Branch Manager Ida, and entire teller crew, are excellent. They are friendly, quick and helpful if…read morea problem comes up. I have a small business and go to the bank almost daily. I go out of my way to this branch, because not all branches are as good as this one.

Went in this morning to get some ones to tip my restaurant staff (I deliver for Caviar and find…read morethat tipping the restaurant staff speeds up service and quality) and the teller, Kadie was very attentive and friendly. Very professional! I've noticed all Chase banks have really great service these days. Great job Chase and Kadie!

I seldom have much nice to say of woodforest customer service. I'm out of town and misplaced debit…read morecard. Needed to do cash withdrawal. Fast. I called 2 wf branches to ask how late the lobby was open. Both calls had a recording saying they couldn't come to phone LEAVE A MESSAGE OR CALL ANOTHER BRANCH. it was 6 pm and i needed answers quick. This Branch...the 3rd one did actually answer! They did stay open till 7 pm. Why WF doesn't post hrs on their Yelp site is confounding. WF take note: banks are all competing for our biz...and we pay ridiculous fees for convenience. The least wf could do is answer their phones and update their Yelp page to include hrs of operation. I arrived in time and was actually greeted by branch manager Cameron_____. Not only was he courteous but when I explained about lmisolaced card and that i couldn't wait 7 to 10 days for a replacement he paused and found the Branch nearest me that does have the ability to issue replacement cards on site. That was exactly what i desperately needed. Some may not have stopped and Looked up the branch..the address abd phone number but he did. Wf hire more managers like Cameron at the TrinityMills Carrollton Tx or lose my biz tova competitor!

Woodforest Bank as a whole is 4.5 stars. I love small banks. It's simple and straightforward…read more I give 3 stars because of their service and lack of expertise. They are friendly enough so don't let that deter you away. You just have to ask plenty of questions and be very patient. If you don't have those things you'll be frustrated. I originally went to the Addison location because their service is great and they are knowledgeable. They always greeted me by name and asked me how I was doing.

Please avoid Prosperity Bank. I was trying to give them a second chance to make a first impression,…read moreand it's just more of the same. I'm in a store today and needed a refund for an item I paid for with my debit card. The first two times they tried, they received an error message that said 'debit card unavailable'. I tried the mobile app. It's down. I tried the website when I got home. It's down. I clicked contact customer service. The link is disabled. I called customer service. No one answers. I choose the option for automated account information and the call disconnects. This is craziness. Technology usually moves forward. As soon as everything I have pending clears, I'm out. Screw this. This is a full on nightmare, just when I thought this year couldn't get any worse. Legacy Bank was absorbed by Prosperity Bank effective 6/8/2020. Today is 6/10/2020 and I tried to use my debit card for the first time. No dice. I was already trying to be cool about my banking history which has disappeared, but now you're holding my money hostage? Customer service is nonexistent. I hung up after 35 the first time I called today. As I write, I'm 42 minutes into the second call. But hey, they understand that my time is valuable, so there's that. The reviews that say direct deposits are missing are giving me a panic attack. I've been on board with credit unions for over 20 years, but this will be what finally forces me to a real bank. It's a sad day.

We love Prosperity Bank! It has a home town feel and everyone knows your name, not to mention you…read moreare not inundated with fees. Quick responses, friendly staff and always very accommodating. Hoping the new Roanoke location has Saturday hours. Deb and Rick Ott

If I could rate zero stars I would. Comerica Bank engages in wholly unethical and illegal hiring…read morepractices. I received an offer of employment as a VP level Governance Manager by Comerica on 9/8/2025. What has transpired since has been absolutely devastating to me. The HR contact (Stacia McCloskey) whom I dealt with primarily never asked me to apply online to the role. She offered me the role on 9/8 and then asked me to apply online, at which point I would disclose any disability. I have an ADA protected auto immune arthritis disability, and not only did I immediately disclose this to Ms. McCloskey, I sent her two accommodation requests from my primary care providers. She never addressed this email at any point. Then, I completed the background check application. I've worked in Legal and Governance for 25 years for Fortune 100 and 500 companies, and my education dates back to 1998. I've successfully cleared robust FBI background checks over the last 25 years. On 9/15, with no advance warning, a Debra Jefferson (no working Comerica phone number) called me and accused me of lying about my educational background which is now 30 years old. I was admittedly caught off guard and immediately sent Comerica my educational documents as well as Business Information Group (their preferred background check vendor). They clearly don't do authentic FBI checks because my international job didn't appear on their report which I requested to review. BIG indicated that they were never requested to verify my BA diploma by Comerica and that their file was marked as closed. After I disclosed my ADA disability, I was not supported in the onboarding process at all. This is clear illegal and unethical bias towards a candidate with a verified and disclosed ADA disability. I repeatedly submitted my educational documentation and all subsequent communication attempts were ignored. I've filed complaints with the EEOC, CFPB, the FTC, and the BBB. I'm seeking penalties, the least of which are lost wages. I've cleared every background check I've ever gone through in a decades long career in Legal. There is a clear hiring bias against applicants with disabilities.

I love using Comerica bank! Their tag line is to elevate the customer's expectations and they have…read moredone exactly that! I had called to extend a line of credit and after inputting all of my company information the automated system would transfer me to customer service. The CS team would explain that they would have to transfer me back to the automated system as they did not have the ability to approve the request. This cycle repeated over five times. It wasn't until I spoke with Denard who actually confirmed all of my info before staying on the call to actually verify the circumstance reoccurred. We learned that the original paper work that I was provided had inaccurately listed me the wrong loan #. Once the correct # was used the problem was resolved! He is literally the gem at that office and should be recognized for going the extra mile to resolve my dilemma. My expectations were satisfied! Thank you Denard!

I've been on hold and transferred and disconnected for over 3 hours...I'm now staying after hours,…read moreall to make a credit card payment. Nobody can help me and they transfer me to the same number. Multiple are nice, multiple are rude. No one knows how to help or get me to the right place. Just trying to pay my credit card.

The bank is crappy... worst banking products ever. The got stuck in the ice age with faxes and…read moreeverything. The only reason I stay and bank here is because the team at this location. From the banker Andrea to the teller Giovanie they are the best.

Always helpful and fast staff. Never had an issue with them and have been with them for 5 years.read more

I had been banking with this institution for over eight years with no issues until last Friday when…read morethey put holds on my payroll checks for 10 business days! Someone at their customer service center said that it is a new policy when mobile deposit is used and yet another told me that they had just never had a check from that bank before! I have autopay set up and because of their ineptitude my account is overdrawn and all they can say is that I will have to pay their overdraft fees!! Stay away from this bank!!

Blanca in the Customer Service Dept. Is a gem and a great…read morefind for your bank. She was very helpful and very professional. Thank God for people who are pleasant and good at their job and she's one of those people. Thanks

Wells Fargo allowed thieves to take my money, and when I reported it, they did absolutely nothing…read moreto help. No real investigation, no protection, and no effort to return my funds. Customers are left alone while their money is stolen. This is unacceptable and extremely frustrating. I do not recommend this bank to anyone.

Been banking with Texans my whole life. Normally I use the main Richardson location for anything…read moremore complicated than replacing a card or taking to a teller but my car decided that the day my dad went in the hospital to develop engine problems so I had neither the time or reliable transportation to get there. Stopped by the branch closest to my house to talk about car loans. Obviously my mind was other places but Mekdes Yarde was super helpful, I was in and out in maybe 15 minutes with a car loan at a great rate (this was early afternoon on a week day so there wasn't a wait). She put me in touch with a guy at the particular dealership I wanted to deal with. She also convinced me to go a little over what I originally wanted in case I found a really good deal which is exactly what happened. I ended up finding a year newer and half the mileage car from what I was looking at that would have been just over my original planned budget. And the people at the dealership told me that they don't even try to beat Texans or Navy Fed rates before they knew I was preauthorized. I loved not having to shop around for a rate but also not having to worry that I'm going to pay hundreds or even thousands more over the life of the loan. Whole process from deciding I needed to replace my car to driving off the lot took about 6 hours away from the hospital over 3 days including test drives and being preauthorized made the whole process quick and easy.

I had aHorrible experience with their home equity loan department . Very discriminatory practices…read morewithin different ethnicities, first tried over charging the closing costs when questioned about it denied the previously approved application. Better go to Navy Federal or Mobility Credit Union.