I called Olson when my furnace failed recently. They arrived promptly and quickly fixed the problem. They charged me $884. The charge included $561 for a circuit board. I googled the circuit board and found that its available on Amazon for $134. It looks like they are marking up their parts to over 4 times what they pay for them. UPDATE: They contacted me and made a satisfactory adjustment to correct a billing error. I am very happy with their service. read more

It's true they didn't charge me. I have been waiting in terror for the bill, so I 'm glad this update from them confirms they aren't going to, after all. Probably because I was screaming my head off at them when I realized they were charging me $125 for a visit to say my air purifier was broken. Thanks for that. read more

Just had our furnace serviced and the technician, Mike, was friendly, professional and informative. Olson's been very understanding about spreading out our deliveries because we're really trying to use less by keeping the furnace turned down. I think we actually did use one less tank of oil this year - yay us! I highly recommend Olson. read more

Here we sit, nice and cozy again after Olson Energy replaced our very old furnace that finally gave up. Olson's staff great to deal with from the start. We received a very competitive bid and they put us on the schedule right away. They sent two technicians out who were prompt, tidy, very pleasant, and got the job done in a timely manner AND we were able to scoot the new furnace back a bit, which my husband has wanted to do for ages, to gain extra space in the laundry room. We highly recommend this local company! read more

Our gas furnace died because of clogged heat exchanger. That was Carrier's proplem. But.... Two days later Olson Energy installed a new furnace. Fast service. And, the fit and finish of the installation is excellent. Well done! Tom read more

I manage two church buildings, and have had Olson out to work on and replace our heating units. They are always on time, accurate, and professional. Today the heat went out at my house. Since I used them through my job I figured why not give them a call. I gave them a call at 8:00am, its 10:30 now and I have heat. These guys know what they are doing and are very polite. If your looking for a great company to work with commercially or residentially in the Seattle area these are the furnace guys your looking for. read more

We had a gas furnace go out on us, and the house was registering at 47 degrees F. It was Saturday morning, and the company that did our install does not have a weekend/after hours service. Therefore, we had to call around for estimates and to find someone who could come to the house ASAP. We had Olson Energy come out to repair our gas furnace and they were efficient, friendly and took the time to talk me through their diagnostic. I was happy to pay their fee (which I found not only to be reasonable, but on the lower end compared to 5 other companies). I cannot speak to their services for oil - but we think Sound Oil for your oil furnace needs is a great company. read more

Hoping to up the star rating for Olson Energy because Richard provided superior customer service. It's important for tenants and landlords to fully understand the ins and outs of oil service contracts. It's also important to find out the name of the customer service person you're dealing with when you call Olson and ask them to note your call on the account with important issues you've discussed. Richard really helped iron out a miscommunication and I will continue to recommend Olson Energy to my tenants. I will also reinstate my service contract with them when we move back to Seattle in a few years. read more

We had Olson Energy install 2 heat pumps in our home in he Spring of 2016, and we are so happy we did. They took great care of our house during installation, routed the piping in a very non-obtrusive way, and left the home as spotless as they found it. We noticed a problem within the first few days, and they came out and fixed it THE SAME DAY WE CALLED THEM, That was awesome. The units themselves do a beautiful job of keeping our home cool and comfortable. They are quiet and efficient. (Note - we chose heat pumps because we did not have existing venting to accommodate central AC integration with out gas furnace.) read more

Olson Energy came out and diagnosed our old furnace as deceased. They scheduled an appointment and Dan and Larry came when they said they would, did a clean efficient job and left me quite happy with the service. I would recommend Olson Energy to anyone. They are awesome. read more

I'm pleased to give a well-deserved 5 Star review to Olson Energy Services. They recently installed a Mitsubishi heat pump in my condo to provide AC and heat. Everyone I interacted with from Chris (owner/estimator), the installation team of Dan, Tom and Duane, and Karla in the office, were highly professional and skilled and provided excellent customer service. They all had a "can do" positive attitude, and they worked hard and carefully to get every aspect of the job done well. Chris was especially knowledgeable and experienced in problem solving to meet condo installation requirements. Pricing was competitive and fair. I'm a repeat customer, and I highly recommend Olson Energy for house and condo projects. read more

I have been with Olson's since 2000. I have had some terrible experiences and some good. The last experience was great. I had Al come over to do a maintenance check on my Carrier Weathermaker and he came to the appointment on time, was well dressed and professional and friendly. He answered my questions, pointed out things to watch and was on his way in less than an hour. I can understand the hot and cold reviews on Yelp about this company, because I have experienced same, but I am an Al believer and as long as he is with the company I will stay with Olsons. When I have been disappointed in previous experiences I have stayed with Olsons because they responded to my complaint. As long as they attempt to make it better I can work with a company. No problems now... I am a Al believer! Holly read more

Be aware that as of ten days ago they are under new management and the new owner sounds really committed to offering good, honest service. had a very negative experience with them a couple of weeks ago (details not important), but the new owner called me today to apologize, told me that the dishonest employee no longer works for them, and that they were immediately refunding me the $260 we paid for the service call. Can't ask for better than that. read more

I started out with Olson Energy 24 years ago when we bought this house. I had them update to a high efficiency oil burner. I have not had a service call because of the furnace not working (I have change the burner tip and filters myself). Last year I called as they ran us out of oil. I asked them to fill and service the furnace because there may be dirt in the oil line. They filled the tank and sent a repairman out and he did a tune up at no charge. When the tank was filled at 4.82 a gallon with tax its time to look at the pay back converting to a new gas furnace. Yes I called Olsen Energy for a bid and hope there pricing is good. John read more

Outstanding service and workmanship when installing heating/cooling system in my home. Installers arrived on time, worked in harmony to get the job done right and completed on time. Thanks Olson Energy Service for a job well done read more

They take extreme liberties with a service contract. The first time we wanted oil we called them as they are the service provider. Our first fill was botched. We requested 150 gallons and got nearly 200 at full price. After understanding how inefficient oil heat is we considered other options with our landlords and they agreed to a change so there was no need for a surplus of oil. When we called for more, yes we needed more we requested 50 gallons, luckily my girlfriend was home as the driver was preparing for a full fill to the tune of $1,100. Recently the truck was in our area and the driver proceed to fill the take without authorization, even circumventing the lock on our above ground tank! Outraged my girlfriend again had to stop the driver who only gave her a bunch of lip and said that he'd siphon the oil out for 100 bucks. The people in the office were not understanding and some one named Kevin not only gave my girlfriend a hard time but come to discover that he was rude and condescending to our landlords who apparently were the only people that could address the issue even though the oil company has our SSN numbers on the account. read more

We had used Olson Energy in the past, with good results. Not this time. We are doing a remodel/addition requiring a new heat pump, furnace, and duct work..read big dollars. Chris, the salesman, came to see the property. He was lukewarm, at best. I actually felt it was because I was a woman. He was much better with our contractor. At one point, though, he said " I shouldn't have wasted my time" (coming out here). He was suppose to have a tech come out to crawl under the house. 5 weeks later, no bid, no nothing. I called Olson, and talked with Jeff, the manager. He promised to call me the next day after talking with Chris. Never heard from him. I called Olson a few days later, and talked with someone who "knew the story". Chris told his boss that our contractor didn't want to pull a permit, and that is why he made the comment about wasting his time. This was a flat out lie. While I was willing to believe maybe there was some miscommunication, I asked if there was another salesman we could see, but was told that Chris was the only one. I then told Olson Energy that I would take my business elsewhere. They apparently are doing so well that they don't need to provide good customer service, and are not interested in making some money! Don't expect good things from Olson Energy! read more

We are renters and our landlords have a contract with Olson. We understood that Olson would be coming out to fill the tank, but we thought there might be at least a phone call first! We came home in January to a $600 bill on our porch. Fine, I guess we'd rather be broke than cold. But then just 2 months later they came back (unannounced and unasked) and left us another $600 bill! They claim that the dates of revisit are figured out by the number of days below a certain temperature, but in other places we've lived with oil heaters service providers filled up once in the winter and once in the summer when rates are lower. In contrast, Olson's fill-up dates, as chosen by them, coincided with the two highest peaks in oil prices of 2008 so far. Coincidence? Why did they choose to top off the tank when it wasn't that far depleted and oil is over $100/barrel? I know this is high use season, but I also know we keep that thermostat turned down and wear sweaters. However, when I called around their oil prices were not that different than other providers, so two stars for that. It's mostly the timing and lack of communication I have an issue with. Update as of 1/2010 - Taking away a star. I'm sure these guys are ripping us off, I just have no proof as to how they're doing it, because of the fact that there is no way to gauge the oil usage other than the bill they send you. Absolutely no independent verification. Really, in the warmest January on record I've used more oil than I did during the Big Freeze? I find that hard to believe. read more

How can I even give these guys even one star? I asked for an estimate on a total replacement of my old heating ducts and they sent a guy out as agreed - I stayed home from work to meet him and be there. He seemed likable and competent - and then, after telling us he'd get back within a few business days with an estimate - Phhhhhhhhht. Nothing. Called him over a week later and he was all apologies and excuses, new promises to provide the estimate, and that was weeks ago now - have not heard from them at all. I'm done. They must be doing great business to be able to turn down new customers in this economy. read more

I used Olson Energy for some work in November 2013. They refused to accept any real responsibility for the mistakes they made, which is the real problem. They only offered excuses and tried to deflect blame. 1. They installed gas pipe on the outside of my house when I had explicitly said it should be installed in the wall. I gave the permission to tear open the interior wall for this purpose. I assumed, since I discussed this with their estimator, any cost would be covered in their bid. 2. The venting for the water heater was installed on the street side, where normally it would be installed on the roof facing the back of the house. They gave many excuses why this was done, but in the end they moved it to the back where it belongs, so why all the excuses? 3. They installed the gas feed for the dryer on the left side, where the default should be on the right since new appliances have the doors configured for washer on the left, and dryer on the right. Since this was a new installation, they had the choice and did it wrong. 4. Their work resulted in a gas leak, which was alarming enough to the contractors that they evacuated the house. When Olson came back to address the leak, their "plumber" (using that word is probably an insult to skilled tradesmen the world over) did not provide me with an explanation of the problem and what was done to fix it. The owner explained that is normal procedure. I think the main problem with them is they don't ask questions about what the customer wants, they just go ahead with what seems the easiest for them. They should know what the options are for the homeowner, and offer them with appropriate pricing. They didn't ask nearly enough questions about the work and the desired end result. They are the experts they should know what to ask. They just did what they did, and chose wrong most of the time. Then when there is a mistake, they won't accept responsibility for it. It seems to me they are used to working on the homes of people who don't care how the outside of their home looks. If you do, and you use Olson, you better ask a lot of questions and get all the details in writing. They are going to take a lot of your time as you follow them around and keep them from doing the easiest thing for them at every opportunity. They did do a good job moving our furnace into the attic. read more

This company concerns me. We used them in the past for heating oil purchases. They would auto fill us conveniently when the oil price was peaking even when we did not need a refill at that time. I would be concerned that they overcharge. Also, we have received invoices for services that were not ours. When I followed up ... they said "Are you sure we did not receive that service?" After a few minutes they said that there was mistake. In addition some invoices have been incorrect. We will be using Genessee with hopefully better results. Do not use OLSON!!! read more

We are new to Ballard and bought a home last year with central air already installed-score! Over the weekend, our beloved AC unit decided to die, leaving us without cool air during a 78 degree day and with a pool of water in our basement. I called a few different companies yesterday leaving voicemails and Olson got back to me first thing this morning, which I appreciated. Olson informed me that they could only come between 12-2 today, no problem. I told them that wouldn't work so they asked about tomorrow morning and I told them that my husband and I both work during the week so the mornings won't work either. Olson then asked what time I could meet someone in the afternoon and I told them anytime after 4:30 pm (which would require me to leave work an hour and a half early!). Olson then scoffed on the phone telling me that that is "WAY too late." After hearing that, I told Olson that I would find someone else for the job. Why would I want to give my business to a company that fails to service clients who both work 9-5 jobs? No thanks. read more

We bought our high-efficiency furnace through Olson Energy seven years ago. We recently had them inspect the furnace, only to find out that the heat exchanger wasn't working properly. Due to unsafe conditions, they red tagged the furnace - so we had no heat in the middle of sub-freezing weather. Although the furnace was still under warranty, the heat exchanger was on back order for three weeks. Rather than making us wait three weeks without heat, Chris at Olson Energy strong-armed the furnace manufacturer into giving us a new furnace. They had the new furnace installed in three days and didn't charge us for installation (the warranty only covered parts). I feel like Olson Energy really went out of their way to make things right. Highly recommended! read more

Terrible service, horrible problem solvers and extremely rude. Had a leaky roof after they put a fireplace for us. The technicians didn't know how to put the fireplace as well. Just horrible experience all over. read more

They installed my new furnace quickly. But.... I had to have them back because during the installation of new heat registers in my nice wood floors in 100+ year old house they messed up when cutting the floor. One register was installed and a gauge was made to the left of the edge in the wood. One of the other registers, also in the wood floor, needed to be recut. Because I wanted to use register covers that went with the house instead of the generic ones supplied by them I had to spend returning and getting new, bigger sized covers because cutting larger register spaces was the only solution. I'd go with someone else next time. read more

We have had nothing but great experiences with Olson. We switched from oil to natural gas and so we don't get oil delivery. But we do have them service our furnace every year. The service technicians are great and very friendly and professional. The few times we have needed them for emergency service they had done a great job. read more

I started out with Gas Appliance then Olson Energy took them over and I have always had good service from Olson Energy. their customer service is excellent and their service reps are always so polite. I had a problem with my furnace years ago and they came out and fixed it and said that I would not have to pay for the replacement part because it was a defective part. I have never ever had any problem with any of their reps that have come out . They are always super nice and are prompt. Olson will arrange a service time that works for you read more

Olson Energy just replaced our 100 year old cast iron boiler with an energy efficient boiler. They were consummate professionals in the truest sense of the word. They were fantastic!!!! read more

I had a new AC unit installed in July of this year after the first one was long past warranty and had developed issues. The experience was excellent from start to finish. The crew were right on time, were totally professional, and the job was done on time AND with a discount since my first AC unit was also purchased and installed by Olson. I had paid for a few service calls on the old unit and thought a newer unit made sense particularly since the design has changed--the units are more efficient now--and they use a different refrigerant than they used to. My experience with the sales rep and all the service techs who were at my home was one of complete competence and well worth the cost. I highly recommend them. read more

I just looked up Olson's phone number and noticed some low Yelp scores, which I read. I can't speak for the experience of others, but I'm going on my 10th winter with them, and really haven't had any issues. They've always been responsive, the people have been good and seem to know what they are doing (including a PowerVac that was just done today). They installed a new Thermopride furnace several years ago, which is going strong, and everytime I have maintenance done I get comments about how great the install was. While I don't relish paying high prices for heating oil, I'm not sure they are way out of whack compared to pricing elsewhere (you can find comparables online, though typically for other parts of the country). And no one asked me to write this review. read more

I have been an Olson customer for more than 10 years and have been completely satisfied with their annual oil furnace service visits and provision of heating oil. Besides being courteous and doing clean and efficient work, they are always happy to answer my questions and explain their findings on how the furnace is performing. They have earned my trust. read more

Olson Energy just installed 7 seismic earthquake valves for me. Chris went out of his way to coordinate this work with PSE which needed to be done at 4am so that my tenant's gas service would not be interrupted during business hours. Everything went very smooth and I would absolutely do business with them again and recommend them. read more

I recently decided to make the conversion from Oil to natural gas heating. In the process of doing this, I received bids from 3 energy companies to furnish and install a new gas furnace (and the associated plumbing and parts). The very first thing that I appreciated about the sales rep / estimator Chris D'Amelio was how he was very punctual, and even better he didn't spend time trying to sell me anything. I knew what I wanted, and he was there to offer his help (at a cost, of course). Yes, he answered questions, and made a recommendation but he never pushed me in any direction. even better, he completed his measurements and estimating onsite in a timely manner which I REALLY appreciated. I like to think my time is valuable, especially in the middle of a work day, and he didn't waste a minute of it. This was vastly different from my experience with the other firms who came by to offer me a bid, and wasted my time trying to up sell me parts, services that I wasn't interested in. I knew I had the right guys within minutes, and as I suspected, their bid was competitive as well. It was an easy decision. It took a day or two to receive my bid officially, but we communicated via email and telephone multiple times over those few days, and he was always quick to return my call. Finally the day came for the install. The 2 man crew (Dan and Steve) showed up at 8am on the dot (not kidding). The lead technician Dan was attentive, professional and had a very positive disposition which I really appreciated. He asked the right questions, and they were started within 10 minutes, and wrapped up quicker than estimated. I returned home upon completion and when we walked the job, I noticed that there was not a new cold air intake in a basement room that I was looking for. I knew Chris and I had spoken about this, but Dan mentioned it wasn't on his work order. I called Chris and we talked. He did not remember it in our conversation, but he thought he would recommend it, but said that he had not included it in his bid. I reviewed my copy of the quote. Shoot. Sure enough, it wasn't on there. Well, Chris was nice enough to throw in that intake at no charge, because of my recollection of our conversation and Dan was back within two days to complete the work, and even threw in one more small part we needed elsewhere (unassociated with the furnace). I was very, very surprised to see so many negative reviews for Olson here. My experience could not have gone better, and I look forward to them bringing the same level care to the maintenance and service of my new furnace. read more

We recently had several problems with an aging gas furnace, and received great service from Olson Energy in Ballard. Olson had installed the furnace many years ago, and it had been problem-free until this year. We got good advice from Don during a phone call on a holiday weekend, and then were able to have a next-day installation of a new furnace after Don evaluated the furnace during a service call. We were very happy with their friendliness and efficiency! read more

DO NOT USE THEIR SERVICE. The service manager was rude and very condescending. After paying for diagnosis and different part, the service person and the manager would have the nerve to lie to you after what they say they would do. I have never ever encountered a company as RUDE as them most especially the service manager. Cut your losses. Do not bother with them. Instead of a star (unfortunately I have to click on one), I would rather give a dagger. :( read more

AVOID THIS COMPANY! They came to repair our furnace, tried to get us to buy a new furnace that we didn't need, overcharged us significantly, including for two (2) service contracts, and never responded to us when we wrote to ask for a partial refund. They only responded (but still not to us) to the Attorney General when we complained. The company relies on the fact that you are usually very very cold when they come, and if they don't fix your furnace you'll still be cold when they go. So they can charge anything. And believe me, they do. read more

I was quoted an estimate of $140-$226 to install a new igniter in my furnace. The tech tried to get me to agree to a service contract, for a total of nearly $800. When I sent him away, they still charged me $124!!! These bait and switch tactics are despicable!!!! I wish I had known to check Yelp first, now I do!! read more

We bought this furnace from Olson six years ago and now they are telling us it needs a new motor. I am not sure he even knows. Check elsewhere. read more

We needed gas fireplace repair - wasn't told they had bought out G.A.S.Appliance; when finished the bill did not begin to explain how they arrived at the total cost figure. They just listed two parts they installed (which together retail for under $100) and their ' diagnosis' charge of $125 and came up with a figure of @ $575 without listing labor units used or per hour labor charge - and just explained it when questioned, as their 'business expenses". We won't be calling them again. read more

The tech was punctual and professional. He went through and checked my AC unit to ensure there were no other problems with it, and luckily all that was wrong was the Contactor. Unfortunately there was also a problem with the price of the Contactor, which I didn't catch until after I paid and he left. A couple of hours after the tech left I was thinking about what a Contactor is and why it costs 175 dollars. So I did some research and found that it's basically a relay on steroids. I looked up the prices and found the average was about 25 dollars each. Basically I was charged 7 times the retail price. I understand that it's not cheap to operate a business especially when your business requires travel time and maintenance of vehicles. But to charge 7 times retail for parts is wrong. I doubt that they would be willing to accept a 700 percent markup above retail for the repair parts of their vehicles. So why do they think it's ok to do that to their customers? If they would have been upfront about the practice of charging well above retail for parts and I accepted the work I would have given them a much better review. But I was not told of this, which leads me to believe that they are comfortable with taking advantage of unsuspecting customers. To back up my claim, there are numerous reviews with similar complaints against Olson Energy. Therefore, I only give them one star and I would not recommend their services. read more