If you are looking for a great bank, check out Lamar National Bank. Most banks have similar…read moreproducts and services, but what makes Lamar N.B. stand out above the rest are their dedicated, friendly and professional staff. Aya was simply amazing and helped me with some detailed research on my business account. Dillon was also extremely helpful and friendly. Even the manager came out to assist and make sure I was taken care of. Their customer service makes this bank a standout among their peers.

I had a very disappointing experience at the Roanoke,TX branch while trying to get documents…read morenotarized for my LLC. As an existing customer, I expected a routine and professional process. The branch does accept walk-ins, so we proceeded without an appointment. After waiting about 10 minutes, we were assisted by Ashley Drake, whose demeanor was immediately rude, dismissive, and short. She complained about the number of documents we had (only three), which is a very reasonable request. She then questioned the validity of attorney-prepared documents simply because the LLC is based in Ohio. All members of the LLC were present, and notaries are authorized to notarize documents regardless of the state in which they are being used, so this added confusion and delay was unnecessary. She then left to speak with her manager, causing additional delay. After waiting even longer, she returned and told us she had another appointment and could no longer help us--leaving us without service after already waiting. We ultimately left and went to another Chase branch in Fort Worth, where the experience was completely different. The staff there were professional, efficient, and had no issue notarizing the documents. It was night and day. Honestly, it makes sense why the Roanoke branch was empty while the Fort Worth branch was busy with a line--yet they actually provided great service. This experience was frustrating and unacceptable. A basic service like notarization should be handled professionally, with clear communication, and respect for customers' time. Instead, we experienced poor attitude, lack of preparedness, and no follow-through. I hope management addresses this, as it reflects poorly on the Keller branch and its customer service standards.

How do you have 10 people sitting at desks with no customers but refuse to see someone when Chase…read moreon the phone told us to do a walk-in!! Do not go to this location

I've been banking here for years and from day one, the customer service has been amazing. Every…read moreemployee is kind and attentive and knowledgeable. I sometimes end up staying a bit longer just to chat! They all seem like they truly care about your experience. Great location, great company! Easy 5 star!

This bank is very friendly and helpful. They are the best bank I've ever banked at. If your looking…read morefor a bank you should give them a try.

Yesterday around 3 pm, I thought I'd need to see a banker to handle my issue, but Justin Yarcik was…read moreat the window inside, and he solved everything so perfectly! I had never been in this branch before. I have had an account with EECU since 2015, but had not used it in years. I needed to reactivate my account and get a new debit card, so my son, who also has an EECU account, could deposit my birthday money for me from your location downtown. I was unsure how to update everything in order to quickly arrange this, and our time frames were extremely tight. Imagine how pleased I was to have this bright, personable young man listen intently to what I needed, and then he made it happen! Nothing has been this easy in my recent memory. Now, THIS is how you get and keep business in a competitive industry. Justin made my day. Thank you for hiring such gems as Justin. He is truly a jewel in the EECU crown. Sincerely, JILL STREHL, 817-501-9605 Arlington, TX

my wife and I are very happy with the service provided from EECU they have stopped the bad guys…read morefrom getting to us on several occasions and we are grateful

Please avoid Prosperity Bank. I was trying to give them a second chance to make a first impression,…read moreand it's just more of the same. I'm in a store today and needed a refund for an item I paid for with my debit card. The first two times they tried, they received an error message that said 'debit card unavailable'. I tried the mobile app. It's down. I tried the website when I got home. It's down. I clicked contact customer service. The link is disabled. I called customer service. No one answers. I choose the option for automated account information and the call disconnects. This is craziness. Technology usually moves forward. As soon as everything I have pending clears, I'm out. Screw this. This is a full on nightmare, just when I thought this year couldn't get any worse. Legacy Bank was absorbed by Prosperity Bank effective 6/8/2020. Today is 6/10/2020 and I tried to use my debit card for the first time. No dice. I was already trying to be cool about my banking history which has disappeared, but now you're holding my money hostage? Customer service is nonexistent. I hung up after 35 the first time I called today. As I write, I'm 42 minutes into the second call. But hey, they understand that my time is valuable, so there's that. The reviews that say direct deposits are missing are giving me a panic attack. I've been on board with credit unions for over 20 years, but this will be what finally forces me to a real bank. It's a sad day.

We love Prosperity Bank! It has a home town feel and everyone knows your name, not to mention you…read moreare not inundated with fees. Quick responses, friendly staff and always very accommodating. Hoping the new Roanoke location has Saturday hours. Deb and Rick Ott

I love this bank! Every employee is always friendly and helpful. Even Before I opened an account…read morethere they were awesome every time I conducted business. Always a good experience working with them.

Do not come here!! They are rude and do not have good customer service at all. The little blonde at…read morethe teller has no manners and doesn't ask all information needed!!!!!!!

got to the location a minute before closing due to a wreck and the highway and all I needed to do…read morewas get something notarized and I was denied. the doors were locked before 12:00 on a saturday