Spoke with Kisha this morning in customer service and what a true professional and kind individual…read more It's always a pleasure speaking with such amazing and efficient individuals who love what they do and show love to their clients and potential customers. A true 5 star professional and stellar representative of the Bank of America banner. Recommended

This bank is conveniently located in a building shared with the Swisher Road Starbucks in Hickory…read moreCreek. There is an indoor self service ATM. My experience with them was excellent. I worked with a banker named Sahar, who was the very best at what she does. Knowledgeable, communicative and friendly, and most of all very helpful and made sure I was completely taken care of during my visit. The Branch Manager Cherie (I'm not sure of the spelling) was also very friendly and helpful. Both were even patient and kind to my young daughter who was asking them lots of unrelated questions as I set up my account, and even gave her pens and a piece of candy, which she loved. I left them feedback on my visit via the automated survey, and the branch manager herself called me to follow up that day and thank me for the feedback. I thought that was a class act and great personal touch. Overall, much better experience than expected with a bank and I will continue banking here.

I've been banking here for 5 years now, and I have been nothing but impressed with everything…read more Their customer service is wonderful, the fraud prevention is awesome. Also I recently visited and I walked in and was immediately helped and I was out super quickly. Honestly a great bank.

We came into this branch today and I was pleasantly surprised. My husband is already a chase member…read morebut this was my first time in an actual branch. Everyone was extremely busy which they said was not (extremely) normal for a Monday. The greeter / office manager in training asked us to wait about 20 minutes but was willing to accommodate us with water or a scheduled time to come back so we wouldn't have to wait. We were seen within 10 minutes and the rep was super helpful. He even introduced us to the branch manager who gave us his personal info and asked us to follow up with any questions in the future. It really felt like he cared. We were at the branch for some time, but we left without any questions and we knew exactly what we were getting out of this reputable company. Glad we made the switch!

Usually stop by here on Saturdays when I'm running errands. The people have always been super nice…read moreand friendly. Even when it's been busy, they get you in and out quickly. I haven't done any sit down business there, only counter transactions but it's always been very pleasant. They are trying to get away from the stodgy old banking style and be a little more hip and it's pretty nice.

I usually love Wells Fargo. They usually have such a great, friendly staff. For work I deal with…read morevarious banks and Wells Fargo tends to be the friendliest. With that said, I just had a rather off experience at this location. I was in line at the drive through to get change. The car/man in front of me was also getting change and the interaction seemed quick and easy. Then, my turn. I explained what I needed, but was cut off with "Do you have an account with us!?" in a very rude tone. I said yes and showed my debit card. She seemed very put out and annoyed. Even though I showed my card, she also wanted my card to verify. Interesting how the the man in front of me didn't have to prove his account! And for years, I have never been asked. The girl seemed to have some difficulty making change and verified everything many times, even though she wrote it down as I let her know what change I needed. I am desperately hoping she was new and just poorly trained in her job and/or customer service. On a side note - money is money. Just make the damn change and move on. I was the only customer. Was she trying to get out of doing any work, hoping she didn't have to help me if I wasn't a WF customer? If I wasn't a WF customer, what is the harm in just making change anyway? Why make people feel unwelcome? The only reason I did 3 stars, is they are usually nice and WF usually has nice staff members. If this is a policy, as she explained to me, it's a poor one. And the attitude towards me for simply asking for change - uncalled for. I was super nice!

I'm giving 1 Star due to customer service. I'm from out of town, and was at the Kroger located…read morehere, and the bank is on the inside. I used their ATM so that I have money to tip. It gave all 20's, so I asked for change. I was told unless I was a customer, I couldn't get change (Weird right)? Anywho after advising I used their ATM, and really needed help, they said i could get singles, so I got $20. A customer was kind enough to exchange another $20 for 2 ten dollar bills. The bank refused to give me any 5's. They truly gave me a hard time getting change. In Michigan a bank will give you change whether you're a member or not. They definitely do not pressure you to join just to get change. At least my credit union and FlagStar doesn't. Anywho, if anyone ever needs change, pack your patience or just don't come here. I definitely will never come here again. I'll bring more cash next time.

I am always pleased with the excellent service I receive from this bank location. Alice the branch…read moremanager along with her team are the BEST!

I always feel welcome at this bank location. Recently I went in to conduct some business. It was…read moreduring a difficult time of a close relative's passing. I was noticeably upset and the personal was compassionate and offered me water and tissue. I was able to concluded my business. When I returned from the out of town funeral, I had received this card in the mail. It was so touching. I had to look up the address to verify who it was from. This Advancial Federal Credit Union has a very thoughtful group of ladies. Thank you so much from the bottom of my heart. I appreciate you all.

They couldn't open a simple business savings account for me. I just don't understand. Took me 15…read moreminutes at Wells Fargo. Losing business because they aren't on top of things. I won't be using them ever again

I was opening a new account today and working on a name change with Loren, Floater for Branch…read moreManager. Southside is blessed to have Loren. He is proficient, knowledgeable and so likeable. Everything a business and the customer would want. I dearly thank you Loren and so happy to be a new customer of Southside bank.

Your Bryant Irving Road Branch is just awesome! Providing superb services and guidance whenever…read moreneeded. This has been our bank for the last decade+. My family enjoys the location, the inside atmosphere, the staff, Manager Ms. Desiree, and our favorite, Ms. Carla at the counter.

BEST bank ever! I opened an account at this bank when this…read morebranch first opened, and the customer service has never been less than stellar! The tellers are incredibly helpful and friendly, and this is a bank where you feel that you have a true relationship with the bankers. When you phone the branch, a real person answers the phone (not a computer demanding your social security number, mother's maiden name and first-born child like most banks these days)! And before I identify myself, they even greet me by name just knowing my voice! Yes, they have online banking and all the most current banking technology, but the personal touch and attention to detail Washington Federal Savings and Loan offers adds much more value to the experience of doing business with them, for both personal and business accounts. If you can't imagine saying that you LOVE your bank like I do, open an account with them and see for yourself.