This is a very small and quaint credit union. We first came to know of this bank from a work…read moreassociate who recommended them for an auto loan. They deal with railroad employees well and have fair enough rates even for the lower credit score brackets. Their rates are a bit higher than others for the same credit scores unless you have immaculate credit, but they are always helpful and very personable, something you don't get at the big box banks. Janie was the one we deal with on a regular basis, she's always so kind and always remembers me on the odd occasion that I do come in. It's a very small branch and the only one they have. Worth a drive if you're in the railroad or other union industries that are accepted for the ease of financing smaller things. They do not do anything with mortgages or equity loans, just banking, some investing, signature loans, and auto loans.

I didn't even make it to the door and a young man opened the door for me and welcomed me and asked…read morehow they could help. I said that my Chime app said that I could withdraw money there and though he was unsure, he went and asked. They were also unsure, but said to try the ATM, which is what I was looking for at first, it's out back... Anyway, it did work, there is a fee, but the limit is higher than others... Very Excellent service!

First time to visit the PNC Bank at the Southlake Blvd location and I loved it. I was greeted and…read morewaited less than 5 minutes to speak to someone. Nicholas is the person who worked with me. He took his time, he let me ask tons of questions and even worked out a plan with me that met my needs. His follow up is amazing! I've been a PNC customer before they were PNC, glad I stayed with them. I recommend Nicholas to everyone!

I have been with DATCU for many years now and always encounter very friendly and professional…read moreemployees at all branches. I fondly remember seeing Dr.Killough at the old Edmonds Rd branch in Lewisville.

I have got my car financed with Datcu 3 times in a row, and I recently got a call call from Jade…read moreHart @ Datcu in terms of helping me to lower rate on my credit cards. Long story short, he was amazingly patient and courteous through out the process.

Great Bank to deal with. I have been banking with them since the opened. Never a problem.read more

Horrible customer service. I wouldn't have an account here they paid me. They wanted to charge me…read moreto cash a check written from their bank! Smug and arrogant customer service.

My prime account with Amazon got hacked and after calling Amazon for over a month to get it…read moreresolved and receiving no help from them, I went to my credit union. I explained the situation to Rafay and he was happy to help me with this situation. He filed a complaint with the fraud department for me. I was told they will contact me within 3-5 business days. He listened to my frustration with Amazon and made me feel like I did deserve a resolution. I am thankful that someone finally listened and was willing to help me out! If you need a friendly person with great customer service skills, please go see Rafay! He will definitely help you.

I've been a member of this system for 4 decades. Before there was an Irving branch, I travelled to…read moreDallas Teachers Credit Union in southwest Dallas. Thirty years ago I followed this credit union to Irving on Belt Line and then on to 161. The new branch has all new furnishings with the EXCEPTION OF their 20 year old coin sorting machine. Now, guess what's been "temporarily out of service" for over two weeks. For the last 5 years, it's been impossible to get a human employee on the phone. Calling customer service is a never ending automated system designed to make you give up and hang up. Before I drive 10 miles one-way from south Irving, I'd like to be able to make a 20 second call to the bank and ask, "Is your antiquated coin machine working today?" Are YOU looking for a new bank? I recommend looking elsewhere. I will be.

I had an outstanding experience with Prestige CCU! I had been trying to open an account with a…read morecredit union for quite some time but never received a response elsewhere. My sister recommended Prestige CCU, and I'm so glad I decided to give them a try. Ashley Powell made the account opening process smooth, easy, and welcoming, and Mary Lopes was incredibly helpful in assisting me with my loan. Both of them provided exceptional customer service, answered all of my questions, and made me feel like a valued member from the very beginning. I am extremely happy with my experience and truly appreciate the professionalism and kindness I received. I look forward to being a member of Prestige CCU for many years to come. I highly recommend them to anyone looking for excellent service and a financial institution that genuinely cares about its members!

Ashley Powell is amazing! She assisted me in updating my online banking which had recently changed…read more She not only talked me off the edge, but she was patient, professional and understanding! The Trifecta in Customer Service! Thank you, Ashley!

I cannot say enough about Victoria. She went above and beyond to help with me with an issue a big…read morebank created. She was a delight to deal with and made sure that my issue, no fault of hera or Point Bank, was resolved correctly and efficiently.

PointBank truly offers excellent service around the clock for its clients. When my wallet was…read morestolen late at night, Aaron Benedict made sure my account was locked and secured even though it was far past office hours. PointBank genuinely cares for its clients and strives to give them the best possible service!

Best bank! Customer service is amazing, COVID response is great and they give my puppy a treat when…read morego through the drive through.