We had a great experience at Heritage Hat Company, and a lot of that is thanks to Rich, the owner. We came in looking for something very specific: a medium-brim, Gus-style black hat, in a particular size. Andrew that turned out to be harder to find around town than expected. Several other shops simply didn't carry Gus crowns at all. At Heritage, not only were there multiple Gus-style options, but they were available in the size we needed, which made the difference immediately. Rich took the time to understand exactly what we were looking for, walked us through the options without any pressure, and clearly knows his craft inside and out. The depth of inventory and his experience really show. If you're serious about hats -- especially if you're looking for a specific crown shape or fit -- this is a place worth visiting. The selection and knowledgeable, straightforward service set it apart. read more

I made the drive out to Heritage Hats specifically to look at the Stetson 6X Open Road, which was listed on their website for $219.95. When I arrived, the in‑store price was $330. When I asked about the difference, I was told that prices have been going up and are expected to rise again in January. He told me he was waiting to update his website then. That meant the price advertised online wasn't honored, even though it's what brought me into the store in the first place. I ended up driving about 30 minutes each way only to find out the actual price was more than $100 higher than what they publicly posted. I left disappointed and won't be returning. At the very least, the website should reflect current pricing, so customers don't waste their time. read more

Great hat store! Lots of off street parking. Huge selection of Panama straw, cowboy western, fedora and more. Rich the owner is extremely knowledgeable and helpful. I found just what I wanted, and will be returning to pick up another after the holidays! Gotta get up here! read more

Went to purchase my very first wool cowboy hat today and Rich, was so helpful and kind and expedient with helping me to get the right size. He was even patient when I took a few selfies, since I was so excited. I'm recommending this store to my friend to come see him as well. It's a beautiful store, huge assortment and it's even better if you come in knowing what you want (color, style, fabric). To ensure the perfect thing, he even helped me fit a hat extender into my hat and showed me how to do it. Truly had a good experience and would recommend it to anyone. read more

Heritage Hat Company - My first wool cowboy hat. A Serratelli! - Hats Near Me - Phoenix, Arizona

In town visiting and I needed a new Panama Hat. I figured an actual hat shop would be better than getting one online. This is an amazing shop with a great selection of all types of hats. The owner was very helpful and I'm thrilled with my new hat. Looks great and I love the quality. And I liked that I was able to actually try on the different hats to get the right fit and look, especially when spending a little more for a quality hat. Highly recommend this shop. read more

Heritage Hat Company - Scala Grade 8 Panama Hat. Great looking and quality build. - Hats Near Me - Phoenix, Arizona

This is the best hat shop I've ever been to. The owner is delightful to deal with and very knowledgeable. He spent a lot of time helping us pick out the correct fedora for our event tonight. He has all sorts of hats. Everything you need is in one place. We will definitely be back! read more

Went into heritage hats on a whim while looking for a cowboy hat for my engagement photos. The store owner did an incredible job! I had a hat I loved within 5 minutes of being there. Clearly good at what he does. Highly recommend! read more

Came in from Maine to entertain my new found cowboy phase. Met and spoke with Rich who was helpful and witty. Great selection!

I had called ahead of time and spoke to a younger gentleman about stretching a hat I bought my son in Mexico. Upon going there, however we met a very cranky older gentleman who was extremely rude to us. Everything was overpriced. I do not recommend this place. read more

Amazing selection and service. We brought in a bent Stetson and like magic, the owner reshaped it to perfection. Thank you Heritage Hats!!!!! read more

I started going to heritage hats a few years ago when my brother was looking for a new hat shop. We used to like going to Goorin Bros. Back when they still had physical locations but had to find somewhere new and local after they closed. I have to say we were very pleased with the selection as well as the help we got from the owner Rich. He was happy to answer all of our questions and even make some suggestions based on our preferences. He helped my dad find some hats that he loved and talked plants with my wife. Every time my dad comes to town we have to make a trip to the store so he can go shopping. It's always great to find a good local business to support and even nicer when good people run it. Highly recommend this place. read more

Owner is super knowledgeable and store has a vast selection of hats inclusive of top brands like Stetson. They customize hats for the shape and fit you want and have the expertise to customize it fast yet with precision. We have bought multiple hats from him and keep brining friends and family in because there is no other place we would recommend. read more

Great help, free resizing after purchase. I love that this local store is still going strong, with a fantastic selection and interesting atmosphere. read more

This shop is such a gem! Amazing selection of fun and special hats for every occasion, and at a variety of price points. The owner Rich, is incredibly knowledgeable, funny and kind. Also, there is a community food bank next door that he opened which makes shopping at Heritage Hat Company even better. read more

Our son got his first hat! Very nice place! Highly recommended. Alot of different styles to choose from.

The service here is to be coveted. The selection is vast. I love it ! Also they have great prices on high quality hats.

Wonderful and attentive service, answered all my questions and kept a tidy shop! If you're looking for a hat Rich is your man!

Heritage Hats is an icon and an Arizona staple. This is your go to shop for all hats. Just went in yesterday and he had the Stetson Skyline in Sahara in stock. That had is sold out everywhere in my size. Somehow he's got em. He can also clean/block/shape hats too. This guy has it all and does it all. read more

Heritage Hat Company - Stetson Skyline in Sahara - Hats Near Me - Phoenix, Arizona

See all

Don't expect warm and fuzzy service. I didn't even feel that comfortable in the place. However, if you want a hat and have an idea what you want this is the place to go. Lots and lots to choose from read more

Rich is officially one of my favorite humans of all time. Heritage Hats is the "southwest" equivalent to finding wands in the Harry Potter world. There's every sized hat, from top name brands, stacked in this store. Brought my Dad who was visiting from Michigan to get his very first Stetson. Rich not only helped him find a size that fit his head (he's about a size 8) but sized it to his head. Rich knows his inventory well and if you're lucky, his sweet two puppies will say hi to you. Definitely coming back and is now the only place I'll go to gets cowboy hats. Thank you Rich! read more

Coming from Connecticut this place was on my list to do and I am happy it was. The owner was welcoming and not too overwhelming for us with the large selection of hats & styles. The inventory here is like no other and the chances of you walking out empty handed is slim since you will find exactly what you're looking for. If you're in the area (or 30 minutes away like us) and looking for the perfect cowboy hat come here. Even if you don't know exactly what you want; you will find it and fall in love when visiting the store. read more

Heritage Hat Company - Hats Near Me - Phoenix, Arizona

Let's say you need a hat. Not a baseball cap but pretty much any other kind of hat. Rich at Heritage Hats has it. We've wanted to go for a long time. "God only made a few perfect heads, the rest he covered with hair." So we took my perfect head out to HH. Easy to find (the HATS sign is the first big clue) and easy to park. It's an unassuming place. Rich, the owner and sole employee (although the dog offered us some suggestions from the back) has been there 40 years. So it's home to him and there's a level of his life there. You're not getting a fitting here. You're not having somebody wait on you. There's no pressure, no constant asking you if you need help. You wanna look at hats? There's more hats here in one place than you've ever seen, I guarantee. He's got hats. Rich knows his stuff. There's awards and famous people pictures up and letters from people thanking him for his help. It's such a blessing to go into a place where someone just knows their stuff. He's not trying to impress you or make himself look good. You want hats, he's got hats. We enjoyed engaging with Rich during our time there. Just like the place, he's unassuming and approachable. He's also kind and has a heart behind all those hats. The food bank next door? He established that. Who does he support in a big way? Phoenix Children's Hospital. He is, as you might say, a man of many...hats. The hats are high quality items and thus are not the price you'd pay at Target or Costco. You want hats? He's got hats. There's no place else around like Heritage Hats. It's obviously a Phoenix institution. If you want a hat...well, you know now where to go. read more

Heritage Hat Company - Hats. Hats. More hats. - Hats Near Me - Phoenix, Arizona

See all

Great store, fabulous customer service, and cheaper than online. I will always buy my Australian hats here! read more

Heritage Hat Company - New hat, feel like a king. - Hats Near Me - Phoenix, Arizona

Now THIS is a proper hat store! I hardly ever write reviews, but I had such a great experience I had to come back and write about it. I came into the store about a week ago looking to get my dad's hat resized for his birthday (it was slightly big). Rich was super helpful, and because my dad wasn't there to be measured, Rich gave me the option of using a small insert to make it fit better in the meantime. I was expecting to spend a lot more, but was pleasantly surprised! I fell in love with another cowboy hat while I was there and I ended up getting it for my dad too. Mr. Rich, the hat fit perfect with that small adjustment, and you made the right call sizing the new one as best you could without him being there! His older hat doesn't blow off anymore and the new hat fit perfect! Told my dad about your shop and now he wants me to bring his other hats in to you for cleaning. Guess we'll be seeing you again very soon! read more

Went to get my daughter's Stetson cleaned and reblocked, as it is one of the only local places (maybe the only?) that provides these services. I drove an hour to drop it off and then again to pick it up. Totally worth the drive to me. Been to many hat stores over the years but this one tops them all. There are so many hats to choose from in seemingly endless variety (lots of western and fedoras) and as you can imagine, the proprietor knows all about them and can make a recommendation if you need it. They are one of the few local outfits who have the knowledge and equipment to shape your hat, and they can even make one for you (Naturally it's going to cost more than an off the shelf Stetson or Resistol, but how cool is a custom hat?) Plan to spend some time here when you come. This isn't the Boot Barn and this local business is not meant to be. Western hats are entwined with Arizona's climate, history and culture. Even as open desert, dairies and ranches have given way to urban sprawl , hats are still popular and have recently experienced a resurgence in demand, so it can get busy. Like a good old monsoon flash flood, it can go from empty to full of people in the blink of an eye, so please be patient and kind if there are others ahead. Besides, it's a great opportunity to browse more hats! Oh, I almost forgot. When my daughter saw her vintage hat beautifully restored like new, she was beaming from ear to ear. That's a memory you can't put a price on. This place is a no-brainer if you need a western or any hat, and a strong recommendation if you are visiting the Phoenix area and want to come home with a piece of the old west. read more

Best hat shop ever. Needed a hat as I was "headed" to Louisville for the Kentucky Derby. Owner sent me into his second room with all the right hats. If you need a hat it's gonna be found here that is for sure. read more

If I could give 0 stars I would. My daughter wanted to surprise me for my birthday with a new fedora so she researched hat places and found heritage hats. She called ahead of time to see what selection he had and he told her he had a huge selection. So we drove all the way from Florence to check it out. As soon as we walk in we are not greeted or helped. Finally we find the hats we were looking for and go to find the guy working there. Which we later found out was the owner. He was super rude and not helpful. Which was weird because he was friendly with other customers. He got upset at us for asking questions and said I knew you weren't gonna buy anything from the questions you were asking and told us to leave his store. Side note after reading the reviews I know I'm not the only one that this has happened to. read more

First time customer. Headed to Heritage based on Other reviews. Great selection and knowledgeable owner.

I went in today to get a new Fedora. Customer service lacking. I obviously needed help finding the right one. The guy pointed to another room then disappeared. I was not able to find my hat. He never did come out from the back until money was produced by another customer. Four more hat places in town. Bring my business to someone who cares read more

Always a great help. Honest about what he is able to do or not do. I will only buy and have hats repaired with them. read more

Huge selection of hats, store owner is very knowledgeable and friendly! Definitely recommend!

Rich has an amazing store with quality Stetson hats! Very personable shopkeeper who helped my husband size his hat appropriately and also was able to adjust it to be more comfortable for his head shape. Prices are excellent in comparison for what you will pay for the same product in locations such as Scottsdale. I will be returning to Heritage Hat company for all my hat needs! read more

A buddy of mine told me about this place and I stopped by on my way from work. First off, biggest and most varied selection of hats I've ever seen! You need any style of hat, Heritage Hat Compancy has you covered. The owner (wish I would've gotten a name) was extremely nice, knowledgeable, and steered me into right what I was looking for. Amazing customer service and my new Stetson looks and feels great. Will definitely be returning for a flat cap or a straw hat in the future. Thank you!! read more

Large selection of hats and friendly no nonsense staff. I loved all the colors. I did walk out with no purchase yesterday mainly due to pricing. I found multiple other retailers with similar quality at significantly better prices. read more

Rich at Heritage Hats in Phoenix has the best hat store in the west (maybe the country) and is the most knowledgeable of anyone I've ever purchased a hat from, and I've been wearing western hats since 1973. Anyone looking for a hat of most any kind should contact Rich and see what he has among the thousands he keeps in stock. I don't buy anywhere else. Great prices, great selection, great guy. Chuck McGuire, Colorado read more

Stopped into Heritage Hats located in North Phoenix on Cave Creek Road. Have passed by this business for many years. Met Rich the owner who has been at this location for over 35 years. I have never seen so many hats in one location. They have a large selection of quality hats including westerns, fedoras, panamas, caps and many others. They also do cleaning, blocking, and full restoration work. Was looking for a summer cap and there were many selections. Purchased a stetson cap but also saw my next future hat which is a panama. Could have easily spent a few hours there. They want you to pick up the hats by the brim and not the top of the hat. Not too many hat shops like Heritage Hats. Put this one on your list. read more

See all

Drove all the way from Mesa for the hat shaping because of the reviews only to be disappointed, service was terrible not sure why because he seemed to be nice to other people maybe because we were younger or he thought we weren't going to buy anything but we planned on purchasing multiple hats. He completely ignored us, quickly shaped our hat and never offered to help us even though we clearly were standing there looking for help. Would not recommend we went to Saba's in Chandler for them to fix the hat and Boot barn to buy hats even though we prefer supporting local that's how much we were dissatisfied with this place. Saba's hat shaping is 10x better and they clean your hat too! (With a smile) read more

After attempting to shape at ladies' cowboy hat for my wife at a major retailer, we were disappointed to learn that they could not shape the hat to our satisfaction. Not giving up, I turned to the internet and quickly discovered Heritage Hat Company. A phone call later, I was reassured by the owner himself that they could assist with our request. "Come on down," he said, I made my way to their store. Upon arrival, I was immediately greeted and assisted. The owner personally took charge of reshaping the hat, a process that not only was prompt but also allowed for some delightful conversation. In mere minutes, the hat was expertly shaped and fitted to perfection. I expressed my gratitude for the swift and efficient service. The Heritage Hat Company impressed me as a treasure trove for hat enthusiasts, offering an extensive selection catering to a wide array of styles and needs. This 40-year-old local gem embodies the essence of community and customer service, operating with a small but dedicated team committed to fulfilling each customer's unique requirements. I highly encourage anyone to visit -- whether you're looking to purchase a new hat, require adjustments to an existing one, or simply want to explore. Engage, enjoy the ambiance, and you may just make a friend or two. It's the kind of place you'll find yourself eager to revisit. W~ read more

Heritage Hat Company - Newly shaped hat ! - Hats Near Me - Phoenix, Arizona

See all

THIS WAS A HUGE WASTE OF TIME AND GAS! I WOULD GIVE IT NEGATIVE STARS IF I COULD! My family and I drove all the way from San Tan Valley to get a nice hat for my dad's birthday. We walked in and immediately got ignored but we didn't think anything about it because he seemed like the only one there. After we found the hats we were looking for I went to look for him and ask some questions about the hats we did see and he was super short and barley answered our questions but still we thought he was just busy so we weren't upset. I went to find him yet again because he wouldn't stay to help us and he said i don't know what to tell you look online and maybe you'll find something. Then I told him we drove all the way here AFTER talking to him on the phone and him telling us he has a huge selection of what we were looking for. He then said okay well then leave my store I knew you weren't going to buy anything anyways when you walked in. read more

Rich was patient and kind with us while we meandered around. He was knowledgeable and gave our son tips on wearing and caring for his hat. He also helped me find one that I love (a leather Stetson!). Large selection and awesome service paired with super reasonable prices- can't beat that! It was our favorite find. Definitely worth coming to if you are looking for any hat for any occasion. Our friend wound a really nice wool fedora - like hat that is super cute! read more