They have outsourced part of their customer service department. A fraudulent charge was made…read moreagainst my account. I have enough experience to know the wait until the amount has posted to my account. It's been showing posted for several days. I called the number after they spend a lot of time verify my identity then they tell me that it see the amount has posted, and they need to transfer me. of course. But then I'm talking to people from a telephone room you can hear a lot of noise and they do not speak English as a first language. We're dealing with money here. I want someone who truly understands me and that was not the case. After I verify my identity three different times with them because they cannot understand me, they inform me that even though it shows posted it really isn't and I need to monitor my account for 5 days and then go through the whole mess again. I am very seriously considering closing my account. This was a bad move on their part. I asked to speak to a supervisor and the person I was speaking to just continued to talk and apologize and talk and apologize and I finally yelled transfer me. What are they thinking? I've had my account for close to 30 years. And I have been so happy until now. They really need to get their act together.

Truly annoying. No, not the people inside the credit union. The majority of my interactions with…read morethe staff have been great. My beef is with the parking lot you enter to reach the people inside. Either by lobby or drive thru, the parking lot is ridiculous either way. The gigantic speed bumps ( they have a million) are obnoxiously huge. Are they trying to protect the neighborhood school children who wander around in bank parking lots? Are they trying to deter bank robbers? Probably not going to work, in crime shows they don't care about the condition of their getaway car anyway. Consider this review something like a Public Service Announcement.

I used this bank and the people there are helpful, but it is always frustrating that the ATM is…read morenever working. By which I mean, it never working. They say they're getting a new one, but I have heard that for a while now.

I absolutely hate this bank. They are slow af and must use their fingers and toes to complete the…read moretransactions. If I didn't have to deposit my rent here I would never even know they existed. I spend no less then 20 minutes in line every F-ing time I come here. Do better.

They have what matters most. No min balance. No direct deposit required. No fees. No other bank…read morein the Keller area offers this.

Policy of only allowing one person in building at a time and have 1 teller working. Waited about…read more20 min to even get inside (there were no other customers around, even drive through). Then they asked to provide my ss# on a form just to put in some bday money for my relatives account. No thanks. More like RBFCU-later

This branch of Comerica is fantastic. Friendly faces and the tellers make it a point to get to know…read moreyou! Being on Camp Bowie makes it really convenient to do my errands around town. The only thing lacking from Comerica is mobile deposits. Great bank with personal service.

As part of a merge, I did not elect to bank with Comerica…read more I put over $300,000 a month in a business account and the bank manager wants to small fee me to death! Charge me to cash a $500 check, even though I'm an account holder. Charge me for quarter rolls. Totally dissatisfied with this bank and will be closing all my accounts.

I don't usually write reviews unless it's about food ha-ha, but AACU deserves it. I've been a…read moremember for years and have financed all four of my auto loans through the Hurst Branch they're consistently outstanding. Every loan process has been simple, honest, and hassle‑free, with unbeatable rates that dealerships can't match. Blanca has helped me through multiple car purchases, and her exceptional customer service and genuine care have made every step easier. This past weekend, Susan went above and beyond by calling me back minutes before closing to ensure my loan was processed so I could leave the dealership the same day. Daniel then finalized everything quickly and thoroughly, making sure all documents were in order. AACU truly has an amazing team of experts who care about their members, and I'm incredibly grateful for all they've done for me. I'm always going to choose them for all my loans!

Shout out to Susan at AACU Hurst Branch! She helped me with a truck loan this past Saturday and was…read moreincredibly efficient. It's rare to get such quick, seamless service on a weekend. Thanks for making it easy, Susan. Jordan and Kelly Bailey

Great Bank to deal with. I have been banking with them since the opened. Never a problem.read more

Horrible customer service. I wouldn't have an account here they paid me. They wanted to charge me…read moreto cash a check written from their bank! Smug and arrogant customer service.

The HSBC banking customer service is by far the BEST I've ever experienced…read more I just spoke to a guy so patient and kind throughout the entire call. He asked if there was anything else he could do to make my day or make me smile. Then he closed the call letting me know he "really and truly wishes [me] nothing but the best in life." What a beautiful and unexpected way to end a business call! In a world where businesses continue to prioritize customer service LAST on their list, companies that train their representatives to support their customers in this delightful way will always be on top!

I have had an HSBC account now for about 4 years. It is the worst bank I have ever had to deal with…read morein my 45 years of having a bank account. When I first opened an account, they wouldn't take automatic deposit from me for over 5K, even though they only had 2 branches in SF. Then once that fiasco was straightened out, they constantly declined charges on my debit card for alleged "fraud and security purposes." After repeatedly explaining that the FDIC insured my account for up to 250K and that my balance was hefty, but nowhere near that amount, so any protection was for HSBC not me, the decline problem tapered off. Then this Fall it took me 3 hours on the phone to wire money from my HSBC account to another account. Multiple phone calls with numerous people that day. Finally, my husband had to physically go in to their SF branch to get the wire completed. Insane. Now, today, I got notice that an automatic payment tied to my debit card had been denied. And, rightly so, I had recently gotten a new debit card due to suspicious activity on my old card. I went in to pay the payment. I entered in my debit card information. Denied. I re-entered thinking I must have made an error. Denied. I call "Premier Customer Service." I am told that my charges were denied because I had exceeded my daily limit for expenditures on the card which was $5K. I explained that I had only made one purchase on the card today for substantially less than the alleged $5K limit. No explanation. Just continued jerking around by a bank that could give two hoots about an individual depositor without millions in assets in their institution. I will be closing my account. I have had it. I will be looking for nice small, locally owned bank where my business matters and some customer service rep doesn't read from a prepared script and has no ability to answer my questions or solve my problems.

They are amazing, Amber the branch manager is such an sweet person, honest and easy to work with.read more

Kb and mark were very kind and educated us on how to make good use of our account, spoke about…read moredifferent issues bothering us on our accounts and we are good to go.