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Go elsewhere! Service was nonexistent. We were not greeted whatsoever - just stared at as if they were wondering why we were in there. My sister actually had to walk up to the counter for one of the girls to give her a shallow explanation of what to do. I still considered making a purchase there even after being ignored, until a different group of girls walked in and was welcomed and even came out to the floor to help them. I told my party that we're done here and went to a different hat bar in Old Town.
I was in town for a bachelorette party with a group of 5 girls and one of THE things to do in Scottsdale is Rancher's Hat Bar. I made a reservation via email which was super easy to set up. The staff were so friendly, explained everything to us, and also gave us helpful styling inspiration. There were so many options of hats, trims, charms, etc. that it was such a fun time for the group. I ended up getting a 100% wool hat with a couple of add-ons. At the end of appointment, they even gifted the bride a little goodie bag. It was definitely an experience to remember. Thank you so much, Rancher Hat Bar!
After being turned away at another local hat bar 45 minutes before their posted closing time, we found Rancher Hat Bar--and I'm so glad we did. The service was welcoming, friendly, and genuinely helpful from the moment we walked in. They have a great selection of hats and decals to choose from, making the whole experience fun and easy. I'm so glad we stopped here during our trip through Scottsdale. The price point is fantastic for creating a custom hat and having a little fun with it. And yes, my hat says "expensive and difficult"--but I'm not. I just like expensive things and have high standards Highly recommend Rancher Hat Bar!
This is a really cute idea, BUT, the cost is astronomical and unnecessary! I arrived with four people on Friday at 11:00am, one hour after they opened. Two of my guests left because the music was so loud you couldn't even talk, and the floor help was so severely lacking only one of us made a hat because we could not get help. There were four girls behind the bar building hats and one gal on the floor helping people. Which is NOT enough. Hats are overpriced which is to be expected, however, the cost for ribbon, or rope is beyond greedy! To charge $20 per item around the hat would absolutely warrant for many more employees assistance, cause you're definitely paying a HIGH price point. You don't get one on one service, you have to ask for help, ask for cost of hats, and then start building. You almost have to interrupt other guests to even get input from any employee. I wanted to build a trucker hat, but they advertise on their IG way more options than they have in store. They have a lot of bride, fishing, hunting and blue collar items. Nothing fun in the area of wine, cars or sports other than hunting. I am happy with the hat I built (though I was told the hat was $45 but charged $90). Honestly go buy one off Amazon, go to the fabric store and hot glue it yourself, I could have built mine for $40 instead of $167 ($177 with tip). Sad they are price gouging, because it could be a really amazing business. Maybe look at their competitor Turquoise Candy Custom Hats, they have a larger variety.
Best selection of so many different hats and accessories!!! Great quality hats and so many fun items to add to them to customize and make them uniquely yours. The girls who work there are so patient and so creative and it's such a fun experience!!! Best to make a reservation but can also walk in. Can add a little or a lot to your hat, to keep the pricing where you want it. Shout out to Nella who helped me make a beautiful hat!!
Absolutely loved my experience at Rancher Hat Bar. Taeya saw my vision & made it come to life! We made a reservation ahead of time for a group of 2, and I'm glad we did because they were BUSY! There are so many hat styles and colors to choose from, and they do a great job of walking you through all the options. Once you pick your hat, you browse all the shelves of decor, and customize your hat. I had a few different options but couldn't quite figure out how to add in the texture I wanted, but Taeya understood what I was going for and made some recommendations, and ended up braiding leather pieces together for me to make it super custom & perfect! You can also brand your hat with letters and designs - which is such a fun way to really make it your own. This was a fun way to spend an afternoon and I can't wait to wear my new hat
I have to come back on here to update my previous review because several months after my experience, I was contacted by the hat bar and offered the opportunity to do a virtual appointment to make a new hat. This is unheard of. Usually on Yelp and Google, you get the same copy and paste response, so I was amazed that they even took the time to reach out to me. Kudos to them for taking action! Honestly, the virtual experience is more what I was expecting when I was here in person. I told them what I liked, and Lexie helped me put my ideas together in a way that made a unique, fun hat! This was everything I had hoped for when I originally went onsite. I am also happy they reached out because now I know that they also have a location in Dallas, which I frequent for work. I will definitely be checking out that location soon!
Love my custom hat. Made with my company and would totally recommend! You can pick out your own custom bands and charms.
HIGHLY RECOMMEND!!!! I walked in and walked out with the most cutest hat!!!! Thank you Zoe!!!
Looking for the best girls day activity? This is it! Rancher Hat Bar is the perfect place for making your very own cowgirl hat. The options are endless, the hat quality and brands are top tier and the workers are incredibly kind and helpful. It's the full experience! Pricing is extremely fair, making me want to go back more. They also have trucker hats that you can design, as well.
Hannah was great and patient! This process can be a lot for someone as indecisive as me but an appointment helped! We were here the night before and I was overstimulated. The associate did great to juggle everyone as one person. So much fun, highly recommend.
Stopped in here while visiting Old Scottsdale. When we went in there was just one person working and she was helping another customer. We looked around and waited about 40 minutes before that customer was done and we were helped which is one of the reasons for the 3 stars. Once we were helped, the process moved better. There was one hat in particular we wanted but they didn't have the size (another reason for the 3 stars). They have lots of various things you can Decorate the hats with. The hat we picked was about $40 and then it goes up from there depending on how you decorate it. Lastly we did end up buying 2 hats (we wanted 3) and she just handed us the hat. When we came back later realizing we didn't get a bag she said they were out of bags. Disappointing since we were traveling on a plane and really needed a bag.
Quite the fun experience to make your own hat. They have cowboy hats, trucker hats and flat style hats that you can customize with feathers, ribbon, lace, charms, patches and even branding. They have men's and women's hats as well. Definitely feels like an upbeat experience and they have great customer service. Just be willing to be a bit patient if there have a fair amount of people building hats.
29 days ago
This is an awesome place to make a hat! I have built a few hats at different shops around the country and Rancher is by far the most affordable and offers the biggest selection of accessories. I was in here on a weekday night, looking to do something creative, and the associate was extremely helpful and thoughtful in making my hat special! This would be so fun with a group or a girls day on a weekend! read more
Do you want a custom rancher or cowboy hat? Ever wonder where all of those impeccably decorated hats people wear at festivals and wineries come from? Well, some of them may come from a place like Rancher Hat Bar. I'm going to break down the experience because I came in as a complete newbie and had NO idea where to start and it really wasn't clear when I went in there. (More on that later. ) Start at the big wall of hats. They have a pretty good selection of hats ranging from least expensive (at least when I was there) closer to the big window and street) to more expensive (located deeper in the store.) There are a range of colors and slight variations in style. The cheaper ones started around $65 I believe and went up to $90. The next tier started at about $120 (which is one of the ones I went with) and those two tiers were adjustable hats. As you made it to the pricier ones they got to fitted sizes. Once you have chosen the style and the color you want, you let the staff know and they will go grab a fresh hat for you from the back. Then it's time to start looking for your embellishments. Do you want a ribbon, or a charm, or feathers or flowers? Do you want a brand on the hat? You can customize in so many ways. Layering ribbons and chains and flowers, etc. Once you have gathered what you want and have a general idea of how you want it laid out, the staff will get it all tied on and tacked in. Ta-da a custom creation! It can be fun and I did get a hat. When we arrived it was a little busy maybe 2-3 other folks in front of us, and no one had appointments. We were there for a pretty long time and while we were there it calmed down quite a bit. At one point our group of 5 were the only guests in the store. I'm going to be frank, the ladies who were working there couldn't have cared less that we were there. Answering questions about the hats, the process and assisting with the tips for designing the hats was really the last thing they wanted to be doing. I get it, it's the same thing for them everyday, but the Hat Bar is special because it's an experience. It's more of a service than just retail. They just didn't give a and it showed. And as a special experience that I would recommend to others, that's where it falls short. It would have been fun to have a more guided experience. To be offered beverages like when you go into Tecovas. I would have liked to see more display hats for inspiration or maybe photos if physical hats would be too much inventory. So many ways to make it special that sadly don't happen. read more
5 days ago
Bailey at the hat bar was so patient with me and my girls as we designed 3 hats with her. She made excellent suggestions and built us beautiful hats! We are excited to wear them for family pictures back at our barn. read more
1 year ago
Go elsewhere! Service was nonexistent. We were not greeted whatsoever - just stared at as if they were wondering why we were in there. My sister actually had to walk up to the counter for one of the girls to give her a shallow explanation of what to do. I still considered making a purchase there even after being ignored, until a different group of girls walked in and was welcomed and even came out to the floor to help them. I told my party that we're done here and went to a different hat bar in Old Town. read more
8 months ago
I was in town for a bachelorette party with a group of 5 girls and one of THE things to do in Scottsdale is Rancher's Hat Bar. I made a reservation via email which was super easy to set up. The staff were so friendly, explained everything to us, and also gave us helpful styling inspiration. There were so many options of hats, trims, charms, etc. that it was such a fun time for the group. I ended up getting a 100% wool hat with a couple of add-ons. At the end of appointment, they even gifted the bride a little goodie bag. It was definitely an experience to remember. Thank you so much, Rancher Hat Bar! read more
2 months ago
10 months ago
After being turned away at another local hat bar 45 minutes before their posted closing time, we found Rancher Hat Bar--and I'm so glad we did. The service was welcoming, friendly, and genuinely helpful from the moment we walked in. They have a great selection of hats and decals to choose from, making the whole experience fun and easy. I'm so glad we stopped here during our trip through Scottsdale. The price point is fantastic for creating a custom hat and having a little fun with it. And yes, my hat says "expensive and difficult"--but I'm not. I just like expensive things and have high standards Highly recommend Rancher Hat Bar! read more
1 year ago
This is a really cute idea, BUT, the cost is astronomical and unnecessary! I arrived with four people on Friday at 11:00am, one hour after they opened. Two of my guests left because the music was so loud you couldn't even talk, and the floor help was so severely lacking only one of us made a hat because we could not get help. There were four girls behind the bar building hats and one gal on the floor helping people. Which is NOT enough. Hats are overpriced which is to be expected, however, the cost for ribbon, or rope is beyond greedy! To charge $20 per item around the hat would absolutely warrant for many more employees assistance, cause you're definitely paying a HIGH price point. You don't get one on one service, you have to ask for help, ask for cost of hats, and then start building. You almost have to interrupt other guests to even get input from any employee. I wanted to build a trucker hat, but they advertise on their IG way more options than they have in store. They have a lot of bride, fishing, hunting and blue collar items. Nothing fun in the area of wine, cars or sports other than hunting. I am happy with the hat I built (though I was told the hat was $45 but charged $90). Honestly go buy one off Amazon, go to the fabric store and hot glue it yourself, I could have built mine for $40 instead of $167 ($177 with tip). Sad they are price gouging, because it could be a really amazing business. Maybe look at their competitor Turquoise Candy Custom Hats, they have a larger variety. read more
Best selection of so many different hats and accessories!!! Great quality hats and so many fun items to add to them to customize and make them uniquely yours. The girls who work there are so patient and so creative and it's such a fun experience!!! Best to make a reservation but can also walk in. Can add a little or a lot to your hat, to keep the pricing where you want it. Shout out to Nella who helped me make a beautiful hat!! read more
Absolutely loved my experience at Rancher Hat Bar. Taeya saw my vision & made it come to life! We made a reservation ahead of time for a group of 2, and I'm glad we did because they were BUSY! There are so many hat styles and colors to choose from, and they do a great job of walking you through all the options. Once you pick your hat, you browse all the shelves of decor, and customize your hat. I had a few different options but couldn't quite figure out how to add in the texture I wanted, but Taeya understood what I was going for and made some recommendations, and ended up braiding leather pieces together for me to make it super custom & perfect! You can also brand your hat with letters and designs - which is such a fun way to really make it your own. This was a fun way to spend an afternoon and I can't wait to wear my new hat read more
I have to come back on here to update my previous review because several months after my experience, I was contacted by the hat bar and offered the opportunity to do a virtual appointment to make a new hat. This is unheard of. Usually on Yelp and Google, you get the same copy and paste response, so I was amazed that they even took the time to reach out to me. Kudos to them for taking action! Honestly, the virtual experience is more what I was expecting when I was here in person. I told them what I liked, and Lexie helped me put my ideas together in a way that made a unique, fun hat! This was everything I had hoped for when I originally went onsite. I am also happy they reached out because now I know that they also have a location in Dallas, which I frequent for work. I will definitely be checking out that location soon! read more
5 months ago
Love my custom hat. Made with my company and would totally recommend! You can pick out your own custom bands and charms. read more
8 months ago
HIGHLY RECOMMEND!!!! I walked in and walked out with the most cutest hat!!!! Thank you Zoe!!! read more
Looking for the best girls day activity? This is it! Rancher Hat Bar is the perfect place for making your very own cowgirl hat. The options are endless, the hat quality and brands are top tier and the workers are incredibly kind and helpful. It's the full experience! Pricing is extremely fair, making me want to go back more. They also have trucker hats that you can design, as well. read more
Hannah was great and patient! This process can be a lot for someone as indecisive as me but an appointment helped! We were here the night before and I was overstimulated. The associate did great to juggle everyone as one person. So much fun, highly recommend. read more
Stopped in here while visiting Old Scottsdale. When we went in there was just one person working and she was helping another customer. We looked around and waited about 40 minutes before that customer was done and we were helped which is one of the reasons for the 3 stars. Once we were helped, the process moved better. There was one hat in particular we wanted but they didn't have the size (another reason for the 3 stars). They have lots of various things you can Decorate the hats with. The hat we picked was about $40 and then it goes up from there depending on how you decorate it. Lastly we did end up buying 2 hats (we wanted 3) and she just handed us the hat. When we came back later realizing we didn't get a bag she said they were out of bags. Disappointing since we were traveling on a plane and really needed a bag. read more
1 year ago
Quite the fun experience to make your own hat. They have cowboy hats, trucker hats and flat style hats that you can customize with feathers, ribbon, lace, charms, patches and even branding. They have men's and women's hats as well. Definitely feels like an upbeat experience and they have great customer service. Just be willing to be a bit patient if there have a fair amount of people building hats. read more
5 months ago
This place is so cute, however it can use some changes and improvements. Top things missed here are quality, customer service & products. First- I get they have big groups coming in and out, but we were not greeted, or helped or offered complimentary drinks like the appointments were offered. There is room for 2 people at a time to do trucker hats so it took around 2 hours to do the hats. Second- the trucker hats are SO HUGE. They are so oversized my friend and I did not try them on first because that would be disrespectful and they would get makeup on them. There were a lot of patches but all the small flowers or tiny patches were wiped out so you only had the pick of the $8-10 patches, that is the cost per ONE patch. For spending over $140 for 2 hats, I would hope the quality of hat would be sufficient- you can get the brand of trucker hat for $3-5 on Amazon and they sell for $25.. Again, the concept and fun for a Bachelorette yes, so amazing! But like the other comments say; the quality and service is not there. Sadly I can't say I'll be back. read more
6 months ago
2 years ago
My husband and I came in here to make two hats to take back with us to Tennessee. The girl at the bar gave great service. I would've liked a little more help with pricing of the different hats and how to know which one was suede or wool etc. it would have also helped to know if they can custom shape them for you or not. Anyway, no complaints we love our hats. They are able to make them for men too! read more
8 months ago
2 years ago
Wow!!! Came here with bride-to-be (daughter), bridesmaid (another daughter) and my gal pal to have a girlie get-together- BEST IDEA EVER! Soooo helpful - the entire staff chipped in to make sure all 4 of us designed adorbs hats- Laughed, giggled, discussed, shared thoughts - really a unique idea for some much needed gal bonding time. This hat bar is by far the classiest shop in the Phoenix metro area. Come have a good time and leave looking good in a quality cowg read more
3 years ago
6 months ago
8 months ago
I love this place so much I had to notify Yelp that this business existed. I came here for a corporate event all the way from NYC I am so happy my team choose this place. The Rancher Hat Bar allows you to pick a hat and customize the hat to your liking. They have so many options to choose from. This allows the "designer" free range to explore their creativity. While creating my hat I saw so many beautiful creations. No design was the same. All were completely unique. This was a great experience. read more
2 years ago
We had an Amazing time creating our custom hats!! Unforgettable night! The best girls night! read more
5 months ago
1 year ago
Yall! I came here with my sweet husband--he knew I really wanted a hat, so off we go. I was so nervous because I am not very creative. They ladies were so helpful and kind! They helped me piece together my fall hat vision. Very please with the value and experience! read more
9 months ago
9 months ago
5 months ago
2 years ago
Hands down if you out in these Scottsdale streets you must stop here! Although it was a slow start, it's fun making your own hat. I made a trucker hat for me and my zaddy! We volleyball parents. read more
6 months ago
2 years ago
Went here for my bachelorette !! Amazing service ! Super cute. They have so many things to select from! read more
After stumbling across this place on Instagram, I knew I had to check it out on my next trip to Scottsdale. It is such a cute spot in downtown Scottsdale and perfect for girls trips, bachelorettes, and just for fun! The gals that worked there were all super nice and helpful and gave great guidance in designing my hat. I planned to design my hat to wear for my elopement and they had a lot of cute suggestions. I had such a great time designing my hat that I actually plan to check out the Folsom location that's a bit closer to me to design another! They have so many adornments to choose from including ribbons, chains, feathers, charms, matches, and cards. It is really easy to create a hat you love! read more
11 months ago
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More info about Rancher Hat Bar
4225 N Scottsdale Rd
Scottsdale, AZ 85251
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(480) 334-1076
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https://www.rancherhatbar.com
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