This company was prompt, thorough, and did a great job. Would definitely recommend them.read more

I had a great experience with Ally Plumbing and their technician Donny…read more My tankless water heater which they installed 8 yrs ago was not performing well for either hot water or radiant heating. Donny was extremely thorough in identifying the issue and diagnosed that the unit I had was not the right size for my home. In addition the piping was inefficient and not up to code. They offered to refund the prior install, designed a sleek solution with a new combi boiler and somehow managed to make everything fit perfectly into the very small mechanical room in my home. This was a complicated install made even more challenging by the small space, but Donny's workmanship and problem-solving was excellent. They were able to accommodate my schedule, finished on time and were collaborative with me throughout the process and helped me land on a solution and price that I was satisfied with. My home has never been this comfortably heated in the winter before while not compromising on hot water in the bathroom and kitchen. I highly recommend Donny and Ally Plumbing for quality work and a team that truly cares about doing things the right way.

Andrew the Technician was available the next day professionally dressed, well spoken & very…read moreknowledgeable in performing a system diagnostic & safety evaluation of my furnace heat pump combo in a very short time. Discrepancies were corrected & additionally other items noted. After contacting several other HVAC businesses in the Tacoma/Lakewood area, South West met my immediate need & far more reasonably priced. I also purchased the value added Full Home Annual plan, which is well worth it. Quality of work: excellent Value: excellent Technician: excellent My rating: 5 stars

I called to have them come to our home to look at a breaker that had tripped and wouldn't reset…read more Danielle helped me over the phone to have an electrician come out the same day. She was very helpful and kind. I had the electrician (Aaron) come in and inspect. He did a very thorough inspection and found out what had tripped the breaker. He went above and beyond. Figured there were some mistakes done by a contractor that had just remodeled our kitchen and bathroom. The price quoted seemed reasonable for the job needed. The inspection/diagnostic was waived for first time customers.

I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

I had an issue with low hot water flow on the first floor, affecting both the kitchen sink and…read morebathroom sink. Bee's Plumbing and Heating sent a technician the same day, and they arrived right on time. Mike was very knowledgeable and quickly fixed the issue. He also took the time to patiently explain the root cause and gave me tips on how to prevent it from happening again in the future. I also really appreciated that they waived the technician visit fee, which showed great customer service and professionalism. I highly recommend Bee's Plumbing and Heating for their fast response, honesty, and excellent service. They will definitely be my first call for any plumbing needs at both my home and rental property.

Bees did a great job removing 3 old toilets and installing new ones I'd purchased myself. Their…read morequote, after some brief negotiation, was on par if not better than others I'd received. And the final amount actually came in slightly under what I'd expected which was a pleasant surprise. They ran into one issue and came up with a cost-saving solution without blinking an eye. The guys were personable, communicated clearly. This is the 4th plumbing company I've worked with since purchasing my home 5 yrs ago and the first one I'll call again and recommend to friends. Thank you!!

We've had seatown do a few things in our home over the last three years, the biggest being…read moreinstalling a heat pump. Not only are all their techs fabulous people, their work is super high quality and worth the money. Separately, Kyle at the call center was incredibly helpful, kind, and patient talking me through their services and what would be the best bang for our buck when considering inspections, maintenance and everything we need to be comfortable in all types of weather. Kyle rules!!!

Oh my!!! What a nightmare it was working Seatown!…read more Communiction with the customer is virtually non existent!!!! I placed countless calls. emails, text messgaes to no avail. I was quoted one price and charged another!! And, their mistake was financed, hence the countless attempts to contact them on my part. After 3 months, and again more countless attempts to contact them, I got an email saying they'd be mailing the $348.00 check. its been 2 months. Never came. Contacting the BBB next ! They obviously said they'd email the check to get me off their back.

Tyler was super service oriented and knowledgeable when he serviced my heat pump and replaced the…read morecapacitor. 10/10 customer experience, he went above and beyond

Requested service call. Was told tech would arrive on Monday. Got text on Sunday cancelling…read moreappointment with no explanation. Called Monday morning. Ending up talking with an AI andwering machine which told us apt would happen as scheduled Immediately got a call from a human who said they couldn't make it until next week This was for AC service in the middle of a heat wave

Had a Saturday afternoon visit for a toilet issue. Arrived…read moreearly to access situation, left briefly to retirve need parts . Came back and efficiently and quickly completed the job and took care of our problem. Pleasant young man Henry, was very easy to talk to and easy to understand what he was doing. Pleasant experience and problem solved. RGW

Great customer service. Fate handled several jobs if ours and was on-time and pleasant.read more

Anthony and Augustine did an amazing job rerouting our HVAC conduit and installing new breakers and…read moregenerator interlock system. The team communicated all aspects of the job and arrived on time. Thank you!

These guys suck…read more They are WAY over priced I didn't even need what they said I needed. I just wanted an outlet changed. They wanted to charge me more than $600 to change an outlet. Found another licensed Electrician who would do it for $50