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Ernst Financial Services

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

By appointment only

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Services - Ernst Financial Services

Insurance planning

Life insurance

Retirement planning

1 More Service

Tax planning

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1 month ago

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4 months ago

I've been using Sensi for over 10 years and he does amazing work always gets me the max refund back. I recommend him highly.

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Eloy Leal - State Farm Insurance Agent - State Farm Logo

Eloy Leal - State Farm Insurance Agent

(3 reviews)

In January we were contacted by Eloy Leal-State Farm & asked to pay $42.96 3 weeks after making our…read moreregular payment because there was an error & we were short. found it odd but paid it. Insurance almost doubled the next month in February. We called to ask why & was told it was a state wide increase. We again paid our bill. The following month in March we were hit with an additional almost $500 on top of the almost doubled payment from the previous month. We were told it was because we had missed a payment in November (5 month earlier?) This made no sense as we were contacted in January about an a ledged shortage already & the fact that we would have been cancelled most certainly. We paid it anyway. Now in April, we got another bill for $500 over the regular amount. called in, was told it was because we didn't have a vehicle added & it was back payment. I had my policy in hand & informed them this vehicle was insured since November 2023. They responded "oh yeah i see that" then proceed to tell me they will see what else it is, as if they are digging for a reason. They then tell me it was because I missed December & January's payments. I told them once again this wasn't true & that i had bank statements to prove it. I was told to bring the bank statements to them in person to "see" what they can do. This is massively incompetent & unprofessional. Shop around, even if you don't save any money, it is worth it to not deal with the train wreck that is Eloy Leal state farm. by the way- I am a 15 yr customer with these people & this is how i am treated.

I had to deal with Eloy Leal when a client of his rear ended me. After finding out his client's…read moreinsurance was expired, I then began searching my options. I was lucky enough that his client made a payment reinstating his status as an insured driver. When I called to make my claim, I spoke to Eloy Leal himself. He was rude, impatient, and at one point in the conversation when I was remember details of the event declared, "Hey come on man, I don't have all day!" He then explained how he's busy with many other things. He expressed that he would rather myself be "more quick than accurate" with the details of the crash. He lacks professionalism, patience, diligence, and is a very poor representative of State Farm.

Aaron Reeves - State Farm Insurance Agent - State Farm Agent

Aaron Reeves - State Farm Insurance Agent

(9 reviews)

Far North

Hail storm hit our home in Keller on a Friday, Saturday claims were in. Auto repair business…read moreassigned, car taken in and was totaled. Sunday did my on line shopping, Monday had my new car. In less than 30 days new roof, all repair's completed. Because I used a class 4 shingle and ridge vents, my annual payment dropped by over $800. Aaron and team put their best foot forward and ran the entire race with me.

I have been in business with Mr Reeves since moving to Texas over three years ago. And while three…read moreyears isn't all that long, i do believe I've shown some loyalty as a customer. I've never been late on a payment, as i opted for automatic payments to receive the discount. Several times now I've been shocked by the amount debited to my account. When i call this office for an explanation there is always something such as "a multiple car discount was removed from your account" (which i haven't had multiple cars on my account for over two years, and this excuse has been used twice already when payments jumped drastically) or there's been an adjustment to your premium due to this reason or another. I've never been given a heads up there will be higher payments. I've been told several times that an initial higher payment was taken out, but the next few will be lower, only to be surprised again the following month. The only reason i haven't changed insurance companies yet is because i have enjoyed the coverage and i hate changing companies, as i prefer a long-standing business relationship. Unfortunately, Mr. Reeves seems to not care about this at all and offers no help and no understanding how some people live on a budget despite multiple attempts and pleas to have him provide a more stable payment routine. I am extremely disappointed with this business and it is not at all what i knew of state farm businesses in previous states I've lived in.

Ernst Financial Services - debtrelief - Updated May 2026

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