I left my debit card in the ATM, but didn't realize it until an hour later. I went inside the…read morebranch hoping they could access the ATM and return my card to me. The greeter explained that unfortunately they didn't have access to the machines and they would need to reissue the card. She invited me to sit down and wait for a personal banker to assist me. I went to sit down, but before I could, D****** offered to assist me. I explained to him what had happened and he was able to issue a new card on the spot! I was quite impressed. Thank you, thank you, thank you.

I have a mortgage at Chase and my wife passed away in March. They recommended I take a copy of the…read moredeath certificate to the bank. When I went into the bank no employee was there to greet me or see what I needed. When someone came up to me they took my name and said someone would take me to a cubicle. After waiting for 20 minutes and seeing bank personnel helping other people I asked when I would be seen. I was told no one was notified that I was waiting. They finally met with me and said they scanned the death certificate and said I should contact Chase mortgage the following week. I contacted Chase today and they said nothing was received from the bank and that I would have to resend it. Overall bad experience. Dale B.

My experience was great, up until I spoke to this Rude lady named Stephanie Shaw. Rude, arrogant,…read morethink she knows everything, would barely let me even talk. This company would THRIVE without her. I would give this place a 5 star rating but unfortunately she still works there.

I had never heard of this bank until a friend of mine recommended it to me. I must admit it was a…read moregreat choice. The service that personal banker Julie provided me at the Pilot Point branch was A++.

Isabella is great! Very helpful and friendly!! Very knowledgeable, knows her job very wellread more

This branch with negative star. There was a long line & 1 single person working. ATM didn't work!read more

Wells Fargo generates a ton of their revenue from fee's…read more They get you in with a checking offer and releasing funds early for a "early pay day" Trying to close your account is a nightmare as if for any reason you overdraft your account you are unable to process a payment until the balance is done pending. Giving them the ability to hit you with a $35 overdraft fee ( with no way to remove ). Terrible customer service, any push back they hang up. Avoid Wells Fargo like the plague, SoFi is an amazing option.

Been a customer for many years. Always had good experiences with the manager Connie. Worked with…read moreother reps and have my safe deposit box in the location. Never any issues getting my business career for.

We've done business with Chase for decades and we're still with them. This branch is a bit newer…read moreand we moved our banking over a few years ago. The people in both branches have consistently provided outstanding service but the smaller one was closed. While these people are terrific, their mobile app and online banking are excellent, too. I don't know how we lived without these banking options. Anyway, a big shout out to Florina, who took care of our transaction and our little problem with ease (and a great attitude). It was also impressive to see her handle a rather loud and entitled man who wanted to bully them. Kudos for keeping your cool and not escalating his bad attitude.

Terrible drive thru customer service every time I come to this location! They appear to be very…read moreunder staffed & prioritize inside customers.

Great customer service. I dealt with Denise Nadwodny today. She was so pleasant and great to talk…read moreto. Took care of my issue, was very patient, and made sure everything was correct. Need more people like that in the world.

Awesome customer service. When you call they are so will…read moreto walk you through any issues you have. They have helped with several issues due to my slow moving memory.

Always ready to help me. In person and over the phone ap is super easy Was super helpful when…read moremy spouse passed and took their time figuring my problems out

This is for the new Euless location, at the time of my visits, that location wasn't an option…read more I am also a member of USAA, and chose to join Navy due to the convenience of having a branch that is located in my area. So far, I haven't had any issues and going into the branch, has been pleasant. I will say, the "freeze" option they have for their debit card, I feel, is somewhat pointless. It is great when traveling or if you're wanting to avoid unknown fees, but that's as far as it goes. With USAA, I would freeze my card and that froze all transactions that were trying to be submitted. Navy, it still allows transactions for merchants that you've used your debit cards for. Other than that, I really enjoy Navy!

Great customer service! Easy to work with and they support Best Buddies! We need more businesses…read morelike CUTX that are customer and community focused!

Its impossible to reach a person on the phone, forcing you to go in person. Then you it had to wait…read morea loooong time to be helped. Have been with them for years, but they've steadily gone downhill and will be looking for another place to take my business.

I personally love walking into this bank, once you walk in you feel like you are welcome; this bank…read morejust has a very homey feel to it. When I walk into Wells Fargo it just feels like business, but here you feel like you are all family. Other than the feel, they have great account options including free checking! They are decently staffed as well so that is a big plus!