Awesome bank! I was working Scott and he was soo helpful. I highly suggest this bank, which is…read morelocally owned and run.

It is so nice to have a real person to talk to when you call your bank. Worthington National makes…read morebanking easy and enjoyable. The staff is extremely pleasant.

I love this branch! I switched all our accounts from Bank of America to Wells Fargo years ago and…read moreto this day, every time I go into this branch I'm reminded why I switched. From the person who greets you at the door, to the tellers at the windows, to the personal bankers, we receive excellent personal service. They are just so nice! It's difficult to find a bank with such professional, kind people in all areas and this branch nailed it! Special shout out to Sara, Michael and Wanda! Great service today and every day!

First Auto loan and get screwed up by a branch representative, who didn't understand by loan fully…read moreyet made decisions/suggestions for me with the dealership that later bit me in the rear, taking no responsibly for actions made. Now I'm being held liable for a mistake the branch made????? What a MISTAKE Wellsfargo what a MISTAKE...

They dont have a drive thru if you are crippled forget Happy Bank in midcities…read moreYou have to go up steps and walk around to get inside bank. Not good for handicap

I've banked with Happy State for 12 years. We're from the Texas Panhandle and when we moved to DFW…read morewe were Happy to see we wouldn't have to change banks. Hometown feel in the big city is awesome!

my wife and I are very happy with the service provided from EECU they have stopped the bad guys…read morefrom getting to us on several occasions and we are grateful

Yesterday around 3 pm, I thought I'd need to see a banker to handle my issue, but Justin Yarcik was…read moreat the window inside, and he solved everything so perfectly! I had never been in this branch before. I have had an account with EECU since 2015, but had not used it in years. I needed to reactivate my account and get a new debit card, so my son, who also has an EECU account, could deposit my birthday money for me from your location downtown. I was unsure how to update everything in order to quickly arrange this, and our time frames were extremely tight. Imagine how pleased I was to have this bright, personable young man listen intently to what I needed, and then he made it happen! Nothing has been this easy in my recent memory. Now, THIS is how you get and keep business in a competitive industry. Justin made my day. Thank you for hiring such gems as Justin. He is truly a jewel in the EECU crown. Sincerely, JILL STREHL, 817-501-9605 Arlington, TX

Terrible customer service. Needed to use the restroom and was denied access. I've been a loyal…read morecustomer since 1993 and Alfonso should try a different career.

Great guys, great staff, but the upper upper management plays nasty tricks to take advantage of…read moreSmall businesses. Right now they owe me approximately $90k

Every time I go into CHASE Bank Lobby to use ATM, it is BROKE…read morereally! then when I let teller know about it she says" I guess I will tell somebody about this? REALLY does machine flag somebody or something? If it does not maybe it should. Always pressed for time, so this is really inconvenient, especially if I have to go to another bank?

Based on my experiences (more than one) with this particular branch and the staff there, it has…read morealways been a pleasant one every time. I've used both the drive-through and gone inside. Each time everyone has been helpful, courteous and professional. I've had terrible experiences with other banking institutions (I'm looking at you, the credit union on Forest Ridge) but never with this branch, or any other Chase branch in the area.

One of the few banks around that truly focuses on serving the customer's individual needs. Preety…read morehas always been helpful and smiling, and even called me when I came by after the lobby had closed to see if there was anything I needed. Keep up the good work, Southside!

This bank decided to change their bill pay software. All of…read morethe credit cards, phone bill, internet service, etc. bills that were being automatically paid got screwed up. I started receiving emails and phone calls asking why i had not paid my bills. When they converted, they gave the accounts weird names like my Mastercard showed up as SWE card. I had to make several phone calls and all i got was "Sorry". The final straw was my cell phone bill is not able to be automatically paid so I will have to monitor and go in every month and change the payment amount. And, all the payment history is gone. Terrible system.

3 ppl standing around but of course only 1 person could help me and she was on the phone. Then she…read more"wasn't" on the phone, she was waiting for her 9:30. That never showed up. The manager has serious attitude and again just standing around gossiping with coworkers discussing crawfish. Go to Hurst or Southlake. Don't waste your time here.

When I first saw this rating on yelp. I said no way and went anyway. Went into bank to make a few…read moretransactions with the teller and there was only one teller with a line almost out the lobby. Manager at no point addressed the line to say sorry for the delay just paced back and forth it took me almost 30 min to be assisted by a teller. Eventually as I was leaving they finally opened another teller but the manager should've addressed the line sooner and at least apologized for the lengthy delay. It's sad that poor customer service is a more common occurrence. I've never had this happen at another branch.

Poor customer service. I made an appt on line. The person I was supposed to meet with came in at…read morethe same time as I did. She was notified that I was there but made me wait. As soon as she came into the waiting area, she helped a customer that came in after me without an appointment. Despite this being the closest to my job, I won't ever come here again.

Great bank, fast service and friendly staff. They are always able to get me in an out fast workout…read morea wait