Maria is amazing! She didn't rush us through the process of setting up a couple of accounts…read more Excellent customer service!

If I could give zero stars I would. If you're deciding to use this location or another, I would…read moretry my luck with another location. They are awful. I will actually be closing my account due to how rude this Murphy location is. Do not use this bank especially if doing wire transfers. They don't know how to decipher wiring instructions and have awful costumer service. This location needs new management and extensive training.

just wanted to share our awesome experience at the Murphy location. Rachel provided excellent…read morecustomer service to my daughter and I . My daughter opened her first account and needed assistance with deposit.Rachel was friendly , helpful and professional.

Just a horrible branch. I can drive thirty minutes to a branch in Frisco from my workplace in…read morePlano and be done with a transaction quicker. Managers all over; no tellers. Most tellers aren't there long or "in training." Because there is no difference between personal and commercial customers---lines are long. I purchased my business in 2016 and pulled out six figures from BOA to do my merchant banking with another institution. Given the complete lack of customer service, my personal account is going to be closed as well. Ridiculous.

I opened my account this location about five years ago, and to this day I have never had anything…read morebut the absolute best customer service. Brandon and Curtis are absolutely amazing and beyond helpful. This location has never failed to go above and completely beyond my expectations.

I called 1800 number 4 times and requested to speak to customer service answered machine asked to…read morecall back and hung up the phone

I just want to take a moment to brag on this branch. Every time I walk in, I'm greeted with the…read morekindest smiles and the friendliest attitudes. You can tell these employees truly enjoy helping people they ask how my day is going, they're patient, and they make every visit feel easy. I've worked with a lot of banks over the years, and it's rare to find three people who are consistently this welcoming. It honestly brightens my day every time I stop by. They treat you like a person, not just an account, and that kind of service is something you don't forget. If you're looking for a bank where the employees genuinely care, this is the place. They're simply awesome.

Alex Ortiz is Great best customer service i have found in a bank i think the bank needs to answer…read morethe phone instead of putting you on hold and never answer just keep holding. I have decided to make this my bank not sure if Alex was not there he is the best . Also orlando is good at his job .

This location is the worst and their ATM is always broken!! I don't know why I even bother.read more

They are never open and always miss them who in the world has the exact operating hours when you…read moreare at work and closed on Saturday.

Untrained tellers, managers who swear my card will work in Austria and it won't, mistakes that…read morecan't be rectified with a $25.00 gift card. Run away, run away.

Great service , stayed after hours to get our loan finalized! They really jumped thru hoops to make…read moreit happen.

I recently opened a checking account at ANB in Wylie and was so impressed by their warmth and…read moresmall-town friendliness that I came back the following week to open a savings account! Debbie, Phyllis and the whole crew in Wylie are exceptionally professional and genuinely nice. I recommend American National Bank highly.

I have been banking with this branch for 17 years and ever conversation has been handled in a…read moreextremely customer service oriented manner. Great support team. I have always been able to walk in speak with Rai, Marvin as well as entire support staff. Fantastic customer service. Highly recommend banking whether it be commercial or personal. They have created a customer for life and a" Raging Fan". Thanx for all they do in our community.

My wife recently passed and I received a check made out to her estate. I was told I would have to…read morecreate an estate account. Ok, fine. I emailed her will and death certificate to the accounts manager who said they had to run it past their legal department. It has been 4 days. I haven't received a response. They don't return phone calls or emails. An email saying we've received your request would be good customer service. Maybe even return a phone call? Is that asking too much? Up until now I've had good service with BBVA.

I do not like this location of this bank. The employee's from my experience, was not too good. If…read moreI had to go to this bank everyday I would change banks.

I have been a customer for over 40 years and has always been extremely pleased with the help and…read morecustomer service given by one of your professional staff member Elsa Casanova. I love her personality and her outgoing concern about any problem that I approach her with. Texans should be so fortunate and happy to have a employee as awesome as Elsa. Please give her a raise or a pat on the back for being such a great person

At the telephone branch Angie…read moreAshley and Elsa Are always helpful and cheerful Y'all are the best