If I could give negative stars, I would. This has been one of the worst service experiences I…read moreever had in my life! Aqualine was assigned to me by American Home Shield for warranty repairs. Aqualine Plumbing didn't even do the most basic parts of their job: showing up for their appointments, communicating with the customer, following up, ordering parts, nor scheduling the actual repair work. Total failure in every way. They failed to show up for the first appointment on 7/26/2024 scheduled between 12-2pm and I had to call them several times to find out if and when they would be arriving as it got closer to 2pm and beyond saying they would be there. When I made my last call I made to the around 4pm they that their service tech was still on his first call of the day and they wouldn't be coming. The office rescheduled for 7/27 and told me I would be their first call of the day and the tech would arrive between 9-9:30am. I informed them I had plans later and had to leave by 11am. I was texting the tech in the morning when he said he was on the way and reiterated that I needed to leave by 11am. Their tech showed up at 11:15am and I had to alter my plans. When the tech arrived I asked if I was his first appointment of the day and he confirmed that was true. Given that I had communicated my schedule with the office and with him, I asked why he was so late. Basically, he had no valid excuse and clearly decided to sleep in and show up whenever he wanted. I had six plumbing issues. They fixed one (reseated the toilet)and took pictures of everything else to order parts and schedule the next repairs. I didn't hear back from Aqualine and had to call them to try and determine when they would be scheduling their visit for the repairs. I called four separate times and each time they said they would get back to me but never did. They also said that they showed the repairs were completed in their system, which is as not true. I explained we were waiting on parts and still needed to schedule the repair appointment. I spoke to their office manager, yet again, on 9/5 who said the manager would be contacting me on 9/6 or 9/9 at the latest. No one ever called me back. I called spoke to Aqualine again on 9/16 and the office manager said the Manager would contact me but never did. It's now been almost 2 months and my repairs still are NOT completed. I had to contact American Home Shield to have another plumber assigned. The new contractor got me scheduled right away and said they strive to complete all repairs the same day with limited exceptions. That's what anyone would want or expect from a plumbing contractor when they are having plumbing issues. Aqualine can't even do the most basic things any company should do. Don't use this company unless you want to be frustrated, waste your time and still have plumbing issues that never get fixed. They don't have their act together.

We started a project in July 2021. We were invoiced $9964.05 which we paid in full. The City and…read morePSE told this company that several corrections needed to be made. They returned on 9/22/01, 10/8/21, and 6/7/22. At that time several corrections were still needed After that time calls were made and never returned or if I did get any info it was they were "waiting on parts". Then starting 11/14/24 - 4/28/25 countless calls were made and never returned. Finally on 4/29/25 I received an email from Ryan stating as of 4/4/25 they no longer do electrical and they could no longer help us. So now we are having to have the work done by a different company. I requested to be refunded but I have not gotten a response to my email. Aqualine was paid in full for a job which essentially is not complete after almost 4 years. Horrible customer service and communication.

Friendly staff who have very flexible hours. I needed them to repair my AC super early in the…read moremorning. Just a heads up to anyone else reading this, I called around and they have competitive prices. Air conditions working fine now.

I cannot thank Charles enough for everything. After calling and explaining my furnace situation he…read moremade me a top priority. Promised to make it out to my house no later than tomorrow afternoon depending on what time his appointments were done with. He followed through and came by around 11am to come repair our furnace. He gave us a rundown on tips and tricks to make our furnace last as long as possible. Very honest and hard working guy. I highly recommend using him and Decker Heating.

They diagnosed the humming sound as coming from outside the furnace, but was happy to help track…read moredown where it was in the electrical. And it was an easy fix. They also inspected the furnace. Definitely would hire them again. 10 out 10.

We had McFarland Heating install a new heat pump system for us and the experience was fantastic…read moredespite having had a number of supply chain/logistical issues (that were not their fault). This is a local family business, and the McFarland boys (John, Zach, Drew and Scott) replaced our ENTIRE system from the air handler and condenser to the electrical and refrigerant ducting. They were warm, genial, well mannered, and efficient.... but most importantly, extremely competent. They were also the only contractor I've ever had that didn't leave some amount of trash behind whether it be sections of electrical wires, hosing, or plastic wraps. It's as if they've never been here. Amazing. We chose them despite gotten a slightly lower quote from another installer who came highly recommended by our neighbor because McFarland Heating was willing to work with us on an very niche system replacement (my partner was particular about what he wants), while that didn't end up working out, the time we spent with them problem solving gave us a ton of confidence that they are dedicated to their work and we can trust them to do the job well. We are a household of engineers, and as far as we can tell, everything is installed to (or above) spec. I highly recommend McFarland Heating without reservation!

James was very easy to communicate with, they got us quickly scheduled and came to our house to…read moreservice our heat pump system. They check out our system and explained all the details clearly. Two months later, we had a frog get into our outdoor unit and fried the circuit board. James again got us scheduled quickly. When they arrived they discovered the problem, replaced our circuit board and made everything was working properly. I highly recommend this company!

I reached out to James, at American Energy Systems, after the company that installed our Mitsubishi…read moremini split system just last year said they would not be able to help us as they were short staffed and only handling emergencies. James was able to get here the very next day! In the winter, it's important to know an HVAC company that is responsive and not willing to let you go without heat; this is that company. They are friendly, helpful, & budget friendly. I will use them again and will be recommending them to anyone who needs repairs or a new system. Thanks James for saving the day!

Doug installed my furnace in 2011. He custom made ducts to go to my newly renovated basement. Very…read morehard working, knowledgeable, friendly, honest and great prices. In 2015 I had him install central AC. He and his son, Michael, treat y'ne like family...come out immediately if I have a problem and their pricing is really competitive. Highly recommend!!

Over the last 25 years we have had two other furnaces and always felt intimidated and very dumb…read moreabout the process. Doug and son Michael gave us an excellent education and made sure we were confident in our decisions. I hate buying home products but Doug gave us a great price and the best service imaginable....USE Doug and NorthEnd Heating if your need for a furnace/HVAC arise. They're the best!

Mike was recommended by the general contractor I was working with and he delivered! His estimate…read morewas competitive, he accomplished the work on the timeline I needed, and craftsmanship was excellent. He added an external line to a dedicated shutoff for my hot tub, as well as connecting the tub itself. I most appreciated his communication all along the way. I'd hire him again, no question.

Full Service Electrical was excellent across the board, and I will be using them in the future for…read moreany electrical work that may come up. Peter was quick, efficient, and very knowledgeable. He worked straight through two full days to get the job done, even coming back the second day to complete a few more items that unexpectedly came up during the first days work. I was quoted their very reasonable (for Seattle!) hourly rate for the extra work, and he was back the next day to finish everything up. He had novel solutions for my old house wiring that helped keep the job minimally invasive, and he was very respectful of our space, taking great care to clean up after himself. All in all, a very good experience at a very fair price. Can't recommend them enough!

Still freaking awesome!…read more Our old 21 year old Payne furnace finally began a death spiral, issuing loud and scary backfires. This would literally shake the house a bit, as it was the old burners not firing correctly. We could have replaced them, but when you consider the work to be done, the ordering, and everything else--what if we had to just replace this old furnace anyway next year? I called up Accurate again. They wouldn't have had time to install a replacement furnace yesterday (January 21), we were going to be stuck without heat for a 10 month old baby. Their earliest available install window was Thursday, January 24, when I called. That would have left us without heat for days. They immediately began re-arranging schedules and jobs, and got Kent yesterday to scope out what we need at the end of the day and fixed their job orders so that we could get the furnace today--days early. Unbelievable service there! They ended up ordering a slightly too powerful furnace for us as well, for the size of our house, and he realized this as he did the math on our old unit and the duct work we had (it's a forced air system). They immediately got another unit ordered--all this no cost to us--and set us up for the install to finish today, the 22nd. Kent then quickly figured out the exact sequence and way in which the backfire was happening, and deduced it was safe to manually run the furnace "by hand". As long as it turned over fine right away, it was OK. They figured out a safe way to run the old furnace for a spell to top us off, and then even let us borrow a couple of space heaters for our bedrooms last night. Damned good ones, too. I don't think we've all slept that cozy in a while. Kent and Patrick showed up at 8am today, and were just a storm of awesome good humor, knowledge, and crazy efficiency. Old furnace got ripped out for recycle; they cleaned out the ducting and exhausts; we all discovered a poor dead robin whose nest had fallen into the chimney shaft to rest against the exhaust last summer reduced to a dessicated bird jerky; they dropped in an aluminum chimney liner and cap; hooked up the new unit to the new duct work that Derek from Accurate installed for us last year; cleaned up everything; tested it, and were gone by 1pm. AND they went and modified the previous duct work to put on a better door for accessing the filters. The new furnace is powerful and quiet so far. 1/3 the size of our old one and nearly 1/3 again as efficient and strong. With that, and a couple tips from them on adjusting some open heat exchangers--our house also doesn't have the most efficient ducting--our upstairs bedrooms now get a lot more heat and air output than they did on the old furnace. It's awesome. I love dealing with Terry's company. They are like a whirlwind of great energy and fantastic service.

Terry and crew did a fantastic job. I hadn't ever changed my filter. Yes. Seriously. When they…read moreturned it on there were actual flames coming out of the hole where the metal broke because of the blocked filter. "Well, that's not good" (Terry, the king of understatement) I'm so glad I had a bad feeling and hadn't turned on my heat yet this year. I could have burned my house down. All of this to say CHANGE YOUR FILTER EVERY 3 MONTHS and stay safe And to say they did a great job. They needed to order a part and Lou Anne who runs the office did everything she could to get it fast and have it on the warranty. She cared a great deal about me and my rescue parrots being warm as fast as possible I saw a couple of reviews saying Lou Anne isn't friendly. She may come off like that but she is just very busy and straightforward and good at her job. She and Terry both went out of their way for me and the two others in the crew I met were very professional. Oh, and they brought in space heaters to tide me over!

They were prompt to come when they said they would. While they were here, they spent a lot of time…read morecarefully cleaning each mini-split head in the house, which was a separate service I requested. They also spent a long time diagnosing the icing issue while the system was in heating mode. This was a huge improvement from the very expensive misdiagnosis I had previously received. Their repair ended up costing about one-quarter of the previous quote, and I would not hesitate to contact them again for future service.

I cannot recommend an electrical company high enough. Smart Electric Seattle is absolutely awesome…read more The entire team, Joe, keith, Devin, John, and I'm sorry there were more guys, but these guys are absolutely awesome. I had a complete rewire on my house no more knob and tube, 200 amp breaker box and a 100 amp a case we need it in the future. Seattle City light move the powerline and installed a brand new one above the house. Whoot!!! https://www.facebook.com/share/r/1BprTZKyaw/?mibextid=wwXIfr