant ... still no empathy... I ask for my money back, I get it back and as I walk out she proceeds to mock me, I guess I'm just another victim in her cruel game of crushing the heart and soul of a hungry family. The Take Away ... Beware of the Customer Service from the Green haired, Pina Face, Monique Pina ... she will kick your Ass out, with Vigor and No remorse Never Going back!!!! read more

I went to order food at 8:10 and took it home . I found a large HAiR in my food. In the rice . I was number 230

The ONLY Ono location I will visit, everything they do at this location is better than others, the food tastes better, the service is better, there's ample parking and a sister location Ahipoki next door if you aren't feeling BBQ. I've worked for the ono company before and I can say without a doubt, out of all the 25+ locations in SoCal I've tried. The mountain location is the best. Hands down 10/10! My Hawaiian grandmother is proud. read more

It was nearly $12 for a plate. The Way they served my plate was unbelievable, they served me like double rice , a tiny scoop of macaroni salad. 2nd, disappointing thing and very lazy in chopping my teriyaki chicken that was also a measly amount ; considering I paid nearly $12 for this plate. What a waste of money. I will never go to this location. The staff was also not very friendly , except for the American boy taking orders, he seemed kind. read more