We love this bank in Prosper, Texas!! Very kind and helpful people! We've banked with them for…read moremany years and wouldn't bank anywhere else. We left a big bank for a more personal experience and we're so thankful we did!! : )

I had my account with First United for less than a year. They opened the account wrong so I had to…read morejump through hoops to get that corrected. Providing all the same documentation and completing the forms again just like when I opened the account. Now, months later they are wanting paperwork resigned because compliance demands it. If you want a competent bank that gets paperwork right then don't bank here.

If you are looking for a great bank, check out Lamar National Bank. Most banks have similar…read moreproducts and services, but what makes Lamar N.B. stand out above the rest are their dedicated, friendly and professional staff. Aya was simply amazing and helped me with some detailed research on my business account. Dillon was also extremely helpful and friendly. Even the manager came out to assist and make sure I was taken care of. Their customer service makes this bank a standout among their peers.

I needed a new debit card. They had one for me in 5 minutes…read more The staff is always polite.

Newer branch opened about a year ago (not 100% sure on exact timing). I've been inside twice, and…read morethe staff inside are all very sweet and helpful. They also have the ATM available 24/7. I really like this location!

My review is based on my weekly interaction with Heather and Jenny, the dynamic duo. Cheerful,…read morealways ready to fulfill my requests, they always take the time to give me their undivided attention without rushing me, and the most important aspect of my visit is they know who I am and acknowledge me every time. It's refreshing to be able to shop and bank locally, and be treated as a person, and not just a number or an account. Kudos to the talent scout responsible for hiring these two hidden gems. In my humble opinion, they're Point Bank in the flesh. Heather and Jenny, thank you for the respite from the frazzled rat race, commonly referred to as life. Keep up the awesome work, and I will cheerfully and wholeheartedly recommend your branch and your services to all my friends, family and anyone who will listen.

DO NOT USE THIS BANK!!!! I moved away and tried to close my…read moreaccount as they only have a few branches in north TX. I have seriously called dozens of times to get this closed out with no return call back. I have left messages repeatedly! Meanwhile, I am getting charged fees and autodrafts I was not able to stop were still going through and I was getting charged on them as well! I have been calling since JULY 2015 and this issue is still not handled as of today OCTOBER 27!!! I have even called the president Ray David, Jr. with no avail! All I get is to leave a message and someone will call me back. But THEY DO NOT CALL BACK!!! And charges just keep going up!!! So now, I am getting certified mail and collection notices! Yet STILL CAN NOT GET ON THE PHONE WITH ANYONE!! Maybe this is how they get their money?!?!? Who knows, but take it from me..... DO NOT USE THEM!!!

I have been a Point Bank customer for many years, and have several accounts at this bank…read more O er the past couple of years I have watched growing incompetence, inattention, and a ln attitude that is decidedly un-customer friendly. I am unable to get relatively simple questions answered, and the responses Info get from them essentially say, " Don't contact us, we will contact you." I am so over this horrid bank. If moving all my accounts wasn't so inconvenient, I'd have done it already. AND they keep sending me emails begging for my good reviews, so Point Bank, here you go.

I was with this bank because my fiancé has banked there for many years. I moved out here 5 yrs ago…read moreand thought going with a small town bank would be good! , I was totally surprised with the online banking, very confusing and slow. The people at POINT BANK in Aubrey has the nicest people and help my fiancé with all his business. It just wasn't for me, I'm used to go to my bank app use my face as password, and boom my transactions and my balance is there! I went back to my previous bank that I have been with over 15yrs.

Arrived at this location, spoke to the front door receptionist. I am a member at RBFCU stated that…read moreI needed to get documents notarized and she refused to notarize my documents when previously, I've gotten many documents notarized without any problem.

Their Choice Market Account changed - now they penalize you for having more money in your account…read more Time to find a new bank now. Will loose customers when you penalize them for saving with you. Not specific to this branch, it is the entire Credit Union. So not the branches fault, but the higher ups that decide to change account details

I chose this bank because it's close by and i prefer smaller banks and i lucked out bc everyone…read morehere is SO kind. If you're looking for a new bank i highly recommend trying them out.

Amazing customer service and financial products that they offer. Better than traditional big banks…read moreby far

This is a great credit union! The staff is so helpful and friendly and they have great rates. The…read moreemployees know me and call me by my name...they have all the Big Bank services but not the high, excessive fees. I love the fact that they are member-owned which means we, the members, share in the profits..I highly recommend this credit union.