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Frost Bank

4.5 (2 reviews)
Closed • 9:00 am - 5:00 pm

Services - Frost Bank

Personal banking

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7 years ago

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7 years ago

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Bank of Texas

Bank of Texas

(3 reviews)

This location makes the Plano location look like a horrible alternative universe. Mira at the Plano…read morelocation could learn a thing or two from the ladies at this branch. Tiffany and Yolanda were consummate professionals and reminded me of the reason I joined this bank years ago. Professionals and an absolute joy to engage with. These wonderful ladies are your mascots Bank of Texas. My honest opinion is If you model your staff after these ladies you'll be doing right by all your customers . More Tiffany and Yolanda engagement and LESS people like unprofessional and incompetent Miserable Mira.

"We go above so you can go beyond??" NO don't buy that! My mother passed away and had a small…read moreamount of money in a bank account. We initially provided all the paperwork and affidavits etc.. to receive the funds. Now multiple phone calls later, multiple emails later a trip to the local branch, showing them their own communications and STILL can't get the funds (less than a thousand dollars). After asking to see a manager at the Coppell location come to find out no managers in the bank and no one other than bank tellers? I don't bank with Bank of Texas and would never bank at Bank of Texas and would never encourage anyone to bank at Bank of Texas. I once again provided them today the same paperwork that has been provided to them times before. It's not about the money it's about the indignity that you feel trying to close out your deceased mother's bank account.

Frost Bank - banks - Updated May 2026

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