I used the NFCU in Alexandria, VA. Now, I'm in Texas and thrilled to know they're is a location…read morerelatively nearby!

I visited this location today to question why a mobile deposited check written to me from another…read morecredit union had a 7 day hold on it. I worked with customer representative Ashley and she was as helpful as she could be. She referred me to branch manager Chris. I had called the toll free line several times trying to resolve issue, thus my case was well documented. When Chris attempted to help me, I became very frustrated that he did not care what a member was experiencing but what was documented. As I tried to explain the situation, Chris resulted to the same tactic I received from the toll free number, my check was on hold for security purposes (but I showed proof check had cleared). The other institution had a hold on it (but you had already made partial funds available). I was told that I had never done a mobile deposit to NFCU (I produced check that was mobile deposited and proof from other institution NFCU had indeed processed check). Told I should I reach out to my previous financial institution to get proof the check had cleared, I became really angry because as a member I should not have to gather proof, when NFCU was holding the bulk of my deposit. After Chris contacted the other institution and confirmed check had cleared, he then preceded to release the funds to my savings account, be mindful, I had a balance 3-4 times the amount of the check I was originally trying to deposit. Frustrated because it was my money, I left the institution without further words, only to be met upon exit from Chris, with a very sarcastic "you are welcome." I am welcome? It's my money and I was simply trying to get it released for the deposit. The frustrating, conflicting answers (from toll free number), and time to visit a branch location didn't warrant a thank you. When you are servicing a member, you should always be attentive, helpful, and open to their needs. While this institution and location is very convenient to my home, but being a disabled veteran, I will continue to evaluate my standing as a "member" to determine if this is indeed the credit union for my financial needs. And if anybody in this institution tries to say I was argumentative, rude, or disrespectful, on the phone calls, release the audio or the video at this location as evidence to support your claim.

I chose this bank because it's close by and i prefer smaller banks and i lucked out bc everyone…read morehere is SO kind. If you're looking for a new bank i highly recommend trying them out.

Amazing customer service and financial products that they offer. Better than traditional big banks…read moreby far

Have been a member since 1977 and family for longer. First time at the Eldorado Frisco location…read more This is my forth location I have visited. Daniel Trevino and staff handled my visit to confirm account information flawlessly and would recommend based on this visit. Also recommend auto financing. Have finance three vehicles with them thus far and are competitive with rates. Hope this review finds you well, Dallas B.

We've been members of Credit Union of Texas since 1989 but will be closing our counts due to a…read morepattern of dishonesty. Previously bank posted YELP five star reviews at each window, but look at non-sponsored results--more like 1.7 and 2.4. False advertising. During catastrophic hurricane in gulf, CUTX advertised it was helping members who were affected. We owned a property in the hardest hit area and I contacted CUTX for assistance, and was told it was not my primary residence so they couldn't do anything. Realize the southern most CUTX location is DeSoto, so unless someone's primary residence was south of Houston but they drive to DeSoto to bank CUTX wasn't help them either. False advertising. Recently I was depositing CDs and was told by 2 different bankers on two different occasions the bank would match other rates I found and add a tenth of a percent, but the bank manager (Ross Ave) would need to make that change manually. Checking my account after the fact it was apparent I was receiving no discount and the bank manager denied anyone told me I would receive the discount promised. Not trustworthy. Put your money elsewhere.

Always great customer service. Friendly. Always allow us help us to get in & out of drive thru…read morequickly.

Now a Legacy Texas bank as all Viewpoints got bought out. Very nice lobby and friendly staff. I…read moredecided to go here because they offer free checking. Have had zero problems using my debit card or getting a hold of customer service. Plenty of open drive thru lanes and bankers are warm and pretty efficient.

Paige, the manager went out of her way to help us today! All staff were friendly and willing to…read moreassist us with our questions!

This bank and this branch is a really great at customer service They will bend over backwards for…read moreyou as a customer they have great rates on auto loans they're very flexible when you need a little help sometimes and they also have pretty reasonable credit cards if you don't have a spectacular credit score.

I had an outstanding experience with Prestige CCU! I had been trying to open an account with a…read morecredit union for quite some time but never received a response elsewhere. My sister recommended Prestige CCU, and I'm so glad I decided to give them a try. Ashley Powell made the account opening process smooth, easy, and welcoming, and Mary Lopes was incredibly helpful in assisting me with my loan. Both of them provided exceptional customer service, answered all of my questions, and made me feel like a valued member from the very beginning. I am extremely happy with my experience and truly appreciate the professionalism and kindness I received. I look forward to being a member of Prestige CCU for many years to come. I highly recommend them to anyone looking for excellent service and a financial institution that genuinely cares about its members!

Ashley Powell is amazing! She assisted me in updating my online banking which had recently changed…read more She not only talked me off the edge, but she was patient, professional and understanding! The Trifecta in Customer Service! Thank you, Ashley!

I cannot say enough about Victoria. She went above and beyond to help with me with an issue a big…read morebank created. She was a delight to deal with and made sure that my issue, no fault of hera or Point Bank, was resolved correctly and efficiently.

PointBank truly offers excellent service around the clock for its clients. When my wallet was…read morestolen late at night, Aaron Benedict made sure my account was locked and secured even though it was far past office hours. PointBank genuinely cares for its clients and strives to give them the best possible service!