I've gone twice in the last two weeks to withdraw cash at the drive thru atm. The first time, no…read morewithdrawals were available. I went again today and there were no $20's available. I've been with Wells Fargo since 2006, not because I'm loyal to the bank but because I'm too lazy to switch. This might help make me finally move because I already have to pay a fee to WF outside of the normal atm fees elsewhere. What am I supposed to do when I can't withdraw money from my own bank??

You have to make an appointment to see a banker. But, they won't answer the phone so you can make…read morean appointment. Vexing.

This is a great BofA everyone is always so friendly, short lines and very clean. Much nicer then…read more90% of the BofAs I've been to.

Ok- Prepare to have your mind BLOWN! My BF just went to THIS…read morebranch's ATM INSIDE the building, withdrew cash so he could deposit cash into my account. Goes to the teller directly from the ATM. The male teller informs him with a snotty tone, " Sorry, we do not take cash deposits!" WHAT??!! A BANK DOES NOT ACCEPT CASH? I NEEDED the money in my account this morning, so my BF asks," well, if you don't accept cash, what DO you accept?" The teller informs him "check or money order". (But those two things will not post immediately to an account! So if you need money immediately, you are screwed.) BF tells me sorry, nothing he can do. So I call the branch and just so happen to get the same teller. I told him who I was, explained I needed that deposit made ASAP and he proceeds to tell me that BofA changed this policy at the beginning of the year! Really, because 1) I never was notified of this HUGE change and 2) I have deposited cash into my sons BofA account at the same branch just TWO WEEKS AGO! So I informed the teller that my BF is a police officer (not a criminal) and can see his badge, has ALL my info. if needed and I can give him my security answers, and ask what can he do to help me? He tells me that BofA, in an attempt to cut down on fraud, made this new policy. Hmmm, checks can be stolen or bounce, but you will take those over cash, "to cut down on fraud"? He said "only business accts. can have cash deposited by someone else." And lets not forget ladies and gentlemen, that my BF just withdrew cash OUT OF THEIR ATM! So are they saying that they could have stocked their ATM's with counterfeit cash? Or do they not check the cash to make sure its not fraudulent? Here's my point, they are a bank and banks have always accepted cash as a form of money. How can BofA think checks and money orders are safer? All three could be fake or stolen. This policy is clearly BofA's way of pushing out individual/personal acct. customers and switching to all business accounts. Lastly, If someone, even a stranger, wants to bless me by putting cash into my bank acct., I would gladly welcome that! I am SO disappointed with Bank of America and this branches lack of professionalism. Stay clear and deposit your CASH at a different financial institution altogether!

I went to this bank today to open a new account with a program that I received in the mail. For a…read more$15000.00 deposit and open a new checking Chase would give you a small rebate. Unlike any of the other Chase Banks there was no one to assist with your banking needs. A teller who tried to be helpful asked me what was needed and I told her it was for new accounts. Banker Tryce Kennedy yelled from a back room "Grab a seat and wait" I ask who long to the teller and Kennedy yelled again. " I don't know" Amazing how this bank put so much into advertisement and then allow workers like this to deal with it customers. I took my business elsewhere, Stay Away!!!

Ive never had issues visiting this branch. Never crowded, and the ladies behind the counter are…read morealways friendly and ready to help.

I LOVE Frost Bank!…read more LOVES: 1. The customer service number (even the 800 number!) is always answered by a human being. This is THE MOST attractive thing about them! I cannot complain about customer service. 2. The girl that opened my account called me at 30 days, 90 days, and a year after I had my account opened to see how I was liking it. 3. The mobile app is great and easy to use and you can even cancel or freeze your debit card there in case it gets lost. 4. Website is hugely functional and I can do practically anything I need to do there easily without having to hunt. I can even add non-frost accounts so I can see everything in one place. 6. I'm not constantly sold to. We live a debt-free life and I appreciate the fact we are not constantly berated with offers to refinance or the latest new credit card. I would love a location in Denton or Corinth. I'm so happy they opened a Lewisville branch! (Location options is the only reason I am taking off a star) Also, I'd love options for a different debit card design. Pleeeaassee?! :)

The best bank you could visit if you are In Lewisville. The banker by the name of Tevin (I believe…read moreor Kevin) is a gentlemen and a scholar. I had many questions about my banking and he offered to sit in a room and go over statements with me and help me understand them. I was worried this sort of thing was long gone in banking institutions but this young man is the reason I stay with Frost and have been a customer for over 15 years! I hope he never leaves!

You would think a world wide financial institution like Wells Fargo would have customer service…read moretraining. I walked into the lobby as I needed to process a service that is not provided via the drive thru window. Two separate customers were being assisted at desks to my left and one customer at the in front of me. After a few more minutes a manager came up to help the employee trying to help the guest in front of me. Just then I noticed two other employees discussing lunch plans. They exited just a few minutes later. After 15 minutes I walked out. No one ever greeted me. I get it that they are busy but one of the first things that is taught in customer service training is the acknowledgement of clients. Time to look for another financial organization.

I've been waiting for an hour to meet with a banker. It would be less aggravating if they were…read moreactually talking about banking. If you're just walking up to the counter you'll have no problem there, fast and efficient. However if you beer to sit and talk, good luck.

This location is always clean and the service is quick and efficient. There is never a line. If you…read moreare cashing in the change in your piggy bank stop by this location to pick up free coin wrappers. They also have a really good savings program for kids they earn racoon bucks for every $10 deposited into their account. They can then buy prizes during their visit. Also a little old fashioned feel to this bank they still give the kids lollipops just for visiting. Love it!

It is now called PNC. They are knowledgeable and friendly…read more The accounts and services offered are great.

Matt. And Jennifer are great They are efficient, kind and will do anything they can for you…read more Sophie helped my sons set up checking account and explained everything throughly to them. Have checking and mortgage with them

The WORST banking chain around!! We have been with BOA for over 2 decades and still no personal…read moreservice. They are so commercial that you can't get help anywhere you turn. Not in the branch nor on the phone. Not sure who can actually make a decision. Highly recommend going to a local bank!!

The worst location for in person transactions with a teller. Six stations available and always just…read more1 teller handling all transactions. Way too slow and obviously done on purpose to push customers to online activity.

I cannot say enough about Victoria. She went above and beyond to help with me with an issue a big…read morebank created. She was a delight to deal with and made sure that my issue, no fault of hera or Point Bank, was resolved correctly and efficiently.

PointBank truly offers excellent service around the clock for its clients. When my wallet was…read morestolen late at night, Aaron Benedict made sure my account was locked and secured even though it was far past office hours. PointBank genuinely cares for its clients and strives to give them the best possible service!