This is a review of our experience and is written to avoid some of the pitfalls I've read from…read moreother reviews. #1 Be thorough - For the most part, you are paying per square foot of space on the truck. They are planning out that truck, and the staff to move it, based upon your numbers. If you have even 2 more boxes then estimated for, it causes an issue with space and the price you'll pay. In our case, I provided the measurements for everything we were shipping and added a couple extra boxes to my estimate for good measure. #2 Read the documents. In the case of breakage / damage. Not only did I get the insurance information early, the gentlemen on the morning of our move went over it in detail. Basic included insturance is at $.65# That doesn't cover much of anything. Additional insurance is available to purchase. Yes, I know it sounds kinda shady, but they do not hide the coverage or the cost of it. #3 Be nice. The people showing up for the move are people with a job. They get paid the same regardless of any issues. Have some waters available, be polite to them and appreciate the back breaking work you had no interest in doing yourself. #4 - Be prepared. We had all the boxes stacked in one room and everything cleaned out ready to go. It made it so much easier to count the boxes out and left room for them to prep up our furniture with moving blankets they provided. Also, clear space for them to get in and out without tripping over stuff. If you are living in an apartment buiding as we were, try and reserve space for thier truck. In the end, our move from Wis to Florida went pretty much spot on. Our price was our qouted price. Nothing was damaged, Both teams were very professional and friendly. I only wish they had a way to track our shipment on line so we knew were it was in the process.

Disaster. On a move to Texas sometime enroute all boxes were broken into and raided for valuables…read more At unloading electronics were (the ones that made it) dumped into a single large box. Several boxes didn't make it. Military award displays were smashed and the medals cut out. Their insurance company offered $30 for over 2000 dollars in damages. Go with a brand name for a move.

This is one of BEST storage facilities in the area! I have used them multiple times and have NEVER…read morebeen disappointed. I have worked with Justin and David both - amazing, knowledgeable, friendly, and both made the process easy! I highly recommend this place to everyone!

I just finish talking to a guy name Nick and he is such a rude person. At the front door the…read moreschedule said open until 5. Got here at 4:30 this dude was complaining about he was already closing. When I said I wanted to rent a unit today stared cursing. The worse customer service representative

listen, this place is a corporate owned dump. The people that work there are partially brain dead,…read moreand look at you like you are trash if you ask for their help with anything. I have never experienced a lazier human in my life than the little dude with the dreads. Maybe he was dropped as a baby. Anyhow, they raise the prices all the time and the units are absolute trash. The same month they raised the prices this last time they tried to sell me rat infestation insurance. What are you spending our money if you are not controlling the rats already?? I would either avoid at all costs, or keep your stuff there for the shortest amount of time possible. Trash people, trash facility, and some corporate overlord getting rich on it all. Disgusting.

Brittany W. was very informatjve, helpful and kind! I really like this place, very glad to have…read morefound you guys.

Do NOT use this place. Found LOTS of rodent droppings all over my storage unit after paying over…read more$200/month for almost 5 years. They commented on my Google review (the first I ever wrote) to call, but never called me back again so it's clearly all for show. Completely unsanitary and received nothing from them in return, despite all the money lost and furniture ruined. If I could give it 0 stars I would.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 4500 W Grand Ave is no exception. Our Chicago storage facility offers a large selection of unit sizes with convenient options like climate control. Located near W Grande Ave and N Kostner Ave, we're trusted by neighbors in Hermosa, Austin, Humboldt Park, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

The most unprofessional and least helpful staff. They do not answer the phone. Have waited over 48…read morehours on an update on whether they were able to transport my U-pod. They never called with an update, I had to initiate all contact. I had to take off additional days of work. I also had to pay for additional nights at a hotel. My moving support had to change their flight and eventually just fly back due to the lack of communication. The only suggestion was for me to pay more for their mess up.

AWFUL. AVOID AT ALL COSTS…read more I Had a confirmed and prepaid reservation for a hitch installation. Showed up on time and was told I did not have a reservation. When I showed them my confirmation email and gave the reservation number, the manager (Jackie Jimenez) said that my reservation was for two days earlier. When I showed her the correct date, time, reservation number, and receipt for payment, she only stated, "Well, we didn't do that. There's nothing we can do." Needed the hitch for a trip I'm leaving on tomorrow. Now I'm screwed.

I used the professionals to help pack up our pod for a cross country move. The team were…read moreincredible. The 4 of them were so hardworking and they packed our pod like a Rubix cube. Nothing and I repeat nothing in the pod broke. The movers on the other end said "a professional packed this so well" They were really reasonable for 4 people to get the move done in 2 hours! Could not recommend the professionals more

Horrible experience. I explained the critical necessity for the date and time of the move and then…read moreafter receiving confirmation they changed the time without asking me and then cancelled the reservation. Unprofessional and irresponsible. Luma who made the reservation is a liar. Zero stars would be more accurate.

My Son and I rented a storage unit at this facility and we recently had a horrible experience with…read morebed bugs we left reviews and somehow they were deleted no wonder they have 4.6 stars on their page I wonder how many negative reviews they have and delete them. Their facilities are very dirty and their OH door doesn't work properly

Until my new house is ready, I decided to put all of my furniture & belongings in storage. I did A…read moreLOT of research in the Chicago area & this was a perfect fit. Bill A, GM, was incredibly kind, professional, helpful and put all of my fears at ease when I rented my unit. It's huge, spacious, super clean, well lit, perfectly temperature controlled, which covers all of my art. The elevators are ginormous, super sparkling clean and always available. They have a huge double loading dock & carts on the ready to assist any move! And for a true Marshall Field's girl, I was thrilled to learn that this facility was an original warehouse for MF, a Chicago landmark!!!

Stash-It was a lifesaver for our group! I hosted a work event in Chicago that ended with a Cubs…read moregame, and Carlos (the owner) made luggage storage so easy. They came to our event location, picked up everyone's bags, and stored them just a couple blocks from Wrigley. Totally worth the cost for the convenience--and it was a huge relief for those who had to leave early for flights. Highly recommend Stash-It for any group visiting Wrigleyville!

From the owner: Travel lighter with Stash-it. Whether you're catching a…read moregame at Wrigley Field or exploring Chicago’s vibrant neighborhoods, we’ll take care of the heavy lifting. Stash-it.com is your local luggage logistics partner—offering secure drop-off at our Main site near Wrigley, plus flexible pick-up and delivery services anywhere in the city. We’re here to make your visit smoother, lighter, and totally hassle-free.