This bank is very friendly and helpful. They are the best bank I've ever banked at. If your looking…read morefor a bank you should give them a try.

Great customer service! Friendly and smiling. Quick service too. I recommend this branch over all…read morein Denton

Went to the new one on Emery, amazing service as always, truly care about the customer. Unlike the…read morenational banks, went in opened a new account with waiting or any nonsense of appointments. Even better that they're involved in the local community. Highly recommend!

Horrible customer service and almost impossible to reach a supervisor without jumping through…read morehoops. Than when you finally get ahold of one; they offer no real answers or solutions or even compassion about you no matter if you been a loyal on time customer.

This is a great credit union! The staff is so helpful and friendly and they have great rates. The…read moreemployees know me and call me by my name...they have all the Big Bank services but not the high, excessive fees. I love the fact that they are member-owned which means we, the members, share in the profits..I highly recommend this credit union.

From the owner: Members' Choice Federal Credit Union is a voluntary co-operative, nonprofit savings institution,…read moreorganized in 1973 for the purpose of encouraging thrift among its members, creating a source of credit at a fair and reasonable rate of interest, and providing an opportunity for its members to use and control their own financial organization in order to improve their economic social conditions.

Shey at the Flower Mound branch has been great help with my international wires on many occasions…read more She has been helpful with many issues. Great bank and great staff.

This is the worst bank I've ever experienced. There is NO customer service, they are incompetent…read moreand inattentive, and the manager at my nearest branch has no clue about either how to conduct banking business or how to respond to customers. I absolutely hate this bank.

Absutely the worst, UNPROFESSIONAL bank and employees I have ever encountered. I tried to open an…read moreaccount at their Gainesville TX branch and was treated like a vagrant. Only 2 people working the desks. I was asked to sit and wait until they could find someone to help me but had no idea of how long it would take. Excuse was they were very busy. Well guess what? SO AM I! I left without being helped. I tried to open the account online and theit micky mouse online account system kicked me out after giving ALL of my personal info. Was NOT able to finish even after giving SS number, DL number, address, full name and all the pertinence asked for. I received a letter from some BS company called ChexSystemsSaying I was denied the account because they could not verify my identity. WHAT??? So...I called them and some person who barely spoke English wanted me to give him my FULL SS number over an OPEN LINE so he could verify my identity. NOT happening. Seems as though none of these incompetent people can perform an identity verification with all the info they could possibly need. To make a long story short, I opened an account with First United with ZERO problems. Walked in and was greeted professionally and out in less than 30 minutes. YOU lost my business and I would NOT EVER recommend this bunch to anyone! I do business with companies on MY terms, NOT theirs.

I believe this is the main FSB branch in Denton. FYI, they no longer have a drive up ATM or…read morewindows. They removed those to increase parking.

This is the closest Chase bank to us. If you're lucky enough to work banker's hours and go inside,…read morethe staff is pretty good. However, if you don't and need to transact through the ONE working outside ATM, you're going to wait a long time. See the attached pic. This was Saturday, 8/31/2025. This is normal for every Saturday. This is why I ended my banking relationship with Chase after +15 years when I moved to TX. Now I bank with Schwab and I can use any ATM around the world and get my ATM fees refunded a few days later. So much win going with Schwab these past 4 years.

A couple of days ago I needed a simple name change and I walked in the front desk told me to sign…read morethe clipboard and someone would help me. So I signed in and not even 2 minutes later Khushbu (Forgive me, I may have spelt it wrong) walked over and asked if I had an appointment with a specific agent and I explained that I just needed a name change and she said she could help me with it and not even 10 minutes later she had my name changed and all my questions answered. She was so sweet, very professional, and proficient at her job. If I ever need anything in the future I would make an appointment with her.

Bank of America is absolutely the most difficult bank to deal with. I have tried for months to…read moreclose my accounts, bring my accounts to zero dollars, but still months later and a day of vacation burned at work, there is hope that the accounts might actually get closed. BOA makes the simplest of tasks difficult.

Walked in with my elderly mother to change her address. Even though this has been done with the…read moreUSPS- still not receiving correspondence. Of course, greeted- Young man took her ID and bank card and confirmed -nope, we still are showing the old address. He then told us we could make an appointment or go to online banking. NEVER did he offer for us to get it done there at that time until we asked. I did say," that's ridiculous" to which the employee responded, "Why because you have to wait your turn?" (IF that was my employee, he would be fired on the spot!!!!) I told him they did not offer many options for those who do not or could not use the internet-- remember my mother is elderly and does not want any of her personal information on line and does not know how to navigate the internet. I respect her wishes and take her to the bank/ errands in person. About this time he did say we could wait 20minutes or more to see someone. Now it gets good the employee actually waved his hand as if brushing me off or as I took it -- flipping me off. We will have to go to the bank to change her address but I hope she closed the account. Worse costumer service ever received in a bank.

Horrible customer service and almost impossible to talk to a supervisor without jumping through…read morehoops. Than when you finally get ahold of one they offer no real answers or advice to solve any problems or get to a solution

This place has no respect for their customers and their payment system is flawed. I accidentally…read moregot behind on my car loan due to having a family emergency. I thought I had paid it and didn't. So I went to pay my monthly payment and there was no indication that my car was in jeopardy of being repossessed. I noticed that I had missed a payment and paid for one payment and had plans to pay the rest a few days later. My car was repossessed that night that I made the payment. There system doesn't do same day payment and put the payment for two days after. When I called them the next morning to see if it was them or if it was stolen. They wouldn't talk to me because I was not my husband but the gentleman did say that he could see the account and that I was able to make a payment so due to their policies that the car was not repossessed but could not tell that they did repossessed it. After that my husband called and they said that the payment didn't come in time and that they didn't have to let us know that they were going to repossess the car and that they have free will to take it then they want . I have asked to speak with a manager and was told he was in a meeting. I have patiently been waiting his call.

I'm depositing a cashiers check written by a bank to verify the funds are there!…read moreOr so I thought! This bank sucks!!!! They are calling it in to verify!!

Usually I go through to the atm to deposit. I had multiple checks on this occasion and figured it…read morewould be easier on me to go to the drive up teller. I was wrong. First the lady took exceptionally long to start working on my deposit. Then gave me a line on how they had to have a manager approve it because the check was to large. The atm has never had a manager to approve checks of this size. Then the manager came over apologized for the delay but then tried to use the opportunity to pitch a new banking account. For sure no customer service quality here.