Awesome bank! I was working Scott and he was soo helpful. I highly suggest this bank, which is…read morelocally owned and run.

It is so nice to have a real person to talk to when you call your bank. Worthington National makes…read morebanking easy and enjoyable. The staff is extremely pleasant.

I love this branch! I switched all our accounts from Bank of America to Wells Fargo years ago and…read moreto this day, every time I go into this branch I'm reminded why I switched. From the person who greets you at the door, to the tellers at the windows, to the personal bankers, we receive excellent personal service. They are just so nice! It's difficult to find a bank with such professional, kind people in all areas and this branch nailed it! Special shout out to Sara, Michael and Wanda! Great service today and every day!

First Auto loan and get screwed up by a branch representative, who didn't understand by loan fully…read moreyet made decisions/suggestions for me with the dealership that later bit me in the rear, taking no responsibly for actions made. Now I'm being held liable for a mistake the branch made????? What a MISTAKE Wellsfargo what a MISTAKE...

They dont have a drive thru if you are crippled forget Happy Bank in midcities…read moreYou have to go up steps and walk around to get inside bank. Not good for handicap

I've banked with Happy State for 12 years. We're from the Texas Panhandle and when we moved to DFW…read morewe were Happy to see we wouldn't have to change banks. Hometown feel in the big city is awesome!

I came here to open a shared checking account with my boyfriend so we could start paying for…read moregroceries by card. I couldn't open one with my bank as banks usually have to have a direct deposit linked to your card and have penalty if you don't use the card often. I contacted EECU and found out I don't need direct deposit. When we went in, the place was pretty empty. We were greeted nicely and the finance manager has able to assist us immediately. In 30 minutes, both of us came out with our new debit cards. It's great you don't have to wait for your card to be mailed. I loved how everyone was very nice and welcoming in this branch and the service was quick!

If I could give zero stars, I would…read more After my father passed away, my mother needed to refinance his vehicle through EECU because she continues to drive it. What should have been a straightforward process became a series of communication failures, errors, and unnecessary delays. Our first experience at the Hurst branch immediately caused us to lose confidence in the loan officer handling the situation. She told us she did not know how to navigate our circumstances, so we ultimately contacted EECU's digital branch, which was able to guide us through most of the process. Because the auto loan still required documents to be signed in person, we specifically scheduled an appointment at the North Richland Hills branch rather than returning to Hurst. The night before that appointment, the Hurst loan officer called asking whether we had intended to schedule with her. I then contacted the NRH branch to confirm our appointment was with them and explained why. No one returned my call. We arrived for the NRH appointment as scheduled. Despite having an appointment, paperwork was still being prepared after we arrived, and the process took nearly an hour. We were then told an issue prevented everything from being completed and that additional documents would need to be electronically signed later that day. Later that afternoon, we learned another form had either been missed or had not been completed correctly. We were told it had to be resolved that day or the loan closing costs could change. My mother and I completed the additional electronic signatures as requested. After that, we received no further communication and reasonably believed the loan process was complete. We were told we were simply waiting for the Texas registration sticker from the title department. After three weeks with no sticker and no update, I called EECU myself. I then learned that a form had been waiting for the NRH loan officer to take action on it for those three weeks. It appears the process only moved forward because I called to ask what was happening. Meanwhile, my elderly mother is driving a vehicle with an expired registration while we continue waiting for EECU to complete its part of the process. The issue here is not one isolated mistake. It is the repeated lack of follow-through: unanswered messages, incomplete or incorrectly handled paperwork, missed steps, weeks without proactive communication, and a three-week delay that was discovered only because I followed up myself. We received multiple apologies, including from management, but apologies do not correct an ongoing lack of basic follow-through. Based on our experience with this auto loan, I cannot recommend EECU. When handling something as important as a vehicle loan and title/registration paperwork, customers should not have to repeatedly monitor the process themselves to make sure required steps are actually being completed.

I needed cash but my RBFCU ATM card was expired and I moved recently so no clue where the…read morereplacement is yet. Luckily I found a physical location within 30mins so I drove out Bedford. Nice quiet location, I was greeted and helped right away. They don't use deposit or withdrawal slips so you go straight to a teller which I liked. Orlando was able to get me cash and get a new card ordered for me in a few short minutes. I have only positive things to say about this location!

Best CU ever! Fast, friendly and personable. What more could you ask for. Management trains their…read morestaff right. I'm a member for life!

I have been banking at this location for 20 plus years. Once in a 'blue moon' I get a teller that…read moreis having a bad day, but never THAT bad. They always go out of their way to resolve any problem quickly.I've NEVER had the ATM (inside one or outside) act up, always works fine,(however, their ATM system is one of the slowest) I've had accounts at ALL the competitors, but Chase is still the best..

Every time I go into CHASE Bank Lobby to use ATM, it is BROKE…read morereally! then when I let teller know about it she says" I guess I will tell somebody about this? REALLY does machine flag somebody or something? If it does not maybe it should. Always pressed for time, so this is really inconvenient, especially if I have to go to another bank?

One of the few banks around that truly focuses on serving the customer's individual needs. Preety…read morehas always been helpful and smiling, and even called me when I came by after the lobby had closed to see if there was anything I needed. Keep up the good work, Southside!

I used to be able to check my balances, transfer money between accounts, etc.. Now in order to do…read morethat, I have to go to paperless statements! I'm old and old school. I still write checks, don't have a debit card, and want my paper bills in the snail mail!!

3 ppl standing around but of course only 1 person could help me and she was on the phone. Then she…read more"wasn't" on the phone, she was waiting for her 9:30. That never showed up. The manager has serious attitude and again just standing around gossiping with coworkers discussing crawfish. Go to Hurst or Southlake. Don't waste your time here.

When I first saw this rating on yelp. I said no way and went anyway. Went into bank to make a few…read moretransactions with the teller and there was only one teller with a line almost out the lobby. Manager at no point addressed the line to say sorry for the delay just paced back and forth it took me almost 30 min to be assisted by a teller. Eventually as I was leaving they finally opened another teller but the manager should've addressed the line sooner and at least apologized for the lengthy delay. It's sad that poor customer service is a more common occurrence. I've never had this happen at another branch.

Poor customer service. I made an appt on line. The person I was supposed to meet with came in at…read morethe same time as I did. She was notified that I was there but made me wait. As soon as she came into the waiting area, she helped a customer that came in after me without an appointment. Despite this being the closest to my job, I won't ever come here again.

Great bank, fast service and friendly staff. They are always able to get me in an out fast workout…read morea wait