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    RBFCU - Bedford

    4.7 (3 reviews)
    Open • 9:00 am - 5:00 pm
    Updated 3 weeks ago

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    Services - RBFCU - Bedford

    Personal banking

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    6 years ago

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    Kenzie K.

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    6 years ago

    Best CU ever! Fast, friendly and personable. What more could you ask for. Management trains their staff right. I'm a member for life!

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    Kenzie K.

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    5 years ago

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    EECU Credit Union

    EECU Credit Union

    (20 reviews)

    I came here to open a shared checking account with my boyfriend so we could start paying for…read moregroceries by card. I couldn't open one with my bank as banks usually have to have a direct deposit linked to your card and have penalty if you don't use the card often. I contacted EECU and found out I don't need direct deposit. When we went in, the place was pretty empty. We were greeted nicely and the finance manager has able to assist us immediately. In 30 minutes, both of us came out with our new debit cards. It's great you don't have to wait for your card to be mailed. I loved how everyone was very nice and welcoming in this branch and the service was quick!

    If I could give zero stars, I would…read more After my father passed away, my mother needed to refinance his vehicle through EECU because she continues to drive it. What should have been a straightforward process became a series of communication failures, errors, and unnecessary delays. Our first experience at the Hurst branch immediately caused us to lose confidence in the loan officer handling the situation. She told us she did not know how to navigate our circumstances, so we ultimately contacted EECU's digital branch, which was able to guide us through most of the process. Because the auto loan still required documents to be signed in person, we specifically scheduled an appointment at the North Richland Hills branch rather than returning to Hurst. The night before that appointment, the Hurst loan officer called asking whether we had intended to schedule with her. I then contacted the NRH branch to confirm our appointment was with them and explained why. No one returned my call. We arrived for the NRH appointment as scheduled. Despite having an appointment, paperwork was still being prepared after we arrived, and the process took nearly an hour. We were then told an issue prevented everything from being completed and that additional documents would need to be electronically signed later that day. Later that afternoon, we learned another form had either been missed or had not been completed correctly. We were told it had to be resolved that day or the loan closing costs could change. My mother and I completed the additional electronic signatures as requested. After that, we received no further communication and reasonably believed the loan process was complete. We were told we were simply waiting for the Texas registration sticker from the title department. After three weeks with no sticker and no update, I called EECU myself. I then learned that a form had been waiting for the NRH loan officer to take action on it for those three weeks. It appears the process only moved forward because I called to ask what was happening. Meanwhile, my elderly mother is driving a vehicle with an expired registration while we continue waiting for EECU to complete its part of the process. The issue here is not one isolated mistake. It is the repeated lack of follow-through: unanswered messages, incomplete or incorrectly handled paperwork, missed steps, weeks without proactive communication, and a three-week delay that was discovered only because I followed up myself. We received multiple apologies, including from management, but apologies do not correct an ongoing lack of basic follow-through. Based on our experience with this auto loan, I cannot recommend EECU. When handling something as important as a vehicle loan and title/registration paperwork, customers should not have to repeatedly monitor the process themselves to make sure required steps are actually being completed.

    RBFCU - Bedford - banks - Updated October 2026

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