We just wrapped up our fourth mortgage with Mark Raskin and his team. Zero complaints and you won't…read morefind anyone that won't work harder than they will.

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

Dave and Katelyn are the best to work with. I just closed a loan with them and they made it so…read moreeasy. They truly look out for the customer's best interests and are great at communicating quickly. My loan closed very quick too.

My husband and I recently closed on a home in San Antonio thanks to the help of David and Katelyn…read more The process was seamless and we couldn't have asked for a better team to help us get into our home. They are were VERY responsive and on top of it the entire time. Highly recommend!

Wrayanne made the lender process, smooth and stress-free. She demonstrated professionalism,…read moreefficiency, and dedication. Wrayanne kept me in the loop as she communicated with me through every step of the process. She was there to answer ANY questions or concerns that arised. It was well known she has my best interest in mind. I truly appreciate all her hard work on helping me obtain my home. I have and will continue to recommend her to friends and family! It is clear she will continue to prioritize her clients needs and will go above and beyond to ensure their satisfaction. Thank you!

Wrayanne knows her stuff and can navigate the mortgage world with ease. She returns calls, she…read morekeeps up with the paperwork flow. She's tops.

Wow, I'm surprised to see all these bad reviews. I used Great Western for my first Texas home loan…read moreback in 1996, and I've used them several times since for additional purchases, refinances, etc.. The latest closed one was a refinance back in 2020, was handled by Eric Allen, and it was a piece of cake. I always go back to them first since they're so easy to deal with,. Of course I check for lower rates elsewhere, but they've always been the lowest as far as I could tell so i just keep using them. They're also really helpful in general - we were thinking about trading a house that needed to be bulldozed a couple of months ago and I emailed Eric repeatedly with questions and he was always quick to answer with helpful responses, even when he was on vacation and I hadn't even applied for a loan yet. It's actually surprising how pleasant and patient he was, considering he probably gets the same questions a zillion times a day. So, I'd take the bad reviews with a grain of salt - I'm sure some people have had bad experiences, no company is perfect, and those are usually the only ones that write reviews about mortgage brokers. I'm very happy with Great Western's service and rates and strongly recommend them to anyone needing a home loan.

I provided the information below and asked for a loan estimate including the interest rate multiple…read moretimes and I was never provided with one. My loan officer was Xavier Ybarra. What information do I have to provide a lender in order to receive a Loan Estimate? Since October 3, 2015, loan officers are required to provide you with a Loan Estimate once you have provided certain information. Loan officers are required to provide you with a Loan Estimate once you have provided: your name, your income, your Social Security number (so the lender can pull a credit report), the property address, an estimate of the value of the property, and the desired loan amount. Your loan officer cannot require you to provide documents verifying this information before providing you with a Loan Estimate.

They generally don't sell your mortgage and they have been very easy to work with over the last 13…read moreyears.

Using Guardian Mortgage to service your loan is one of the biggest mistakes our family made. They…read morerequired us to get a new appraisal on our house and that showed we had $500k in equity which would seem like a good thing. After interest rates went through the roof, they recalled our loan forcing us to pay off our entire mortgage or they would foreclose on it. Our lawyer said that companies like Guardian do this to get low interest rates off the books and they can use that money to service higher interest rate loans.

This company seemed authentically excited to have my business. I never felt like just a number…read more They followed up routinely on my home selection and offered advice and guidance since I didn't have a realtor. This company cared about my home buying experience in its entirety, they even reviewed my Sales Contract for deficiencies and found a couple. Anna Aston is amazing and I would recommend her to any of my brothers in arms. Thanks Great Western!

From the owner: Philip is clear, concise, and efficient in his communications and ensures every home buyer is well…read moreequipped with the tools and knowledge they need to feel comfortable in their current and future financial situations. He provides patience and education to first time buyers and brings experience and creativity for the more complicated loans or experienced buyers.

This bank has destroyed any dream I ever had to open a rescue. I applied for a house with property…read morein July. I was approved 2 houses I found were denied. The 3rd house we were to close in 2 days, now I have been denied again.

BOE was the fastest I have ever closed on a refinance on my home. They were quick and they helped…read morewith any credit score blocks. They got us a great rate and closed within 30 days. This was the easiest home refi ever! Talk to Shawn! He's a blast and made it fun.

I am truly surprised by the previous Yelper's review of Home Team Mortgage. I have worked with Pat…read moreMyrick directly in the purchase of two homes and I think think that she is the best in the business. She will assist you in the process from the initial inquiry all the way through closing where I can assure you it is nice to have an expert on your side! I have referred family members and friends to her all due to the great service received. Pat is conscientious enough to be frank and honest with you if you are trying to buy above your means versus some predatory lenders that only care about their own bottom line. If you are buying a home and ESPECIALLY if it is your first time I cannot recommend Pat and Home Team Mortgage Co enough.

Just had the worst experience trying to get a home loan with these people. They were great at the…read morebeginning but on the second week, when I needed an update, I got no response for 10 days. Then after that they were asking me for all kinds of documents and many letters of explanations and after providing all this, they themselves seem confused and denied my loan because I had given them too much information! WTF?! Wasted 30 days and lost my dream home.