If I could give zero stars I would. If you're deciding to use this location or another, I would…read moretry my luck with another location. They are awful. I will actually be closing my account due to how rude this Murphy location is. Do not use this bank especially if doing wire transfers. They don't know how to decipher wiring instructions and have awful costumer service. This location needs new management and extensive training.

This branch was ok, but very disappointed in Wells Fargo in Henderson, NV. Because of them I closed…read moremy account after over 30 years with them.

just wanted to share our awesome experience at the Murphy location. Rachel provided excellent…read morecustomer service to my daughter and I . My daughter opened her first account and needed assistance with deposit.Rachel was friendly , helpful and professional.

Just a horrible branch. I can drive thirty minutes to a branch in Frisco from my workplace in…read morePlano and be done with a transaction quicker. Managers all over; no tellers. Most tellers aren't there long or "in training." Because there is no difference between personal and commercial customers---lines are long. I purchased my business in 2016 and pulled out six figures from BOA to do my merchant banking with another institution. Given the complete lack of customer service, my personal account is going to be closed as well. Ridiculous.

Every single time I have used the drive up the wait is at least 20 minutes... if not longer. I have…read moreno idea what takes the clerks so long... it is completely unbelievable. Every single lane moves super slow, there is always about three cars at each lane... Unfortunately there are things that cannot be done online or using the ATM. Once you get to the window and you think your wait is over, you still have to wait another 10 minutes. WTF.

This bank manager has no idea what she's doing. I asked for a simple "proof of funds letter" to…read morewhich she said "what's that?" Uhhh mostly used in the purchase of a big ticket items so the seller knows you're not wasting their time. How is it, you as a bank manager, has no idea what I'm talking about. Then, when I asked for just a statement printout, she tells me I have to make an appointment for more than 2 hours out...never visit this raggedy branch again...

I've been a member of the Credit Union of Texas (formally Dallas Teachers…read moreCredit Union) for over fifty years and have nothing but good things to say about them. I used the Richardson branch for decades until we moved to Wylie, and they opened a new branch about a mile from us. The staff has always been friendly and professional and always willing to answer my questions, whether it was about a CD or financing a new car. Nothing but good service.

This bank is the worst. They don't reply back to you or call you back when trying to do business,…read moreopen up scam accounts in your name and make it impossible to reach them when things go awry. AVOID! AVOID! AVOID! Specifically Tristan Frey, David Velasquez and Pedro Pedraza. This place is the worst.

This location is the worst and their ATM is always broken!! I don't know why I even bother.read more

They are never open and always miss them who in the world has the exact operating hours when you…read moreare at work and closed on Saturday.

Untrained tellers, managers who swear my card will work in Austria and it won't, mistakes that…read morecan't be rectified with a $25.00 gift card. Run away, run away.

Great service , stayed after hours to get our loan finalized! They really jumped thru hoops to make…read moreit happen.

I recently opened a checking account at ANB in Wylie and was so impressed by their warmth and…read moresmall-town friendliness that I came back the following week to open a savings account! Debbie, Phyllis and the whole crew in Wylie are exceptionally professional and genuinely nice. I recommend American National Bank highly.

I have been banking with this branch for 17 years and ever conversation has been handled in a…read moreextremely customer service oriented manner. Great support team. I have always been able to walk in speak with Rai, Marvin as well as entire support staff. Fantastic customer service. Highly recommend banking whether it be commercial or personal. They have created a customer for life and a" Raging Fan". Thanx for all they do in our community.

My wife recently passed and I received a check made out to her estate. I was told I would have to…read morecreate an estate account. Ok, fine. I emailed her will and death certificate to the accounts manager who said they had to run it past their legal department. It has been 4 days. I haven't received a response. They don't return phone calls or emails. An email saying we've received your request would be good customer service. Maybe even return a phone call? Is that asking too much? Up until now I've had good service with BBVA.

I do not like this location of this bank. The employee's from my experience, was not too good. If…read moreI had to go to this bank everyday I would change banks.

I have been a customer for over 40 years and has always been extremely pleased with the help and…read morecustomer service given by one of your professional staff member Elsa Casanova. I love her personality and her outgoing concern about any problem that I approach her with. Texans should be so fortunate and happy to have a employee as awesome as Elsa. Please give her a raise or a pat on the back for being such a great person

Hustbtrybto call and you will see what a pain this company is. You will be on phone with AI…read moreforever. Then when you finally get a hold of someone they want to make small talk instead of doing their job. This place is totally clueless and waste of time.