I was very impressed with the customer service shown by this bank. My co-worker just opened an…read moreaccount with them yesterday...and Miss Betty Futch, a Vice President, came in today to check out our business and to bring us cookies! "I think they may still be a bit warm," she said, as she welcomed us into their family!

Step father just passed and my mom went in to remove him from the bank account with an original…read morecertificate of death and the original trust document - the manager was extremely rude and condescending to her. Told her continuously that she didn't have what she needed when she had a letter of the requested documents. We will be moving her accounts away as well as mine. Have fun explaining to corporate how you lost half a million dollars in one day from two customers! She's been with you for over 30 years and I've been with you since I opened my first account at 16 (I'm now 30 now). You're lucky I'm handling this professionally and hitting you where it hurts. Because my inclination is to do some hood rat stuff and make you involve the police! Do not call us or send us letters about how you want our business back - it's gone!

The environment was very friendly and helpful. I was assisted and had my questions answered without…read morehaving to wait too long.

I have a business, checking, savings, and credit card with chase. I do most of my banking online,…read moreas it is easy and efficient. However, I travel frequently for work and come into branches often to get singles to tip shuttle bus drivers, ect. I have also exchanged currency here. My experience with Chase has always been a good one. They have convenient locations and the service is good. I was with BoA for 15 years previously and left strictly for customer service issues. I see the low score, and I just haven't had that experience. I've been with chase for probably about 15 years and I have no complaints.

Great experience, nice well-kept location. Not much to say…read moreother than that, just a good experience delivered by nice folks in a decent location.

This place does amazing service! Jonathan, Victoria, Emily, Latrice, boss lady & misty have taken…read morecare of me and my grandparents like family! Badass bank and badass service. That's why I bank with first mid grapevine. Love this place and the people here.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois, Missouri and Texas. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.

Loved seeing a Chase bank building as I flew out of central market w my coffee. I had a stash of…read morecash I needed to deposit so also rejoiced that "some" of the lanes had ATM machines. One of my 5's was rejected and it did have Wierd green colors stained on it. Not sure why customers pass off crummy money but they sure do. I'll have to see what's wrong w this bill. So here, some of the lanes have that vintage machine where the tubes went down a chute - that was ALWAYS so cool to use! However they were screwed shut. This tub contraption may not be used anymore. My Chase 's back home only had ATM at the lanes...so maybe it's all self service now unless there's an in person window. I never mind walking in, I live chase, I love banking at chase and employees have always been wonderful and helpful to me in every city that I visit a chase.

Chase Bank has friendly service and is always helpful, making banking a smooth experience! Love the…read morestaff here.

Always helpful and fast staff. Never had an issue with them and have been with them for 5 years.read more

I had been banking with this institution for over eight years with no issues until last Friday when…read morethey put holds on my payroll checks for 10 business days! Someone at their customer service center said that it is a new policy when mobile deposit is used and yet another told me that they had just never had a check from that bank before! I have autopay set up and because of their ineptitude my account is overdrawn and all they can say is that I will have to pay their overdraft fees!! Stay away from this bank!!

Prosperity Bank's employees, especially Mr. Armando Fletes who is a most-responsible lender, and…read morethe managers and notary experts of Grapevine (301 S. Park Blvd.) branch, are wonderful professionals. I've interacted with this branch very often, for many years, for my small tutoring business, therefore I warmly recommend these Prosperity Bank experts as they have always helped me and my school promptly, directly at the branch as well as online. Thank you!

Legacy Texas has been acquired by Prosperity Bank. As if they could not get any worse, they have…read more. wait times on calls are over 45 minutes IF they ever pick up at all. Their chat option also doesn't work. They locked our card out, spoke to the fraud dept 4 times before they told us it was the bank and not them. Had to go in person because nobody answered the phone, was told they fixed it only to have the card declined later that day again. Closed the account and received a follow up from the bank telling us the account was officially closed. 14 days later more activity on the account that was never closed. This bank sucks. It's like a crazy girlfriend you can't get rid of... Moved our accounts over to Chase. this is the most incompetent, and outdated bank ever

Hey they're pretty good. I use them, have had zero problems.Its cheap and easy, app is really good,…read morepeople are nice, usually locals. Free Checking and cheap Savings, always good. Good good good lol.

I have been damaged by this bank multiple times and I am a brand new customer. They absolutely do…read morenot have their act together. I beg you to find another bank if you are considering them. Switching to this bank has been the biggest banking mistake I have every made, hands down. As soon as I can get a new account opened up somewhere else, I am out. Customer service issues galore, and today they tell me that can't process a check I deposited in the ATM and I have to wait 5 days before they can get the check out of the ATM to re-run it. I run a business and can't wait that long. This is so beyond unacceptable.