I had a very disappointing experience at the Roanoke,TX branch while trying to get documents…read morenotarized for my LLC. As an existing customer, I expected a routine and professional process. The branch does accept walk-ins, so we proceeded without an appointment. After waiting about 10 minutes, we were assisted by Ashley Drake, whose demeanor was immediately rude, dismissive, and short. She complained about the number of documents we had (only three), which is a very reasonable request. She then questioned the validity of attorney-prepared documents simply because the LLC is based in Ohio. All members of the LLC were present, and notaries are authorized to notarize documents regardless of the state in which they are being used, so this added confusion and delay was unnecessary. She then left to speak with her manager, causing additional delay. After waiting even longer, she returned and told us she had another appointment and could no longer help us--leaving us without service after already waiting. We ultimately left and went to another Chase branch in Fort Worth, where the experience was completely different. The staff there were professional, efficient, and had no issue notarizing the documents. It was night and day. Honestly, it makes sense why the Roanoke branch was empty while the Fort Worth branch was busy with a line--yet they actually provided great service. This experience was frustrating and unacceptable. A basic service like notarization should be handled professionally, with clear communication, and respect for customers' time. Instead, we experienced poor attitude, lack of preparedness, and no follow-through. I hope management addresses this, as it reflects poorly on the Keller branch and its customer service standards.

How do you have 10 people sitting at desks with no customers but refuse to see someone when Chase…read moreon the phone told us to do a walk-in!! Do not go to this location

The staff at PNC Bank is phenomenal.Gay Lynn not only got my business registered but also my…read morepersonal banking services transferred over to PNC Bank. The staff there is always friendly, they're very upbeat and make sure they take care of all of your needs. I highly recommend this place in Granbury.

am extremely disappointed and offended with PNC Bank! Do not trust this bank with any of your…read moremoney. I was awarded a $10,000 check from winning a contest and you'd think I would be overjoyed yet this has been the biggest headache! It's been two weeks with ZERO access to my $10,000 then they close my account FOR NO REASON and say they will MAIL me a cashier check in 7-10 DAYS!!! Over a month without my money is insane! This is a bank issue and I will be continuously commenting and letting people know this awful story.

If you are looking for a great bank, check out Lamar National Bank. Most banks have similar…read moreproducts and services, but what makes Lamar N.B. stand out above the rest are their dedicated, friendly and professional staff. Aya was simply amazing and helped me with some detailed research on my business account. Dillon was also extremely helpful and friendly. Even the manager came out to assist and make sure I was taken care of. Their customer service makes this bank a standout among their peers.

Please avoid Prosperity Bank. I was trying to give them a second chance to make a first impression,…read moreand it's just more of the same. I'm in a store today and needed a refund for an item I paid for with my debit card. The first two times they tried, they received an error message that said 'debit card unavailable'. I tried the mobile app. It's down. I tried the website when I got home. It's down. I clicked contact customer service. The link is disabled. I called customer service. No one answers. I choose the option for automated account information and the call disconnects. This is craziness. Technology usually moves forward. As soon as everything I have pending clears, I'm out. Screw this. This is a full on nightmare, just when I thought this year couldn't get any worse. Legacy Bank was absorbed by Prosperity Bank effective 6/8/2020. Today is 6/10/2020 and I tried to use my debit card for the first time. No dice. I was already trying to be cool about my banking history which has disappeared, but now you're holding my money hostage? Customer service is nonexistent. I hung up after 35 the first time I called today. As I write, I'm 42 minutes into the second call. But hey, they understand that my time is valuable, so there's that. The reviews that say direct deposits are missing are giving me a panic attack. I've been on board with credit unions for over 20 years, but this will be what finally forces me to a real bank. It's a sad day.

We love Prosperity Bank! It has a home town feel and everyone knows your name, not to mention you…read moreare not inundated with fees. Quick responses, friendly staff and always very accommodating. Hoping the new Roanoke location has Saturday hours. Deb and Rick Ott

Do not come here!! They are rude and do not have good customer service at all. The little blonde at…read morethe teller has no manners and doesn't ask all information needed!!!!!!!

got to the location a minute before closing due to a wreck and the highway and all I needed to do…read morewas get something notarized and I was denied. the doors were locked before 12:00 on a saturday

Need Cash! Drive through ATM: What more do you need?…read moreI don't bank here and just use the ATM so all I can say is that it's an easy in and out.

The far right ATM machine, took my card, and with no change to the screen, no prompts to select…read moreanything, enter pin, or a simple, this atm doesn't work, sucked my card in. And that was it. Just took it and would not give it back. That happened on a Sunday, I was two hours from home, luckily, had another card to get gas with. I called the bank the following Monday to ask about it, on how I could get my card back and they seemed to not care that I couldn't get it back, and said, thanks for calling, glad I could help, good bye. They weren't any help, now I have to cancel a card.

Maybe recommend maybe not. Mixed feelings a a leaning on may be not - I paid off a car loan through…read morethem so that was good. What was bad is a I had two international fraudulent charges and my internet provider's auto-payment got mixed up upon EECU correcting these two fraudulent charges and so EECU still owes me $117.64 since earlier this year! I've talked to Monica and Wendy at a couple different locations and Monica has tried to help but my money back has not been returned! I'm still out of my money set-up on my auto payment through them with the amount due to their mix up with having international fraudulent charges from Honk Kong. (?) ridiculous as banks are supposed to hold and distribute your Money as you wish not take it, you discuss the issue with them and not pay you back when it was their fault. Still waiting on my $117.64 since earlier this year!

Wendy did a great job explaining the different saving accounts that fitted my needs! I was in and…read moreout of the office in a quickly manner.

I've been banking here for years and from day one, the customer service has been amazing. Every…read moreemployee is kind and attentive and knowledgeable. I sometimes end up staying a bit longer just to chat! They all seem like they truly care about your experience. Great location, great company! Easy 5 star!