I called ahead of time to ask whether a banker could assist with a wire transfer and they told me…read morejust come on in. I show up at 12:10PM and was told someone was available and could assist me within minutes. I saw four different bankers pass by me, all telling me "Someone will be with me". The manager came up and told me a specific banker would assist me once she came out of a room to assist. That person never came out. 20 minutes had past, and I had no clue when I would receive help. I understand I walked in during lunch, but if you cant give me a straight answer on when I can expect service, then thats piss poor communication. I asked several times if I should have set an appointment, but was told I shouldn't have to do that. Dont bother coming here if it involves inside interaction.

Walked in my lunch time at 12:35pm to take care of my checking account, took a seat and signed in…read more Now it is 12:50pm even known there is people here no one has come and asked can I help you and there is another person waiting next to me. At 12:51pm a bank employee comes and asked us what brought us in today so I told the employee. At 1pm I decide to walk out and call the 800 number instead which I should of done the first time. Never again!!!!!!

The staff at this branch are awesome. Inga, Justin and Taylor really care and take care of you…read more They always call you by name and are super helpful. I highly recommend this branch. Joseph H.

I had an extremely frustrating experience with Frost Bank customer service. My account was suddenly…read morelocked for "fraud" with no call or warning--just completely cut off from my own money. When I called in, I spent over 45 minutes being transferred around and repeating myself. I answered all of their security questions and verified my identity, yet they still wouldn't unlock my account. Instead, they asked me to prove details about a declined Zelle--who I was sending money to, the exact amount, and even what type of business the recipient was in. That felt excessive after already confirming who I am. Then I was told my IP address didn't match, as if I'm not allowed to log in from different locations. To make matters worse, one of the reps repeatedly called me "mister," which showed a lack of professionalism and attention to detail. And this isn't the first issue I've had--when I originally opened the account, the branch couldn't even set up three debit cards correctly. I had to go back twice just to get them reissued properly. Even after all of this, they still required me to drive to a branch in person to resolve the issue. I have two business accounts with them, and after this experience, I will be closing both and moving to a bank that actually provides efficient, competent customer service. Completely disappointing.

Thank you Jovon Miller for fitting me in and making a stress hail storm / insurance check issue go…read moreaway. I appreciate your time and expertise. Top shelf service.

This Wells Fargo is open late!!! Yeah! I am so happy to find a branch that is open past regular…read morehours. I always wonder how do they think you can get to the bank if it has the same hours as you are working? ( that goes for regular stores also). I was getting scared that maybe Wells Fargo was not stable and might close down when they started closing branches in Tom Thumb stores, I was all set to change banks after 25 years. Then I saw this one and thought I will give it awhile and see what's happening, if they close this branch, then I'm gone also.

I was in this area of town and had a check to deposit so I thought I'd stop by here at this…read morelocation. You have to look around a little to find the drive thru, it's not attached to the big bank. Finally found my way in. They could use some bigger and better signage. I was waited in by a friendly man and he apologized for the long wait. I guess I was there during "shift change."

DO NOT BANK WITH PROSPERITY BANK! As a member of what is now Prosperity Bank in Richardson! Like so…read moremany were member of the original Richardson Credit Union, then Community Credit Union, then it was taken over again by unscrupulous investors that turned it into Legacy Bank! Legacy kept the membership benefits of the original credit but services and especially customer service deteriorated! Then came Prosperity Bank which prosperity is not what they have become. They removed all benefits of the credit union and is now just another worthless bank. NO CONVENIENT LOCATIONS and their customer service is nonexistent! As soon as possible we will be closing our accounts when we are able to drive 2 hours to the nearest location.

Worst bank location ever. Drive up ATM's are always down. 1 person working inside during busy…read moretimes. Unfortunately, this is the closest location for me. Recommend some other location. They should just close this one.

It's easy to see why they have the low rating my experience reinforces that to the point I felt…read morelike I was being harassed. I will be filing complaints and moving my accounts. There are too many other choices out there. Don't waste your time here.

Never thought I would enjoy going to the bank but the staff is always friendly and attentive! My…read morerelationship banker, Monica, has navigated my small business through a number of challenging transactions with ease.

Very friendly but took a little time in establishing my account at set up. Paperwork issues and…read morecommunication were key. But all in all a good experiance. Once everything was in order things went smooth.

When Costco changed from accepting AMEX to Visa or Mastercard, I decided to make the change to a…read moreBank of America credit card. It was marketed as a travel card that waived foreign transaction fees. It seemed like it would be of great use domestically as well as on international trips. Prior to the pandemic, I was able to come to this branch office to exchange cash for foreign currency, even though I didn't have a savings or checking account. I was still considered a customer here because of my BofA travel credit card. Sadly, post pandemic, this financial service center is no longer offering this service of foreign currency exchange even though their website and the BofA app both say the service is provided for credit card customers. I spoke with tellers and a bank manager at the location about this. I showed them the app. I showed them info on the website. The bank manager elevated the case to his manager and gave me the case number. I waited several days for an update, but heard nothing, so I called the local number on the business card. No answer, so I stopped by the bank to get an update. The bank manager was not in. Another employee confirmed that the "case" is just to get the language REMOVED from the website that says credit card customers can be assisted with foreign currency exchanges too. Not really the customer service that I was hoping for. On another note, I was robbed in Paris. All of my credit cards and cash were stolen on my day of arrival. I was on the train from the airport to my AirBnB when a large man literally threw himself on top of me. While I was pushing him off of me, he unzipped my purse and stole my change wallet with everything. Thankfully I still had my phone and noticed prior to getting off the train what had happened. I informed the train staff when I arrived at my station, but they simply gave me the address of the nearest police station. As soon as I got checked into my room, I started calling all of my credit cards to report them stolen. Charges were thankfully removed from all, but the BofA card was the hardest to deal with. I requested a replacement be mailed to me in Paris, but they said it would take at least 2 weeks, so it would not be available until I returned to the US. Thankfully AMEX was able to process and overnight me a new card within 24 hours to a address in Paris. My nephew, who lived in Paris at the time, loaned me some cash. I will forever be a fan of AMEX for saving me in that trip. BofA is okay, but they don't offer the customer service that one can find with other banks. After this upcoming trip, I will most likely get rid of this account because it has not served my needs.

I have been a customer for years to the Texan Credit Union. My son and I were looking for his first…read morenew car or truck. Prior to talking with dealers. I reached out to the rep for the credit union and Jason walked me through some GREAT ideas when dealing with the dealers and was able to provide my lending rates as a back up for financing. We found a car that we liked. That deal fell through. Jason told us the lending rate, ran a CARFAX reports and advised us if it would be a good purchase on three other cars and trucks. Jason even told us the trending value of the models we were looking at to make sure we got a good price and leading rate. Over a four week period week period we called on Jason's direct line and he supported my son and me the entire way up to the purchase of a new Truck for my son. I want other to know that Jason was a big part in my son's first time purchase and was instrumental in us getting a GREAT DEAL with a great rate. Thank you Jason and Thank you Texan's credit union for having Jason. I hope this show other the importance of having an informative institution like Texan's on hand to help. We saved a lot of time and money. Rates, values, and CARFAX who does this now a days. P.S My son loves his truck thanks again Jason.

I have been a Texans cu member for a bit of time now, and I can say that I have always received…read moregreat, friendly and helpful service. Today I was helped by Tehani who was personable, super supportive, understanding and helpful with my financial questions and needs. One of the best credit unions to be a part of!

The wife has been looking for a business bank account and found out that our normal bank is no…read morelonger offering business accounts and started charging her a fee. Boooo. So off she went to find another bank that didn't charge fees. Somewhat across the street, she found Comerica Bank which offers free business bank accounts. So she signs up for one. Bada-bing bada-boom. She's got a bank account. No fees and no problems. The one negative about Comerica is that their ATM still uses the old envelope and deposit slip style of depositing. It's really quite annoying. Our personal bank has a check reader and a cash counter, so, even though you have to put in each check separately, you just put in the amount, put in the check and then do the next one. It's a little more time consuming, but you don't have to have deposit slips with you. Just sign the check and deposit. Or, do you have a huge wad of bills to deposit? Just take them, up to 30, and put them in the ATM and it will count it for you. Just to emphasize, this bank does not have this feature. Otherwise, Lupe is an awesome employee, she took care of me when I had questions and has gone out of her way to take care of us. Not sure what Comerica stands for, but if anything, it stands for customer service.

Just when I was ready to close my accounts at this bank, they have redeemed themselves. Friday…read moremorning, I made at atm cash deposit for $560. $200 posted immediately. I didn't understand why there was a hold on my money when the deposit was cash. I called customer service and the rep told me that the remaining funds will post overnight. On today, I wake to find that my deposit had not posted. I went to this branch to gain understanding on their cash deposit. The guy told me that the rest of my deposit would not be available until Tuesday morning. SERIOUSLY?! He says the corporate office handles the arm deposits and their machine doesn't have a smart reader (which is why they use envelopes). I was very disappointed in his response and their policy. I had a transaction to post which made my account overdrawn (due to my funds not being available) and I was told that I would incur an OD fee. I went about my day and 30 minutes later, the bank called me and shared with me that after looking into things further, they released my deposit and made all my funds available. I was very happy to hear this and it made my day better. I still don't understand why my cash was held however I will know next time to use the night deposit or go inside the branch.