I've been banking here for 5 years now, and I have been nothing but impressed with everything…read more Their customer service is wonderful, the fraud prevention is awesome. Also I recently visited and I walked in and was immediately helped and I was out super quickly. Honestly a great bank.

We came into this branch today and I was pleasantly surprised. My husband is already a chase member…read morebut this was my first time in an actual branch. Everyone was extremely busy which they said was not (extremely) normal for a Monday. The greeter / office manager in training asked us to wait about 20 minutes but was willing to accommodate us with water or a scheduled time to come back so we wouldn't have to wait. We were seen within 10 minutes and the rep was super helpful. He even introduced us to the branch manager who gave us his personal info and asked us to follow up with any questions in the future. It really felt like he cared. We were at the branch for some time, but we left without any questions and we knew exactly what we were getting out of this reputable company. Glad we made the switch!

I LOVE Frost Bank!…read more LOVES: 1. The customer service number (even the 800 number!) is always answered by a human being. This is THE MOST attractive thing about them! I cannot complain about customer service. 2. The girl that opened my account called me at 30 days, 90 days, and a year after I had my account opened to see how I was liking it. 3. The mobile app is great and easy to use and you can even cancel or freeze your debit card there in case it gets lost. 4. Website is hugely functional and I can do practically anything I need to do there easily without having to hunt. I can even add non-frost accounts so I can see everything in one place. 6. I'm not constantly sold to. We live a debt-free life and I appreciate the fact we are not constantly berated with offers to refinance or the latest new credit card. I would love a location in Denton or Corinth. I'm so happy they opened a Lewisville branch! (Location options is the only reason I am taking off a star) Also, I'd love options for a different debit card design. Pleeeaassee?! :)

The best bank you could visit if you are In Lewisville. The banker by the name of Tevin (I believe…read moreor Kevin) is a gentlemen and a scholar. I had many questions about my banking and he offered to sit in a room and go over statements with me and help me understand them. I was worried this sort of thing was long gone in banking institutions but this young man is the reason I stay with Frost and have been a customer for over 15 years! I hope he never leaves!

This review is only on the ATM, but I honestly go to this location more frequently than any other…read more On the corner of 2499 and 407, it's really convenient to get in and out of the shopping center. Of course, if traffic is bad, I suggest exiting on the 407 side so it puts you at a light. Since the parking lot can be really busy with drivers doing all kinds of things that don't make sense, make sure you exit the drive thru cautiously. In addition to the convenience, I come here because this location is reliable. There are 3 drive thru lanes and 2 ATMs here. These ATMs are rarely out of service and they always have stamps (many do not). The lanes are maintained and the machines are in good shape and I never wonder if the ATM ate my card. I have no complaints, this is a great location!

I always have a great service like in person has online i love my bank i have 9 years and i don't…read morechange their services for non of other banck wellsfago has all that i need for take care of my money thank u all wellsfargo

I was very impressed with the customer service shown by this bank. My co-worker just opened an…read moreaccount with them yesterday...and Miss Betty Futch, a Vice President, came in today to check out our business and to bring us cookies! "I think they may still be a bit warm," she said, as she welcomed us into their family!

BEWARE BEWARE BEWARE... AVOID AVOID AVOID.....This branch wants your money but once you open an…read moreaccount then they prove to NOT care about you. I have no doubt that someone at this branch received a bonus or quota when they convinced me to open an account with them. I was told they would honor the published $400 incentive to open an account once I met the incentive criteria. However, It's a bait and switch or fraud to offer an incentive and then not honor....I have never received the $400 incentive even though I have already met the criteria. have made over 6 phone calls, sent numerous emails, inquired in-person, etc and I'm still waiting for that promised $400 to be deposited not to even mention the 4% interest I've been missing out on this $400!!! Linda (mgr) convinced me to move my banking to this location and promised me that I will receive the $400 incentive to open an account as published once I met the incentive criteria. So, I opened an account May 1st, 2023 after Linda convinced me to do so, and I met the criteria to earn the $400 in June 2023. IT'S NOW OCTOBER 2023 AND I HAVE YET TO SEE THE $400 INCENTIVE DEPOSITED INTO MY ACCOUNT. LINDA HAS BLOWN ME OFF, NOT RESPONDED TO REQUESTS FOR HER TO CALL ME, FAILS TO MONITOR THE ISSUE, USES EXCUSES OF SHORT ON PERSONNEL, ETC ETC. THEN ON 10/5/23, LINDA VERBALLY TELLS ME THEY DROPPED THE BALL BUT I WILL SEE THE DEPOSIT BY 10/9/22. IT's NOW 10/15/23 AND I AM STILL WAITING FOR THIS DEPOSIT. BEWARE BEWARE BEWARE........VERY SHADY OPERATIONS!!!!!!

I have been a member of FWCCU for more years than the age of trhe current President/CEO. I have…read morealways been happy with there excellent service, always going the extra mile to serve their customers! Obviously I highly recommend.

A really great way to bank! Very nice people who were instrumental in aiding me after my wife died.read more

I cannot say enough about Victoria. She went above and beyond to help with me with an issue a big…read morebank created. She was a delight to deal with and made sure that my issue, no fault of hera or Point Bank, was resolved correctly and efficiently.

PointBank truly offers excellent service around the clock for its clients. When my wallet was…read morestolen late at night, Aaron Benedict made sure my account was locked and secured even though it was far past office hours. PointBank genuinely cares for its clients and strives to give them the best possible service!

I have been a customer of Wells Fargo for over 25 yrs. Home…read moreand Car loans and Banking. Made a appointment today to discuss a car loan interest rates and to prequalify and was told they No LONGER discuss car loans with their customers, only with dealer ships. Stay way from Wells Fargo because they are no longer a Customer based Bank. No full time Mangers at their branches, very little staff. So Long to them!

Wells Fargo: together we'll go far SHOULD read Together, we'll nickel and dime you in fees and use…read moreyour money to fill our coffers while giving you tiny returns on your funds.

Avoid private banking at Chase. It's a complete joke. I've had better customer experience at…read moreStarbucks than with Chase Private Client banking. Halla, Branch manager, is zero help... Please call our toll-free number. It reminds me of DMV customer experience. In all seriousness, I am beyond flabbergasted by the lack of care this leader has for customer experience. Multiple emails with no engagement from her to a private banking client. When I opened my account, they tried courting me to move my investments to Chase -- thank goodness I did not! Anyone consider being a Private Client should be wary--definitely of this location.

Chase Bank in general has been terrible the past two years! its getting worse everyday. Chase…read moredecided to merge my account without asking and messed up my personal and business banking. They then deleted 15 years of my Bill Pay and said they can't recover it! Every time I turn around they are putting fraud alerts on my account so it's hard to do business with them. Think twice about using Chase Bank! 2 times the the past two week I have been unable to get my own money from the Bank