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    Comerica Bank

    3.3 (3 reviews)

    Services - Comerica Bank

    Personal banking

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    14 years ago

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    10 years ago

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    7 years ago

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    Frost Bank - Frost Bank @ Eastside

    Frost Bank

    (7 reviews)

    The staff at this branch are awesome. Inga, Justin and Taylor really care and take care of you…read more They always call you by name and are super helpful. I highly recommend this branch. Joseph H.

    I had an extremely frustrating experience with Frost Bank customer service. My account was suddenly…read morelocked for "fraud" with no call or warning--just completely cut off from my own money. When I called in, I spent over 45 minutes being transferred around and repeating myself. I answered all of their security questions and verified my identity, yet they still wouldn't unlock my account. Instead, they asked me to prove details about a declined Zelle--who I was sending money to, the exact amount, and even what type of business the recipient was in. That felt excessive after already confirming who I am. Then I was told my IP address didn't match, as if I'm not allowed to log in from different locations. To make matters worse, one of the reps repeatedly called me "mister," which showed a lack of professionalism and attention to detail. And this isn't the first issue I've had--when I originally opened the account, the branch couldn't even set up three debit cards correctly. I had to go back twice just to get them reissued properly. Even after all of this, they still required me to drive to a branch in person to resolve the issue. I have two business accounts with them, and after this experience, I will be closing both and moving to a bank that actually provides efficient, competent customer service. Completely disappointing.

    Bank of America - Lobby

    Bank of America

    (1 review)

    When Costco changed from accepting AMEX to Visa or Mastercard, I decided to make the change to a…read moreBank of America credit card. It was marketed as a travel card that waived foreign transaction fees. It seemed like it would be of great use domestically as well as on international trips. Prior to the pandemic, I was able to come to this branch office to exchange cash for foreign currency, even though I didn't have a savings or checking account. I was still considered a customer here because of my BofA travel credit card. Sadly, post pandemic, this financial service center is no longer offering this service of foreign currency exchange even though their website and the BofA app both say the service is provided for credit card customers. I spoke with tellers and a bank manager at the location about this. I showed them the app. I showed them info on the website. The bank manager elevated the case to his manager and gave me the case number. I waited several days for an update, but heard nothing, so I called the local number on the business card. No answer, so I stopped by the bank to get an update. The bank manager was not in. Another employee confirmed that the "case" is just to get the language REMOVED from the website that says credit card customers can be assisted with foreign currency exchanges too. Not really the customer service that I was hoping for. On another note, I was robbed in Paris. All of my credit cards and cash were stolen on my day of arrival. I was on the train from the airport to my AirBnB when a large man literally threw himself on top of me. While I was pushing him off of me, he unzipped my purse and stole my change wallet with everything. Thankfully I still had my phone and noticed prior to getting off the train what had happened. I informed the train staff when I arrived at my station, but they simply gave me the address of the nearest police station. As soon as I got checked into my room, I started calling all of my credit cards to report them stolen. Charges were thankfully removed from all, but the BofA card was the hardest to deal with. I requested a replacement be mailed to me in Paris, but they said it would take at least 2 weeks, so it would not be available until I returned to the US. Thankfully AMEX was able to process and overnight me a new card within 24 hours to a address in Paris. My nephew, who lived in Paris at the time, loaned me some cash. I will forever be a fan of AMEX for saving me in that trip. BofA is okay, but they don't offer the customer service that one can find with other banks. After this upcoming trip, I will most likely get rid of this account because it has not served my needs.

    Texans Credit Union

    Texans Credit Union

    (143 reviews)

    I have been a customer for years to the Texan Credit Union. My son and I were looking for his first…read morenew car or truck. Prior to talking with dealers. I reached out to the rep for the credit union and Jason walked me through some GREAT ideas when dealing with the dealers and was able to provide my lending rates as a back up for financing. We found a car that we liked. That deal fell through. Jason told us the lending rate, ran a CARFAX reports and advised us if it would be a good purchase on three other cars and trucks. Jason even told us the trending value of the models we were looking at to make sure we got a good price and leading rate. Over a four week period week period we called on Jason's direct line and he supported my son and me the entire way up to the purchase of a new Truck for my son. I want other to know that Jason was a big part in my son's first time purchase and was instrumental in us getting a GREAT DEAL with a great rate. Thank you Jason and Thank you Texan's credit union for having Jason. I hope this show other the importance of having an informative institution like Texan's on hand to help. We saved a lot of time and money. Rates, values, and CARFAX who does this now a days. P.S My son loves his truck thanks again Jason.

    I have been a Texans cu member for a bit of time now, and I can say that I have always received…read moregreat, friendly and helpful service. Today I was helped by Tehani who was personable, super supportive, understanding and helpful with my financial questions and needs. One of the best credit unions to be a part of!

    Comerica Bank - Front of the Comerica Bank building

    Comerica Bank

    (3 reviews)

    Tired of being just another faceless account number with your current bank? Exasperated with the…read morelack of support when you need banking assistance? This is the bank for you! I've been banking with Comerica and specifically this branch and manger for about a decade now. You couldn't pay me to switch banks. Mark K is the manager here, and Mark has been invaluable in keeping our personal and business accounts flowing and problem free. When was the last time you walked into a bank and had the entire staff greet you by name? Mark K and Comerica have been a dream to deal with - no hidden fees, no long holds on checks - this is as good as it gets! Check them out!

    The Comerica Bank at the Spring Valley Road Location in Richardson, TX. The Drive Thru at their…read morebank has been closed for a long time and the employees at the bank, who now park under the awning in the drive thru since it is not being used, come out and threaten people who also park their cars in the shade. The Comerica Bank Employees are very rude and disrespectful to people who work in the building. Most disrespectful and rude bank employees EVER!! VERY RUDE AND THREATENING!! We all fear for our safety around the bank employees of Comerica Bank. Do not go near this bank, EVER. They claim they park under the awning for security reasons, but where did they park before the driver thru was closed? Wouldn't you want to be closer to the bank when you leave each day? We fear for our safety around these people. They chase down people who work on other floors and try to intimidate and threaten them. We are beginning to seriously fear coming to work in the building. Just another attack on minorities in this country! Very scary.

    Comerica Bank - banks - Updated May 2026

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