Great customer service, Chris is a really property manager. Storage was Clean and everything was…read morereally easy. And caught them during a flash sale, so it was super cheap!!

I called and asked if rents would be forgiven for the month due to the COVID-19. I was told my…read morerequest was escalated to corporate and I would receive a call. But no one ever called. I called back and was then told I would find my answer on the website. This is on their website from the CEO Joe Margolis: We will be delaying any auctions and are encouraging stores to be lenient on fees during this time. We will strive to live our company values and do the right thing by our customers. Corporate is encouraging lenient storage fees. So corporate is not advocating collecting rent, the managers are apparently. The manager told me corporate sets the monthly rates. But the CEO says it's the managers who set the rates. Now is the time to work together, not raise prices and take advantage of people

I had the pleasure of meeting Mary upon my move in possibility she was very professional and…read morefriendly. She didn't try to sell me into something I didn't need. When I wanted to downsize she made that simple as well as the 2nd unit was very close to the 1st. I moved out today and again her and Patricia made it simple. I definitely recommend and would use them again.

scammers get you in then jack up your rates to twice that of new people, and I don't mean the first…read moremonth discount which i didn;t even get a full month. They also raised mandatory insurance costs. There was also flooding in the units.

Truly as good as it gets. I rented a 20' ocean container, brand new - never used, to store our…read morehousehold furniture for five months while we did a rehab of our home. We purchased moving blankets off the web rather than rent them. The driver came with the container on a ramp truck and placed with the precision of surgeon exactly where we wanted it and just inches from a 10' driveway lamp. It was 20'-30' away from the house and with the sea-seal rubber gasket on the doors, this thing is dry in a Cat 5 Hurricane; and we got to test it a few times with torrential driving rain and everything from our piano to our mahogany desk was snug as a bug in a rug. It was close if we needed to add or remove something and it was a lot of cubic feet. We had looked at pods but even the larger one was not as big cubic foot wise as the container which also was half the price of a pod. With steel walls and sealed doors the new container was just perfect. I really can't say enough good things about this very progressive company who I have since learned have tons of different sizes and buy them new and bring them in like Russian boxes; all nested inside each other. So whether you're storing a lawnmower or a 2 ton truck; they have the size to fit. We called and left a message on Sunday that we were all set and they could retrieve the again empty container any time and they showed within 24 hours and happily and SKILLFULLY plucked it up and took it away. I cut an 8x8 landscape timber into four sections and put one under each corner in an attempt to save the grass under where this sat from August until January. Worked like charm! Again the driver was so helpful in positioning the container exactly where we wanted and needed it. If I could give them 8 stars I would; they were that good for us! Thanks MiniWarehousing!

Eric, the driver that came to my house, arrived very early to accommodate my schedule. He did a…read morevery nice job and was careful to put the storage unit exactly where I wanted it.

Close to Wheaton. They have air conditioning and a freight elevator. It feels safe and although the…read morehours aren't too late, we haven't had a problem.

Melissa, the site manager, is incredibly friendly, knowledgeable, and helpful. She was extremely…read morehelpful in getting my charity several storage units close to one another within the facility, which makes our operations much smoother. The facility itself is extremely clean and well maintained. I would definitely recommend this facility to anyone looking for a storage unit. Patty G.

We needed storage after a recent move. At Extra Space we were ably assisted by Ariel Hart. She…read morelistened to our thoughts and guided us through the process of making a decision on the unit and location. She showed us the unit, instructed us on best practices for use and gave us a fair price. We could not have been more pleased. Ariel is a true professional and I would recommend her and Extra Space Storage to anyone who needs this service. Tom McIsaac

This is our third year in a row using Extra Space Storage in Plainville, Ma. We run a holiday bike…read moredrive and need a place to store the boxes and then build the bikes before we deliver them. Their units are always perfectly clean, maintained, and safe for everything we do. I come in and out a lot as I collect bikes, so feeling safe as I do this is a huge priority to me. Their office staff are friendly, kind and professional. Jo Anne has been there for all 3 years, and she's so sweet and helpful. I highly recommend them.

Reserved a uhaul on their website the night before. Very friendly and knowledgeable. Will use again!read more

I rented a 10' X 30' unit to hold all minut home's furnishings while I transitioned between 2…read morehomes. While the gentleman who did my paperwork for Guardian was pleasant enough, and the rate was competitive, I experienced an unrecoverable loss of a red leather chair, to what appeared to be rodent(s) chewing at it. There were a few newly purchased packing boxes which also suffered the same type of damage. When I brought this to the attention of Brad, the manager of the facility, he told me about the facility's insurance coverage and pointed me in their direction. (I guess that was easier for him than just telling me what he surely already knew.) I filled out a multiple page claim form online and provided clear evidence with pictures. About a week later I get a form letter back telling me that I'd be covered for a natural disaster, but if their storage unit had rodent infestation resulting in damage to my property, that was not covered. Moral of the story would be to inspect the unit thoroughly; ask the unlikely questions; and get representations in writing. Not a good experience.

Very thorough! Professional, reasonable. Great attitudes. I would recommend then to family and…read morefriends for all your moving needs.

I have debated for 2 months to post this review, but after seeing some of the others... I am not…read morealone. James and his team are young, personal and hard working. BUT something happened during our move and they had to "switch trucks". The concern started when they brought in a small table that had broken that they tried to glue together unsuccessfully. With no other comment other then the glue didn't work??? Unfortunately, we had to delay box opening and the full review of our items as we had the interior painted and recarpeted. So 90% stayed in our garage for 4-6 weeks. Once we started to set up the house we became VERY concerned with some damaged items. In addition, I found beds and chairs put together incorrectly causing a support to be broken in the bed which we had to replace (the bed). We kept saying "they are such good kids", but items kept piling up scratched, dented... The final straw was when we realized we were missing 1-2 boxes and I reached out to the office, simply to inquire and to ask if they could see if the next stop had our stuff (even though we were told we were the ONLY stop). Initially ignored, then given "James will be in touch". Guess what... NEVER heard from James. So disappointed as if they had simply gotten back to me apologized, and said they didn't have any extra boxes, this review NEVER would have been written. Hiding in your shell never pays off. So disappointed as this will catch up to them and they seemed like good kids.

The facilities are fine. Secure, gated. Be aware though that they get you in with a low monthly…read moreprice and then they raise you price every few months. Other than that was satisfied but had to move out when it got too expensive.

Had a great experience here! I wanted to get info about storage come the winter weather and the…read morestaff were very informative.