My friend suggested selling kids' clothes and toys here. This Gilbert location seems to be a lot pickier than other Once Upon A Child stores in the valley on what they would buy. The store is located near a Goodwill, so whatever they do not buy, I donate. We brought a gently used toy, but was told that they couldn't find it online to accurately price it (strange since it was a toy from last Christmas). When you drop off your items to sell, you will need your Driver's License. A $5 coupon is printed on the receipt, but it is off the purchase of $25 or more (I had to ask since it didn't say). You can wait there or receive a text when they have reviewed what they would like to buy. The average wait times whenever I drop off items to sell has been at least three hours. You can not leave your items overnight. Overall, the staff was friendly and helpful. If you want more money for your items, I would not sell here. I prefer not to deal with Facebook marketplace and will continue to come here. read more

Once Upon A Child - Children's Clothing Near Me - Mesa, Arizona

Every once in a while I would get a good deal on something. But lately I've noticed their prices going up. I don't feel like I'm saving much money at all by shopping here anymore. Also the employees are never ever friendly. Doesn't seem like the owners cares either considering all other reviews about it. read more

What a waste of time! Gave this place a few try's. Nope! Smells like a basement and I can't get over the prices for used stuff... some new & expensive. The worst is that they sell used and abuses stuff overpriced then when you bring stuff in to sell, they take forever, stand around chit chatting, on their phones then buy $2 worth of stuff! My stuff is better than the stuff you sell, good quality name brand and they take nothing!!! Never again will I step foot in here. Again girls aren't friendly at all! Rather shop somewhere new... read more

Come here often for good deals but I've never once met an employee who is kind or friendly. I've also never written a poor review. Here's my first. Every time both locations the ladies are rude. And like the obvious kind of rude where they don't hide it. Blah. read more

I sold two of my daughter's old Bumbo chairs because now she's 7 and I don't plan to have anymore kids. I listed these two chairs online with no luck so I brought them to Once Upon a Child. For two chairs, I got 18 dollars. Great condition, no rips, tears, stains or missing pieces. Felt totally ripped off. The customer service? Atrocious. Not a hello, good morning, how can I help you... nothing. I would definitely not sell my things here. That being said if you're looking at buying baby items, there is a huge selection of things. Tons of clothes, toys, baby items, pack n plays, strollers, play pens, etc. read more

Nice employees but you'll never get over $20 for your items. The other day they bought 25 articles of clothing off me for $18.67, not even a full $19 or $20. Probably cause you get a $5 coupon if they give you $20 to items lmao. And this isn't the first time I've received less than $20 for over 20+ items. You're better off waiting a little longer and selling off FB market place read more

I take back what I said about it being worth it- today will be the last time I shop or sell here The employees are beyond rude, and the items aren't worth the trouble or the uncomfortable feeling I had being here. I felt so unwelcome and they had such a small selection of 6-9 month items I would rather donate my stuff and pay full price somewhere else than return here read more

We love this store! I often find name brand baby clothes (Ralph Lauren, Tommy Hilfiger, etc) at an affordable price! Every single pair of shoes my baby has owned is from here. And my boy loves playing in the toy section in the back! I wish I knew about this place before I spent hours on Facebook marketplace looking for good deals on strollers/baby essentials. Also the staff is always so kind and helpful! I was just in today and one of them was helping me figure out how to put on a baby carrier. Like any thrift store, you sift through the hangers for a bit to find what you like, but I've had heaps more success here than anywhere else. 10/10 read more

Some items could be considered a "good deal", but that's questionable. The store definitely has a large selection. I sold two diaper bags here -- one brand new and another in very gently-used condition (that I previously purchased from this store) and got $30 for both. Decided to take the offer because I didn't want to deal with selling on Marketplace, but probably won't be selling here again. Especially because I know what I paid for my gently-used name brand diaper bag... got nowhere near what they sold it for originally! Honestly feel ripped off. I get it, they gotta make a profit, and I accepted the offer, but wow. Makes me think that some of their deals really aren't worth it! Plus, have to agree with the majority here, customer service could use some improvement. I know I always appreciate friendly employees. Employees here seem checked out. read more

I was first to walk up in line and I was completely ignored and they took other customers behind me. The receipt says cashier kbe. Pos id:3. I took off the hangers and everything trying to be nice. I'm really pissed off by this. I don't care if you don't like your job but don't be ignorant like that. I'm not coming back. I spent 69 dollars and almost walked out. read more

Once Upon A Child - Children's Clothing Near Me - Mesa, Arizona

Hours listed on here are incorrect. Wait times (even if you're first with a small bin of items) are around an hour, however they won't tell you that until your transfer everything to another bin. Employees are far from friendly and can't be bothered with a hello. Store is messy and unorganized and items on the sale floor are for from gently used. read more

Prices have increased like crazy. And the amount they give you for an item has decreased. I still shop here but I purchase no where near as much as I used to and if you're not the first in line to sell them something expect to be waiting several hours. You can leave and pick your items up when they are ready but when you live 30+ min away it's not very convenient to have to wait several hours. Side note this is the closest kids resale shop to me so it's my only option. read more

Don't waste your time selling here. I drove 30 minutes to get here, brought in several bags of very gently used toddler clothing, two full bags of shoes, and four packs of diapers. After waiting an hour (which is honestly not bad for this store) they took a very tiny pile of clothes, three packs of diapers, only one pair of shoes, and they gave me $18 whole dollars. I left with just as many bags as I brought in and feel completely ripped off. I should have said no thanks and left with ALL of my items but I was so flabbergasted. I will never sell here again and don't plan on shopping here anymore. I used to love this store but their prices for used clothing have gone through the roof and the service is terrible! I'm so disappointed. read more

They give you next to nothing for the items you sell. The prices are outrageous. The staff is not friendly. The store is so crowded. It's just gone way down hill. read more

Absolutely terrible customer service when selling items to them and they don't give a crap about your items. Been to this store 3 times this past month to get rid of some of my kids clothing. Today I had everything on hangers hoping they could look at the items easier and then it's easier for me to deal with the ones they don't buy when I get home. Well today she brings me the go backs and places their bin with their dirty bottoms and places it on top of the other bin with clothes in it and ruins some of my shirts. When I bring this to her attention she responds it should just come off with a little wipe. She could care less. No apology no compensation for ruining my property. I hope the owner of this store sees this post and corrects this. read more

Once Upon A Child - How my items were returned to me - Children's Clothing Near Me - Mesa, Arizona

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I've found so many wonderful pieces here! The store is organized, clean and it's fun to hunt for unique items. Most of the time I find things with tags on! Definitely one of the best second-hand stores in the valley. read more

Once Upon A Child - Oshkosh overalls and knit romper - Children's Clothing Near Me - Mesa, Arizona

I wish I could give more stars. I come here because the buying process is pretty efficient and they let you leave and come back a few hours later. However, I do think they give you less for your money than kid to kid does. read more

I enjoy the toy section but unfortunately the employers here aren't friendly at all l. They need to teach them better customer service....

La la la love this place and wish I came sooner!! The toys and clothes are SOO cheap. I would've saved so much money in the beginning. The workers were helpful, nice and even figured out this toy for me. 1000000000% recommend and will be returning read more

Huge selection of clothes. Overwhelming. Went in for a ride on toy for grand baby. They were up high. I didn't want to ask for assistance while holding little and deciding which to buy. Off we went to the toy area -- disarray with a parent having left their 3 kids unattended just rifling through it all. We were clearly unwelcomed. Overall, a little too much going on. read more

Wow. Super unhelpful and lazy employees. I called ahead to see how late they accept clothes for purchase. The answering machine said 7: I show up at 6:55, and she says they are not accepting donations. Even though it was before 7. I asked her what time you had to be here by. She said 7. ???? I now see why their reviews are so low. Employees aren't motivated to do their jobs or be helpful or kind. read more

This place is a joke. I have come a few times to sell baby equipment and baby clothing. All of my daughter's clothes and equipment were in mint condition and they would only offer a few dollars for a full bin of brand new and barely used clothes. The staff is all rude no one says hello when you walk in and if they don't want to buy equipment from you all they say is the owner is picky. I will never buy things from here again or sell here again. read more

Brought in $150-$175 worth of diapers was even told that they were going to be sold at full price because the person had told me they were in desperate need of diapers they offered me $20 drove an hour out of my way for a waste of time their wait times were also 7-8hrs long and the store was dead barley any customers never coming back I'd rather give my stuff out for free on Facebook then deal with GameStop type of bs were you bring them good stuff and they offer you the lowest so they can sell it for the most they can all they could say was the system decides everything for us lame excuses for lame people read more

Donate your items, do not even bother lol they literally take nothing. Also, items are over priced.

I've been here a few times mind you only to buy stuff and every time the staff is so rude. They get mad when you want to put in your number, they get mad when you ask questions, basically they get mad at everything. They have the "I don't want to be here" face. Really doesn't make you feel welcomed. If anything I recommend the Scottsdale location a way further driver but they are friendlier. read more

I think that they are overpriced on their baby items, high chairs, play pan swings, and also their clothing. They really need to re-evaluate their selling prices. The staff is not friendly at all. They really need to work on their customer service when I went in to look for a highchair They were so overpriced. I could buy brand new for less. read more

This was my first time ever going into a Once upon a Child store. I was soooo excited and was looking forward to it! After spending time on your website and learning how your store works I was really looking forward to bringing items in that I spent the entire weekend cleaning out my daughter's closet. I arrive there at 7 PM not 705 not 710 at 7:00 PM. I entered the store with a cart full of items I wanted to sell. When I walked in, one lady who worked there made eye contact with me did not say a word and walked right past me. You could tell I was lost ,you could tell I had never been to the store before, and she did not say one word to me. Not even a hello. I then approached the counter where there werethree employees behind the counter, and the same lady from earlier was at the counter and still no one had said a word to me. . So total of 4 people. Not one of them said hello or acknowledged me. I stood there for awhile and then started to wonder how long this was going to last. About 3 mins goes by and a tall guy Finally looked at me and said, are you ready to purchase? I said no I'm not purchasing. I am selling my items. He said it's 7 o'clock. We don't buy anything after 7 o'clock. Our counters are closed for the night. He was not sympathetic or friendly about it at all. And that being said, there were four people working there that night, and not one could help me because their store was about to close in one hour. Nowhere on your website or your phone record recording does it state that you guys don't bring in anything after 7 o'clock. Or someone who works 9am-6pm and rush to your store to sell items ,I was really disappointed. Truthfully, I wouldn't have minded the 7 PM rule, but I had honestly felt like the entire environment was so unfriendly and no customer service what so ever. All the employees look so upset to be there no one was friendly. For people to work at a children's store you would think there would be more hospitality in that kind of environment. Although this is a long email , I don't think there are words that can express the service that was given in that store that evening. I am hesitating to even go back to this place, and bring my business. here.As a mother of three kids I looked forward to bringing my items here and maintaining a business relationship as I am a new resident to the area. But after my experience,I will not attend this location. read more

Where to start - I've been here to buy stuff and it's ok I guess. Today was my first experience in selling and I have never seen such unprofessionalism ever in a business. The trend I've seen of the workers are they are cold, no personality, condescending, and rude. Today was no exception - somehow worse? I gave 2 tubs worth of most new still packaged items, mostly with clothes that still have tags, you get the jist. I was given 20 bucks and a tub full of stuff back with no explanation at all and guess who decided on these items? Yep - the same rude little girl from the beginning. This business is completely ridiculous. To anyone reading, I highly recommend spending the time to do Here We Grow Again or even Rhea Lana. I know I will never make the mistake of coming here again for sales or purchases. It's an absolute joke. I'll go where not only am I valued as a customer but also a person. read more

Stock full of tons of things, really a one stop shop if ur buying BUT, if ur selling- get ready to feel tiny, don't attempt to sell any if it here if ur easily offended by rudeness. It's one of the few places that offers cash, so what're u gonna do? read more

By far the worst experience with this store yet, I have bought and sold items before so it was to be expected and definitely will not be back. I drove 45 mins to get here and sell some shoes that my girls no longer fit in. Each pair of shoe was either brand new in it's original box or like new without any marks or tears. I waited behind 8 other people for about 2 hours, to be offered $22.50 for more than 4 pairs of shoes one pair being snow boots. The employee said "we're giving you about $2.50 for each." And then said "you can remove some items but it would probably change depending on what you remove." I did not take the offer as I don't think it was worth the drive nor the price for each shoe. Not just that but as soon as I walked out the store and got into my vehicle I noticed one of the employees pointing at me, I should have came back inside to address it but I'm not in anyway good at confrontation. I recommend anyone who wants to sell here to just post your items on the marketplace or Pinterest and be patient with them, you're better off getting your moneys worth there. read more

Awesome place to sell and buy stuff for your kids. Sold a few items here from toys to clothes and if you sell and buy stuff the same day you get $10 off coupon for that visit. read more

went into purchase and they told me i had $17 dollars in credit. go to check out and she said, " oh sorry it expired". never once was told during the buy process that I had a time limit. Manager was training new emails and made a joke to not as for reviews if they felt they didn't have a good shopping experiencing and laughed. so basically dropped off my items for resell so they can make a profit off of me. Donated last year in may and came back this year to get school clothes read more

I used to love this store. I understand that pricing everywhere went up but unfortunately their pricing here is extremely bad. Found some super cute old navy outfits but they were 5.50. I go to old navy sales all the time and I get the same outfits for 7. I'd rather pay the extra $1.50 and get the item NEW with no stains. They also price the brand m+a (from Walmart) for $7.99 when you can buy it new for $10. Cat& Jack pants are $4.50 but new in store they're $5 or $6. Prices just don't make sense. And I know I know, "if you don't like the prices then don't shop there" which is exactly why I won't be shopping here anymore. I worked for kid to kid for years (a similar store) and once upon a child was so much better with selection and price so I sent everyone here. I tell everyone to go to thrift stores instead or eBay. Better prices. It's ridiculous to go here when you want to save money and get things for $2 cheaper than normal price. Better off just going to regular stores when things are on sale, which is ALL THE TIME. ONLY thing here that is priced reasonably are their sleepers. And you have to triple check them for those diaper stains! read more

I buy and sell here maybe 1-2x a year. The staff has always been friendly. Sometimes the racks are stuffed and it's hard to easily look through them. They also don't always button the items and so I usually end up buttoning everything to make sure nothing is missing... just kind of a hassle, but I do like that I can find a select few cute and trendy items for a decent price. My experience selling is ok. They usually buy the majority of what I bring, but offer very little for everything they buy. For example, they offered $104 for 86 items... compare that to the 9 items I purchased the same day for $49 .. it's definitely not worth it to sell high value items here, unless you are ok accepting very very little for them. For me, it is what it is. I'm trying to get rid of excess clothing. With that said, I do wish they paid sellers a bit more, especially because I feel like they used to pay more per item. Tips for sellers- Wash everything before bringing them to the store to sell. After drying, lay everything flat to minimize wrinkles. Be proactive and remove all worn/play items. I like to organize items by article, for example pants and bottoms separate from shirts and etc. and also pair sets together so it's obvious they go together. read more

You're likely better off donating clothes than selling here. Ive tried selling here twice and can confidently say I'm never coming back. I have name brand, like new baby clothes and have gotten pennies after waiting ALL DAY. I was told I had a 4 hour wait and planned my day around that. A little after the 4 hour mark, I called to ask how long. They said I was up next and it would be done in about 30 mins. Drove 30 mins to the store and they said they had STARTED going through mine. Walked to another store to wait and came back another 30 minutes later and they needed another 15 minutes just to enter everything in!!! With 5 people on staff, I swear they moved slower than molasses and no one seemed to have any idea of an accurate time estimate. It's absolutely ridiculous to treat customers like this. I'm not one for negative reviews but this is not a store I would recommend anyone sell their kids items to. read more

Horrible service. They do everything in their power to get toys brought in for free and rip off customers! We drove 1.5 hours to donate brand new toys and like new toys and we're told they could take the toys but they couldn't pay us until tonight at 7pm 5hours from the current time. We asked if they could email us store credit for next time.... They said they do not do that. We then asked since they already made us an appointment for a later time, if we could just come back Monday (today was Saturday) to collect the money from the toys and take home the ones they didn't accept. The lady very rudely said that they don't do that. I even offered to have 15 percent of the value of the toys removed from the total they would pay us if they would let us return Monday and again they would not budge. With our experience, once upon a child lost a customer and likely many friends of ours as well. It's obvious they make the process soo difficult and are inconsiderate of people's time in order to attempt to preasure people into just leaving the toys or getting upset and not returning later. To get funds for the toys. With this policy I'm sure they get a large amount of their items for free because let's be honest who wants to drive back out to a place 5 hours later to get maybe $10-$15 bucks for $300 worth of toys. read more

Once Upon A Child - Horrible service! - Children's Clothing Near Me - Mesa, Arizona

Ok I've been coming here for years. Lots of items with good prices. When you sell it's pretty low but at least you get something for your stuff. Now my most recent visit- my goodness the counter girl was rude AF! Like the rudest dang B you can find. Most condescending questions, not helpful, throwing my receipt on the counter and classic RBF face. They need to hire some better staff ASAP. read more

I'm not sure they care about negative reviews. Which says something by itself. But, nevertheless....terrible customer service. Staff is rude, not even a minimal amount of effort to be friendly. I've sold clothes here a few times and this most recent time I just decided to turn around and go to a donation center. Not worth it in the least. Maybe they aren't hurting for resale clothes, but they will be if people just decide it's not worth the effort and terrible service. read more

I've been lucky enough to find some of the nicest pieces at this location for my daughter next to brand new or brand new. Every week on Monday her school announces a themed Friday so you'll find me combing the aisles for something to join in on the fun! I've found, shoes, leggings, beautiful dresses, themed tutus, hair bows, and a few little people castles. The employees have always been accommodating, in fact when I was purchasing i needed to ask for something to be taken off because the inside might not meet my child's sensory needs in terms of the scratchy fabric. The young lady at the register explained she understood and rang up my order again because I told them late in the transaction, no fuss, no he's time, pure understanding from them. Listen, I don't know why these reviews don't add up to my experience, but I do know I practically come here twice a month because it's the closest children's store to Eastmark and every single time I have found something worth my time and energy. So to the owners and employees of this store, thank you for loving kids enough to do the work. My daughter and I thank you for this place and all the fun memories you guys have facilitated! My money will consistently go to small business ran by people who do this because they love the work they do and they know places like this HELP the families in their community. read more

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Staff is rude. The entire time they went through my things they would look at an item the look up and dog me. 90% of my items weren't even accepted and what's crazy is I have so many clothes that the clothes I went to donate weren't used but just sat and collected dust. the entire experience was trash. As mentioned earlier. The staff is rude. I run my own business and this experience is just crazy. LITERALLY JUST GO TO KID TO KID OFF GILBERT RD read more