Simply the best hat store in the southwest. huge inventory that ranges from beautiful panamas to…read morecowboys to fedoras. Friendly place and great service. I have five hats from here.

Unreal selection, incredible inventory and a master hat fitter all come together here at Heritage…read moreHat Company. Rich was patient, helpful and his cute Schnauzer is in the back, by his side as he shaped my hat, just making sure he got it right! When you find a locally owned store that is a total gem, you find a way to keep going back, because these types of stores are so rare. So glad I found this place!

Bailey at the hat bar was so patient with me and my girls as we designed 3 hats with her. She made…read moreexcellent suggestions and built us beautiful hats! We are excited to wear them for family pictures back at our barn.

This is an awesome place to make a hat! I have built a few hats at different shops around the…read morecountry and Rancher is by far the most affordable and offers the biggest selection of accessories. I was in here on a weekday night, looking to do something creative, and the associate was extremely helpful and thoughtful in making my hat special! This would be so fun with a group or a girls day on a weekend!

it's 10:30 and there's nobody in sight, says they open at 10. Don't care what time they open but…read moreAtleast update your hours...just goin to wait and see when they open

A Truly Demeaning Experience - Never Again…read more Twice now, I've had the unfortunate experience of dealing with an unbelievably condescending manager at this location. His attitude is smug, dismissive, and frankly, unprofessional. The first incident occurred when I requested embroidery using a term associated with a military branch. Knowing trademark laws can be tricky, I did my due diligence beforehand--checking a .gov website and bringing the official guidelines on military trademark use with me. Despite this, the manager immediately and sternly declared, "Absolutely not. That's a violation of trademark and against the law." When I calmly asked him to review the government webpage with me, he flat-out refused. Instead of having a professional discussion, he chose to double down on his stance, making the situation unnecessarily tense. For 20 minutes, I remained patient and professional (as a parent of three, I know how to de-escalate situations), while he continued to dismiss me. Only after finally glancing at a single sentence on the webpage did he begrudgingly say, "Fine, I'll do it." No apology, no acknowledgment--just resistance for the sake of it. I had nearly forgotten about that frustrating ordeal until today when I returned to get a simple name--"Anderson"--embroidered on a hat. Immediately, the same manager shut me down: "No, that's illegal. Unless it's your name, and you'll need to show me your ID." That's when I recognized him. I took a deep breath and asked, "So, you don't embroider nicknames?" His smug response? "That's not your nickname?" At that point, I was done. I tossed the hat on the desk and said, "Oh man, I remember you. I'm out." As I walked out, he sneered, "Way to act like a child." Unbelievable. I will never return--not to this location, not to any LIDS store. If this is the level of customer service they allow, they've permanently lost my business.

The friendliest owners and vibes here. I always feel welcome and they are so kind and helpful,…read morereally down to earth people here. Great selection of clothes and accessories in the western/folk/americana/cabin style. Denim, flannels, hats, jackets, etc. Very high quality goods, made to last and timeless. I am a man and there is no other store around that is like this. It's a true candy store for men (and women's clothes too). Great place to buy a special piece or a gift for someone that appreciates classic USA made apparel and accessories. Pocket knives, hats, wallets, watches, jewelry, shoes, backpacks and travel bags, books, so many extras as well. A one of a kind shop that harkens back to the golden age of early American style that always is in style and lasts generations. I can tell that everything I buy here will last a long time and is a worthy investment. I can't recommend this store enough. Feels like you're walking into a warm, cozy hotel lobby of a log cabin in the woods and the service is just as warm and inviting. Love Cave & Post!

Exceptional small business with curated, tasteful selection of goods and outstanding customer…read moreservice. They carry the best brands in America and anything here will be a surefire upgrade to your wardrobe and lifestyle. Love the atmosphere and mission and will be a customer forever!

I was so indecisive about getting a hat but Charlie took her time to help me orchestrate the…read moreperfect everyday hat! I'm sooooo happy! Charlie was awesome & her personality is spot on!

Absolutely love this hat bar. I went to another one hat bar I will not name and liked my hat but…read morethey burned in my initials wrong. I love all the colors they have here, I got a beautiful burgundy hat and the workers styled it perfectly to me. I can't not wait to wear it around town. The owner was here and she was friendly and inscribed my name delicately. I absolutely love it. The hat was a bit more pricer than the other place, but this is my new favorite hat and well worth the money.

I've been a member of the Hat Club since 2007. At first, it was the only place to find hats with…read morethe Philippine flag on it. But since the Manny Pacquiao phenomenon hit the US, you can find the flag just about anywhere. Except in Chandler. If you're a fan of Negro league teams or Triple A teams, then stick to online merchants because you won't find those hats here either. It's become apparent to me that all Hat Clubs aren't created equally and the Chandler location is perhaps the worst I've ever seen. Their saving grace is that they carry other NFL teams aside from the Cardinals, including the NY Giants (in multiple colorways). So why the 3 stars? Well...I am still a member...

I was searching for a nice hat for a friend and came across this Hat Club. I'm in TX. I'd been…read moresearching for a specific hat and this was the best price and exact style I wanted. After I had ordered it and paid for it, THEN I decided to look at the reviews SMH which had me second-guessing. Because of that, I was pleasantly surprised when the hat showed up quicker than it was supposed to and in excellent condition. Nicely packaged and brand new. Thank you Hat Club.

I'd like to apologize for not reviewing sooner!! This is a REAL hat store…read more This family-owned business has been a fixture in the valley for decades, and while I used two different hatmakers when I lived and worked in Colorado, they didn't come close to the expertise of this outfit. As a native to the valley, the damage from sun exposure began as an outside kid. As a young adult starting out as a horse professional, I wore what most people wore - a basball cap. In my 30's, the dermatologists began their annual battle to repair the damage, instructing me to 'stay out of the sun'. Yeah, right. After one session of extensive repair, Doc really chewed me out! I explained my work, to which he exclaimed, 'Then wear a real hat!' The baseball cap only shaded my eyes, not my face, nose, chin, ears, neck, chest... and the damage was requiring surgeons. Seriously. So began my quest to every western shop to try to make a hat work for me. I had no idea that the pain & headache was because the shape of my head IS NOT ROUND, like most people, yet every off the shelf hat is! To wear a hat snug enough to stay on while horseback, yet comfortable, seemed impossible. One day I was miserable with yet another 'round' hat I was forcing myself to wear when someone told me about a place that makes quality hats exactly to the shape of your head, allowing for even, comfortable pressure. No way! What? Don't even know what I did with those stupid round torturous hats. Might've run them over with the truck AND trailer! You can imagine the rest! That antique contraption they use to get the shape of your noggin is the game-changer! Over 30 years, Az-Tex has made probably 6 hats for me, worn morning to night outside working. They last forever, and my new hats were usually a style change I was looking for. They clean up like brand-new and are really an item one could pass down to kids or grandkids. Retired now, I go there for my golf hats! So, again, sorry I hadn't reviewed before now! Thank you, Az-Tex! Your expertise made my career so much easier!

Very patient, knowledgeable and helpful. Finally found a hat!!!!…read moreGreat selection. Wife got one too.

Eddie was absolutely great! Explained the uniqueness of each hat, patient while we explored the…read moreoptions, and helped find the sizes we needed. Only place i'll shop for hats in the valley, 10/10

Located inside Arizona Mills & only came inside as my Nephew wanted a hat. Well, I actually ended…read moreup getting one too. Just a few employees were working & was dishing out good customer service. Weekly new arrivals, fitted, adjustable, teams, brands, care kits, travel bags, display boxes anything & everything hat related you can find at the club. Prices were surprisingly low for regular & custom made hats. Although the name, there's no membership. Back to the two guys working..pretty cool dudes.

We stopped by Shirts 'n' Things in Mesa, and this place is pretty cool! The best way I can describe…read moreit is like a massive, much better version of Hot Topic, but geared more toward people who are actually into rock, heavy metal, gothic clothing, and that whole style. First off, this store is huge, and I don't think I've ever seen so many graphic tees in one place in my entire life. Seriously, the amount of shirts they have is insane! If there's a rock or heavy metal band you like, there's a pretty good chance they have a shirt for it. They also have tons of other clothing, studded accessories, and all sorts of things that fit that rock and gothic style. They also have a really good selection of horror movie merchandise. We saw stuff from Terrifier, Scream, Friday the 13th, The Texas Chainsaw Massacre, and plenty of other horror-related items. Beyond the clothing, they have some really cool décor, skulls, insect-themed decorations, and all sorts of unique things you probably aren't going to find at your typical retail store. One thing that stood out to me was the quality of everything. Nothing really looked cheap or chintzy. A lot of the merchandise seemed well made, and you could tell this wasn't just a store full of cheap novelty items. The couple of employees we crossed paths with were really nice and offered to help if we needed anything, which was appreciated. The store itself is packed with merchandise, but that's also part of what makes it fun to walk around and explore. My only minor complaint would be the prices. They're a little on the higher side, but nothing outrageous. You're definitely paying a bit of a small specialty shop premium compared to something you'd pick up at Walmart, but the selection and quality seem to make up for that. Overall, this is a really cool store, even if you're just browsing. If you're into rock, heavy metal, horror movies, or gothic-style clothing and décor, this is definitely a place worth checking out. The selection alone makes it worth a visit!

My boyfriend brought me here because I am all about the rock and metal music and attire. Walking in…read morehere was a great first experience. They had Disturbed playing right when I walked in. That was a sign ! I love all of the horror movie items that are here. They have everything from stickers to shirts, to purses, to boots and even things for babies. I also appreciated how 3 employees asked how we were doing and if we needed anything. I was tempted by so many things but didn't get anything this time, maybe next time. I think the prices are reasonable and definitely worth it. This store is so much better than larger chain stores imo too. I highly recommend going if you are into this vibe.

I left Chicago it was a cool 47 degrees wearing a wool hat land in phoenix and it's in the high 80s…read moreneeded some straw for my head. The owner of the shop found the right hat for me and was even able to get me a matching hat for my 3 yo son. The hats elevate all our fits and we get compliments everywhere we go. I recommend Straw and Wool go in if you can for the full experience 10/10.

My man Jonathan took care of me at Straw and Wool. I found a new location for hats. Great selection…read moreand price, great customer service. I will be back to purchase more hats.