Great place to get lost at. Lots of options so be sure of what you want so no one can change your…read moremind. I was able to work the deal over the phone which was nice because no one wants to sit in a dealership all day. 4/5 stars due to the gap in communication with the staff and my front fenders are loose. They shouldn't move (the back ones are sturdy). I'm waiting on a call back to schedule something so they can take look since the techs were off the day I went to pick the truck up. Just check things like that before you pull off. We shouldn't have to because the job should be done right but I have to remember, we're all human. Things happen! I'll definitely purchase from them again.

lifted trucks personnel were very helpful in the selection of the truck I purchased and were great…read morethroughout the whole process. thanks for your assistance Johnathan , primo, and Robert. I have enjoyed my truck.

First impressions were disappointing. I called on 4/6/2021 to get a quote on a regear and TrueTrac…read moreLSD install for a Jeep Wrangler (not a small $ estimate). Person answering the phone took down my contact info and said they would get back to me. Guess I wasn't important enough as I never received a call back. Or was it they weren't comfortable with installing gears? I'll never know since I moved on to 4Wheel Parts where they apparently value my business more...

This is the only Suzuki service provider remaining in the DFW Metroplex. They are an amazing…read morefacility- large, but good personal attention. I highly recommend.

Great place. Asks…read morefor Tyge or Heiser. - I trust those guys. General staff is good and clean place.

Matt, our salesperson, was fantastic. He was personable, professional, transparent, and easy to…read morework with throughout the entire process. The service team also deserves recognition. We had a due bill for a few items after the sale, and they did an outstanding job. The work was completed efficiently, and the car looks even better than when we purchased it. The sales experience itself was more mixed. We came in with a very clear objective: we had a firm budget and were focused solely on the out-the-door price. We communicated that from the beginning and were consistent throughout the process. The initial numbers presented were nearly $2,000 higher than our target, so naturally there was some negotiation. What surprised me was a comment from the sales manager that seemed to place blame on us for the price we were offering. Our negotiation was respectful and non-confrontational, and Matt handled everything professionally. The sales manager's response felt unnecessary, especially given how clearly we had communicated our goals. It came across as petty and out of touch with the tone of the conversation. Ironically, we ultimately agreed to a price that was about $350 higher than our original target. Despite being heavily involved in the negotiation, the sales manager never came over afterward to shake our hands, thank us for our business, or help close the experience on a positive note. For me, the car-buying experience is about more than the final number. It's about how customers are treated throughout the process. Matt understood that. The service team understood that. Unfortunately, the sales manager missed the mark. That said, we're happy with the vehicle and appreciate the efforts of everyone who helped after the sale. Matt: thank you for your professionalism and genuine desire to help customers. 5 stars Service team: thank you for the excellent work and efficient follow-through. 5 stars Sales manager: I appreciate the hustle, but a little more self-awareness and customer focus would have gone a long way. 2 Stars

Man I gotta tell ya having my vehicles serviced at this location in Allen Tx is always a blessing!!…read moreFrom the time I pull up with no reservations the crew immediately goes in to action like I'm a professional driver on Indi 500 race track..team checks me in cars up cars down quick quality service don't pay my bill and I'm back on the road safe and rolling again!!! O and the service guy Ray Gay is as usual MORE than professional, gives loads of help preventive care advice and always a happy go lucky dude. Thanks Brakes Plus!! Lo D!

Asked for oil change and tire rotation. I was the very first customer today. My truck was in the…read moreshop at 8am sharp. They lifted it up and left it in the air for an hour before performing 15 minute tire rotation. After that they took a coffee break for 20 minutes and decided to start oil change. Worst place I have worked with. Seeing an oil change and tire rotation should be done within 30 minutes. Would not recommend this place to anyone.

With how fragile the paint on these cars is I'd think they wouldn't use the hood/fender of the car…read moreas a table for their clip boards every time I take it in for service. I've already had to buff several scuffs out of the paint from this.

I had a great experience purchasing my Mercedes! Ramyar helped me with the sales process and was…read moreamazing from beginning to end. He was professional, helpful, patient, and made the whole experience very easy and enjoyable. Rod helped me with the finance process and was also great to work with. He explained everything clearly, answered all of my questions, and made the financing process smooth and stress-free. I really appreciate both Ramyar and Rod for making my experience such a positive one. I absolutely love my Mercedes and would definitely recommend them!

I'll tell you what... buying a car is usually something I brace myself for. I'd rather sit in a…read morehot room with a warm drink. But working with James Yowell at Audi McKinney (Sewell) was the complete opposite--it was genuinely a great experience. From the start, James made the process easy for me, my wife, and my son. He was patient, professional, and took the time to make sure we felt comfortable every step of the way. No pressure, no confusion--just straightforward answers and a focus on making sure we got exactly what we wanted. James dealt mostly with my wife, but his patience and kind attitude went a long way. We ended up purchasing an Audi S5 Sportback for my wife, and she absolutely loves it. James made what could have been a stressful day feel smooth, simple, and even enjoyable. His attention to detail and willingness to go the extra mile made the entire buying experience a pleasure. If you're in the market for an Audi, or even something else since they sell used cars too, I can't recommend James and the Sewell team in McKinney highly enough. They truly deliver the kind of service you hope for when making such an important purchase.

After being a bit disappointed with another Audi dealership (not a Sewell one), I decided to give…read moreAudi McKinney a try. I was having an odd issue with my car -- and it wasn't fixed like the other dealership said it was. Because I couldn't wait 3+ weeks for a loaner car from the other dealership, I came here. I didn't realize that Sewell has more loaner cars than all other area Audi dealers combined (I think I got that right...). They hooked me up ASAP with a loaner, and had my car for a week. They were thorough and patient, and found the issue -- and fixed it for me. A couple weeks later I came back to have them do my annual state inspection as well. Manny and Michael were both great to work with. This dealership has complimentary WiFi and water, separate enclosed kids' rooms, and enclosed areas to talk/work with your assigned associate. You can make appointments online--or not. Up to you. Highly recommend Audi McKinney to care for your German machine!

Mark up front was extremely helpful and very polite. I watched him handle two customers before me…read moreand was really impressed with how well he spoke to them. He seems to genuinely care. He walked out with me and had a look at a screw in my tire and when I asked him to help me remove it to see if it had fully punctured he didn't hesitate and went in and grabbed some tools. Thank you Mark!

Very good customer service. Friendly, helpful and quick! Squeezed me in promptly on a Saturday…read moreafternoon.

Amazing place!!!!! Amazing people !! Easy to work with !!! Literally got approved and got help…read morefinding my car !!! No hassle!! Didn't talk to a single dealership lousy sales guy who wants to take my money ...0 money down !!! I TRUST THE BANK !!! Made me feel comfortable about getting a vehicle

1/5 I absolutely do…read morenot recommend Fair Lease based on my experience. The entire process was frustrating, unclear, and incredibly unprofessional. The leasing agent I worked with was honestly one of the least communicative people I have ever dealt with. I would respond to her emails or messages and then wait DAYS to receive a response. When I finally did hear back, I still couldn't get clear answers about the actual terms of the approval. I was told that my application had been approved, then asked for a down payment. After that, I was repeatedly told that I needed "more" of a down payment, but no one would clearly explain exactly how much was required or what the actual terms of the approval were. How are you supposed to make an informed financial decision when you can't even get basic information about the deal? What made it even worse was that getting an answer to any of these questions could take days. I work in customer service, so I understand that people get busy and responses aren't always immediate. But communication is one of the most basic parts of doing business, especially when you are dealing with something as significant as financing a vehicle. There is a major difference between being busy and simply failing to communicate with a customer. The entire process felt like a waste of my time. It was poorly communicated, unnecessarily confusing, and left a very bad taste in my mouth regarding Fair Lease as a company. I genuinely hope other customers have a better experience than I did, but based on my experience, I would not recommend Fair Lease.